---
title: 'Account Director at AudioEye'
canonical: 'https://feeny.ai/job/account-director-audioeye-united-states-qxsq1aqs2wd1'
type: 'job'
last_seen: '2026-10-17'
---

# Account Director at AudioEye

- **Company:** AudioEye
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-17
- **Apply:** https://job-boards.greenhouse.io/audioeye/jobs/6223002004

## Job description

## About the Team

At AudioEye, we believe access to digital content is a fundamental right, not a privilege. Our mission is clear: eliminate every barrier to digital accessibility so that everyone, regardless of ability, can experience the web without limitations.

We are a team of passionate problem-solvers who are driven by purpose and impact. Every challenge we tackle moves us closer to a future where creating accessible experiences is the standard. If you’re looking for meaningful work where you can drive real change, influence how people with disabilities experience the internet, and be part of a mission that matters, AudioEye is the place for you.

## About the Role

The Account Director drives growth across AudioEye's mid-tier accounts, boosting Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) through upselling, pipeline-building, and collaboration with Customer Success Managers. This quota-carrying role owns quarterly revenue targets via upsells and cross-sells, while ensuring account health and retention.

This role will lead growth conversations and quarterly business reviews, manage an expansion pipeline, and close expansion deals, partnering with the Customer Success team to keep clients positioned for success and provide leadership with clear pipeline visibility.

How you’ll Contribute:

- Own expansion revenue targets (upsell and cross-sell) for an assigned set of existing tier 2 customer accounts, hitting or exceeding assigned GRR and NRR goals
- Manage the expansion pipeline across current and upcoming quarters, ensuring accurate forecasting and documentation in HubSpot/Domo as deals progress to closed won
- Meet weekly with CSMs to review account health, loss risks, and expansion opportunities, aligning on strategy and prioritization together
- Lead all expansion conversations with customers — discovery, value-sell, solutioning, competitive de-positioning, pricing, and closing — including delivery of recommendations in proposal meetings and QBRs
- Partner with the Customer Experience Leader on renewal opportunities with a growth component and broader growth strategy
- Work cross-functionally with Product, Sales, Service Delivery, and Customer Success to support execution of sold solutions
- Share insights and best practices with CSMs to strengthen their ability to spot and flag expansion potential
- Surface feedback and escalate blockers or trends impacting growth across the customer base
- Stay current on product updates, competitive positioning, and industry trends to effectively position solutions

Who you are:

- 3+ years of experience in a Mid-market/Enterprise account growth or expansion sales, role within a SaaS or B2B environment
- Proven track record of identifying, leading, and closing renewals, upsell and cross-sell opportunities with existing customers (Proven NRR & GRR history)
- Skilled at working cross-functionally and collaboratively in a team-based account model
- Strong communicator with the ability to lead strategic conversations and influence decision-makers
- Confident in managing a pipeline, forecasting accurately, and maintaining CRM hygiene
- Analytical and data-driven, with the ability to spot trends and surface actionable insights
- Comfortable navigating renewal conversations that include growth components
- Bonus: Experience in digital accessibility, compliance, or adjacent SaaS markets

Our Values:

- Relentlessly Prioritize the Customer
- Own Outcomes
- Be Straightforward
- Act Now & Iterate
- Grit
- Decide with Data
- Hire and Develop A Players
- Be Coachable
- Organize and Plan
- Expect and Embrace Change

Benefits and Perks:

- Work with a talented but humble team
- Competitive compensation and equity
- Weekly paid family meal
- 401K, medical, dental, and vision insurance
- Flexible PTO Policy
- 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
- To support remote work conditions, AudioEye provides each employee a one-time stipend of $300

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All AudioEye recruiting email communications will always come from the @greenhouse.io domain or audioeye.com. Any outreach claiming to be from AudioEye via other sources should be ignored.

Equal Opportunity Employer: We embrace equal employment opportunity. AudioEye is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. We welcome and encourage applications from candidates of all backgrounds, abilities, and seek to ensure that all candidates have the opportunity to showcase their skills and qualifications during the hiring process. Please email accommodations@audioeye.com if you require an accommodation.

