---
title: 'Account Director at Opus Training Inc.'
canonical: 'https://feeny.ai/job/account-director-opus-training-inc-must-be-based-in-ny-nj-pa-fl-nc-in-tx-swtkzsx1e6fn'
type: 'job'
last_seen: '2026-09-10'
---

# Account Director at Opus Training Inc.

- **Company:** Opus Training Inc.
- **Location:** Must Be Based in NY NJ PA FL NC in TX, CA
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/opus-training/5906e648-564b-4007-a438-8db45654e6d2

## Job description

## About the Role

We are seeking a strategic Enterprise Account Director to own the post-sale relationship and outcomes for our largest accounts, from pilots through onboarding, adoption, renewal, and expansion. You will serve as the primary strategic partner for a portfolio of high-value enterprise customers, ensuring Opus delivers measurable outcomes at every stage. You'll own high-stakes pilots that convert into multi-location rollouts, partner with Product Specialists, sales and our product team to drive fast time-to-value, and build the executive relationships that drive confident renewals and expansion. This role is designed for someone who combines enterprise-grade relationship skills with the operational rigor to manage complex, multi-threaded accounts and the commercial instincts to grow accounts over time.

## What You'll Own

Enterprise Relationship & Outcomes

- Own the overall post-sale relationship and outcomes for assigned Enterprise accounts and pilots.
- Ensure successful onboarding and implementation in partnership with CS and Product Specialists.
- Serve as the executive sponsor on the Opus side: build and maintain senior stakeholder alignment, run recurring executive touch points, and drive consensus through change.
- Build strong relationships with executive sponsors, operational leaders, administrators, managers, and other key stakeholders.
- Multi-thread across accounts so relationships are resilient and momentum is not dependent on a single point of contact.

Pilot Execution & Implementation

- Own outcome-driven, time-bound pilots with clear goals, milestones, stakeholder alignment, and conversion criteria.
- Partner with Enterprise Sales Directors and Product Specialists on structured onboarding and rollout motions for complex, multi-unit enterprise customers.
- Guide customers through core workflows so Opus becomes part of how their teams operate, not just another tool they signed up for.
- Own the follow-through across Product, Support, Engineering, and Sales so we deliver on the big customer promises.

Success Planning, Health & Risk

- Define and track Enterprise success criteria, translating customer goals into measurable outcomes.
- Lead executive-ready, forward looking business reviews (e.g., SBRs) to discuss progress, share opportunities, align on health, outcomes, and roadmap, and set next-quarter priorities.
- Proactively manage risk and complex stakeholder dynamics across large, multi-threaded accounts; surface issues early and lead escalations to resolution.
- Monitor account health, usage data, stakeholder engagement, manager participation, and program outcomes to stay ahead of risk.
- Turn customer signals into a clear point of view, action plan, and communication strategy.

Renewal & Expansion

- Own renewal strategy and execution for Enterprise accounts: manage the timeline, mutual close plan, stakeholder mapping, and risk mitigation to ensure on-time renewals.
- Own expansion strategy and execution: identify, qualify, and drive growth opportunities (additional locations, products, seats/usage) from discovery through close.
- Partner with Sales as needed on pricing, terms, and strategic deal strategy; represent the post-sale plan and account strategy in commercial conversations.
- Own CRM (Attio) hygiene: maintain accurate renewal health, pipeline, close dates, and next steps; communicate changes early.

Broader Business Impact

- Share Enterprise learnings and best practices to improve CS process, playbooks, and customer experience.
- Help build the playbooks, templates, workflows, and customer-facing materials that make our enterprise motion repeatable.
- Surface customer insights and feedback that improve customer outcomes and inform Product, Engineering, Marketing, and Sales priorities.
- Collaborate with Enterprise Sales to align on pre-sales handoffs, account strategies, and customer context.
- Collaborate with Marketing to showcase the value of our solutions and support new business opportunities.
- Represent Opus onsite and/or at events to support broader company initiatives as needed.

## Who You Are

- Strategic and customer-first — you build trust quickly, understand complex customer goals, and know how to turn ambiguity into clear guidance.
- Executive-ready — you are comfortable leading conversations with senior stakeholders and communicating value in a way that is concise, credible, and outcome-oriented.
- Operationally rigorous — you can manage complex implementations, competing priorities, timelines, data, and details without losing sight of the bigger picture.
- Proactive and outcomes-driven — you anticipate risk, identify opportunities early, and take ownership through resolution.
- Collaborative — you work effectively across CS, Sales, Product, Support, Engineering, and Marketing to solve problems and improve the customer experience.
- AI-native — you're comfortable working in a fast-moving environment and use AI tools as a natural part of how you work.

What Success Looks Like

- Enterprise pilots consistently convert to full rollout.
- Customers reach faster time-to-value through structured onboarding and clear success planning, in partnership with CS leadership and Product Specialists.
- Enterprise accounts show strong adoption, engagement, and stakeholder alignment.
- Renewal risks are identified early and managed proactively; renewals close on time.
- Expansion opportunities are identified, qualified, and advanced from discovery through close.
- Opus has stronger playbooks, templates, and processes for managing enterprise customers at scale.

