---
title: 'Access Reimbursement Manager Operations Lead at The Lockwood Group, LLC'
canonical: 'https://feeny.ai/job/access-reimbursement-manager-operations-lead-the-lockwood-group-llc-field-based-3pa2jet87rtt'
type: 'job'
last_seen: '2026-09-11'
---

# Access Reimbursement Manager Operations Lead at The Lockwood Group, LLC

- **Company:** The Lockwood Group, LLC
- **Location:** Field-Based, United States
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/lockwood/jobs/5231136007

## Job description

About Stratis Group: Stratis Group is an independent pharmaceutical consulting firm that specializes in commercialization throughout a brand’s lifecycle, our core passions include: market access, patient services, field reimbursement, and data-driven analytics.

Summary: We are looking for a highly skilled National Access & Reimbursement Commercial Operations Lead (Field-Based) to support launch readiness and ongoing commercialization execution by ensuring the ARM team is appropriately staffed, trained, deployed, equipped with approved resources and aligned to client-defined access objectives . This will be a contracted role, and the ideal candidate will be the connection between the Client and the Access & Reimbursement Manager (ARM) Team. This role will be cross-collaborative with internal stakeholders (Patient Services, Data, Analytics, Sales, Market Access) and other cross-functional stakeholders, as applicable, to drive successful deployment and oversight of the contracted Access & Reimbursement Manager Team. Therapeutic expertise in Cardiovascular is a plus.

You will be responsible for:

- Driving team development (managing a large team >10 ARMs) and fostering a high-performing culture while ensuring accountability for achieving access-related objectives.
- This individual will have deep expertise in managing the day-to-day Key Performance Indicators to ensure the team is tracking to aligned objectives with the Client. Own day-to-day performance monitoring of ARM KPIs, including activity, account engagement, access barrier trends, CRM utilization, educational pull-through, and other agreed-upon measures. Translate performance trends into actionable coaching, operational adjustments, and executive-ready business reviews.
- Ability to understand and articulate complex data sets and provide summaries and quarterly reports and presentations that will be delivered to Executive Leadership.
- Liaise with the Client’s Data and Analytics team & Market Access Lead to improve and refine ARM Key Performance Indicators, as needed.
- Lead and manage all operational aspects to include ARM roster management, CRM management, dashboard reporting (support) and other access performance measures.
- Coordinate initial ARM onboarding, sourcing and recruiting support, expense tracking/reporting, training logistics, and meeting coordination with the client and ARM Team. Coach, mentor, and empower ARMs to deliver exceptional educational support to healthcare providers and patients to help facilitate patient access. Provide strategic and operational oversight to ensure ARMs consistently deliver compliant education to provider offices on payer coverage, prior authorization requirements, benefit verification workflows, appeals/denials processes, affordability resources, specialty pharmacy coordination, and patient support program navigation.
- Acted as a trusted advisor and partner to the Client.

Desired Job Requirements:

- Bachelor’s degree required or equivalent work experience
- 5+ years of experience in one or more of the following areas: Managed Care, Field Reimbursement, Patient Services, and/or Sales (Specialty or Biologics), or Field Operations.
- At least 3+ years in access management roles and/or 3+ years of direct people management experience or relevant experience. Solution oriented mindset, strong business acumen, & strong analytic capabilities.
- Experience and understanding of Retail & Specialty Pharmacies.
- Ability to do field rides, to monitor Compliance related activities, team meetings, client meetings, training sessions, and national/regional business reviews; estimated travel requirement should be defined based on client expectations.
- Ensure all ARM activities are conducted in accordance with approved program parameters, client policies, legal/compliance guidance, privacy requirements, adverse event/product complaint reporting obligations, and all applicable federal and state requirements.
- Understanding of Third-Party data sets (Symphony Health, Copay, etc.).
- Ability to deliver presentations via technology platforms such as Zoom, Webex, and/or Teams.
- Advanced knowledge of medical insurance terminology and payer policies.
- Knowledge of Centers of Medicare & Medicaid Services (CMS) policies and processes with expertise in Medicare (Part D for Pharmacy Benefit products).
- Track and monitor budget, expenses, contracts, and operational deliverables to ensure timely reporting and appropriate financial stewardship. Ability to manage ambiguity & problem solve.
- Prepare and submit appropriate expense reports in a timely fashion.
- Valid Driver’s License.

## About The Lockwood Group, LLC

## Company Overview
- **One-liner**: The Lockwood Group is a global healthcare services platform that partners with pharmaceutical and biotechnology companies to translate complex science into compelling strategies that drive clinical and commercial success.
- **Entity Type**: Private (acquired by Ares Management in 2021)
- **Headquarters**: Stamford, Connecticut, United States (with presence in the United Kingdom, Canada, and Sweden)
- **Founded**: 2007
- **Founders**: Matthew Schecter

## Core Business
- Primary industry/industries: Healthcare Services, Medical Communications, Pharmaceutical Services, Medical Education
- Target customers: Pharmaceutical and biotechnology companies (B2B, Enterprise)
- Mission or purpose statement: A people-first, purpose-driven culture dedicated to delivering science-first, insight-driven solutions that help innovators accelerate readiness, engage stakeholders, and drive impact—seamlessly, strategically, and collaboratively.

