---
title: '2nd Level IT Support (m/f/d) at HRS'
canonical: 'https://feeny.ai/job/2nd-level-it-support-m-f-d-hrs-cologne-m3zner8m6ja3'
type: 'job'
last_seen: '2026-10-12'
---

# 2nd Level IT Support (m/f/d) at HRS

- **Company:** HRS
- **Location:** Cologne, Germany
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-12
- **Apply:** https://jobs.ashbyhq.com/hrs/fda146d7-d28f-4af7-abdc-cbdc3e896be9

## Job description

Location: Cologne Office

## BUSINESS UNIT

Join our Corporate IT team, the technology backbone of HRS, enabling our people and business to work securely, efficiently, and at scale. We provide and continuously evolve the digital workplace, IT services, identity and access, collaboration platforms, endpoint management, and cloud technologies that power HRS across locations. Working closely with business teams and technology partners, we turn business needs into reliable, scalable, and user-focused technology solutions. We go beyond traditional IT support by combining service management, workplace technology, Microsoft 365, cloud, identity, security, and technology operations into an integrated IT ecosystem. Through automation, standardization, self-service, and continuous improvement, we simplify the employee experience, strengthen operational resilience, and create a scalable technology foundation that supports HRS's ongoing transformation and growth. We are looking for a service-oriented and motivated 2nd Level IT Support (m/f/d) to join our Corporate IT team in Cologne. In this role, you will support our international workforce, resolve complex technical issues, and contribute to the continuous improvement of our modern workplace environment.

## Your Responsibilities

- Provide 2nd level support for incidents and service requests.
- Act as the primary point of contact for IT support inquiries and technical issues in the Cologne office.
- Troubleshoot hardware, software, mobile device, and workplace technology issues.
- Manage user accounts, access rights, onboarding, and offboarding activities.
- Support and maintain Microsoft 365, Windows clients, and endpoint management solutions.
- Coordinate software deployments, client updates, and device lifecycle management.
- Manage and maintain meeting room technology, including video conferencing equipment and Microsoft Teams Rooms.
- Oversee the technical operation and support of the auditorium, including audiovisual equipment, microphones, and presentation systems, as well as hosting and supporting events.
- Provide support and troubleshooting for office printers, network connectivity, and other workplace IT infrastructure.
- Coordinate and monitor incoming IT support tickets on the ITSM board, ensuring proper assignment, prioritization, follow-up, and timely resolution.
- Create and maintain technical documentation and knowledge base articles.
- Deliver IT onboarding sessions and end-user training.
- Manage IT assets, inventory, and software licensing.
- Collaborate with vendors, external service providers, and internal IT teams to ensure smooth daily IT operations.
- Analyse recurring issues and drive continuous service improvements.
- Participate in IT infrastructure and workplace projects.

## Your Profile

- Completed vocational training or degree in IT, Computer Science, or a comparable qualification.
- Several years of experience in IT Service Desk, End User Computing, or 2nd Level Support.
- Good understanding of ITIL processes and ITSM tools.
- Experience with Microsoft Windows, Microsoft 365, Entra ID, Intune, and endpoint management.
- Strong analytical and problem-solving skills.
- Customer-focused and service-oriented mindset.
- Excellent communication and teamwork skills.
- Ability to manage multiple priorities in a dynamic environment.
- ITIL certification is a plus.
- Fluent English, written and spoken; German is a plus.

## About HRS

## Company Overview
- **One-liner**: HRS is a global technology platform that reimagines corporate lodging and meetings management through an AI-powered end-to-end SaaS solution.
- **Entity Type**: Private (Bootstrapped, owned by CEO Tobias Ragge)
- **Headquarters**: Cologne, Germany
- **Founded**: 1972
- **Founders**: Founded as a regional reservation service; current CEO and owner is Tobias Ragge

## Core Business
- **Primary Industry**: Corporate travel management (lodging and meetings), Fintech (payment solutions), Sustainability tech (Green Stay Initiative)
- **Target Customers**: B2B — Enterprise (Fortune 500), SMBs, and business travelers
- **Mission/Purpose**: "To reinvent the way business travelers can STAY, WORK and PAY" by challenging legacy structures and over-engineered ecosystems.

