---
title: 'Account Director at AKQA'
canonical: 'https://feeny.ai/job/account-director-akqa-tokyo-eptmg73rpwwb'
type: 'job'
last_seen: '2026-11-09'
---

# Account Director at AKQA

- **Company:** AKQA
- **Location:** Tokyo, Japan
- **Posted:** 2026-11-09
- **Last confirmed live:** 2026-11-09
- **Apply:** https://www.akqa.com/jobs/8345330/?gh_jid=8345330

## Job description

At AKQA, the Client team handles every facet of our relationship with clients, ensuring an unwavering commitment to the best possible outcome for all. With profound empathy for client contexts, customers and aspirations, they're the ultimate brand advocates and experts in identifying exciting new opportunities for growth.

In this role, you will lead one or both of the following domains, depending on your expertise and interest:

- Customer Experience (CX) Consulting and Execution
- Branding & Communications

From strategy through execution, you will oversee client engagement to deliver excellent customer experiences and/or brand communications that drive client satisfaction and business growth.

As part of the AKQA team in Tokyo, you will work in a dynamic, globally-minded environment surrounded by some of the brightest minds in their fields. Together you will create world-class experiences for both Japanese and overseas markets. You’ll have the opportunity to learn and grow in a bilingual environment with access to ongoing personal and professional development. At AKQA, we are committed to both your career growth and your work/life balance.

## ROLE REQUIREMENTS

Sales Achievement Focus:

- Maintain a strong emphasis on achieving targeted revenue goals.
- Proactively identify upselling and cross-selling opportunities to drive business growth.
- Collaborate with the sales team to develop strategies and initiatives that maximise revenue potential.

Client Relationship Management:

- Develop and maintain strong relationships with key client stakeholders.
- Serve as the main point of contact for clients, addressing their needs and concerns.
- Collaborate with clients to identify their strategic objectives and align consulting services accordingly.

Presentation Skills:

- Deliver compelling and persuasive presentations to clients, showcasing strategies and recommendations effectively.
- Communicate complex concepts and ideas in a clear and concise manner.
- Tailor presentations to different audiences, adapting the content and style accordingly.

Project Management:

- Oversee end-to-end project execution, ensuring timely delivery and high-quality outcomes.
- Define project scope, objectives, and deliverables in collaboration with the client.
- Allocate and manage resources effectively to meet project requirements alongside our project managers.

Team Leadership:

- Provide guidance and direction to a cross-functional team of strategists and consultants and specialists.
- Foster a collaborative and innovative work environment.
- Mentor and develop team members, promoting their professional growth.

## QUALIFICATIONS & CHARACTERISTICS

- 10+ years of experience working with large Japanese enterprises or international clients, with expertise in one or both of the following areas:
- Customer Experience (principles, methodologies, best practices, digital technologies)
- Branding & Communications (brand strategy, marketing communications, related digital solutions)
- Excellent interpersonal and communication skills, with the ability to effectively engage and influence stakeholders at all levels.
- Demonstrated ability to lead and motivate teams to achieve project goals.
- Proficient in both Japanese and English languages; written and verbal.
- A positive, 'can do' attitude and a passion for doing work that is both ground-breaking and influential.

We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

## About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit [WPP.com](http://wpp.com/).

## About AKQA

## Company Overview
- **One-liner**: AKQA is a creative agency that combines imagination and technology to design and build transformative products, services, and experiences for the world’s most respected brands.
- **Entity Type**: Private subsidiary (owned by WPP plc)
- **Headquarters**: Not explicitly stated on company site; widely reported as London, UK (global presence across 19 countries and 30 locations)
- **Founded**: 1995
- **Founders**: Not publicly available on company site

## Core Business
- **Primary industry/industries**: Creative agency, digital agency, innovation consultancy, experience design
- **Target customers**: B2B, enterprise clients (global organisations and institutions)
- **Mission or purpose statement**: “Create a better future” – the company states its primary motivation is to imagine and create what matters next, using imagination, technology, craft and speed to make a positive difference in people’s lives.

