---
title: '【 5-Month Seasonal Hire】Customer Support Representative (Non-voice, pet tech company) at Tomofun | Furbo Pet Camera'
canonical: 'https://feeny.ai/job/5-month-seasonal-hire-customer-support-representative-non-voice-pet-tech-ymhymrkr8cmx'
type: 'job'
last_seen: '2026-09-15'
---

# 【 5-Month Seasonal Hire】Customer Support Representative (Non-voice, pet tech company) at Tomofun | Furbo Pet Camera

- **Company:** Tomofun | Furbo Pet Camera
- **Location:** Metro Manila, Philippines
- **Work type:** hybrid
- **Posted:** 2024-05-27
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/tomofunfurbo/jobs/5997109003

## Job description

【 About the company 】

At Tomofun, we LOVE pets and technology. Our vision is to bring joy and innovation to every pet lover in the world.

We are pioneers in the pet tech industry. Our debut product, Furbo - the world's first AIoT treat-tossing pet camera, is the #1 bestseller on Amazon in 15 countries, including the US, UK, and JP and have millions of users in 133 countries. In 2019, we launched an AI-powered subscription service, the Furbo Pet Nanny, which sends smart alerts to our users to notify them to check on the safety of their furbabies when they are home alone. Since the launch of Furbo Pet Nanny, we have saved hundreds of pets' lives and are continuing to innovate and develop new features with our state-of-the-art technology.

The learning curve is steep. But the work is exhilarating. Tomofun is on the cusp of a pet-tech boom and we’re looking for smart, innovative thinkers who aspire to incredible things.

> Know more about us: [furbo.com](http://www.furbo.com/) | [LinkedIn](https://www.linkedin.com/company/tomofun/) | [Medium Tech Blog](https://medium.com/tomofun-tech-blog)

Important Note: This is a 5-month seasonal contract. Candidates must have full availability to commit to the entire 5-month duration.

【 About the role 】

The Tomofun Customer Support team cares deeply, genuinely, and passionately about customer needs, striving to provide a world-class support experience that makes our customer-centric company successful. As a Chat & Email Support Specialist (non-voice), you will deliver exceptional service exclusively through written digital channels.

In this role, you will bring a helpful and professional attitude, exhibiting diplomacy, tact, and poise under pressure, as well as a strong sense of curiosity to solve problems. You thrive in an autonomous, fast-paced environment with minimal oversight and enjoy immersing yourself in the culture of Tomofun, the pet tech industry, and the rapidly expanding information technology age.

【 What you'll do 】

- Uphold company values by bringing innovation and joy to every pet lover in the world.
- Effectively resolve high-volume customer inquiries via live chat and email with accuracy, empathy, and professionalism during our peak season.
- Contribute to the team’s success through collaboration and thorough documentation.
- Maintain a resilient, customer-focused, and positive attitude in every interaction.

【 Who you are 】

To be successful in this role, you must have…

- HUGE, ENORMOUS love for pets and passion for solving pet parents' problems!
- 1+ years of exceptional customer relationship experience, with a focus on inbound customer-related questions.
- Genuinely enjoys talking to people and finding creative solutions to everyday problems.
- Superior communication skills - clear, concise, and empathetic even under pressures.
- A proactive problem-solver who identifies root causes to deliver exceptional customer "wow" moments.
- Ability to master new technology quickly and find answers independently - if you don't know the answer, you know where to look and who to ask.
- A consistently positive and uplifting attitude.

It’s Not Required, But Awesome If You Have..

- Experience creating knowledge base content, instructional guides, or FAQs.
- IT or technical support background (hardware and app troubleshooting).
- Experience working cross-functionally to identify and resolve product pain points.
- Flexibility to work evenings or weekends as needed to support our global community.

