--- title: 'Academic Program Success Lead, New Initiatives at Springboard Roles' canonical: 'https://feeny.ai/job/academic-program-success-lead-new-initiatives-springboard-roles-united-states-wx01qy9rzm3c' type: 'job' last_seen: '2026-09-12' --- # Academic Program Success Lead, New Initiatives at Springboard Roles - **Company:** Springboard Roles - **Location:** United States : California Florida Texas Massachusetts Arizona New York &, IL - **Work type:** remote - **Posted:** 2026-06-26 - **Last confirmed live:** 2026-09-12 - **Apply:** https://job-boards.greenhouse.io/springboard/jobs/6102309004 ## Job description This remote flexible role can be based in any of these states: CA, FL, TX, MA, AZ, NY & IL Type: Full-time ## About Springboard Springboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. It offers flexible, mentor-led programs in high-growth fields including AI, allied health, data analytics, software engineering, and more. Springboard partners with employers, healthcare systems, and workforce organizations to deliver programs that build durable talent pipelines, producing measurable business and workforce outcomes. ## The Role The Academic Program Success Lead, New Initiatives is a critical driver of Springboard's growth into new verticals: equal parts strategist, operator, and team leader. The Academic Program Success Lead, New Initiatives is responsible for all aspects of delivery for our Allied Health and AI programs across B2C and B2B. This role is for someone who thrives in the role of a builder: taking early-stage ideas, mobilizing teams, and delivering outcomes that are both business-sound and student-centered. You'll lead new offerings from concept to execution, surface risks and opportunities across existing programs, and translate complex inputs into clear recommendations for leadership and cross-functional stakeholders. If you're energized by ownership, comfortable getting into the weeds, and motivated by impact that changes people's lives, this is your kind of role. ## Key Responsibilities Portfolio Ownership & Strategic Influence - Own all aspects of student support and delivery for full student journey for multiple new initiatives from end-to-end, from strategic framing of new courses through execution. - Proactively identify capability gaps within programs and student journeys before they become bottlenecks, design and iterate to then operationalize infrastructure. - Translate portfolio-level insights surface by the Program Success team into strategic recommendations for Program Leadership, cross-functional prioritization, and roadmapping. ## Team Management & Operational Excellence - Directly manage and sustain a high performing team by actively investing in individual development, creating clear accountability structures, and maintaining team energy and focus through rapid organizational change - Demonstrate a founder's instinct for operational design of a learner’s experience, identifying gaps in process or capability that give you the ability to monitor performance or add friction to the learner journey - Leverage AI tools as a force multiplier across the team's work, modeling and embedding AI fluency as a default operating practice, not a nice-to-have Partnership Nurturing - Play a strong role with external partners, equipping Client Success teams with a POV and context to allow them to be successful, understand client nuance (e.g. B2B marketplace partner versus direct B2B pilots versus B2C)  and design operations to delight and deliver - Serve as a connective force internally, building trust across teams and aligning cross- functional colleagues around shared goals, timelines, and accountability to deliver on outcomes and enable agility through tight feedback loops. This Role Might Be for You If You Have: - 7-10 years of professional experience where you’ve demonstrated  end-to-end ownership over meaningful work, with some portion of that experience at a rapidly evolving startup environment - Founder mentality. You have at least one or two clear examples where you personally created an operational capability that did not exist before, in an environment where no one handed you a playbook. - Effective people management skills. You are energized by nurturing the professional development of individuals on your team and have a natural ability to energize teams through rapidly pacing changes, and create structure to effectively drive accountability. - Strong external partnership skills. You have recruited, negotiated with, and managed relationships with external partners — whether those were employers, clinical sites, vendors, suppliers, or institutional partners. You understand how to structure agreements that work for both sides. - Operational design instinct. You exercise good judgment on when to build a scrappy MVP versus when to operationalize something. You naturally think in systems and workflows, not just tasks. When you see a problem, you design the repeatable process, not just the one-time fix. - Speed and judgment. You default to action and move fast, but you have the judgment to know when to slow down — particularly when compliance, accreditation, or partner relationships are at stake. - AI fluency. You extensively leverage AI tools to amplify your output at high quality. You instinctively reach for AI to move faster, think through problems, and produce work that would otherwise require a larger team. - Creating structure in an ambiguous environment. You can break down ambiguous, complex problems into workable components, prioritize ruthlessly, and communicate your reasoning clearly across teams. - Cross-functional influence. You have driven outcomes by coordinating across teams you did not manage. You know how to create urgency, build alignment, and get resources without positional authority. What does Success Look Like? First 90 days: - Having accountability for delivering on cohorts end-to-end. Making inputs on launch considerations, having context to equip your team to deliver on key outcomes, and have a structure for driving accountability. - Have identified 2-3 key risks and are beginning to work cross-functionally toward a systematic solution. You’ve gained some buy-in and can drive the solution design. - Have a firm understanding of all programs and client agreements, such that you can contribute a point of view on major risks to delivering nuanced outcomes. Within 6 months: - You and your team have delivered on key outcomes. Retention, Refund, Engagement, CSAT, NPS, Completion, Externship hand- offs for more than one program. - You have demonstrated strong ownership over experimentation and program iterations needed to deliver said outcomes. You’ve proactively identified and solved ambiguous and known risks to delivery - Your team is thriving. They have clear expectations, accountability, a sense of team, and are growing professionally. Within 12 months: - You’ve been pivotal in growing our portfolio of Allied Health and AI programs. Your instinct to deliver high-quality programming while operating with agility has paid off! - As courses have matured.  