---
title: '(1548) Senior Functional Consultant D365 at Nortal'
canonical: 'https://feeny.ai/job/1548-senior-functional-consultant-d365-nortal-latin-america-jddv11tvz1hq'
type: 'job'
last_seen: '2026-09-06'
---

# (1548) Senior Functional Consultant D365 at Nortal

- **Company:** Nortal
- **Location:** Latin America
- **Work type:** remote
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/nortal/jobs/5225080007

## Job description

Join Nortal for your next big adventure. We are seeking Senior Functional Consultant D365 to join our team, grow with us, and teach us a few things along the way.

## Why join Nortal

- Say Goodbye to Micromanagement: We champion autonomy, open communication, and respect for diversity as our core values.
- Outcomes Over Hours: We believe in a work model focused on impact, providing you with the flexibility to balance your professional success with your personal well-being.
- Vibrant Community: Join our close-knit LATAM remote team and connect through tech talks, virtual coffee breaks, and team-building activities.
- Support from Day One: Our People Care team is here to support you throughout your journey, from wellness check-ins to professional growth.

Our benefits ✨

- Competitive USD salary.
- 100% remote work: While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM.
- Paid time off & national holidays: Take the time you need according to your country’s regulations while receiving your full salary.
- Sick leave: Focus on your health without stress. Take the necessary time to recover and feel better.
- Annual credit: Spend it on the perks you love to enhance your work-life balance.
- Team-building activities: Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nortal family and feel part of our vibrant community.
- Birthday off: Enjoy an extra day off during your birthday week to celebrate in style with friends and family.

## About the project

You'll join a large-scale customer engagement and digital transformation initiative for a leading organization in the employee benefits, insurance, and healthcare services industry. As a Microsoft Dynamics 365 Functional Consultant specializing in Customer Insights Journeys (CIJ), Sales, and Customer Service, you will act as a trusted advisor to business stakeholders and project leadership, helping define, design, and implement customer engagement, marketing automation, lead management, and communication strategies across the Microsoft Customer Engagement ecosystem. You'll bring together business consulting, functional solution design, and hands-on configuration to modernize customer engagement processes and drive measurable business outcomes.

What you’ll do

- Lead discovery workshops with business stakeholders to analyze current-state customer engagement, marketing operations, and service processes, then design future-state solutions using Dynamics 365 Customer Insights Journeys.
- Design end-to-end customer journeys and engagement strategies covering lead generation, onboarding, retention, cross-sell/upsell, and renewal initiatives across email, SMS, events, and digital channels.
- Configure Customer Insights Journeys environments, including journeys, segments, triggers, forms, landing pages, subscription centers, lead scoring models, and dynamic personalization rules.
- Develop customer segmentation frameworks, define engagement KPIs, and analyze campaign performance to recommend continuous improvement, supporting integration with Dynamics 365 Sales, Customer Service, Power Platform, and Power BI.
- Facilitate solution design reviews, present recommendations to project leadership, support SIT/UAT testing, and develop training materials to drive user adoption.

What makes you a great fit

- Bachelor's Degree in Computer Science, Engineering
- 4+ years of hands-on experience implementing Microsoft Dynamics 365 Marketing and Customer Insights Journeys, with strong knowledge of Dataverse, Power Platform, Microsoft 365, and enterprise marketing automation/customer lifecycle management best practices.
- Excellent verbal, written, presentation, and stakeholder management skills, with experience facilitating workshops and supporting Agile/hybrid delivery methodologies.
- Preferred certifications: MB-220 (Dynamics 365 Customer Insights), PL-200 (Power Platform Functional Consultant), MB-910 (Dynamics 365 Fundamentals), or Customer Data Platform Specialty. Experience in insurance, employee benefits, healthcare, or contact center environments is a plus.
- Advanced English Level is required for this role, as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons

Global Impact, Local Culture 🌍

For over 25 years, we’ve been shaping digital transformation, delivering complex solutions for global enterprises and public sector organizations. Today, we are at the forefront of an AI-driven transformation era, helping organizations turn data into real business value. By combining deep domain expertise with data and AI, we design solutions that create immediate impact while scaling for the future.

We believe complexity doesn’t have to mean complicated, and that the best solutions are those that work in the real world, not just on paper. That’s why our clients trust us with their most ambitious, business-critical initiatives.

