---
title: 'Account Director at Inizio Engage XD'
canonical: 'https://feeny.ai/job/account-director-inizio-engage-xd-philadelphia-any75ese9k0j'
type: 'job'
last_seen: '2026-09-08'
---

# Account Director at Inizio Engage XD

- **Company:** Inizio Engage XD
- **Location:** Philadelphia, PA
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/xdinizioengage/jobs/8169002

## Job description

Are you a healthcare communications professional ready to lead strategic client relationships.

Join our Client Engagement Team (CET) at Inizio Engage XD, where we partner with global pharmaceutical clients.

Engage XD is an unusually shaped communications group that creates experiences that inspire lasting change. Our family of brands comprises: Emota, Forty1 and Nazarѐ.

This role has a bias towards the pharmaceutical industry, but we should note that all CET members ultimately work across the full scope of the XD offering.

You will lead large accounts at an XD level. This includes:

- Accountability for growth, both by increasing volume or diversifying services with existing buying points and building relationships with new buying points within your clients organization
- Build a strategic understanding of your client's business and where XD's capabilities can support
- Partner with subject matter experts in the service lines to shape opportunities and solutions to client problems
- Stewardship of MSAs, ensuring adoption of Service level agreements, ways of working and processes
- Onboarding new client contacts into the agency at an XD level

As an Account Director you will be responsible for a portfolio of business that may focus on specific areas of a large account, a group of smaller (<$1M) accounts or a combination of the two.

You will report into the Client Engagement Director

We support hybrid work, however we are looking for candidates in and around the Philadelphia area.

What You'll Do...

Account Leadership

- Be an ambassador for the agency within the client and wider Inizio organizations
- Ensure the wider agency team are set up for success on your account, either directly or by mentoring your direct reports to lead the way with great briefs and a clear point of view on the client need and perspective on value

Client & Internal Relationships

Clients

- Establish the agency as a trusted client partner with both direct clients and procurement partners. This will include leading Business Review Meetings, and partnering with subject matter experts to bring value additive thinking to your clients
- Identify changes in your account and client circumstance (positive opportunities or emerging risks) and work with relevant team members to deal with these. Its your role to work with your peers to ensure the agency is set up to succeed on your accounts now and into the future

Internally

- Foster collaborative, productive relationships across XD, including:
- Build an understanding of our several specialisms and consulting the right subject matter experts at the right time
- Ensure the nominated ambassadors for your account(s) and project teams are versed in your client context (business, brand, MSA, Service level agreements processes)
- Promote a culture around your accounts that drives the delivery of projects
- Navigate any internal friction to a deliver a positive outcome for the client and insights for the agency
- Manage direct reports subject to team structure on your accounts

Commercial Accountability

- Maintain an understanding of the component parts of your account's forecast and partnering with your CED and service line counterparts to ensure accuracy of the forecast at any given time
- Work with your CED and partners in other service lines to identify growth and forecast risk and plans to compensate for this. This would also include identifying additional opportunities and having clear plans to capitalise on these.
- Have a point of view on new opportunities/ pitches and whether or not the agency should pursue them, based on cost involved vs the scale of the opportunity
- Maintain HubSpot pipelines and XD forecasts following agency process

Agency Growth

- Partner with your Client Engagement Director to plan for growth with existing client stakeholders / buying points and identifying opportunities for growth with new client stakeholders / buying points (white space)
- Build an understanding of the wider Inizio footprint on your accounts and how this can support XD Growth (and vice versa)
- Identify marketing opportunities through case studies and client relationships to support growth across the agency
- Lead pitches on your account and when relevant opportunities come into the agency, outside your account following the agency pitch process and standards

## What You'll Bring

- 5+ years experience growing accounts. This should include expanding revenue associated with your current clients contacts but also identifying new opportunities beyond this.
- Experience leading accounts that cover a range of agency services, a bonus within Employee Engagement strategy.
- Given the accounts in the portfolio is on pharma clients, experience of the healthcare industry would be helpful but is not essential
- Agency experience is a bonus

Benefits...

- Great compensation package
- 23 days' personal leave plus public holidays and volunteering leave
- Private Medical Plan and Life Insurance
- 401(K) Plan
- Hybrid working

A bit about us...

Engage XD is an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning and training solutions, scientific engagement and capability building, all underpinned by applied behavioural science. We engage internal and external audiences through the creation and delivery of live and virtual experiences, film, digital, and immersive content.

Our family of brands is made up of: Emota, Forty1 and Nazarѐ.

We believe in our values: We empower everyone | We rise to the challenge | We work as one | We ask what if | We do the right thing and we will ask you how your personal values align to our values

## #LIML

This is a hybrid remote/in-office role. Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

## About Inizio Engage XD

## Company Overview
- **One-liner**: Inizio Engage XD is the Experience Design specialist area within Inizio Engage, creating integrated experiences that inspire lasting change in attitude, behavior, and performance for clients primarily in healthcare and life sciences.
- **Entity Type**: Private (division of Inizio Engage, which is part of the larger Inizio Group)
- **Headquarters**: London, United Kingdom (with offices in Manchester, UK; Ontario, Canada; and Philadelphia, Pennsylvania, USA)
- **Founded**: Year not publicly disclosed as a distinct entity; operates as a specialist unit within Inizio Engage
- **Founders**: Not publicly available (leadership includes Russ Lidstone as President, Tim Williams as COO, and Lauren Ince as Chief Growth Officer)