There are playbooks, processes and automations that enable scale have been created and adopted. Your team doesn’t rely on you, but your POV is trusted and sought after across many teams, functions and levels of the org. - You’ve done the work to get into the weeds to understand the personas, proposed and implemented material changes to our human guided services model and learner experience, partners, and team members at large. Salary range: $90k - $120k This remote flexible role can be based in any of these states: CA, FL, TX, MA, AZ, NY & IL ## About Springboard Roles ## Company Overview - **One-liner**: Springboard is an online learning platform that prepares students for high-demand careers in tech and allied health through mentor-led, job-aligned training programs. - **Entity Type**: Private (Series B) - **Headquarters**: San Francisco, California, USA (with offices in Bengaluru, India) - **Founded**: 2013 - **Founders**: Gautam Tambay (CEO) and Parul Gupta (Co-founder) ## Core Business - **Primary industry/industries**: Education Technology (EdTech), Workforce Development, Professional Training - **Target customers**: B2C (working professionals seeking career changes or upskilling), B2B (employers and healthcare systems seeking talent pipelines), and workforce organizations - **Mission statement**: "Transforming one million lives by 2030" by bridging critical skills gaps through accessible, high-quality education. ## Products & Services - **Mentor-Led Career Tracks**: Structured, online programs in high-growth fields including AI, data analytics, software engineering, and allied health (e.g., pharmacy technician, sterile processing technician). These combine a cutting-edge curriculum with 1-on-1 expert mentors, career coaches, and student advisors. - **B2B Workforce Development (Springboard for Business)**: Partnerships with employers, healthcare systems, and workforce organizations to build durable talent pipelines and deliver measurable business outcomes. - **Live Instructor-Led Programs**: Certified training for roles like Pharmacy Technician and Sterile Processing Technician, delivered by live instructors. - **Career Coaching & Mentorship**: A "one-size-fits-one" approach that pairs learners with dedicated mentors and career coaches for personalized support. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric**: Springboard reports an 85.6% average salary increase and a 12-month job placement rate for Career Track graduates (based on December 2023 data). - **Notable Investors/Partners**: The company is a Series B startup backed by notable investors in education and technology sectors (specific names not publicly listed on their main page, but described as "backed by some of the most innovative investors"). - **Growth Signals**: The company is actively expanding into new verticals like Allied Health and AI, building new programs from scratch. They also have a growing employer partner network and a General Manager dedicated to "Springboard for Business." ## Competitive Advantages - **Human-Centric Model**: The combination of expert mentors, career coaches, and student advisors creates a high-touch, personalized learning experience that differentiates them from purely automated or content-only platforms. - **Outcomes-Focused**: With a published job placement rate and salary increase data, Springboard is built around producing tangible career outcomes, not just delivering content. - **Dual B2C/B2B Model**: Serving both individual learners and enterprise clients provides diversified revenue streams and a strong feedback loop between talent supply (students) and demand (employers). - **Strong Mission & Culture**: A clear mission to "transform one million lives" and a stated value of "Users > Company > Team > Self" creates a purpose-driven environment that attracts mission-aligned talent. ## Strategic Focus - **Expansion into New Verticals**: Actively building programs in Allied Health and AI, representing a significant growth area beyond their core tech tracks. - **Operationalizing AI**: The company is embedding AI fluency as a default operating practice, using AI tools as a "force multiplier" across teams to improve speed and quality. - **Building for Scale**: They are focused on creating repeatable systems and infrastructure to support rapid growth and new program launches, transitioning from "scrappy MVP" to properly operationalized processes. - **Deepening Employer Partnerships**: Strengthening relationships with healthcare systems and other employers to create durable talent pipelines. ## Why Work Here - **Mission-Driven Culture**: The company's values (e.g., "We are always learning," "We are open, honest, and constructive") are deeply embedded in the culture. The mission to transform lives through education is central to the work. - **Remote-First Flexibility**: Many roles are remote within the US (including states like CA, FL, TX, MA, AZ, NY, and IL), with beautiful physical offices in San Francisco and Bengaluru for those who prefer in-office work. - **Inclusive & Diverse Environment**: The company boasts a female co-founder, 40% women in leadership, and a team that speaks 40+ languages representing 15+ nationalities. - **Generous Benefits**: Benefits include world-class medical, dental, vision, and wellness benefits; flexible work hours and vacation policy; professional development and learning budgets (including free access to any Springboard course); ergonomic desk setup and noise-canceling headphones; free catered lunches and healthy snacks (in office); and company-wide annual offsites. - **Growth & Ownership**: As a rapidly growing Series B startup, employees have incredible opportunities for ownership, influence, and professional advancement. The culture rewards "founder mentality" and the ability to create structure in ambiguity. - **Learning is in the DNA**: Every employee gets two professional development budgets to learn anything, from baking to origami, reinforcing that the company walks the talk on continuous learning. ## Sources 1. [springboard.com](https://www.springboard.com/about/) 2. [springboard.com](https://www.springboard.com/join-us/) 3. [springboard.com](https://www.springboard.com/) 4. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/springboard) 5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/springboard/jobs/6102309004) 6. 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