---
title: 'Heidi — company profile'
canonical: 'https://feeny.ai/companies/heidi'
type: 'company'
updated: '2026-07-02'
---

# Heidi

> An AI Care Partner that automates clinical documentation, evidence lookup, and patient communication for clinicians.

- **Website:** https://www.heidihealth.com/
- **Type:** Private (Series B)
- **Headquarters:** Melbourne, Australia
- **Founded:** 2019
- **Founders:** Thomas Kelly, Waleed Mussa, Yu Liu
- **Valuation:** $465M
- **Total raised:** $100M
- **Latest round:** Series B · $65M · 2025
- **Investors:** Point72 Private Investments, Blackbird, Headline, Latitude (Phoenix Court), LocalGlobe, HESTA, Possible Ventures, Archangel
- **Business model:** B2B SaaS (freemium)
- **Industries:** Healthcare IT
- **Open roles:** 84
- **Profile:** https://feeny.ai/companies/heidi

## What they do

Heidi is an ambient AI platform for clinicians: it listens to a patient visit and produces the clinical note, billing codes, referral letters, and follow-up tasks, so doctors spend less time documenting and more time with patients. It also offers point-of-care clinical evidence and patient communication tools, spanning solo practitioners to large hospital networks.

## Overview

**The AI scribe that wants to be the whole care team**

Heidi started as a bet by a doctor who watched patients get hurt by missed and delayed diagnoses, and it has grown into one of the fastest-moving names in clinical AI. It listens to a consultation, writes the note, applies the codes, and handles the follow-up, so clinicians can look at the patient instead of the keyboard.

Founded in Melbourne in 2019 by vascular surgery resident Dr Thomas Kelly with Waleed Mussa and Yu Liu (the product first shipped as Oscer), the company now powers more than two million patient visits a week across 116 countries and 110-plus languages. In October 2025 it raised a $65M USD Series B led by Point72 and crossed a $465M USD valuation, and it has since started buying and building its way past the scribe into evidence and patient comms.

## What They Do

**From first visit to final follow-up, Heidi does the paperwork**

Heidi is an ambient AI platform for clinicians. A doctor speaks naturally during a visit and Heidi produces a structured clinical note, the billing codes, referral letters, and the tasks that follow, with no cleanup after. It calls itself an AI Care Partner rather than a scribe on purpose: the pitch is that it covers the whole arc of a visit, not just the transcript.

The company says clinicians save roughly six minutes per encounter and about ten hours a week, and that it has returned more than 18 million hours to frontline staff in 18 months. Those are Heidi's own figures, but the volume is real: over two million consults run through it weekly.

## Problems

**Clinicians spend more time documenting than treating**

The problem Heidi attacks is administrative drag. Documentation has become the tax on every visit, the largest single driver of clinician burnout, and the reason good doctors leave the bedside for the desk. Heidi's framing is blunt: every minute on notes is a minute not spent with a patient.

So it targets the whole task list around a visit, not just the note. Care-gap identification, coding and clinical documentation improvement, revenue-leakage capture, referral triage, repeat prescriptions, and chronic-care remote monitoring outreach are all things it pitches to health systems as recoverable time.

### Problems addressed

- Documentation burden and clinician burnout
- Time lost to notes instead of patient care
- Coding and clinical documentation improvement
- Referral triage and leakage capture
- Care-gap identification and patient outreach
- Access to clinical evidence at the point of care

## Who It's For

**Solo GPs on the free tier, hospital networks on the enterprise plan**

Heidi is built to span the whole market, from a single family doctor to an NHS trust. The same product that a solo clinician downloads for free is the one health systems roll out across 200-plus specialties, from emergency and psychiatry to oncology and dentistry.

That reach is the selling point for enterprise buyers: one AI documentation tool across multidisciplinary teams instead of a patchwork. It has also pushed into elite sports medicine, pitching high-performance units on the same fast, citation-backed workflow.

### Ideal customer profiles

- **Frontline clinicians** — Hours of documentation after clinic; Burnout from admin overload; Losing eye contact and rapport with patients
- **Health system and CIO leadership** — Provider retention and burnout; Fragmented tooling across departments; Revenue leakage and coding accuracy

## Products

**Three products, one clinical workflow**

Heidi's platform is really three tools that share one workflow. Scribe is the core: live transcription that turns a conversation into a note, codes, and tasks. Evidence puts citation-backed clinical answers on tap at the point of care, built out with the 2026 acquisition of UK startup AutoMedica. Comms handles patient scheduling and voice-to-voice communication.

