--- title: 'Account Director (Mandarin Speaker) at Jellyfish' canonical: 'https://feeny.ai/job/account-director-mandarin-speaker-jellyfish-singapore-bb3tgg6pkena' type: 'job' last_seen: '2026-09-11' --- # Account Director (Mandarin Speaker) at Jellyfish - **Company:** Jellyfish - **Location:** Singapore - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-12 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/jellyfishcareers/3a42f3e8-9e6a-4df1-b29f-804b45bd913f ## Job description At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description Reporting to the Regional Director - South East Asia As an Account Director at Jellyfish, you will be responsible for driving client success, ensuring profitability, and fostering a high-performance team culture. You will serve as a strategic advisor to clients, aligning Jellyfish’s solutions with their business objectives while proactively identifying opportunities for growth and innovation. Additionally, you will mentor and support Senior Account Managers (SAMs) and Account Managers (AMs) while also identifying opportunities and challenges with the Managing Director and Capability Leads, ensuring operational excellence and cross-functional collaboration. Your primary responsibility includes: - Ensure best-in-class delivery to clients: be obsessed with their business, demand excellence and ensure work is accurate, bespoke to client and impactful to clients - A comprehensive understanding of the service your client is using: robust media knowledge, a thorough understanding of the production/creative process etc. - Drive cross-team collaboration to deliver integrated, client-centric solutions - Lead all cross functional responses, define outline/outputs from capability teams and responsible to review prior to ensure high client satisfaction - Lead QBRs with the cross functional teams and support the execution of client growth plans - Implement foundational best practices such as conference reports, timeline management w/PM/IP, roles & responsibilities to deliver client responses, proper internal check-ins, etc - Optimise team resources to enhance client (and internal) team satisfaction and profitability: identify process improvements, flag issues to VP/Client Partner and Capability teams and work to resolve - Drive client growth by achieving set targets and identifying expansion opportunities - Stay ahead of industry trends and contribute to marketing and innovation efforts - Mentor and support SAMs and AMs to foster a high-performing team - Implement best-in-class Client Management practices and financial reporting such as client forecasts, invoicing, budget reconciliation - Strengthen client relationships through engagement in events, webinars, Thought Leadership and case studies - Provide strategic guidance and develop high-quality briefs aligned with client objectives - Anticipate client needs, proactively address problems: offer innovative solutions, and drive strong NPS scores and retention - Identify and implement operational improvements - Delegate effectively to build confidence and capabilities in SAMs and AMs - Foster a culture of excellence, collaboration, and continuous improvement - Support onboarding and development of new hires with structured training plans ## Skills - Bilingual Fluency: Mandarin and English. - Good Commercial knowledge: Ability to build teams and scopes fit for client purpose, and know how to optimise to improve profitability and outputs - New Business Experience: Experience in participating in new business. Have a POV on pitch narrative, support / partner with Growth team on end-end process - Effective Communication and Presentation: Consistently delivers clear, persuasive, and actionable recommendations to internal teams and clients - Technical Expertise, plus breadth of knowledge: Client Management Directors should be technically excellent in their ‘bent’ (e.g. media/production) with a comprehension of the breath of JF offerings to be able to identify potential growth opportunities - Strategic Use of Data and Tools: Regularly uses platforms like Google Analytics to analyse performance data, generate insights, and guide decision-making that optimizes client outcomes and maximizes ROI - Strategic Thinking: Ability to anticipate client needs, proactively identify opportunities, and drive results - Proactive Problem-Solving: Tackles challenges with a calm, solutions-oriented mindset, resolving conflicts and identifying opportunities to strengthen processes, improve outcomes, and enhance client relationships - Collaboration and Team Leadership: Actively contribute to a collaborative, high-performing work environment by leading cross-functional teams effectively, fostering open communication, and ensuring the timely delivery of complex projects. - Commitment to Excellence: Demonstrates exceptional attention to detail by producing high-quality work that consistently meets or exceeds expectations, setting a standard of excellence for the team, and ensuring positive client satisfaction scores - Business Acumen: Ability to align Jellyfish’s solutions with client business objectives and drive account growth - CRM & Data Management: Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity - Leadership & Mentorship: Proven ability to guide and support junior team members, fostering professional growth and development ## Qualifications - 8-12 years of experience in client management for brand/media clients. - Bilingual fluency in Mandarin and English is mandatory. - Experience of MediaTech is required. - Experience in AAA account management with a commercial focus - Experience building teams and scopes fit for client's purpose, and know how to optimize to improve profitability and outputs - Experience participating in new business. Have a POV on pitch narrative, support/partner with the Growth team on the end-end process - Experience with platforms like Google Analytics to analyse performance data, produce insights, and guide decision-making that optimises client outcomes and maximizes Return on investment - Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English. Additional Information Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs. 