---
title: 'Account Director at Superside'
canonical: 'https://feeny.ai/job/account-director-superside-global-9w3g2cajspg5'
type: 'job'
last_seen: '2026-09-07'
---

# Account Director at Superside

- **Company:** Superside
- **Location:** Global
- **Employment:** contract
- **Work type:** remote
- **Posted:** 2026-02-25
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/superside/164e09f2-41db-469a-ac65-c9036247a3a3

## Job description

Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer lifecycle, from pre-sale scoping through delivery, renewal, and expansion, ensuring customers see Superside as a long-term creative partner.

This role sits at the intersection of customer strategy, commercial growth, and delivery. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention, expansion, and high-quality delivery across complex accounts.

## What you’ll do

- Own the end-to-end relationship for 5–10 enterprise customers, driving retention, expansion, and executive trust.
- Develop and execute account growth strategies, identifying upgrade and expansion opportunities.
- Lead renewals and commercial negotiations in partnership with leadership.
- Build strong relationships with senior stakeholders and procurement teams.
- Translate customer goals into scalable creative programs and solutions.
- Partner with Project Managers and Producers to ensure seamless delivery across workstreams.
- Act as the senior escalation point, resolving issues quickly and maintaining customer confidence.
- Monitor account health, burn rates, and pacing to ensure performance and profitability.
- Develop ROI-driven business cases that demonstrate the value of Superside’s model.
- Identify opportunities to leverage AI and automation to improve customer outcomes.
- Coach and develop PMs and Producers to raise the bar on delivery and customer management.
- Partner with Creative, Product, and Operations to align on resourcing and execution.

## What you'll need to succeed

- 5–10+ years of experience in account management or client services in creative, marketing, or digital environments.
- Proven track record of managing and growing enterprise or high-value global accounts.
- 3–5+ years in an account leadership role (e.g., Senior Account Manager, Group Account Manager, or equivalent).
- Strong commercial acumen with ownership of revenue, retention, and growth targets.
- Experience working with enterprise, SaaS, D2C, or B2B clients.
- Proven ability to manage senior stakeholders and navigate complex organizations.
- Experience leading and developing cross-functional teams.
- Strong operational mindset with the ability to scale delivery while maintaining quality.
- Ability to translate business objectives into actionable programs and outcomes.
- Excellent communication skills with a structured, solution-oriented approach.

## About Superside

## Company Overview
- **One-liner**: Superside is an AI-first creative partner for enterprise teams, combining global creative talent with AI-powered workflows to deliver scalable design and creative services on a subscription basis.
- **Entity Type**: Private (Series A; total funding $35.1M)
- **Headquarters**: Wilmington, Delaware, United States
- **Founded**: 2015
- **Founders**: Fredrik Thomassen (CEO & Co-Founder)

## Core Business
- **Primary industry/industries**: Design Services, Creative Services, AI-Enhanced Marketing
- **Target customers**: B2B, Enterprise (marketing and creative teams at brands like Amazon, Microsoft, Reddit, DoorDash, Intuit)
- **Mission or purpose statement**: To become the global leader in AI-powered creative services [careers.superside.com](https://careers.superside.com/)

## Products & Services
- **Superside Subscription**: A monthly subscription combining a fixed software fee with a flexible creative budget. Includes access to a dedicated team (Account Manager, Project Manager, Creative Lead, and specialists) and Superspace, the proprietary creative management platform.
- **Superspace**: AI-powered creative management platform with a "Brand Brain" that stores brand guidelines, enables brief submission, review, approval, and real-time tracking.
- **Creative Services**: Ad creative, social media creative, presentation design, illustration, visual storytelling, branding, ebook/report design, concept creation, print design, video, motion, and web design [superside.com](https://www.superside.com/about-us).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual Revenue of $28.3M (estimated) | Total Funding of $35.1M
- **Notable Investors/Partners**: Y Combinator (W16), Luxor Capital, Prosus Ventures, Freestyle Capital, Slack Fund, Sam Altman, High Alpha, Alliance Ventures [ycombinator.com](https://www.ycombinator.com/companies/superside)
- **Growth Signals**: 766 employees (+16% YoY); 400+ top global brands served; 200,000+ projects delivered; 90%+ of creatives AI-certified; headcount growth of 142 people in the last year; distributed across 64 countries [linkedin.com](https://linkedin.com/company/superside)

## Competitive Advantages
- **AI-first, human-led model**: Combines a vetted global talent pool with proprietary AI tools and workflows, offering speed and quality that traditional agencies or freelance marketplaces cannot match.
- **Subscription-based simplicity**: Predictable costs, flexible budget rollover (up to three months), and no hidden fees reduce complexity for enterprise clients.
- **Superspace platform**: Centralized creative management with Brand Brain ensures brand consistency and eliminates email/thread chaos.
- **AI certification**: Over 90% of creatives are AI-certified, ensuring consistent use of cutting-edge tools.

## Strategic Focus
- Continue scaling the global remote team and AI capabilities to become the leading AI-powered creative service.
- Deepen integrations with enterprise workflows and expand the range of creative services (e.g., video, motion, web design).
- Maintain a remote-first, sustainable operating model (paperless, carbon-neutral cloud partners, zero commute emissions).

## Why Work Here
- **Fully remote**: 100% remote-first with team members in 70+ countries; flexibility with accountability.
- **Culture**: Emphasis on ownership, speed, high standards, and impact-based advancement (not tenure). Recognized with 2024 Remote Excellence Awards for DEI and Trailblazer (large-scale remote workforce management).
- **AI-forward environment**: Employees are encouraged to experiment with evolving AI tools; continuous learning is expected.
- **Perks**: Competitive compensation (rated 3.9/5 on Glassdoor), career growth opportunities, and a supportive, autonomous culture. Employer rating 4.1/5 (554 reviews) [linkedin.com](https://linkedin.com/company/superside).

## Sources
1. [superside.com](https://www.superside.com/about-us)
2. [careers.superside.com](https://careers.superside.com/)
3. [linkedin.com](https://linkedin.com/company/superside)
4. [ycombinator.com](https://www.ycombinator.com/companies/superside)
5. [help.superside.com](https://help.superside.com/en/articles/9284868-what-is-superside)

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