---
title: 'Account Director, Scale at MERGE'
canonical: 'https://feeny.ai/job/account-director-scale-merge-atlanta-p6ka99gc4wwb'
type: 'job'
last_seen: '2026-09-16'
---

# Account Director, Scale at MERGE

- **Company:** MERGE
- **Location:** Atlanta, GA
- **Posted:** 2026-08-10
- **Last confirmed live:** 2026-09-16
- **Apply:** https://job-boards.greenhouse.io/mergeworld/jobs/8119728

## Job description

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant.

This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As our Account Director, Scale, you will…

Serve as the primary orchestrator of MERGE's internal expertise and the main engine behind growing your assigned book of business, with a clear focus on expanding our Adobe technology services footprint. You’ll own senior, management-level client relationships, bringing proactive, compelling points of view that translate client goals into signed, revenue-generating work. Blending strategic account leadership with hands-on execution, agility, and humility, you bring the proven ability to mobilize cross-functional teams, spark growth, and build lasting, trust-based partnerships.

## What You’ll Do

- Drive Revenue Growth & Account Expansion: Own and hit growth targets within your book of business, focusing on expanding Adobe-related tech services engagements alongside broader multi-service opportunities.
- Coordinate Cross-Functional Teams: Bring Industry, Solutions, Partner, and Operations teams together seamlessly to build compelling, client-specific proposals.
- Facilitate Proposals & SOWs: Lead the drafting and refinement of SOWs and proposals alongside Subject Matter Experts (SMEs) and Project Management, ensuring scope, pricing, and value narratives hit the mark before delivery.
- Shape Account Strategy & Planning: Build and maintain annual account plans centered on upselling, cross-selling, and delivering clear business value with defined revenue milestones.
- Expand Creative & Brand Footprint: Uncover and cultivate opportunities to bring MERGE's creative and brand capabilities into existing accounts, positioning us for Agency of Record (AOR) status.
- Manage Senior Relationships: Serve as a trusted partner for clients, bringing forward proactive recommendations that position MERGE as a strategic growth partner rather than just a vendor.
- Align with Partners: Maintain a sharp understanding of the Adobe partner ecosystem, collaborating with Partner teams to spot co-sell and expansion opportunities.
- Keep Track of Pipeline & Forecasting: Track and report on account-level pipeline, bookings, and revenue progress against growth targets with accuracy and clarity.
- Adapt with Agility: Pivot seamlessly in a fast-paced environment, responding to changing client needs and market shifts without missing a beat.
- Lead with Humility: Approach every cross-functional team and client interaction as a true partner — listening intently, leaving ego at the door, and prioritizing joint success.

## Who You Are

- Experienced & Capable Leader: You bring 7+ years of experience in account management, client services, or business development within a digital agency, systems integrator, or professional services environment.
- Proven Revenue Growth Record: You have demonstrated success upselling and cross-selling multi-service engagements (including creative, brand, or tech services) within existing accounts.
- Strategic Proposal Lead: You carry a strong track record of leading SOW and proposal development, from scoping and pricing to articulating clear business value.
- Relationship Builder: You possess proven ability to build and nurture senior-level client relationships, including C-suite and VP-level stakeholders.
- Agile Collaborator: You excel at cross-functional teamwork, comfortably mobilizing SMEs, Solutions, Partner, and Operations teams through influence, adaptability, and open communication.
- Business-Savvy Communicator: You possess sharp business acumen and excellent written/verbal communication skills, making complex presentations and pitch moments feel effortless and engaging.
- Humble Team Player: You operate independently in fast-paced environments while maintaining a collaborative, humble attitude focused on shared team wins.

## Nice to Have

- Familiarity with the Adobe Experience Cloud ecosystem (e.g., AEM, Adobe Analytics, Adobe Target, Adobe Campaign) or equivalent platform/service line growth experience.
- Experience identifying or supporting AOR/creative expansion opportunities within existing client relationships.

## #LI-VM1

## #LI-HYBRID

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $88450 - $106,150 + incentive pay based on team performance, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. And here’s how we live our values at MERGE

- Ability. Mastering our craft
- Agility. Delivering with a growth mindset
- Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!

## About MERGE

## Company Overview
- **One-liner**: MERGE is a marketing and technology agency built for the intersection of health and wellness, using storytelling through technology to help brands connect more meaningfully with the people they serve.
- **Entity Type**: Private (no disclosed funding rounds; operates as an independent agency)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 2018
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Marketing and technology agency (full-service), with a deep specialization in healthcare (pharma, medtech, health insurance, health providers) and consumer brands.
- **Target Customers**: B2B – enterprise brands in life sciences, payer/provider organizations, and large consumer goods companies.
- **Mission or Purpose Statement**: "Uniting people and brands for healthier, happier lives" by turning complexity into clarity through data-driven storytelling, AI-powered personalization, and bold creativity.