## #LI-HYBRID

## About Tomofun | Furbo Pet Camera

## Company Overview
- **One-liner**: Tomofun is a global pet technology startup that creates AI-powered interactive pet cameras and software services to help pet parents care for their pets remotely.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: Taipei City, Taiwan (with offices in Tokyo, Munich, Manila, Seattle, and Arcadia)
- **Founded**: 2015
- **Founders**: Victor Chang

## Core Business
- Primary industry/industries: Pet Technology (Pet Tech), Consumer Electronics, Artificial Intelligence (AIoT)
- Target customers: B2C pet owners (dog and cat parents), primarily in North America, Europe, and Asia
- Mission or purpose statement: "To bring joy and innovation to every pet lover in the world" – redefining pet care through AI-powered tools.

## Products & Services
- **[Furbo Dog Camera & Furbo Mini]**: The world’s first AIoT treat-tossing pet camera. Allows users to toss treats, talk to their pet, and receive smart alerts. #1 best-selling pet camera on Amazon in 15 countries (US, UK, JP, etc.). The "Furbo Mini" is a compact, portable version.
- **[Furbo Pet Nanny / Furbo AI Nanny]**: An AI-powered subscription service that provides smart alerts (e.g., barking, meowing, activity recognition) and advanced safety monitoring. Features real-time detection for both dogs and cats and has reportedly saved hundreds of pets' lives.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Estimated annual revenue in the range of **$1M - $10M** (as of May 2026). Seed funding of an undisclosed amount received in 2016 from 1 investor.
- **Notable Investors/Partners**: Mentored by Steve Chang (Chairman of Trend Micro). Seed round investor undisclosed.
- **Growth Signals**: Trusted by millions of users in 133 countries. Operates 9 offices across 5 countries (US, Taiwan, Japan, Germany, Philippines, China). Employs 112 people (+2.0% YoY). Has 25,485 LinkedIn followers (+16.9% yearly). Active job postings (11 open roles as of 2026).

## Competitive Advantages
- **First-mover & Category Leader**: Pioneer in the AIoT treat-tossing pet camera space. Dominant market share as the #1 best-selling brand on Amazon across 15 countries.
- **Proprietary AI Technology**: The Furbo AI Nanny is a differentiated subscription service with advanced behavior recognition, creating a recurring revenue stream and deep user lock-in.
- **Strong Brand & Community**: Global presence with a passionate user base and a pet-friendly brand identity that drives high engagement and brand loyalty.

## Strategic Focus
- **Global Expansion**: Scaling operations to more pet-loving cities (new offices in Munich, Manila, etc.).
- **AI Innovation**: Continuously developing and launching new AI features for both dogs and cats (e.g., 360° detection, meowing alerts).
- **Subscription Growth**: Driving adoption of the "Furbo AI Nanny" service as a key revenue and retention driver.

## Why Work Here
- **Culture**: Strongly pet-friendly environment ("bring your pets to work every day"). Described as a "tight-knit family" with a focus on "meaningful social impact" and innovation.
- **Work Policy**: Hybrid model (e.g., Metro Manila roles are hybrid). Remote/flexible options may be available for some roles (e.g., Freelance UK Brand Manager).
- **Employee Rating**: **4.4/5.0** on LinkedIn (25 reviews) with high marks for Culture (4.5) and Work-Life Balance (4.0). Compensation rated 4.0.
- **Engineering & Growth**: Tech-heavy team (25% are technical staff). Opportunities to work on cutting-edge AI, IoT, and cloud infrastructure. Global team with exposure to multiple markets.

## Sources
1. [LinkedIn - Tomofun](https://www.linkedin.com/company/tomofun)
2. [Furbo Official Website](https://furbo.com/us)
3. [Greenhouse Careers Page](http://job-boards.greenhouse.io/tomofunfurbo)
4. [The Org - Tomofun Org Chart](https://theorg.com/org/tomofun-furbo-pet-camera)
5. [LeadIQ - Company Overview](https://leadiq.com/c/tomofun--furbo-pet-camera/5a1da99f23000054009de621)

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