There are two smaller pieces worth knowing. Dictate is a free desktop tool that drops your voice into any app, from the EHR to email, in over 90 languages. And Heidi Remote, launched in March 2026, is a 21-gram clip-on wearable that captures the consult without a phone on the desk.

## Business Model

**Free forever at the base, per-seat above it**

Heidi runs a freemium model, and it means it: the Free tier gives every clinician unlimited AI documentation and unlimited clinical evidence with citations, at no cost, forever. That free base is how it found product-market fit and how it lands inside a practice before selling up.

Paid plans are per user per month, billed annually, and climb from the individual Clinician plan into Practice for teams and a custom Enterprise tier that adds SSO, EHR integration, centralized billing, and dedicated success. The catch that reviewers flag is price: at $180/user/month for Practice, Heidi is no longer the cheap option among AI scribes.

### Plans

Heidi is freemium with a genuinely free-forever base tier, then per-user, per-month paid plans billed annually (with a monthly option on Clinician). The Free plan gives every clinician unlimited AI documentation and unlimited clinical evidence with citations. Paid tiers add advanced templates, live evidence in visits, team features, and enterprise controls, with the top tiers sold via sales.

- **Free** — $0 · Individual clinicians
  Free for everyone, forever
  - Unlimited AI documentation
  - Unlimited clinical evidence with citations
  - Global healthcare-grade security
  - Standard templates
  - Basic Dictate
- **Clinician** — $110/user/mo · Individual clinicians who want more
  Advanced templates plus live evidence in visits
  - Everything in Free
  - Advanced templates and personalization
  - Evidence in patient visits with live suggestions
  - Patient-context-aware answers
- **Practice** — $180/user/mo · Teams and practices
  Team templates and consistency across documentation
  - Everything in Clinician
  - Full Scribe functionality with team templates
  - Document and session sharing
  - Guided onboarding
- **Enterprise** — Contact sales · Health systems and hospital networks
  Org-wide controls, integrations, and support
  - EHR integration
  - Centralized billing
  - Single sign-on (SSO)
  - Team management and controls
  - Dedicated customer success
  - Custom terms and hosting
  - Service availability SLA

Good to know: Free tier is free forever for every clinician; Paid plans billed annually; Clinician offers a monthly option; Prices exclude applicable sales taxes; Trainees/students get the Clinician plan free with verified student status; Cancel any time; access continues to the end of the billing cycle; SSO, EHR integration, and centralized billing are Enterprise-only

## Competition

**A crowded scribe market, and Heidi's bet is to outgrow it**

AI medical scribes are a crowded category, with Abridge, Nabla, Suki, DeepScribe, and Microsoft's Nuance DAX all chasing the same clinicians. Heidi's answer is to stop being just a scribe: the AutoMedica acquisition and the Evidence and Comms launches are a deliberate move from transcription into clinical reasoning and patient communication.

Its other edge is distribution. A genuinely free tier plus deep NHS penetration (the company says over 60% of NHS GPs use it) gives Heidi a bottom-up wedge that a pure enterprise sale can't easily match.

### Their edge

- **Free tier as a wedge** — A genuinely free-forever plan lands Heidi inside practices before any enterprise sale, a bottom-up motion pure enterprise scribes lack.
- **Beyond the scribe** — Evidence and Comms plus the AutoMedica acquisition push Heidi from transcription into clinical reasoning and patient communication.
- **NHS distribution** — Deep UK penetration (the company says 60%+ of NHS GPs use it) gives it a foothold rivals are still fighting for.

### Where they're betting

- Becoming a full AI Care Partner, not just a scribe
- UK, US, and Canada expansion
- Point-of-care clinical evidence
- First-party hardware (Heidi Remote)

## Proof

**The numbers Heidi puts on the table**

Heidi leans hard on measurable outcomes, and the specifics are its strongest sell. It claims 60 to 80% adoption in the first month against 20 to 40% for competitors, 61% less documentation time outside sessions, and 82% faster referral preparation.

