--- title: '2026 Associate Creative Director at Phamily' canonical: 'https://feeny.ai/job/2026-associate-creative-director-phamily-new-york-56jq8kz51aat' type: 'job' last_seen: '2026-09-13' --- # 2026 Associate Creative Director at Phamily - **Company:** Phamily - **Location:** New York, NY - **Posted:** 2026-09-08 - **Last confirmed live:** 2026-09-13 - **Apply:** https://job-boards.greenhouse.io/jobsatphamily/jobs/5418401008 ## Job description Location: Manhattan, NYC 5 days in the office Job Type: Full Time Job Reports To: Director of Marketing ## About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com. Job/Role Description: The Associate Creative Director (ACD) will serve as the visual design lead and creative engine driving Phamily’s enterprise market expansion. As we scale, this role ensures our visual identity, sales collateral, and campaign assets reflect an industry-leading, high-trust healthcare brand. The ACD provides visual leadership and art direction across all marketing, product marketing, and enterprise sales initiatives. We believe compelling creative work can help grow our pipeline and advance deals. They are a visual-first "player-coach”, initially focused on 70% hands-on execution and 30% creative management/coaching, The ACD will directly produce high-impact visual assets while mentoring a junior creative resource and coordinating external creative partners (agency + freelance). Over time, your scope will naturally shift toward higher-level brand direction and team leadership. We are an AI company striving toward impactful visual storytelling that reflects our mission, vision, and future. We want fresh, distinctive work from a thoughtful human creator (not generative AI slop), but we do expect our creative lead to be at the forefront of combining high-end design principles with cutting-edge AI workflow and assistive tools to build an agile, enterprise-grade creative operation. Key Responsibilities: - Lead visual art direction and end-to-end design execution across content, sales materials, ABM campaign assets, digital experience, event branding, and patient-facing or clinician-facing collateral. - Maintain a high-velocity personal production load (~70% bandwidth) while coaching, reviewing, and developing the skill sets of junior design talent. - Direct and manage external creative resources, orchestrating both full-service agency deliverables and an agile roster of freelance specialists. - Evolve, scale, and maintain Phamily’s brand guidelines and visual design system, ensuring consistent aesthetic quality across all B2B touchpoints. - Partner closely with the ABM Demand Gen Manager and Product Marketing Manager to craft visually compelling, outcome-focused storytelling assets for target accounts. - Pioneer modern generative AI design workflows to accelerate concept iteration, asset creation, and campaign execution without compromising brand identity. - Establish creative operational workflows, asset management systems, and QA processes for fast-turnaround marketing and sales support. Requirements: - 6+ years of progressive visual design and art direction experience, ideally in a high-growth setting - A strong portfolio demonstrating visual-first execution across enterprise B2B campaigns, brand identity systems, and multi-channel print and digital assets. - Demonstrated track record of directing and managing external resources (agencies and freelancers) as well as mentoring junior creative individual contributors. - Proficiency with industry-standard design tools and active experience integrating AI design tools into your creative workflow. - Strong understanding of how visual hierarchy, typography, and storytelling drive B2B buyer engagement and enterprise deal velocity. - Excellent communication skills with the ability to articulate design strategy to cross-functional leaders and executive stakeholders. - Bachelor’s degree in graphic design, visual communications, fine arts, or a related field (or equivalent practical experience). Preferred requirements: - Entrepreneurial DNA: A 'builder' mentality with the ability to operate effectively in high-ambiguity environments where processes may not be fully fleshed out. - Prior experience in healthcare, B2B SaaS, or enterprise service environments – with a perspective on how we can elevate our brand above the crowd. Work style & logistics We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset. You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results. Our culture is built on five principles that shape how we work, lead, and grow: - Care: We put patients, clients, teammates, and outcomes first. - Curiosity: We ask better questions, challenge assumptions, and keep learning. - Clarity: We simplify complexity, communicate directly, and create alignment. - Co-Creation: We collaborate across teams, perspectives, and disciplines. - Craftsmanship: We execute with excellence, ownership, and continuous improvement. Our Compensation & Benefits - Competitive compensation based on experience and impact - Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost - Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including: - 12 vacation days accrued annually for rest, travel, and personal time - Up to 9 sick/wellness days to prioritize your health and well-being - 12 paid company holidays throughout the year - 2 Paid Give-Back Days to volunteer and make a meaningful impact in the communities you care about - HSA and FSA account options - 401(k) with company match after 6 months of full-time employment - 100% match on the first 3% contributed, and 50% match on the next 2% contributed - A collaborative, mission-driven team helping transform healthcare at scale If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. ## Equal Employment Opportunity Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status. ## About Phamily ## Company Overview - **One-liner**: Phamily delivers an AI-powered, full-service proactive care management platform that helps healthcare organizations improve patient outcomes and reduce costs by deploying a clinical workforce and technology as a white-labeled extension of their team. - **Entity Type**: Private (total funding of $30M, most recently $25M secured in June 2025) - **Headquarters**: Cincinnati, Ohio, United States - **Founded**: 2013 - **Founders**: