---
title: 'Account Director at VML'
canonical: 'https://feeny.ai/job/account-director-vml-detroit-michigan-k0tkyfgwz09r'
type: 'job'
last_seen: '2026-09-11'
---

# Account Director at VML

- **Company:** VML
- **Location:** Detroit Michigan, United States
- **Compensation:** $75k–$180k
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-11
- **Apply:** https://www.vml.com/careers/job/8675689002?gh_jid=8675689002

## Job description

## Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit [www.vml.com](http://www.vml.com/)and follow along on  [LinkedIn](https://urldefense.proofpoint.com/v2/url?u=https-3A__urldefense.com_v3_-5F-5Fhttps-3A_www.linkedin.com_company_vml_-5F-5F-3B-21-21JboVxjCXSME-21OhlpCfbkl1UcWPwns1-2DGtvHOzFh0QwHV49fsPgGw-2DVCCU1bCg8aQFI9vN-2Dy-2DVwaQcITH2j2XKzGKBIFRLYf2AUWVYY1dFGK6-24&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=zouFnm4jZMgDFaYF1uVcRY3rbgHWPca_luUrBUkT6Yc&m=QzcCgXCAOjzj5hiU48_CKOdHRSJ4_YpuqfviT9yjlzH5VrkzySTZ-WaQXlYAnj4W&s=jJ7q5V70u9oUx7ONPm5jC3IK8y6vxDilX6BGTlqlWlA&e=) #WeAreVML.

## Role Summary

WPP Enterprise Solutions is seeking an Account Director to support the Ford Pro digital experience program, a dedicated workstream focused on the ongoing evolution, optimization, and strategic development of Ford Pro's web presence. This role sits within the broader Ford Pro Digital Experience & Support engagement and will work closely with the Ford Pro Business Lead, Program Director, and cross-functional creative, strategy, experience, and technical teams to ensure day-to-day delivery runs smoothly and Ford Pro's business objectives are met.

This is a hands-on account director role for someone who thrives in a fast-paced, matrixed environment and can manage multiple concurrent workstreams — including ongoing web support, site optimization, and strategic planning — while maintaining strong client relationships and internal team coordination. The ideal candidate is detail-oriented, proactive, and comfortable moving between tactical execution and client-facing communication.

Reporting Note: This role will report into the Executive Director of Digital within WPP Enterprise Solutions for work on Ford and will be accountable to the Ford Pro WPP Enterprise Solutions Business Lead for day-to-day account priorities, deliverables, and client relationship management.

The Account Director will play a critical role in ensuring scope, timelines, budgets, and deliverables stay on track across all active Ford Pro workstreams.

What you’ll do:

Account & Project Coordination

- Support day-to-day management of the Ford Pro digital experience account, ensuring deliverables are tracked, timelines are met, and internal teams have what they need to execute.
- Coordinate across creative, strategy, UX/UI, technical, and analytics teams to keep workstreams moving and aligned to scope.
- Maintain clear visibility into active projects, priorities, and deadlines across the full scope of Ford Pro work.
- Help manage intake of new requests, ensuring they are appropriately scoped, prioritized, and routed to the right team members.
- Support the preparation of status reports, timelines, meeting agendas, and recaps for internal and client-facing meetings.
- Track deliverables against the agreed Scope & Workstreams, flagging risks, delays, or scope creep early.

Client Communication & Relationship Support

- Serve as a day-to-day point of contact for Ford Pro stakeholders on tactical questions, status updates, and deliverable coordination.
- Support the Ford Pro Business Lead and Program Director in preparing for client meetings, workshops, and strategic reviews.
- Build strong working relationships with Ford Pro marketing, digital, and web stakeholders to ensure smooth collaboration and responsiveness.
- Help ensure client questions, feedback, and requests are addressed promptly and routed to the appropriate internal owner.

Workstream Support: Ford Pro Web Support

- Support delivery across the core web support workstreams, including strategic and technical consulting, digital marketing support, UX/UI design, creative direction, and content production.
- Coordinate with Program Director, Experience Strategist, CRM Strategy Director, UX Strategy Director, and Creative Directors to ensure work is progressing against plan.
- Help manage site experience deliverables, campaign landing pages, content updates, and optimization initiatives.
- Track budgets and staffing allocations against the general Ford Pro web scope.

Workstream Support: Strategic Planning & Roadmap

- Support the Ford Pro Business Lead and Strategy Director in coordinating deliverables tied to Ford Pro's future-state strategic vision, roadmap development, and analytics/insights workstreams.
- Help organize and track outputs from discovery, strategic planning, and roadmap-related workstreams.
- Coordinate logistics for strategic sessions, workshops, and stakeholder interviews as needed.
- Support documentation, synthesis, and follow-up on strategic recommendations and decisions.

Financial & Operational Support

- Assist in tracking program budgets, staffing plans, and monthly resourcing against the SOW.
- Support accurate and timely reporting on scope, spend, and utilization across workstreams.
- Flag any scope changes or out-of-scope requests to the Ford Pro Business Lead/Program Director for review and commercial discussion.
- Support invoicing, resourcing documentation, and administrative account operations as needed.

Cross-Team Coordination

- Act as a connective point between creative, strategy, technical, and analytics teams to ensure consistent communication and shared understanding of priorities.
- Help ensure staffing plan roles (Program Director, Experience Strategist, Creative Directors, UX/CRM Strategy, Copywriter, Web Developers, etc.) are aligned and working efficiently together.
- Support onboarding of new team members or partners joining the account.
- Escalate resourcing, scope, or timeline risks to leadership promptly.