Notice to Staffing Agencies: It is our policy that any and all contact with third party staffing vendors come through our Talent Acquisition department directly. We have established a preferred network of staffing partners that we engage with if and when we deem necessary. We ask that staffing agencies refrain from contacting our executives, hiring managers, or employees directly. Unsolicited resumes and inquiries will not be considered or responded to. Thank you for your understanding and cooperation.

## About AudioEye

## Company Overview
- **One-liner**: AudioEye is a digital accessibility platform that helps businesses of all sizes make their websites, mobile apps, and digital content compliant with accessibility standards through AI-driven automation and expert human services.
- **Entity Type**: Public (NASDAQ: AEYE)
- **Headquarters**: Tucson, Arizona, United States
- **Founded**: 2005
- **Founders**: Not publicly listed on the company website or SEC filings; the company was founded as a small R&D firm

## Core Business
- **Primary industry**: Digital Accessibility / Software Development
- **Target customers**: B2B — businesses of all sizes (SMB to Enterprise), including government agencies, e-commerce brands, and content publishers
- **Mission or purpose statement**: "To ensure the digital future we build is accessible" — making the internet accessible for the 1 in 6 people globally living with a disability [audioeye.com](https://www.audioeye.com/about-us/)

## Products & Services
- **AudioEye Platform (Core SaaS)**: An automated, AI-driven accessibility platform that scans websites and applications in real-time, detecting and fixing common accessibility errors. Includes 24/7 monitoring, automated fixes, and integration with content management systems. Compliant with WCAG 2.2, ADA, Section 508, AODA, ACA, and more. [audioeye.com](https://www.audioeye.com/)
- **Expert Human Services**: Certified accessibility experts provide manual testing, custom fixes, and periodic auditing to address issues automation alone cannot solve. Includes a team of 46 members from the disability community who test customer websites. [audioeye.com](https://www.audioeye.com/about-us/)
- **AudioEye Assurance (Legal Protection)**: A legal defense guarantee that helps customers defend against valid accessibility-related legal claims. The company reports that customers using its complete solution are 4x less likely to receive a valid legal claim compared to other solutions. [audioeye.com](https://www.audioeye.com/)
- **PDF Remediation Services**: Converts and remediates PDF documents to meet accessibility standards.
- **Mobile Application Testing**: Accessibility testing for mobile apps.
- **Developer Tools (SDK)**: An Accessibility Testing SDK for developers to integrate accessibility testing into their software development lifecycle. [audioeye.com](https://www.audioeye.com/)

## Market Standing
- **Valuation/Market Cap**: $270.0 million (as of latest LinkedIn data) [linkedin.com](https://www.linkedin.com/company/audioeye-inc)
- **Key Metric**: Annual Recurring Revenue (ARR) of approximately $40.0 million as of December 31, 2025 (up 9% year-over-year). Total revenue for FY 2025 was $40.3 million (up 15% year-over-year). [sec.gov](https://www.sec.gov/Archives/edgar/data/1362190/000110465926061290/aeye-20251231xars.pdf)
- **Customer Base**: ~131,000 customers as of December 31, 2025 (up from 127,000 in 2024). [sec.gov](https://www.sec.gov/Archives/edgar/data/1362190/000110465926061290/aeye-20251231xars.pdf)
- **Notable Customers**: Samsung, Landry’s, Calvin Klein, Federal Communications Commission (FCC) [sec.gov](https://www.sec.gov/Archives/edgar/data/1362190/000110465926061290/aeye-20251231xars.pdf)
- **Growth Signals**: 
  - 17.1% headcount growth year-over-year (+29 people, total 129 employees) [linkedin.com](https://www.linkedin.com/company/audioeye-inc)
  - Enterprise channel revenue grew 21% year-over-year in FY 2025 [sec.gov](https://www.sec.gov/Archives/edgar/data/1362190/000110465926061290/aeye-20251231xars.pdf)
  - Partner and Marketplace channel represents 58% of ARR; Enterprise channel 42% [sec.gov](https://www.sec.gov/Archives/edgar/data/1362190/000110465926061290/aeye-20251231xars.pdf)
  - Technology runs 2,000+ accessibility scans per second, delivering over 1 billion automated fixes daily [audioeye.com](https://www.audioeye.com/about-us/)
  - 2,600 invalid legal claims debunked by the company’s team of certified accessibility experts [audioeye.com](https://www.audioeye.com/)

