---
title: 'Account Delivery Manager at Ampeco Ltd'
canonical: 'https://feeny.ai/job/account-delivery-manager-ampeco-ltd-sofia-qbmtva935tey'
type: 'job'
last_seen: '2026-09-07'
---

# Account Delivery Manager at Ampeco Ltd

- **Company:** Ampeco Ltd
- **Location:** Sofia, Bulgaria
- **Work type:** hybrid
- **Posted:** 2026-05-15
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/ampeco-global/69d2ee6d-ef8b-44d7-bc08-d56251fc6205

## Job description

AMPECO is one of the most innovative companies in the area of electric vehicle charging infrastructure - an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) drive a transformation of the transport and mobility sectors, AMPECO is at the forefront of that grand revolution, and we’re just getting started. Our product - the AMPECO EV Charging Platform - is a business-critical SaaS platform used by companies to manage their EV charging infrastructure, processes and energy use. It’s already in use by companies all over the world, from North and South America to Europe, Asia and Australia.

Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded, capable people, eager to give, learn and grow with us.

## About the role

At AMPECO the Account Delivery Manager (ADM) is the central role in servicing our clients: one person who owns the customer end-to-end and orchestrates a constellation of specialists around them.

You’ll be the primary point of contact for your customers’ operational and technical teams, driving value across the full lifecycle - from greenfield onboarding, through day-to-day operations, to long-term satisfaction. You don’t need to be the deepest expert in every area, you need to know when, how and why to pull in our specialists, and you're comfortable working hands-on in the platform and resolving service requests directly when that's what moves the customer forward.

If you thrive on ownership, problem-solving and building relationships, this is a chance to shape how AMPECO delivers for its enterprise clients.

## What you’ll do

Own the customer relationship

- Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals;
- Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned;
- Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships.

Run service delivery and operations

- Own incident and escalation management end-to-end - from SLA tracking and governance of open items to direct, hands-on resolution of service requests where your involvement is the fastest path to a customer outcome;
- Manage the onboarding of new customers in collaboration with AMPECO’s experts;
- Run a clear cadence of operational reviews, status updates and account health checks so nothing drifts.

Orchestrate the specialists supporting you

- Know when, how and why to pull in Business or Technical specialists - and provide the needed context so they can address the request of the customer quickly;
- Translate customer needs into structured requirements, then work with product, engineering and solution teams to assess feasibility, scope and timelines;
- Keep internal stakeholders aligned and the customer informed throughout cross-functional delivery.

Advise and shape the product

- Act as a trusted advisor on day-to-day product use and adoption, and signal expansion opportunities as they emerge;
- Surface customer feedback, recurring patterns and product gaps to internal stakeholders so we keep improving the platform;
- Stay current on eMobility, EV charging trends and our evolving product capabilities.

## What we’re looking for

- 3+ years in a customer-facing role at a software company - Account Management, Technical Account Management, Customer Success, Service Delivery or similar. B2B SaaS or complex B2B products preferred;
- A track record of building strategic relationships with both operational and technical stakeholders;
- Solid technical fluency: you can reason about software architecture, integrations and SaaS platforms, and translate between business and technical conversations;
- Strong project management and coordination skills, with experience driving cross-functional delivery against deadlines;
- Comfort in orchestrating internal experts and aligning multiple parties around a common goal;
- A growth mindset - you pick up new skills as the role and product evolve;
- Fluent written and spoken English.

## What we offer

- A seat at a fast-growing company on the path to becoming a global industry leader;
- A team of highly experienced people who genuinely enjoy working together;
- Flexible working hours;
- A bonus day off for your birthday;
- 5 additional vacation days per year after your first year with us;
- Social events and team buildings worth showing up for;
- Medical insurance with generous coverage - for you and your family;
- Monthly shared-mobility allowance (Spark and GOeGO);
- EV week - a company electric car for your personal use every 1-2 months.

Our team at AMPECO is deeply committed to our mission and we're looking for like-minded individuals eager to give, learn and grow with us. If you're passionate about innovative technology and want to make a real impact in the e-mobility sector, we want to hear from you. Join AMPECO in building the future of EV charging!

Our interview process is entirely remote. Only shortlisted candidates will be contacted.

## About Ampeco Ltd

## Company Overview
- **One-liner**: AMPECO provides a white-label, hardware-agnostic EV charging management platform that enables businesses to launch and scale their own branded EV charging operations.
- **Entity Type**: Private (Series B, $39M total funding)
- **Headquarters**: Sofia, Bulgaria
- **Founded**: 2018
- **Founders**: Orlin Radev (CEO), Stefan Ivanov (CRO), Alexander Alexiev (CTO)

## Core Business
- Primary industry: EV charging management software / e-mobility
- Target customers: B2B – charge point operators, energy utilities, oil & gas companies, fleet operators, charging equipment manufacturers, installers
- Mission: “Develop the most flexible and comprehensive software platform on the market, which is required to operate a successful electric vehicle charging business”

## Products & Services
- **AMPECO EV Charging Platform**: Cloud-based SaaS backend that integrates with any OCPP-compliant charging station; includes a white-label web portal and mobile app for drivers. Covers public, private, fleet, and residential charging. Features include dynamic load management, smart meter integration, renewable energy source integration, and demand-response support.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding $39M (led by Revaia – Series B, Nov 2024; and BMW i Ventures – Series A, Jan 2023) / Annual Revenue $8M (LinkedIn estimate)
- **Notable Investors/Partners**: Revaia (lead Series B), BMW i Ventures (lead Series A)
- **Growth Signals**: 250K+ charge points on platform; operations in 70+ markets; headcount grew 15% YoY to ~190‑200+ team members (sources vary: about page says “200+ Team Members”, careers page says “190+ team members”, LinkedIn reports 164 in Sept 2025); Series B closed in Nov 2024; CO₂ emissions offset through platform reached 434K tonnes in 2025.

## Competitive Advantages
- White-label, hardware-agnostic approach gives customers full brand ownership and avoids platform lock-in.
- “AI-native engineering system” with AI agents handling planning, coding, testing, and deployment – leading to 4x development velocity, 50% fewer bugs, and daily releases.
- Comprehensive out-of-the-box features covering all EV charging business models (public, private, fleet, residential) in a single platform.

## Strategic Focus
- Sustainability: publish an annual sustainability report and track CO₂ offset metrics.
- Continuous product innovation driven by AI and customer feedback – product roadmap is shaped directly by customer input.
- International expansion across Europe and key markets (offices in Sofia, London, Paris, Arnhem, Dover; remote roles across markets).

## Why Work Here
- Hybrid work model (flexibility to work from home or offices).
- Premium health insurance for employees.
- Engineering culture: cutting-edge AI tools, daily releases, focus on architecture and strategic decisions rather than routine coding.
- Global team with offices across Europe and remote‑first roles.
- Collaborative environment with cross‑functional teams and customer‑centric development.

## Sources
1. [ampeco.com/about](https://www.ampeco.com/about/)
2. [ampeco.com/careers](https://www.ampeco.com/careers/)
3. [linkedin.com/company/ampeco](https://linkedin.com/company/ampeco)
4. [cbinsights.com/company/ampeco](https://www.cbinsights.com/company/ampeco)

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