On the money side it points to real deployments: one urology practice recovered around $121,000 in productive clinical time in 12 to 16 weeks, with reported ROI multiples of 5x to 10x on setup costs. These are the company's own case-study figures, so read them as its best cases, but they are grounded in named customers, not vague claims.

## What People Say

**Clinicians love the templates, and worry about lost sessions**

The praise is consistent: clinicians single out the multilingual documentation across 110-plus languages, the flexible template system, and a clean interface that takes almost no learning curve. One emergency physician described cutting 90% of documentation time and only tweaking about 5% of the generated note.

The criticism is just as consistent, and it is about reliability. Third-party reviews in 2026 report lost recordings and dropped sessions, with some clinicians saying they lose several a week, plus trouble keeping multiple problems separate in long, complex visits. Price comes up too. It is a fast product growing faster than its stability, at least in the eyes of some heavy users.

## Funding

**$65M USD Series B, a $465M USD valuation, and a global land grab**

Heidi closed a $65M USD Series B (around $100M AUD) in October 2025, led by Point72 Private Investments, at a $465M USD valuation. That brought total funding to nearly $100M USD and turned a Melbourne scaleup into one of Australia's more valuable health-AI companies.

The cap table is deep for its stage: Blackbird led the original 2021 seed when the company was Oscer, and Headline, Latitude (Phoenix Court), LocalGlobe, HESTA, Possible Ventures, and Archangel have all backed it since. The money is going toward the UK, US, and Canada, including doubling UK headcount to keep up with NHS demand.

## Team & Culture

**Founded by clinicians, run on ship-fast, safety-first values**

Heidi was founded by clinicians and still recruits them onto the product and engineering teams, to the point that some AI engineering roles ask for a medical degree. The team mixes doctors, engineers, designers, scientists, and mathematicians around one line: double the world's healthcare capacity without losing the human part of care.

The values read like a healthcare startup that knows the stakes. Live Forever (every release is measured and safe), Small Cuts Heal Faster (ship fast, don't break what people depend on), Practice Ownership, and Make Others Better. Work is hybrid at three days in the office, with equity from day one and up to four weeks a year working from anywhere.

## Compensation

**US and Canadian bands, with equity in every offer**

Heidi discloses salary ranges on a chunk of its roles, mostly for its US and Canadian teams and denominated in USD and CAD. Engineering sits at the top of the disclosed bands, with sales and operations spread wider depending on level and location.

Equity is the constant. Roles across functions advertise stock from day one, and the company frames it plainly: when Heidi wins, you win. Sales roles carry commission on top of base.

## Security & Legal

**Health-grade compliance across every market it sells into**

Heidi handles clinical audio and health records, so trust is table stakes, and it stacks certifications accordingly: HIPAA, GDPR, SOC 2 Type II, ISO 27001, ISO 42001, Cyber Essentials Plus, NHS requirements, and the Australian Privacy Principles. It says consultation audio is deleted right after the note is generated, never stored permanently, and that it takes a zero-tolerance stance on third-party access.

The legal entity behind it is Heidi Health Trading Pty Limited, an Australian company (ABN 84 649 783 871). Data residency follows the market: EU and EEA data stays in region under GDPR, and Australian patient data stays in Australia.

## In the News

**A raise, an acquisition, and its first piece of hardware**

The last year has been busy. October 2025 brought the $65M USD Series B and the $465M USD valuation. February 2026 brought a strategic pivot: Heidi acquired UK clinical-AI startup AutoMedica and launched both Evidence and Comms, moving from scribe to full care partner.

Then in March 2026 it shipped Heidi Remote, a 21-gram wearable recorder, its first hardware. The through-line is a company trying to own more of the clinical workflow than any single scribe competitor.