## Products & Services
- **Humanity Suite**: An AI-powered operating model designed to bridge technology and human empathy, providing tools for dynamic engagement, personalization, and data integration across the customer journey. (Launched in 2026)
- **Core Agency Services**:
  - **Strategy**: Brand strategy, consumer insights, journey mapping.
  - **Creative**: Copywriting, design, storytelling.
  - **Public Relations**: Communications and reputation management.
  - **Experience**: UX/UI, digital experience design.
  - **Performance Marketing**: Paid search, paid social, precision activation, media planning.
  - **Media**: Integrated media planning and buying.
  - **Platforms**: Workfront implementation, DAM systems, data engineering (API integration, Workfront Fusion).
- **AIgency™**: A framework blending AI innovation with human creativity, specifically for health and life sciences.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of **$124M** (as of latest LinkedIn data) / Total Funding: Not disclosed (bootstrapped or organic growth)
- **Notable Clients & Partners**:
  - **Clients**: Abbott, Blue Cross Blue Shield, GE Healthcare, Supernus, American Express, T-Mobile, Coach, Meta, Kroger, Kraft Heinz.
  - **Platform Partners**: Workfront (Adobe), DAM systems.
- **Growth Signals**:
  - Headcount of 604 employees (+1.6% year-over year, +14 people) [LinkedIn]
  - Recognized as **Agency of the Year** by Modern Healthcare and Ad Age’s 2025 Healthcare Marketing Impact Awards.
  - Launched **Humanity Suite** in 2026 as a strategic AI-powered operating model.
  - Named a **Best Place to Work** by Built In (Atlanta and Colorado markets) in 2026, highlighting a culture that blends AI innovation with employee wellness.
  - Offices in 8 US cities (Atlanta, Boston, Chicago, Denver, Kansas City, Los Angeles, New York City, Raleigh) and presence in 11 countries.

## Competitive Advantages
- **Deep Healthcare Specialization**: Decades of experience in pharma, medtech, and health insurance – a complex, highly regulated sector where trust and compliance are critical.
- **AI-Human Integration**: The "AIgency™" model combines AI-powered efficiency with human empathy, explicitly tailored for health brands.
- **Full-Service Capabilities**: From strategy and creative to performance marketing and platform implementation (Workfront, DAM), creating a one-stop shop for large clients.
- **Long-Standing Client Relationships**: Work with marquee brands like Meta, American Express, and GE Healthcare, indicating high retention and trust.
- **Diverse, Inclusive Culture**: 41% of staff are caregivers; employees speak 25+ languages at home; strong LGBTQIA+ inclusivity, making it attractive for top talent.

## Strategic Focus
- **AI Transformation**: Investing heavily in its proprietary Humanity Suite and AIgency model to redefine agency services for the AI era.
- **Health-Centric Growth**: Doubling down on health and life sciences, as evidenced by its Agency of the Year recognition and dedicated health/life sciences account teams.
- **Operational Efficiency**: Delivering measurable ROI for clients (e.g., 35% time savings in marketing ops for a national grocery retailer, $4M annual savings with a DAM system for a CPG company).
- **Talent & Culture**: Growing remote and hybrid roles while maintaining offices in key US markets; emphasizing "whole person" wellness and innovation.

## Why Work Here
- **Culture**: Built on "ability, agility, and humility" – a strong emphasis on collaboration and personal growth. Recognized as a Best Place to Work by Built In (2026).
- **Remote/Hybrid Policy**: Multiple roles listed as remote (e.g., API Integration Specialist, VP roles in brand strategy); many positions are hybrid or office-based in major cities. The company operates across 8 US offices.
- **Notable Perks & Engineering Culture**: 41% of employees are caregivers, suggesting family-friendly policies. Strong focus on diversity (25+ languages spoken, LGBTQIA+ support). Opportunities to work on cutting-edge AI and data integration projects for top-tier brands.
- **Growth Potential**: 57 open job postings (as of search date) across marketing, account management, creative, data engineering, and performance – indicating active hiring and investment in new capabilities.

## Sources
1. [mergeworld.com](https://www.mergeworld.com/)
2. [mergeworld.com](https://www.mergeworld.com/about)
3. [linkedin.com](https://www.linkedin.com/company/mergeworld)
4. [greenhouse.io](https://job-boards.greenhouse.io/mergeworld)
5. [mergeworld.com](https://www.mergeworld.com/about/agency-updates/2026/merge-launches-humanity-suite-a-new-operating-model-for-the-ai-empowered-agency)
6. [mergeworld.com](https://www.mergeworld.com/about/agency-updates/2025/merge-wins-modern-healthcare-x-ad-age-healthcare-marketing-impact-award-agency-of-the-year)
7. [mergeworld.com](https://www.mergeworld.com/about/agency-updates/2026/the-aigency-is-a-best-place-to-work)
8. [mergeworld.com](https://www.mergeworld.com/work/kroger)
9. [mergeworld.com](https://www.mergeworld.com/work/kraft-heinz)

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