Nabeel Kaukab (CEO) and Toufique Harun (Co-Founder & CPO) ## Core Business - **Primary industry**: Healthcare technology – chronic disease management, care management, and population health. - **Target customers**: B2B – health systems, medical groups, ACOs, specialty networks, and integrated delivery networks (IDNs). - **Mission / purpose**: “Enabling high-quality healthcare for all patients, everywhere, all the time” by moving physicians from reactive, episodic care to proactive care management and ensuring fair compensation. ## Products & Services - **Phamily Platform (SaaS)**: AI-driven software for proactive care management, chronic disease management, and patient engagement. Includes EHR integration, configurable clinical protocols, and analytics to close care gaps, drive annual wellness visits, and reduce readmissions. - **Full-Service Clinical Workforce (Service)**: A dedicated team of APPs, RNs, LPNs, LMSWs, etc. that acts as a white-labeled care team. Supports large-scale patient enrollment (e.g., 10,000 patients in 90 days) and can badge-flip existing underutilized staff. - **Flexible Labor Solutions**: Enables healthcare organizations to move labor costs off their balance sheet while improving care capacity. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed. - **Key Metric**: Total funding of $30M (last round: $15M non-dilutive growth capital from Level Structured Capital in June 2025). CB Insights reports the company is at a “Debt” stage. - **Notable Investors / Partners**: Level Structured Capital (lead in latest round), Darwin Venture Management, Hustle Fund, Mentors Fund, Malin Corporation; advised by KeyBanc Capital Markets. - **Growth Signals**: - Serves over 150 healthcare organizations and hundreds of thousands of patients (250+ chronic condition diagnoses). - 90%+ patient engagement; reduces readmissions by 40%; clients see $2.5M net operating income per 10,000 patients and $1,885 total cost of care reduction per patient per year. - Headcount: ~67 employees (LinkedIn), +20.3% yearly growth. - Active job postings: 40 (up 344% year-over-year), indicating rapid scaling. - Described as an “eight-figure business” without needing institutional capital prior to the $25M round. ## Competitive Advantages - **Proprietary AI + Clinical Workforce**: Combines a decade of clinical data and AI with a deployed care team – a model hard to replicate internally. - **Proven ROI**: Profitable for clients in under 90 days; reduces total cost of care while improving outcomes (e.g., 40% fewer readmissions). - **Scalable Deployment**: Can enroll 10,000 patients in a single cohort within 90 days, leveraging EHR integration and white-labeling. - **Capital Efficiency**: Built a strong, profitable business before taking institutional capital, indicating disciplined operations. ## Strategic Focus - **Expansion into larger health systems and integrated networks**: Penetrating new market segments beyond existing medical groups and ACOs. - **Scaling the clinical workforce and platform capabilities** to extend proactive care to millions more patients. - **Key hires** in product, revenue, clinical programs, and engineering to support growth. ## Why Work Here - **Mission-driven impact**: Work on AI that directly improves chronic disease care, reduces hospital readmissions, and helps healthcare providers operate more efficiently. - **Growth and learning**: Rapid scaling (+344% in job postings year-over-year) offers career acceleration in a high-growth health-tech startup. - **Hybrid and remote flexibility**: Roles exist in New York City (hybrid), Chicago (hybrid), and remote (e.g., Sr. Product Marketing Manager). Some clinical positions are on-site at partner locations. - **Engineering culture**: Hands-on AI development, large healthcare datasets, and a focus on solving real-world clinical problems. Notable roles include Sr. Software Engineer / Tech Lead, Lead Data Scientist, and Director of AI. - **Team and leadership**: Leadership includes seasoned executives (CMO, VP Product, Chief Architect) with deep healthcare and tech experience. Company also emphasizes a supportive, transparent culture (evident in their “Meet Our Team” page). ## Sources 1. [phamily.com](https://phamily.com/) 2. [phamily.com/about](https://phamily.com/about/) 3. [cbinsights.com](https://www.cbinsights.com/company/phamily) 4. [linkedin.com](https://www.linkedin.com/company/jaan-health) 5. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/jobsatphamily) 6. [Press release via Qube Mark (June 24, 2025)](https://www.qubemark.com/jaan-health-secures-25m-to-transform-care-for-millions-of-chronically-ill-patients) (also referenced in CB Insights) ## Other roles at Phamily - [Director, Human Resources Business Partner (HRBP)](https://feeny.ai/job/director-human-resources-business-partner-hrbp-phamily-chicago-52yx3a925jhd) — Chicago, IL - [Revenue Cycle Operations Manager](https://feeny.ai/job/revenue-cycle-operations-manager-phamily-bolingbrook-illinois-xpfbmhr04tqd) — Bolingbrook Illinois, United States - [Director of Professional Services](https://feeny.ai/job/director-of-professional-services-phamily-remote-tz6a0mhdgp9g) - [Software Engineer (Healthcare Cloud & Interoperability)](https://feeny.ai/job/software-engineer-healthcare-cloud-interoperability-phamily-new-york-3v49rb3r9h2p) — New York, NY - [In-Clinic Enrollment Specialist (LCSW/MSW) (Yuma, AZ)](https://feeny.ai/job/in-clinic-enrollment-specialist-lcsw-msw-yuma-az-phamily-yuma-7044wnz98xcq) — Yuma, AZ - [Strategic Operations Manager, Office of the CMO](https://feeny.ai/job/strategic-operations-manager-office-of-the-cmo-phamily-seattle-tcbrwq95bc26) — Seattle, WA - [Senior Enterprise Account Executive (Healthcare/AI)](https://feeny.ai/job/senior-enterprise-account-executive-healthcare-ai-phamily-new-york-r5pd9tpaf5fc) — New York, NY - [Senior Software Engineer (AI Health-Tech SaaS)](https://feeny.ai/job/senior-software-engineer-ai-health-tech-saas-phamily-new-york-3e85j0v41sff) — New York, NY - [Service Delivery Optimization Consultant - Chicago](https://feeny.ai/job/service-delivery-optimization-consultant-chicago-phamily-chicago-6qgf55b2bfcy) — Chicago, IL - [Business Development Specialist (Healthcare, Hybrid) - NYC](https://feeny.ai/job/business-development-specialist-healthcare-hybrid-nyc-phamily-new-york-ncn348p459ty) — New York, NY