### Coverage

- [Heidi Secures $65 Million USD in Series B Funding to Accelerate Building an AI Care Partner for Every Clinician](https://www.businesswire.com/news/home/20251005012225/en/Heidi-Secures-$65-Million-USD-in-Series-B-Funding-to-Accelerate-Building-an-AI-Care-Partner-for-Every-Clinician) — Business Wire (2025-10-05)
- [Heidi raises $65M to scale its AI scribe across global health systems](https://techfundingnews.com/heidi-ai-care-partner-65m-series-b-global-expansion/) — Tech Funding News (2025-10-06)
- [Heidi Health raises $65M to expand global reach of its AI medical scribe platform](https://www.mobihealthnews.com/news/heidi-health-raises-65m-expand-global-reach-its-ai-medical-scribe-platform) — MobiHealthNews (2025-10-06)
- [Heidi Health's $98 million raise skyrockets its valuation to $704 million](https://www.smartcompany.com.au/startupsmart/heidi-health-98-million-raise-valuation-704-million/) — SmartCompany (2025-10-06)
- [Heidi expands beyond AI scribe with UK acquisition of AutoMedica](https://www.capitalbrief.com/article/heidi-health-expands-beyond-ai-scribe-with-uk-acquisition-1a68f8d1-8128-455c-8e1d-31319f65d8eb/) — Capital Brief (2026-02-24)
- [The Melbourne doctor who built a $660m health AI company just launched hardware](https://www.forbes.com.au/news/entrepreneurs/australian-ai-startup-heidi-health-launches-its-first-hardware-device/) — Forbes Australia (2026-03-24)

## Outlook

**Grow into the platform story before reliability bites**

Heidi has the rare combination of a free product clinicians actually adopt and an enterprise story that health systems will pay for, and it is spending its Series B to press that advantage across the UK, US, and Canada. The move into evidence, comms, and hardware is a real attempt to become the clinical operating layer, not just the note-taker.

The risk is execution at that speed. The same growth that drove two million weekly consults is also behind the reliability complaints, and in healthcare a dropped session is not a minor bug. The next chapter is whether Heidi can keep shipping fast without breaking the trust the whole pitch depends on.

## Company details

- **Mission:** Double the world's healthcare capacity while keeping care deeply human, freeing clinicians from paperwork to focus on patients.
- **Products:** Scribe, Evidence, Comms, Dictate, Heidi Remote
- **Notable customers:** NHS, Beth Israel Lahey Health, MaineGeneral Health, Monash Health, Hawse Health, Tuggerah Family Doctors
- **Customer segments:** Solo clinicians, Group practices, Hospitals and health systems, Enterprise healthcare networks, Sports medicine teams
- **Buyers / users:** Clinicians, Physicians and GPs, Emergency medicine physicians, Clinical / CIO leadership, Practice administrators
- **Competitors:** Abridge, Nabla, Suki, DeepScribe, Nuance DAX (Microsoft)
- **What sets them apart:** Free-forever base tier drives bottom-up clinician adoption; Covers the whole visit workflow, not just transcription; Point-of-care clinical evidence layered onto the scribe; Multilingual documentation across 110+ languages; Founded by clinicians, with clinicians on the product team
- **Tech stack:** AI / LLMs, Automatic Speech Recognition, Voice AI, RAG
- **Integrations:** EHR systems, EMGuidance, NICE Guidelines