## Qualifications

- 5+ years in B2B SaaS Customer Success, Implementation, Strategic Account Management, Enterprise Account Management, or a similar customer-facing role.
- Experience owning relationships with complex, multi-stakeholder enterprise customers.
- Experience managing renewals, mitigating churn risk, and identifying expansion opportunities.
- Experience working with multi-unit restaurant, hospitality, retail, fitness, or other frontline-heavy organizations.
- Strong written communication and executive-level verbal communication skills.
- Highly organized, detail-oriented, collaborative, and comfortable managing multiple high-value accounts at once.
- Comfortable partnering with Sales on account strategy and solutioning for complex deals.
- High proficiency using AI tools to improve productivity and decision quality.
- Familiarity with CRM and customer engagement platforms such as Attio, Intercom, Notion, or similar tools is a plus.

## Why Join Opus Training

You'll have the opportunity to make a significant impact on a growing business that's transforming how the service industry develop their most valuable asset – their people. Your work will directly influence how effectively we communicate our value to the market and how successfully we grow our customer base. Location

- Remote, but must be based in the following states: NY, NJ, PA, FL, NC, IN, TX, CA)

## Perks

- 4 weeks paid time off
- 14 weeks paid parental
- Full Medical, Dental, and Vision
- FSA and Commuter benefits
- Yearly wellness stipend
- Mobile phone stipend

*Background Check Requirement: As part of our commitment to SOC 2 compliance, all final candidates will be required to successfully complete a background check prior to employment

## About Opus Training Inc.

## Company Overview
- **One-liner**: Opus Training provides a training operations platform built specifically for multi-unit brands with deskless frontline workforces, enabling consistent standards, real-time coaching, and measurable results.
- **Entity Type**: Private (Series B – announced 2026, amount undisclosed)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Rachael Nemeth (CEO, Co-founder) and Jeffrey Silver (Co-founder, CTO)

## Core Business
- **Primary industry**: E‑Learning / Training Operations for Frontline Workers
- **Target customers**: B2B – multi‑unit brands in restaurants, hospitality, fitness, retail, healthcare, and consumer services (e.g., Smashburger, Gordon Ramsay Group, Jose Andres Group, Shipley Do‑Nuts)
- **Mission**: “Turn training into traction” – help operators deliver consistent, engaging training that drives real business outcomes.

## Products & Services
- **Training Operations Platform**: A mobile‑first, multilingual app that combines course creation (10x faster with AI Assist), auto‑translation into 130+ languages, task management, guided check‑ins, real‑time execution validation, and digital audit trails. Integrates with HRIS systems.
- **Task Management** (launched July 2025): Connects training directly to daily tasks so that standards are reinforced and execution is tracked.
- **Sample Training & AI Search**: Allows frontline workers to find any content instantly and try sample courses without login.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Annual revenue estimated between $5M and $25M (LinkedIn data); total disclosed funding $11.35M (Seed + Series A) plus an undisclosed Series B round (announced 2026)
- **Notable Investors/Partners**: NextView Ventures (Seed lead), Stage 2 Capital (Series A lead), Gutter Capital (Seed)
- **Growth Signals**:
  - 34 employees (+38.2% YoY) with active hiring (5 open positions)
  - Named to **Inc. 2026 Best Workplaces** list
  - Named one of **Fast Company’s Most Innovative Companies in 2026**
  - Customer results: 200+ location rollout in 60 days, 50% reduction in manager turnover, 4x increase in sales conversion, 25% faster ramp time, 60% reduction in top guest feedback issue, 10% reduction in food waste
  - Operates in 5 countries (US, Norway, Ukraine, UK, Uzbekistan)

## Competitive Advantages
- **Purpose‑built for frontline**: Unlike traditional LMS platforms, Opus is designed for hourly, mobile, high‑turnover workforces and integrates training with daily work.
- **AI‑powered content creation**: AI Assist handles the majority of content creation while keeping everything on‑brand.
- **Multilingual by default**: Auto‑translates all content into 130+ languages, reducing reliance on bilingual managers.
- **Real‑time validation**: Managers can coach on the floor and verify execution with digital audit trails.
- **Task Management**: Bridges the gap between training and actual task execution, a unique differentiator in the space.

## Strategic Focus
- Continue scaling the platform across more multi‑unit brands and verticals (restaurants, fitness, healthcare, consumer services)
- Deepen AI capabilities to further accelerate content creation and personalization
- Support franchise growth by enabling consistent standards across locations
- Expand integrations with HRIS and other operational tools

## Why Work Here
- **Culture**: Emphasizes “full ownership of the problem and the solution” – team members are expected to take initiative and collaborate closely.
- **Work Model**: Hybrid – remote employees plus a NYC‑based hybrid team.
- **Recognition**: Named to Inc. 2026 Best Workplaces list (based on detailed employee survey and benefits audit).
- **Growth**: Rapidly growing company (38% headcount increase YoY) with recent Series B funding, offering opportunities for impact.
- **Engineering**: Technical roles (Senior Software Engineer) are part of a small, agile team; stack likely modern (not specified in search results).
- **Perks**: Not detailed publicly, but the Inc. award indicates strong benefits and professional development support.

## Sources
1. [Opus Website](https://www.opus.so/)
2. [LinkedIn – Opus Training](https://www.linkedin.com/company/opus-so)
3. [Opus Blog – Inc. Best Workplaces 2026](https://www.opus.so/blog/opus-training-inc-best-workplaces-2026)
4. [LeadIQ – Opus Training Overview](https://leadiq.com/c/opus-training/5a1dc8a72300005300ccf5da)
5. [Ashby – Customer Success Manager Job Posting](https://jobs.ashbyhq.com/opus-training/3fe0f17f-eb14-40e3-8123-3edae50e4882)

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