## Products & Services
- **[HRS Connect](https://corporate.hrs.com/)**: An all-in-one booking and procurement platform for lodging (transient, groups, longstay) and meetings. It connects to GDS, non-GDS, OTA, and direct inventory, automates rate filtering, rebooking, payment, and invoicing.
- **[HRS Copilot](https://corporate.hrs.com/)**: A patent-pending AI-powered assistant that provides real-time, data-driven recommendations to optimize savings, compliance, traveler satisfaction, and carbon emissions. Integrates with existing tech stacks and expense systems.
- **[HRS Green Stay](https://corporate.hrs.com/)**: An ISO 14067-certified initiative that provides science-based property-level data on water, waste, and energy consumption, enabling companies to report, reduce, and remove CO₂ emissions from hotel stays. HRS is a Climate Pledge signatory.
- **[HRS Payment Solutions](https://corporate.hrs.com/)**: Automated payment and invoicing tools that include VAT reclaim, line-item invoice data, and credit card rebate optimization.

## Market Standing
- **Valuation**: Not publicly available (privately held by CEO)
- **Key Metric**: Annual Revenue not disclosed; the company serves **35% of Fortune 500 companies** [corporate.hrs.com](https://corporate.hrs.com/).
- **Notable Investors/Partners**: HRS is privately owned. It partners with 200+ solutions (TMCs, OBTs, expense and payment systems). Strategic equity investment in Itelya for integrated payment solutions.
- **Growth Signals**:
    - Recognized among **Germany’s TOP 100 Most Innovative Companies** [corporate.hrs.com](https://corporate.hrs.com/about).
    - Member of the **Global Sustainable Tourism Council**.
    - **EcoVadis Bronze Medal** (top 35% globally) for sustainability management.
    - Operates in **30 markets** globally including London, Milan, Mumbai, New York, Paris, San Francisco, Seoul, Tokyo, and Sydney [jobs.hrs.com](https://jobs.hrs.com/content/Our-history/?locale=en_US).

## Competitive Advantages
- **Data-First Moat**: Their patented rate filter, automated rebooking, and Copilot AI generate unique, actionable data that creates lock-in with enterprise clients.
- **End-to-End Automation**: Unlike traditional TMCs, HRS offers a fully automated process from procurement to payment and reclaim, reducing manual work and delivering VAT rebates.
- **Sustainability Standard-Setting**: The Green Stay Initiative is a first-of-its-kind, science-based, ISO-certified tool that directly ties sustainability data into procurement decisions.
- **50-Year Heritage + Startup Agility**: Described as a "50-year-old start-up," they combine the stability of a mature company with the innovation culture of a tech firm.

## Strategic Focus
- **AI-First Transformation**: Deepening the role of Copilot to move from a booking tool to a strategic decision-making assistant for travel and procurement managers.
- **Fintech Expansion**: Integrating payment and invoicing deeper into the platform to create a unified "stay, work, pay" experience (e.g., investment in Itelya).
- **Net-Zero Leadership**: Pledging net-zero carbon emissions by 2040 (a decade ahead of the Paris Agreement) and scaling the Green Stay initiative globally.
- **Platform Convergence**: Unifying lodging, meetings, and longstay under a single, seamless interface to increase adoption and spend visibility.

## Why Work Here
- **Culture**: Described as a "tribe of Intrapreneurs" with a focus on entrepreneurship, passion, enthusiasm, and teaming. The CEO Tobias Ragge says: "Be a missionary, work hard, have fun, and make history" [jobs.hrs.com](https://jobs.hrs.com/content/Culture/?locale=en_US).
- **Diversity**: Over **850 employees** representing **57 nationalities**, with a strong emphasis on DEI (Diversity, Equity, Inclusion) [jobs.hrs.com](https://jobs.hrs.com/content/Culture/?locale=en_US).
- **Remote/Hybrid Policy**: Not explicitly stated as fully remote. The company operates from 30+ global markets (Cologne HQ, London, New York, San Francisco, etc.), suggesting a hybrid or in-office collaborative environment depending on role.
- **Perks & Engineering Culture**:
    - Ranked among Germany’s TOP 100 most innovative companies, indicating strong R&D and engineering investment.
    - Culture of "learning from failure and scaling through operational excellence."
    - Opportunity to work on cutting-edge AI, fintech, and sustainability solutions at a global scale.
    - Young, agile environment with a 50-year history of stability.

## Sources
1. [corporate.hrs.com](https://corporate.hrs.com/) – Official corporate site (products, mission, partners)
2. [corporate.hrs.com/about](https://corporate.hrs.com/about) – About page (history, leadership, sustainability, DEI)
3. [jobs.hrs.com](https://jobs.hrs.com/content/Culture/?locale=en_US) – Culture and careers page
4. [jobs.hrs.com](https://jobs.hrs.com/content/Our-history/?locale=en_US) – History & team success factors
5. [jobs.ashbyhq.com/hrs](https://jobs.ashbyhq.com/hrs) – Official careers portal (Ashby)

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