## Open roles (84)

- [Clinical Director](https://jobs.ashbyhq.com/heidihealth.com.au/f4f9dfa1-af8f-4a4a-b844-67ed169f3446) — Remote
- [Customer Success Manager, France](https://jobs.ashbyhq.com/heidihealth.com.au/8a09129a-e84b-4a9e-94e3-0cc8c11a1210) — Paris, France
- [Commercial Analyst, France](https://jobs.ashbyhq.com/heidihealth.com.au/b3ac6234-5bef-4b7f-b799-6b72ee44056c) — Paris, France
- [Customer Success Associate](https://jobs.ashbyhq.com/heidihealth.com.au/a97bb7fa-6a9a-405a-91fa-8c5c93c5d46d) — Cape Town, South Africa
- [Senior Software Engineer - (Clinical AI) - Ireland](https://jobs.ashbyhq.com/heidihealth.com.au/a9c8016a-ce23-425e-8a13-bdf384113736) — Ireland
- [Customer Systems Lead](https://jobs.ashbyhq.com/heidihealth.com.au/506948f3-315c-4a68-b96c-e67bc43d3fbc) — Melbourne, Australia
- [Customer Success Manager, Enterprise](https://jobs.ashbyhq.com/heidihealth.com.au/e0ea7198-b8a3-4248-bf99-bea3b7f8b6e8) — London, United Kingdom
- [Expression of Interest (US)](https://jobs.ashbyhq.com/heidihealth.com.au/cb516a08-6b62-4bee-b8cc-47d2b30d00a9) — Denver, CO
- [Customer Operations Lead](https://jobs.ashbyhq.com/heidihealth.com.au/11d4abf9-95d0-466d-9def-3e51a7c38c94) — Melbourne, Australia
- [SEO Content Specialist | Philippines](https://jobs.ashbyhq.com/heidihealth.com.au/6f496adf-a559-445d-822c-397d19b8336e) — Remote
- [Senior Site Reliability Engineer (Upmarket)](https://jobs.ashbyhq.com/heidihealth.com.au/11e1b7aa-4d34-4fd3-a3e4-4fb1baa22319) — San Francisco, CA
- [Head of GTM Operations](https://jobs.ashbyhq.com/heidihealth.com.au/9c3c1868-9f46-46e5-bf47-354c7c43c979) — Sydney, Australia
- [Account Executive, Quebec - Maritime](https://jobs.ashbyhq.com/heidihealth.com.au/55a20e69-694f-4091-a46d-8375ac092016) — Montréal, Canada
- [Forward Deployed Engineer - UK](https://jobs.ashbyhq.com/heidihealth.com.au/02ad14b7-a9bb-45e3-a90f-631179f86d8d) — London, United Kingdom
- [Sales Development Representative](https://jobs.ashbyhq.com/heidihealth.com.au/45d9b59a-9cfd-4028-b2c3-eb1780edf3de) — London, United Kingdom
- [Senior Backend Engineer - Ireland](https://jobs.ashbyhq.com/heidihealth.com.au/c5385b14-4973-42a7-a800-ddd15250e4a0) — Ireland
- [Customer Success Manager | GCC](https://jobs.ashbyhq.com/heidihealth.com.au/a9e3c6e0-968d-4ee5-98ab-42a06a3e5f97) — Emea / Middle East / Dubai, United Arab Emirates
- [Senior Software Engineer - (Clinical AI) - UK](https://jobs.ashbyhq.com/heidihealth.com.au/28911ea0-6e89-40e1-8d28-dca6b3ba3291) — London, United Kingdom
- [Business Development Representative](https://jobs.ashbyhq.com/heidihealth.com.au/a711349d-53b2-4b08-824c-2581272c894f) — London, United Kingdom
- [Customer Success Manager](https://jobs.ashbyhq.com/heidihealth.com.au/f9a4618e-de06-4293-887d-322008f13236) — Toronto, Canada
- [Clinical Template Officer](https://jobs.ashbyhq.com/heidihealth.com.au/e68540b1-f4ec-459b-b3dc-86456f15938b) — Remote
- [Clinical Safety Associate](https://jobs.ashbyhq.com/heidihealth.com.au/74adc1b4-a669-4e0f-936c-72bf3ef45796) — Remote
- [GTM Systems Associate](https://jobs.ashbyhq.com/heidihealth.com.au/f0b9207e-7e33-463c-9f6d-3d16f782faca) — London, United Kingdom
- [Senior Solutions Engineer - Healthtech](https://jobs.ashbyhq.com/heidihealth.com.au/58447f81-a189-4209-bcd7-5fdf62f93d74) — London, United Kingdom
- [Senior AI Engineer](https://jobs.ashbyhq.com/heidihealth.com.au/6f7d2639-f96b-4645-a045-2897d5a1e7da) — Melbourne, Australia
- [Account Executive, Toronto](https://jobs.ashbyhq.com/heidihealth.com.au/791bee21-de4f-459e-9ef2-7f377eabec8e) — Toronto, Canada