## Competitive Advantages
- **Only publicly traded digital accessibility company on Nasdaq**, providing financial transparency and stability.
- **Combined AI automation + human expertise** — unlike competitors that rely on automation alone, AudioEye offers expert manual testing, custom fixes, and input from the disability community (46 members).
- **Legal protection guarantee** — the industry's only real guarantee for each page certified, with a track record of defending customers in court (e.g., Babylon Marine case). [audioeye.com](https://www.audioeye.com/)
- **Patented technology** that finds and fixes accessibility errors without requiring fundamental changes to website architecture.
- **Scale and breadth** — serves ~131,000 customers across all sizes, from SMBs to large enterprises and government agencies.
- **Comprehensive coverage** — addresses a wide range of disabilities including dyslexia, color blindness, epilepsy, and more.

## Strategic Focus
- **Product innovation**: Continuing to invest in R&D (16% of total revenue in 2025) to improve automation and detection capabilities. [sec.gov](https://www.sec.gov/Archives/edgar/data/1362190/000110465926061290/aeye-20251231xars.pdf)
- **Revenue growth**: Focus on recurring revenue growth across both Partner/Marketplace and Enterprise channels.
- **Enterprise expansion**: Growing the Enterprise channel (21% revenue growth in 2025) while maintaining strong partner relationships.
- **Legal risk mitigation**: Strengthening the AudioEye Assurance program to provide industry-leading legal protection for customers.
- **Global compliance**: Ensuring solutions meet WCAG 2.2, ADA, Section 508, AODA, ACA, and other international standards.

## Why Work Here
- **Mission-driven work**: Employees contribute directly to making the internet accessible for 1 in 6 people globally living with a disability — a clear, impactful purpose. [audioeye.com](https://www.audioeye.com/careers/)
- **Remote-first culture**: Fully remote options available for qualifying positions; offices in Lehi, UT and Tucson, AZ for in-person collaboration. [audioeye.com](https://www.audioeye.com/careers/)
- **Generous benefits**:
  - Unlimited paid time off + 10 paid company holidays
  - 6 medical plans, dental and vision coverage
  - FSA & HSA savings plans
  - Life & Disability Insurance
  - Employee Assistance Program
  - 401(k) program
  - Paid family leave (transition into parenthood)
  - Stock options for all employees
  - Weekly stipend for family meals
  - Professional development: IAAP certification (CPACC, WAS, CPWA) at company expense [audioeye.com](https://www.audioeye.com/careers/)
- **Community empowerment**: Paid time off to volunteer in local communities; opportunities for partnership with disability organizations.
- **Flexible scheduling**: Autonomy to find the work schedule that works best for each individual.
- **Representation focus**: Internal commitment to diversity and representation, reflecting the global audience the company serves. [audioeye.com](https://www.audioeye.com/careers/)
- **Growth trajectory**: Public company with 17.1% headcount growth, stable revenue growth, and increasing market presence.

## Sources
1. [AudioEye About Us](https://www.audioeye.com/about-us/)
2. [AudioEye Careers Page](https://www.audioeye.com/careers/)
3. [AudioEye Website (Product)](https://www.audioeye.com/)
4. [AudioEye LinkedIn Profile](https://www.linkedin.com/company/audioeye-inc)
5. [AudioEye 2025 10-K SEC Filing](https://www.sec.gov/Archives/edgar/data/1362190/000110465926061290/aeye-20251231xars.pdf)

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