Apply now and let’s shape the future of technology together! 🧑‍💻

By applying to this position, you authorize Nortal to collect, store, transfer, and process your personal data in accordance with our Privacy Policy. For more information, please review our Privacy Policy. (https://nortal.com/recruitment-and-hiring-privacy-statement/) By applying to this position, you authorize Nortal to collect, store, transfer, and process your personal data in accordance with our Privacy Policy. For more information, please review our [Privacy Policy.](https://nortal.com/recruitment-and-hiring-privacy-statement/)

## About Nortal

## Company Overview
- **One-liner**: Nortal is a multinational strategic change and technology company that drives digital transformation for governments and enterprises, best known for delivering 40% of Estonia’s e-government infrastructure.
- **Entity Type**: Private (employee-owned since 2016)
- **Headquarters**: Tallinn, Estonia
- **Founded**: 2000 (incorporated as Webmedia in Tartu, Estonia)
- **Founders**: Priit Alamäe (current CEO and Chairman) and Taavi Kotka (founding member, later Estonia’s first CIO)

## Core Business
- **Primary industries**: Business transformation, government contractor, IT consulting, cybersecurity, healthcare IT.
- **Target customers**: B2G (national governments, public sector agencies) and B2B (enterprise, Fortune 500 companies in telecommunications, media, and other industries).
- **Mission statement**: To create “game-changing solutions that deliver the future, seamlessly” – with a focus on making a tangible impact on a global scale through digital transformation.

## Products & Services
Nortal delivers integrated consulting, software engineering, and managed services rather than packaged products. Key offerings include:
- **E-Government Platforms**: End-to-end digital services for citizens and businesses (e.g., Estonia’s e-services, Oman’s “Invest Easy” portal, Nigeria’s GIFMIS financial management system).
- **Healthcare Solutions**: Laboratory information systems and proactive healthcare platforms (e.g., eHealth product line acquired from Cybernetica).
- **Digital Commerce & Customer Experience**: Transformative platforms for seamless user experiences (e.g., for telecom and media clients).
- **Data & AI Services**: Data analytics, AI-driven automation, and Industrial AI solutions (recognized as a key Microsoft partner in Industrial AI).
- **Cybersecurity & Defense**: Capabilities strengthened by the acquisition of UK-based 3DOT Solutions (2024) and NATO supplier status.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Revenue of €224.2 million (2023); 2,000+ employees (2025)
- **Notable Investors/Partners**: Employee-owned – no outside investors. Key partners include Microsoft (Industrial AI Partner Guide) and NATO (approved supplier under Basic Ordering Agreement).
- **Growth Signals**:
  - Expanded into 15 home markets (Estonia, Finland, Germany, US, Canada, Mexico, UK, Austria, GCC, etc.) with 30 offices worldwide.
  - Acquired Nearsure (2024, rebranded) adding 650+ professionals in Latin America.
  - Acquired 3DOT Solutions (UK cybersecurity/defense) and Questers (Bulgaria) in 2023–2024.
  - Named “Company of the Year” by Enterprise Estonia and “Best Workplace” in the DACH region.

## Competitive Advantages
- **Unmatched government transformation track record**: Delivered 40% of Estonia’s e-government – a globally recognized benchmark for digital public services.
- **Employee-owned structure**: 100% owned by employees since 2016, fostering long-term alignment and retention.
- **Deep vertical expertise**: Proven ability to execute complex, mission-critical projects across governments, healthcare, telecom, and defense.
- **Global delivery capabilities**: Presence in Europe, North America, Latin America, and the Middle East, with nearshore centers in Bulgaria, Poland, Ukraine, Serbia, Mexico, and more.
- **Strategic partnerships**: Microsoft Industrial AI partner, NATO supplier, and trusted advisor to 25+ Fortune 500 companies in North America.

## Strategic Focus
- **Expanding geographic footprint**: Continued growth in North America, the UK, and the Middle East, with new offices in Austria and Canada in 2024.
- **AI & automation**: Leveraging the Microsoft Industrial AI partnership to deliver AI-driven solutions for industry and government.
- **Defense & cybersecurity**: Strengthening national security offerings through the 3DOT Solutions acquisition and NATO framework.
- **Talent & culture**: Scaling the “Nortal Nomad” remote-work program and investing in learning paths to attract top global tech talent.

## Why Work Here
- **Flexibility**: Remote-first hybrid model – work from home, office, or “almost anywhere.” Full-time employees can become “Nortal Nomads” and work short-term in another country.
- **Culture**: People-first, with values of ownership, initiative, delivering value, and continuous growth. Awards include “Dream Employer in Estonia,” “Best Work-Life Balance in DACH,” and “Most Family-Friendly Company” (Germany).
- **Meaningful work**: Projects that impact billions – from national e-government systems to AI in healthcare and port innovation.
- **Global community**: 30 offices, 2,000+ colleagues from 40+ nationalities; remote collaboration tools and regular events.
- **Professional growth**: Structured learning paths, mentorship, and the chance to work on diverse projects across industries.

## Sources
1. [nortal.com](https://nortal.com/) – Corporate overview, NATO supplier announcement, Microsoft partnership
2. [careers.nortal.com](https://careers.nortal.com/) – Culture pillars, remote-first policy, Nortal Nomad program, awards
3. [en.wikipedia.org](https://en.wikipedia.org/wiki/Nortal) – Company history, revenue, employee count, acquisitions, founder details
4. [linkedin.com](https://www.linkedin.com/company/nortal) – Company description and size
5. [careers-en-nortal.icims.com](https://careers-en-nortal.icims.com/jobs/intro) – Open positions and location listings

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