- [Commercial Associate](https://jobs.ashbyhq.com/heidihealth.com.au/b8464b1f-4760-4863-932c-9e1b39d7c78a) — South Africa
- [Expression of Interest (UK)](https://jobs.ashbyhq.com/heidihealth.com.au/18a4b7c8-f627-4d29-9bbf-72603d17189e) — Remote
- [Technical Product Manager - (Clinical Integrations) - Ireland](https://jobs.ashbyhq.com/heidihealth.com.au/eb6b9c9c-449d-4b33-92f1-c12d846db9b5) — Ireland
- [Financial Controller](https://jobs.ashbyhq.com/heidihealth.com.au/60632899-e2cf-41de-a41e-4e494b6e0136) — Sydney, Australia
- [Senior Site Reliability Engineer - UK](https://jobs.ashbyhq.com/heidihealth.com.au/5a0d7a56-bfd0-443d-8123-29db65679a59) — London, United Kingdom
- [Head of GTM Operations](https://jobs.ashbyhq.com/heidihealth.com.au/bdb8d524-9f21-4035-bbf9-79186a31c58b) — San Francisco, CA
- [Customer Success Manager, SMB](https://jobs.ashbyhq.com/heidihealth.com.au/f152143b-e126-4190-8565-e71561ae6f77) — Toronto, Canada
- [Senior DevOps Engineer - Azure](https://jobs.ashbyhq.com/heidihealth.com.au/5a1ed103-241b-4b4e-bc20-23f14f1e3837) — Sydney, Australia
- [Customer Success Manager, Mid-Market](https://jobs.ashbyhq.com/heidihealth.com.au/dfafd99d-d15b-4570-b4d0-18a3f5c88d21) — London, United Kingdom
- [Account Executive - Enterprise](https://jobs.ashbyhq.com/heidihealth.com.au/5139980a-392f-4312-a9c6-0b30ac768a3e) — New York, NY
- [Senior Sales Manager – Mid Market & SMB](https://jobs.ashbyhq.com/heidihealth.com.au/3537d651-99e4-493b-a759-ba704a8d591c) — London, United Kingdom
- [Senior Design System Engineer](https://jobs.ashbyhq.com/heidihealth.com.au/98e083cc-a240-4a00-8785-3ce44e2f28fa) — Sydney, Australia
- [Senior Site Reliability Engineer - Ireland](https://jobs.ashbyhq.com/heidihealth.com.au/e18a17e8-509b-4877-bb07-7df1d1b97ed6) — Ireland
- [Senior Product Analyst](https://jobs.ashbyhq.com/heidihealth.com.au/5d352f63-74c2-458c-b40d-0666881f263f) — Melbourne, Australia
- [Senior Product Marketing Manager](https://jobs.ashbyhq.com/heidihealth.com.au/8f6522be-f507-4a3c-a717-8afaba35a062) — San Francisco, CA
- [IT Administrator](https://jobs.ashbyhq.com/heidihealth.com.au/3f67fd81-3130-48c9-8cba-dc642d321780) — New York, NY
- [Pre-sales Solutions Engineer - Canada](https://jobs.ashbyhq.com/heidihealth.com.au/3801e38a-4bd2-46ab-b639-5e73aff6ec71) — Toronto, Canada
- [Senior Backend Engineer - UK](https://jobs.ashbyhq.com/heidihealth.com.au/76723d60-69ac-4368-a97d-4ce125d3c822) — London, United Kingdom
- [Senior Software Engineer - Developer Experience](https://jobs.ashbyhq.com/heidihealth.com.au/99ef4d45-fcaf-4d53-b2db-9acd8a740be3) — Melbourne, Australia
- [Customer Success Manager (Enterprise)](https://jobs.ashbyhq.com/heidihealth.com.au/c2d15424-b3a0-41eb-9c65-170c7d35ec71) — Melbourne, Australia
- [Enterprise Customer Success Manager](https://jobs.ashbyhq.com/heidihealth.com.au/a712236b-6662-4926-aab5-6deb74c6e199) — New York, NY
- [Pre-sales Solutions Engineer - US](https://jobs.ashbyhq.com/heidihealth.com.au/954218dc-679e-47de-9d94-1e6d3ed28108) — Remote
- [Customer Success Lead (Scaled)](https://jobs.ashbyhq.com/heidihealth.com.au/f5503395-a944-4793-9301-e7c53ddbdb78) — Melbourne, Australia
- [Release Manager](https://jobs.ashbyhq.com/heidihealth.com.au/442d2741-b23f-4194-852e-1b3039fbc1ad) — Sydney, Australia

_…and 34 more at https://feeny.ai/companies/heidi/jobs_

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_Source: https://feeny.ai/companies/heidi · profile updated 2026-07-02_