---
title: 'Account Director at Accela'
canonical: 'https://feeny.ai/job/account-director-accela-united-states-1mtqsfv8a9t7'
type: 'job'
last_seen: '2026-10-29'
---

# Account Director at Accela

- **Company:** Accela
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-29
- **Apply:** https://job-boards.greenhouse.io/accela/jobs/8289751

## Job description

## ABOUT THE ROLE

The Account Director will demonstrate a strategic mindset and an ownership mentality, effectively guiding and directing others to enhance the growth and viability of the territory. This role will drive the overall Sales strategy, coordinating efforts across various teams, and ensuring the successful execution of all Sales initiatives within the assigned territory. The AD will be responsible for researching, developing and securing net new business while maintaining, upselling and cross selling opportunities within a designated territory for all product offerings, and working with a cross functional regional Sales team. The ideal candidate will work with customers and prospects to create solutions for their needs and advise and consult them through the Sales process.

This specific Account Director position will cover Pacific Northwest.

## SPECIFIC RESPONSIBILITIES

- Manage and grow key accounts, ensuring customer satisfaction and long-term partnerships.
- Identify and progress new business with top prospects.
- Develop and execute strategic account plans to achieve Sales targets.
- Own your pipeline to ensure long term, consistent performance in quarterly/annual quota achievement.
- Maintain and grow revenue from existing customers by selling and cross-selling our solutions into new departments.
- Identify and build relationships with key decision makers in existing and prospect organizations.
- Develop an understanding of business issues and opportunities in order to create a high value proposal focused on delivering their desired outcomes.
- Build a comprehensive territory plan that outlines strategy to secure new prospects.
- Work with a team of Account Executives (AEs), providing leadership, guidance and support.
- Collaborate with cross-functional teams to deliver exceptional customer and prospect experiences.
- Analyze market trends and customer and new business needs to identify opportunities.
- Maintain accurate and up-to-date forecast opportunities and records in the CRM system.
- Lead and contribute to RFP responses.
- Meet annual sales targets.

## REQUIRED QUALIFICATIONS

- Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
- 5+ years of sales experience with enterprise software
- Proven track record of meeting or exceeding Sales targets, and managing and growing key accounts.
- Prior experience in correctly qualifying new opportunities and accurately forecasting.
- Strategic thinker with the ability to analyze data and market trends.
- Ability to identify gaps and growth potential.
- Excellent leadership, communication, negotiation, and presentation skills.
- Strong cross functional collaboration skills.
- Proficiency with CRM software and Sales tools.
- Ability to travel in excess of 50%.

## ABOUT ACCELA

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

## COMPENSATION AND WELL-BEING

The annual base salary range for this full-time position is $120,000-145,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible to earn commissions.

Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation

#LI-Remote

## About Accela

## Company Overview
- **One-liner**: Accela provides a unified, end-to-end SaaS platform that automates permitting, licensing, inspections, and service requests for state and local governments.
- **Entity Type**: Private (Growth Stage)
- **Headquarters**: San Ramon, California, USA
- **Founded**: 1999
- **Founders**: Not publicly available (the company was founded prior to the current executive team)

## Core Business
- **Primary industry**: GovTech (Government Technology / Civic Technology)
- **Target customers**: B2G – specifically state and local government agencies (over 900 agencies served, including 50%+ of top U.S. cities and counties)
- **Mission or purpose**: To help governments innovate so they can improve the business and citizen experience, promoting community development and creating an environment where citizens and businesses thrive.

## Products & Services
- **Civic Platform (SaaS)**: A unified, end-to-end cloud platform that automates the complete service lifecycle for government agencies. Key modules include:
    - **Building Permitting**: Digital applications, plan review, inspections, and approvals.
    - **Planning & Zoning**: Streamlines land use applications from submission to decision.
    - **Business Licensing**: Provides a seamless digital path from application to renewal.
    - **Occupational Licensing**: Manages applications, renewals, and compliance for licensed professions.
    - **Fire Prevention**: Digital inspections and permitting for fire safety staff.
    - **Environmental Health**: Digital inspections, licensing, and complaint management for public health.
    - **Asset Management**: Full lifecycle management for infrastructure assets.
    - **Service Requests**: Route, track, and resolve citizen requests with cross-department visibility.
- **AI for Government**: AI features built specifically for government workflows, designed to be explainable, auditable, and accountable, grounded in 30 years of real government workflows.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Serves over 300 million citizens worldwide across 900+ government agencies. 50%+ of top U.S. cities and counties use Accela.
- **Notable Investors/Partners**: Not publicly listed on the company website or in recent search results. (Partnerships are likely with major cloud providers like AWS or Azure, but not explicitly confirmed in provided data.)
- **Growth Signals**: The company is actively hiring across multiple departments (Engineering, Sales, Customer Success, Operations) with a remote-first posture, indicating growth. The company has a 100% implementation success rate over five years and an in-house implementation team with an 8-year average tenure.

## Competitive Advantages
- **30 Years of GovTech Expertise**: The platform is purpose-built for government, not adapted from a generic solution. This gives Accela deep domain knowledge and embedded best practices.
- **End-to-End Unified Platform**: Unlike competitors with siloed solutions, Accela offers a single, integrated platform covering the full lifecycle of permits, licensing, and service requests.
- **High Implementation Success Rate**: A 100% implementation success rate over five years, backed by a tenured in-house implementation team, builds strong customer trust.
- **AI Built for Government**: Their AI is designed to be explainable, auditable, and accountable, addressing key concerns of public sector clients.

## Strategic Focus
- **AI Integration**: Embedding AI across the entire civic platform to improve efficiency and citizen experience.
- **Expanding Customer Base**: Continuing to win new agencies, especially small and medium governments, by offering enterprise-grade SaaS solutions.
- **Deepening Product Capabilities**: Enhancing existing modules (asset management, environmental health, etc.) and adding new ones to remain the single source of truth for government operations.

## Why Work Here
- **Mission-Driven Work**: Employees directly contribute to making government more efficient, transparent, and user-friendly for citizens and businesses.
- **Culture**: Emphasizes performance, productivity, and collaboration. The company is committed to diversity, equity, and inclusion, with a focus on psychological safety and belonging.
- **Remote/Hybrid Policy**: The vast majority of roles are listed as "Remote Based - US" or "Remote-Ireland". Some roles (e.g., Business Development Representative) are hybrid (Kansas City, MO). The company has physical offices in San Ramon, CA and Draper, UT, but most employees work remotely.
- **Compensation & Benefits**: Competitive salary, retirement plan support, medical/dental/vision/wellness/disability coverage, paid holidays, and a Responsible Time Off (RTO) policy. Additional perks include fitness challenges, virtual meditation/yoga, wellness days, and motivational speaker events.
- **Engineering Culture**: Engineers work on cutting-edge cloud technology, delivering scalable and reliable SaaS solutions for the public sector. The company is hiring for roles like Lead Software Engineer, Platform Infrastructure Principal Architect, and Site Reliability Engineer.

## Sources
1. [Accela.com](https://www.accela.com/)
2. [Accela Careers Page](https://www.accela.com/about/careers/)
3. [Greenhouse Job Board](http://job-boards.greenhouse.io/accela)
4. [Built In - Accela Profile](https://builtin.com/company/accela)
5. [Accela Leadership Team](https://www.accela.com/about/leadership/)

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