---
title: '2026 Support Associate - Korean&English(Seoul) at Agoda'
canonical: 'https://feeny.ai/job/2026-support-associate-korean-english-seoul-agoda-seoul-qpx28aaere6d'
type: 'job'
last_seen: '2026-09-13'
---

# 2026 Support Associate - Korean&English(Seoul) at Agoda

- **Company:** Agoda
- **Location:** Seoul, South Korea
- **Posted:** 2026-08-14
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/agoda/jobs/8129477

## Job description

## About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Our Purpose – Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.

Get to Know Our Team

Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience.

We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.

The Opportunity

As a Support Associate in Seoul, supporting Korean and English, you will:

- Build strong problem-solving and communication skills that open doors to many future roles
- Support customers and partners from multiple countries and cultures, gaining truly global experience
- Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly

In This Role, You Will

- Deliver outstanding service to guests and partners via phone, email, and chat
- Handle a high volume of inquiries and deliver accurate, timely resolutions
- Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
- Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
- Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time
- Apply Agoda policies and procedures in a fair and consistent way
- Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
- Safeguard customer data and maintain strict confidentiality at all times
- Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
- As part of a rotating shift schedule, you’ll occasionally work weekends and public holidays, planned in advance with your team
- Enjoy Agoda’s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks

Core Skills and Competencies

- Strong customer focus and a genuine desire to help others
- Excellent spoken and written Korean skills, and minimum B1 level English
- Ability to stay calm, accurate, and professional under pressure
- Good problem-solving skills, using guidelines and data to make decisions effectively
- Flexibility to adapt to new tools, processes, and feedback
- Ability to manage time and priorities in a fast-paced, high-volume environment
- Reliability, integrity, and a positive, collaborative attitude

## Nice to Have

- Prior working experience in customer support, contact center, or service roles
- Experience in travel, e-commerce, hospitality, or BPO is a plus
- Experience working with international customers or partners
- Familiarity with contact center, CRM, or ticketing systems
- Additional language skills beyond the core required language for the role if any

## Why Agoda

- Hybrid work - Starting 4th months, working from home for 7weeks + working from office for 1 week (8weeks cycle)
- Competitive compensation with performance-based incentives
- Annual discretionary performance bonus
- Health insurance and other locally competitive benefits
- Agoda travel discounts and special rates on accommodation and related products
- Work from anywhere for up to 30 days per year
- Structured training, coaching, and clear performance metrics
- Opportunities to grow your career within the Customer Experience Group or across Agoda
- An inclusive, international work environment where your ideas and feedback are valued
- Agoda choice(welfare points)
- $400 USD allowance to set up your home office(one time payment)
- Daily snack + coffee machine

Working hours: 24/7 Shifts

- Compensation varies based on the assigned shift, including eligibility for night shift allowance

Hiring Process:

- Application Review - 1st Interview with HR - Job aptitude test - 2nd interview with Hiring Manager

#seoul #bangkok #sydney #melbourne #perth #toronto #vancouver #shanghai #beijing #shenzhen #prague #hongkong #dublin #tokyo #osaka #yokohama #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #dubai #hcmc #hanoi #edinburgh #phuket #nagoya #okinawa #fukuoka #sapporo #manila #2 #3 #LI-JI2 #CUST #OTHR

Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.

Discover more about working at Agoda

- Agoda Careers [https://careersatagoda.com](https://careersatagoda.com/)
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife

## Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement).

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

## About Agoda

## Company Overview
- **One-liner**: Agoda is a digital travel platform that helps travelers find great value deals on hotels, flights, and activities worldwide.
- **Entity Type**: Public (subsidiary of Booking Holdings Inc., NASDAQ: BKNG)
- **Headquarters**: Singapore
- **Founded**: 2005
- **Founders**: Robert Rosenstein and Michael Kenny

## Core Business
- Primary industry: Online travel and accommodation booking
- Target customers: B2C (leisure and business travelers globally)
- Mission/purpose: “Bridging the world through travel” – making travel easier, more affordable, and rewarding for everyone.

## Products & Services
- **[Agoda.com / Agoda mobile app]**: Online travel agency (OTA) offering booking for hotels, homes, villas, flights, and activities. Available in 39 languages with 24/7 customer support.
- **[Agoda Flights]**: Flight booking service launched in 2010.
- **[Agoda Easy Cancel / Hygiene Plus]**: Products introduced during the pandemic to offer flexible cancellation and enhanced cleanliness information.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed separately; parent company Booking Holdings has a market cap of approximately $140+ billion (as of mid-2025). Agoda is a key growth engine within the group.
- **Key Metric**: Over 7,000 employees; processes 1 trillion price checks daily; 2B+ user interactions captured daily; 12 PB of data processed monthly.
- **Notable Investors/Partners**: Wholly owned by Booking Holdings (NASDAQ: BKNG). Partnerships with over 6 million hotels and holiday properties globally.
- **Growth Signals**: Expanded to 27 markets; launched new products during COVID-19 (ASQ, Go Local, Easy Cancel); continues to hire aggressively across engineering, product, and analytics roles.

## Competitive Advantages
- **Scale & Data**: Access to Booking Holdings’ global network and massive data pipeline (12 PB/month, 1 trillion price checks/day) enables real-time pricing optimization and personalization.
- **Tech-First Culture**: Data-driven experimentation (1,000+ live experiments at any time), heavy use of GenAI, and a strong engineering focus.
- **Asia Home Base**: Deep roots in Asia-Pacific with a large office in Bangkok, giving local market insights and cost advantages.
- **Parent Support**: Backed by one of the world’s largest online travel companies, providing financial stability and cross-selling opportunities.

## Strategic Focus
- **Growth through technology**: Continued investment in AI, machine learning, and experimentation to improve search, pricing, and user experience.
- **Expanding product offerings**: Growing beyond accommodation into flights, activities, and domestic travel options.
- **Sustainability**: Integrating sustainability initiatives into operations and offerings.
- **Talent acquisition**: Actively hiring across multiple functions (engineering, product, data, marketing) to support global expansion.

## Why Work Here
- **Culture**: Described as “data-driven to the core” with a focus on experimentation, ownership, and direct respect. Inclusive environment with 90+ nationalities represented.
- **Flexibility**: Hybrid workplace balancing in-office and work-from-home days; employees can work from anywhere for up to 30 calendar days per year.
- **Benefits**: Competitive perks, flexible benefits, relocation support for key roles, and recognition as an award-winning workplace (Fortune World’s Most Admired Companies 2025, TIME/Statista World’s Best Companies 2023, Forbes World’s Top Companies for Women 2023).
- **Engineering & Analytics**: Strong emphasis on tech – 1,000+ live experiments, 12 PB data/month, and a “scientist” mindset across teams. Opportunities to work on massive-scale systems.
- **Community**: Employee Resource Groups (ERGs) for belonging and inclusion; lively social events like AgodaFest.

## Sources
1. [agoda.com](https://www.agoda.com/about-agoda/)
2. [careersatagoda.com](https://careersatagoda.com/our-culture/)
3. [careersatagoda.com](https://careersatagoda.com/)
4. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/agoda)
5. [linkedin.com](https://au.linkedin.com/company/agoda)

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