💰 Reward: You'll be eligible to join our discretionary annual bonus scheme. 💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com. ## About Jellyfish ## Company Overview - **One-liner**: Jellyfish is an integrated global digital marketing business that combines media, creative, and data with the power of Generative AI to help brands move faster and smarter. - **Entity Type**: Private (acquired by The Brandtech Group in 2023) - **Headquarters**: London, United Kingdom - **Founded**: 2005 - **Founders**: Not publicly available ## Core Business - Primary industry: Advertising Services / Digital Marketing - Target customers: B2B, primarily large enterprises and progressive global brands (ecommerce, CPG, entertainment, gaming) - Mission: To reinvent marketing for progressive brands, uniting media, creative, and data through cutting-edge technology and Generative AI. ## Products & Services - **AI Studios**: AI-powered production service that streamlines asset creation, delivering thousands of assets 55% faster using the proprietary AI platform, Pencil. - **Pencil**: An AI platform trained on $2.65B in ad spend and 235,000 AI-generated assets, used for creative preflight testing and optimization. - **Now Next Soon**: AI-powered simulation tool that runs every possible scenario from a media plan in minutes, allowing brands to adjust before committing budget. - **J+ Bidding**: A dynamic in-market ad budgeting system that adjusts in real-time, ensuring every media spend informs the next. - **Share of Model™**: A platform that tracks brand perception on Large Language Models (LLMs), helping optimize messaging and content. - **Social Agents™**: A tool that detects cultural signals in real-time, helping brands stay ahead of trends. - **Switchboard**: A platform that connects creative and media performance data to generate higher-performing campaigns. - **Language Services**: A global team that creates and adapts content for international audiences. ## Market Standing - **Valuation/Market Cap**: Not disclosed (privately held, acquired by The Brandtech Group in 2023) - **Key Metric**: Annual Revenue of GBP 93M (~$118M USD) as of latest data - **Total Funding**: $5.0M (Series A in 2006, led by Clyde Street Investments and Kegonsa Capital Partners) - **Notable Investors/Partners**: The Brandtech Group (parent company), Google (multi-region partnership across GMP, Cloud, and Training), Salesforce (Consulting Partner), Amazon (extensively certified team), Meta (global training, creative, paid social, and analytics) - **Growth Signals**: Employs 1,654 people across 50 countries; operates 35 offices in 17 countries; recent focus on Generative AI with proprietary tools; acquired multiple agencies including Latitude Digital Marketing (2019), Perelview (2019), Quill, and Reamp (2020). ## Competitive Advantages - **Proprietary AI Technology**: The Pencil AI platform is trained on $2.65B in ad spend and 235,000 AI-generated assets, giving it a unique data advantage. - **Deep Platform Partnerships**: Decade-long, multi-region Google partnership; Salesforce Consulting Partner; extensively certified Amazon team; global Meta partnership. - **Integrated Model**: Combines media, creative, data, and technology under one roof, offering end-to-end campaign management. - **Global Scale**: Presence in 50+ countries with 35 offices, allowing for localized execution with global consistency. - **Speed-to-Market**: AI-driven tools that deliver assets 55% faster and optimize media spend in real-time. ## Strategic Focus - **Generative AI Integration**: Embedding AI across all service lines (media, creative, data) to drive efficiency and performance. - **Platform Ecosystem**: Deepening partnerships with major digital platforms (Google, Meta, Amazon, Salesforce) to stay ahead of platform changes. - **Brand Safety in AI Era**: Developing tools like Share of Model™ to help brands understand and manage their perception on LLMs and AI platforms. - **Talent Development**: Investing in the Jellyfish Academy to nurture diverse new talent and upskill existing employees. ## Why Work Here - **Culture**: Described as "passionate about giving talent a platform to perform," with an emphasis on individual ownership of career progress. The company values are "Move. Faster. Smarter. Together." - **Work Model**: Hybrid work model with 35 offices globally. Some roles are fully remote, others require in-office presence. The company has 29 offices total according to Built In, with a "Hybrid" designation for most roles. - **Notable Perks**: Access to cutting-edge AI tools and technology; opportunity to work with some of the world's biggest brands; global mobility opportunities across 17 countries. - **Engineering Culture**: Focus on proprietary AI platform development (Pencil), data analytics, and marketing technology. Roles include Business Intelligence, Revenue Operations, and Customer Success for Gen AI Workflows. - **Employee Ratings**: 3.2/5.0 on LinkedIn (781 reviews), with Work-Life Balance at 3.6, Culture at 3.2, Compensation at 2.9, and Career Development at 2.8. - **Active Hiring**: 65 active job postings as of latest data, with monthly job posting growth of +32.7%. Recent openings include Account Director, Learning Designer, Motion Designer, Customer Success Manager (Gen AI Workflows), and Business Intelligence roles. ## Sources 1. [jellyfish.com](https://www.jellyfish.com/en-us/) 2. [jellyfish.com/careers](https://www.jellyfish.com/en-us/careers/) 3. [linkedin.com](https://www.linkedin.com/company/jellyfishglobal) 4. [builtin.com](https://builtin.com/company/jellyfish-jellyfishcom) 5. 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