## Products & Services
AKQA operates through several specialised companies and practices:
- **Experience Design**: Designing digital products, services, and interfaces that are intuitive, beautiful, and culturally resonant.
- **Brand, Industrial Design and Architecture**: Creating brand identities, physical products, and spatial experiences.
- **App Development (ArcTouch)**: Building mobile and connected applications for clients.
- **Brand Experience and Communications (Made)**: Developing brand storytelling, campaigns, and communications strategies.

In addition, AKQA offers consulting, engineering, and innovation services as part of its core agency offering.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private subsidiary of WPP plc, a public company with a market cap of ~£9B as of mid-2025)
- **Key Metric**: Total funding not applicable (subsidiary); revenue not publicly disclosed for AKQA standalone. WPP’s Global Integrated Agencies segment (which includes AKQA) reported £12.3B in revenue for 2024.
- **Notable Investors/Partners**: Parent company WPP plc; long-term clients include many of the world’s most prestigious organisations (specific names not listed on site).
- **Growth Signals**: 
  - 83 Agency of the Year awards
  - 616 Cannes Lions won in the last decade, including multiple Grand Prix awards (Innovation 2025, Glass 2024, Digital Craft 2023, Design 2021)
  - Ranked 9th Most Loved Workplace in the World by Newsweek
  - Named Campaign’s 2023 Digital Agency Global Network of the Year
  - Winner of Fast Company World Changing Ideas Awards (2021, 2022, 2024)
  - Led Gartner’s independent evaluation of Global Marketing Agencies for four consecutive years

## Competitive Advantages
- **Award-winning creative culture**: Consistently recognised at the highest levels of global creative competitions (Cannes Lions, D&AD, Webby Awards).
- **Global scale with local depth**: 30 studios across 19 countries, enabling seamless cross-border collaboration – over 70% of clients work with teams in multiple regions.
- **Long-term client relationships**: Trusted by many of the world’s most respected organisations, with a focus on enduring partnerships rather than project-based work.
- **Multidisciplinary expertise**: Combines strategy, design, engineering, and communications under one roof, allowing for integrated, end-to-end solutions.
- **Culture of innovation**: Emphasis on disciplined experimentation and “zero-to-one” breakthroughs rather than incremental change.

## Strategic Focus
- **Continuing to lead at the intersection of imagination and technology**, with a strong focus on AI, digital craft, and emerging technologies.
- **Becoming the employer of choice** in the creative and innovation industry, as stated on the company’s careers page.
- **Driving growth for society, clients, people, and values** – the company describes itself as “ambitious, growth-oriented” with a commitment to sustainability and equity.
- **Expanding its global footprint** and deepening capabilities through its specialised companies (ArcTouch, Made, etc.).

## Why Work Here
- **Culture highlights**: Recognised as a Great Place to Work and a Best Workplace for Innovators by Fast Company. Newsweek ranked AKQA the 9th Most Loved Workplace in the World.
- **Employee Resource Groups**: Active communities including WE (Women’s Empowerment), BOLD (LGBTQIA+), MIND (mental health), API (Asian & Pacific Islander), and a DEI Council.
- **Learning and development**: AKQA Insight platform offers talks and courses from internal and external experts; formal training programs and WPP Professional Development are available.
- **Mental health and physical wellbeing**: Resources include yoga, meditation, self-care resources, and a focus on disease prevention and resilience.
- **Remote/hybrid policy**: Not explicitly stated on site; the company has physical studios worldwide and emphasises in-person collaboration, though some flexibility may exist depending on role and location.
- **Purpose-driven work**: The company’s stated goal is to “create a better future,” and it backs this with sustainability initiatives and community engagement (e.g., Future Lions competition, Future Academy internship program).
- **Diverse and inclusive environment**: The company is committed to “fostering a varied and equitable work environment” and takes active steps toward equity and representation.

## Sources
1. [AKQA Careers Overview](https://www.akqa.com/careers/)
2. [Working at AKQA](https://www.akqa.com/careers/working-at-akqa/)
3. [AKQA Companies](https://www.akqa.com/companies/)
4. [AKQA Culture](https://www.akqa.com/culture/)

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