## Core Business
- **Primary industry/industries**: Healthcare engagement, Experience Design, Life Sciences, Pharmaceutical Marketing, Employee Experience, Learning & Capabilities
- **Target customers**: B2B — primarily global pharmaceutical and healthcare clients, with additional work across technology, finance, and consumer brands
- **Mission or purpose statement**: To create experiences that inspire a lasting change in attitude, behaviour, and performance — combining insight, expertise, and creativity to design and deliver world-class experiences that engage people, change mindsets, enrich cultures, enhance skills, and drive overall business performance [inizioengage.com](https://inizioengage.com/xd/)

## Products & Services
- **Meetings, Events & Exhibitions**: Strategic creation and delivery of live events, from conferences to fully immersive brand experiences [inizioengage.com](https://inizioengage.com/xd/)
- **Employee Experience**: Blends insight, technology, and creativity to deliver employee experiences that drive engagement and business performance [inizioengage.com](https://inizioengage.com/xd/)
- **Digital & Immersive**: Combines strategy, creativity, and technology to design interactive digital experiences that improve business performance [inizioengage.com](https://inizioengage.com/xd/)
- **Learning & Capabilities**: Expertise in learning, capability, and life sciences to transform the behavior of people, including blended learning journeys, slide decks, facilitated materials, and eLearning [inizioengage.com](https://inizioengage.com/xd/)
- **PX+CX (Patient Experience + Customer Experience)**: Creates connected, meaningful, and measurable engagements for both patients and HCPs (Healthcare Professionals) [inizioengage.com](https://inizioengage.com/xd/)
- **Film**: Production of films that elevate engagement by creating compelling and authentic stories [inizioengage.com](https://inizioengage.com/xd/)
- **Insight & Research**: Goes beyond data to uncover what truly drives people, delivering real insight and real impact [inizioengage.com](https://inizioengage.com/xd/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private entity within Inizio Group)
- **Key Metric**: Inizio Engage employs 6,000+ experts across 20+ countries globally; XD is one of its specialist areas [inizioengage.com](https://inizioengage.com/)
- **Notable Investors/Partners**: Part of Inizio Group — clients include global pharmaceutical and healthcare companies, as well as technology, finance, and consumer brands
- **Growth Signals**: Actively hiring across multiple roles (Senior Learning Experience Designer, Studio Operations Director, Senior Insights Manager, Project Manager, Learning Project Coordinator, Content Coordinator, Billings Administrator) indicating ongoing expansion [greenhouse.io](https://job-boards.greenhouse.io/xdinizioengage)

## Competitive Advantages
- **Deep healthcare heritage** combined with cross-industry expertise (technology, finance, consumer brands) [inizioengage.com](https://inizioengage.com/xd/)
- **Full-spectrum capability** from insight generation and medical affairs to experience design, patient solutions, sales, and HCP promotion — all under one roof [inizioengage.com](https://inizioengage.com/)
- **Scale and global reach** — part of Inizio Engage’s 6,000+ person network across 20+ countries, giving access to local market expertise and global resources [inizioengage.com](https://inizioengage.com/)
- **Symbiotic approach** to blending diverse talents and perspectives across expertise, creativity, and insight [inizioengage.com](https://inizioengage.com/xd/)
- **Specialist focus on life sciences** with over 950 medically qualified employees and 1,000 patient support specialists in the broader Inizio Engage network [inizioengage.com](https://inizioengage.com/)

## Strategic Focus
- **Experience-led transformation** — prioritizing the design of experiences that change mindsets and behavior across employee, patient, customer, and learner audiences
- **Integration of insight, creativity, and technology** — combining data-driven understanding with creative execution and digital innovation
- **Expansion across industries** — leveraging healthcare expertise to serve technology, finance, and consumer brands
- **Growth in learning and capabilities** — actively building out learning solutions for global pharmaceutical and healthcare clients, as evidenced by multiple learning-related job postings [greenhouse.io](https://job-boards.greenhouse.io/xdinizioengage)

## Why Work Here
- **Culture of openness, inclusion, and growth**: XD explicitly states they invest in people with opportunities to learn, develop, and build rewarding careers [inizioengage.com](https://inizioengage.com/xd/working-here/)
- **People-first environment**: Described as a "people business in the truest sense, built on empathy, collaboration and care" [inizioengage.com](https://inizioengage.com/xd/working-here/)
- **Collaborative office culture**: Offices are designed as "vibrant spaces for collaboration, creativity and community" where ideas spark and relationships grow [inizioengage.com](https://inizioengage.com/xd/working-here/)
- **Work that makes a difference**: Projects help clients connect with audiences, tell powerful stories, and create experiences that make a real impact in healthcare [inizioengage.com](https://inizioengage.com/xd/working-here/)
- **Flexible working**: While the business thrives on teamwork and shared time together, XD encourages open conversations about making work work in ways that support both individual wellbeing and team success [inizioengage.com](https://inizioengage.com/xd/working-here/)
- **Multiple locations**: Offices in London, Manchester, Philadelphia, and Ontario — offering geographic flexibility [greenhouse.io](https://job-boards.greenhouse.io/xdinizioengage)
- **Agency environment**: Fast-paced, multi-disciplinary setting with opportunities to work on high-impact projects for prestigious global clients

## Sources
1. [Inizio Engage XD Official Site](https://inizioengage.com/xd/)
2. [Inizio Engage Home](https://inizioengage.com/)
3. [Inizio Engage XD Careers Page (Greenhouse)](https://job-boards.greenhouse.io/xdinizioengage)
4. [Inizio Engage XD Working Here Page](https://inizioengage.com/xd/working-here/)

## Other roles at Inizio Engage XD

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- [Environments Designer](https://feeny.ai/job/environments-designer-inizio-engage-xd-manchester-256q6442nms0) — Manchester, United Kingdom
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