What you’ll need:

- 8-10+ years of account management, project management, or client services experience, ideally within a digital agency, marketing, or web development environment.
- Experience supporting web/digital experience programs, including site builds, optimization, UX/UI, and content workstreams.
- Strong organizational skills with the ability to manage multiple concurrent workstreams and shifting priorities.
- Excellent written and verbal communication skills; comfortable presenting status updates and coordinating across teams.
- Experience working with cross-functional teams (creative, strategy, UX, development, analytics).
- Familiarity with agency financial processes, including budget tracking, staffing plans, and scope management.
- Automotive or Ford experience is a plus but not required.
- Comfortable working in a fast-paced, matrixed client environment with multiple concurrent deliverables.

Competencies

- Highly organized and detail-oriented, with strong follow-through.
- Proactive communicator who can manage up, across, and with the client.
- Comfortable balancing tactical execution with visibility into broader strategic context.
- Collaborative team player who can work across disciplines and personalities.
- Calm under pressure with strong prioritization instincts.
- Client-first mindset with a service orientation and attention to detail.
- Adaptable and resourceful in ambiguous or fast-changing situations.

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click [WPP Benefits](https://mybenefits.wpp.com/public/welcome)for more details.

_ $75,000—$180,000 USD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our [Recruitment Privacy Policy](https://www.vml.com/recruitment-privacy-policy). California residents should read our [California Recruitment Privacy Notice](https://www.vml.com/california-recruitment-privacy-notice). This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

## About VML

## Company Overview
- **One-liner**: VML is a global creative company that helps brands drive growth by seamlessly connecting Brand Experience, Customer Experience, and Commerce through a human-first, tech-enabled approach.
- **Entity Type**: Public (subsidiary of WPP, LSE: WPP)
- **Headquarters**: New York, United States
- **Founded**: 2024 (formed from the merger of VMLY&R and Wunderman Thompson, with legacy agencies dating back to 1864)
- **Founders**: Not applicable – the company was formed by merging two WPP agencies; Global CEO is Jon Cook

## Core Business
- **Primary industry/industries**: Advertising services, marketing, digital transformation, brand consulting
- **Target customers**: B2B – large enterprise brands across sectors (consumer goods, healthcare, technology, retail, etc.)
- **Mission or purpose statement**: “Create connected brands that become a part of people’s lives and drive growth for client partners” – guided by a “Human First” creative philosophy.

## Products & Services
- **Brand Experience (BX)**: Compelling brand worlds and creative platforms that build emotional connections from the first touchpoint.
- **Customer Experience (CX)**: Intelligent digital platforms, loyalty programs, and data-driven customer journeys that deepen relationships.
- **Commerce**: Seamless, innovative commerce solutions that convert interest into action.
- **Technology Transformation**: Digital infrastructure, platform engineering, and AI-powered marketing via WPP Open.
- **Health**: Specialized healthcare marketing and communications (VML Health).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed for VML (parent WPP’s market cap is ~£8B as of mid-2025). 
- **Key Metric**: 26,000+ employees across 150+ offices globally (vml.com); some sources report 34,000+ on LinkedIn.
- **Notable Investors/Partners**: Parent company WPP; key clients include blue-chip global brands (not publicly listed).
- **Growth Signals**: 
  - Formed in 2024 from two major WPP agencies, consolidating over 300 years of combined expertise.
  - 373 active job postings (LinkedIn, as of mid-2026) with +80.2% quarterly growth in postings.
  - Named No. 3 on an unspecified industry ranking (vml.com/expertise).
  - VML Foundation has contributed over $3.2 million to charitable causes.

## Competitive Advantages
- **Human First approach**: A creative philosophy that prioritizes deep understanding of human needs, making campaigns more resonant and effective.
- **Connected capabilities**: Unlike pure creative or tech firms, VML integrates BX, CX, and Commerce into a single, unified offering.
- **Scale and heritage**: 26,000 people in 50+ markets, with legacy from J. Walter Thompson, Y&R, Wunderman, and VML.
- **WPP Open**: Access to WPP’s AI-powered marketing operating system for intelligent, measurable, and scalable solutions.
- **Inclusion Experience**: A dedicated consultancy helping clients design inclusive experiences for people with disabilities.

## Strategic Focus
- Deepening the integration of creativity and technology to deliver “connected brands.”
- Expanding AI-driven marketing and personalization through WPP Open.
- Growing the Health practice and Commerce capabilities.
- Investing in talent development and culture (e.g., Emerge Internship Program, Catalyst Academy, All Win Program).
- Continuing to build a diverse, inclusive workforce and culture of belonging.

## Why Work Here
- **Culture**: Emphasizes “Human First” internally – belonging, continuous learning, and authentic personal branding. The Culture & Belonging team actively fosters understanding and empathy.
- **Career Development**: Bespoke platforms for career mapping, feedback coaching, and skills building. Programs like Catalyst Academy (12-month global program) and Emerge US Internship (10-week) provide structured growth.
- **Work Environment**: Hybrid and office-based roles; 150+ offices worldwide offer global mobility. The Detroit Experience Studio and All Win Program show community engagement.
- **Perks & Benefits**: VML Foundation (employee-led giving), wellness resources, and a focus on mental and physical health.
- **Engineering Culture**: For tech roles, exposure to large-scale digital transformation projects, WPP Open AI platform, and modern data/tech stacks.

## Sources
1. [vml.com/careers](https://www.vml.com/careers) – Careers page with culture, programs, and values.
2. [vml.com/about-us](https://www.vml.com/about-us) – About page with company overview, leadership, and history.
3. [vml.com/expertise](https://www.vml.com/expertise) – Description of core services and capabilities.
4. [linkedin.com/company/vml](https://www.linkedin.com/company/vml) – LinkedIn company page with employee count, job postings, and recent departures.

## Other roles at VML

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