## Products & Services
The Lockwood Group operates as a platform of specialized agencies:
- **[Lockwood™](https://thelockwoodgrp.com/lockwood-medical-communications/)**: Full-service medical communications agency delivering strategy, content, and experiences across the product lifecycle (Medical Affairs, Publications, Commercial).
- **[Random42®](https://thelockwoodgrp.com/random42-medical-animation/)**: Global leader in medical animation and immersive visual storytelling, combining science with art and technology for impactful scientific storytelling, including Extended Reality (XR).
- **[IDEOlogy Health™](https://thelockwoodgrp.com/ideology-health/)**: Omnichannel non-promotional medical education company specializing in data, analysis, and educational opportunities for healthcare professionals, with a focus on Oncology and Hematology.
- **[Research To Practice® (RTP)](https://thelockwoodgrp.com/research-to-practice/)**: Medical education company focused exclusively on oncology and hematology, providing unbiased educational perspectives for over 40 years.
- **[Total Health™](https://thelockwoodgrp.com/total-health/)**: Nation’s leading provider of free, in-person oncology medical education for cancer care professionals, including tailored content, courses, and conferences.
- **[Nexus Health®](https://thelockwoodgrp.com/nexus-health/)**: Market access entity providing integrated solutions in strategic consulting, value communications, and patient access and affordability.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (privately held)
- **Key Metric**: Annual Revenue of **USD $129.1 million** (per LinkedIn data)
- **Notable Investors/Partners**: **Ares Management** (acquired the company in September 2021)
- **Growth Signals**:
  - Recognized on the **Inc. 5000** list for five consecutive years (2017–2021), ranking as high as #1,952 (2020) and #3,565 (2021).
  - **Aggressive acquisition strategy**: Acquired **Random42** (2022), **IDEOlogy Health** (May 2025), **Total Health** (February 2026), and **Research To Practice** (November 2025).
  - Launched new market access entity **Nexus Health®** (March 2025).
  - Workforce of approximately **260 employees** with +0.8% monthly growth and **21 active job postings** (as of mid-2026).
  - LinkedIn following of **9,399** with +1.3% monthly growth.

## Competitive Advantages
- **Platform model**: A single, integrated platform of six specialized agencies covering the full spectrum of healthcare communications—from animation and medical education to market access—allowing clients to access a comprehensive suite of services seamlessly.
- **Deep scientific expertise**: In-house team of PhD-qualified scientists and film-quality animators; many employees hold advanced scientific degrees.
- **Oncology specialization**: Dominant position in oncology and hematology medical education through RTP, Total Health, and IDEOlogy Health, reaching ~30% of community oncologists in the United States.
- **Award-winning culture**: Recognized as a **Best Places to Work** winner (recurring), signaling strong employee satisfaction and retention.
- **Trusted partner**: Over 40 years of combined institutional history (via RTP) and long-standing relationships with top pharmaceutical and biotech companies.

## Strategic Focus
- **Organic growth + M&A**: Continuing to build the platform through strategic acquisitions of specialized agencies to expand capabilities and market reach.
- **Market access expansion**: The launch of Nexus Health® signals a strategic push into the high-value market access and reimbursement consulting space.
- **Digital transformation**: Investment in digital platforms (e.g., RTP’s new digital platform for oncology education), omnichannel engagement, and immersive technologies (XR, mixed reality) to modernize medical education.
- **Oncology leadership**: Deepening its leadership role in community oncology medical education, which is a critical and growing segment as cancer care moves to community settings.

## Why Work Here
- **People-first, purpose-driven culture**: Explicitly stated on their website and reinforced by their recurring "Best Places to Work" recognition.
- **Remote-first flexibility**: The majority of job postings (across Scientific Services, Market Access, Account Services, and more) are listed as **Remote, United States**, indicating a strong remote-work culture. Some roles are hybrid (Stamford, CT or Austin, TX).
- **Diverse career paths**: Opportunities across Scientific Services, Market Access, Operations, Finance, HR, IT, Project Management, and Account Services—suitable for scientists, writers, project managers, and business professionals.
- **Impactful work**: Employees contribute directly to improving patient outcomes by helping life sciences companies communicate complex science and bring new therapies to market.
- **Growth trajectory**: With aggressive M&A and revenue of ~$129M, the company is in a growth phase, offering potential for career advancement and exposure to multiple brands and therapeutic areas.
- **Notable perks**: The company emphasizes a collaborative, science-first environment with opportunities to work across a variety of therapeutic areas.

## Sources
1. [thelockwoodgrp.com](https://thelockwoodgrp.com/)
2. [Greenhouse Job Board](http://job-boards.greenhouse.io/lockwood)
3. [Inc. 5000 Profile](https://www.inc.com/profile/the-lockwood-group)
4. [LinkedIn Company Page](https://www.linkedin.com/company/the-lockwood-grp)
5. [Datanyze Company Profile](https://www.datanyze.com/companies/the-lockwood-group/345919662)

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