---
title: 'Account Executive at Harmony'
canonical: 'https://feeny.ai/job/account-executive-harmony-united-states-c2c5kt5rec7b'
type: 'job'
last_seen: '2026-09-07'
---

# Account Executive at Harmony

- **Company:** Harmony
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-01
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/harmony/123f0a83-7cce-48d0-822d-cfb0f2a72533

## Job description

## About Harmony

Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.

With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.

## What you’ll do

- Own the full sales cycle end to end - from prospecting and discovery through demo, negotiation, and close - carrying a quota
- Run multi-threaded sales cycles with IT, HR, and Operations stakeholders, from individual practitioners up to VP and C-suite buyers
- Develop deep understanding of prospects’ ITSM workflows and pain points, and translate our AI automation capabilities into clear, quantified business value
- Build and manage your own pipeline through outbound prospecting, inbound follow-up, and partnerships - you won’t wait for leads to come to you
- Maintain accurate pipeline hygiene and forecasting in the CRM, and report on activity, conversion, and revenue against targets
- Act as the voice of the customer internally, share market and competitive feedback that directly influences product roadmap and positioning
- Help define and refine the sales playbook, messaging, and processes as one of the founding members of the go-to-market team

Required qualifications

- 5+ years of quota-carrying, closing experience in B2B SaaS sales, with a consistent track record of meeting or exceeding targets
- Experience owning full-cycle sales - prospecting through close - for technical or platform products sold to business and technical buyers
- Proven ability to run multi-stakeholder sales cycles and to communicate credibly with both practitioners and executives
- Strong discovery, presentation, negotiation, and storytelling skills, with the ability to translate technical capabilities into business outcomes
- High-agency, self-directed operator who thrives in an unstructured, fast-changing early-stage environment and is comfortable building process rather than inheriting it
- Disciplined with CRM and sales tooling (e.g., Salesforce) and rigorous about pipeline management and forecasting
- Based in the United States and able to work remotely (preference for east coast), with willingness to travel occasionally to NY HQ, as well as for customer meetings/events

## Preferred qualifications

- Experience selling ITSM, IT operations, observability, security, or workflow/process automation software
- Working knowledge of AI and automation categories - specific familiarity with AI agents, LLM-based automation, or how AI is applied to IT workflows is a strong plus
- Prior experience as an early or founding sales hire at a seed to Series B startup, helping establish the go-to-market motion
- History of top performance - President’s Club, top-decile ranking, or rapid promotion
- Familiarity selling into IT, DevOps, or IT support organizations and navigating their buying and evaluation processes
- Experience with modern sales engagement and prospecting tools (e.g., Gong, Nooks)

## What We Offer

- Competitive salary and equity
- Comprehensive medical, dental, and vision coverage
- 401(k), with company matching
- Top-tier in-office gear or stipend for home office (for remote employees), and
- Many more.

Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.

## About Harmony

## Company Overview
- **One-liner**: AI-first enterprise service management platform that runs itself, automating IT, HR, and other service operations with intelligent agents.
- **Entity Type**: Private (funding stage not publicly disclosed)
- **Headquarters**: New York, New York, United States
- **Founded**: 2025
- **Founders**: Nitzan Shapira (Co-Founder & CEO), Ran Ribenzaft (Co-Founder & CTO)

## Core Business
- **Primary industry**: Enterprise Service Management (ITSM), IT Operations, AI Agents
- **Target customers**: Enterprise IT teams, HR departments, and internal service desks (B2B)
- **Mission / purpose statement**: “Enterprise Service Management that Runs Itself”

## Products & Services
- **Harmony Platform (AI Help Desk)**: An intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents. Includes automated ticketing, knowledge base generation, asset management, software renewal management, and workflow automation. Integrates with Slack, Microsoft Teams, and existing ITSM tools.
- **Harmony AI Agents**: Pre-built and customizable agents that autonomously resolve service requests (e.g., IT, HR), manage assets, detect shadow IT, and handle onboarding/offboarding.
- **Harmony Asset Management**: Track hardware, software licenses, and contract renewals with automated lifecycle management.
- **Harmony Knowledge Base**: Automatically generated from resolved tickets, continuously filling knowledge gaps.
- **AWS Marketplace Listing**: Available as a seller on AWS Marketplace for easy procurement.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Headcount of 35 employees (as of mid-2026) with +9.3% monthly growth; 4,633 LinkedIn followers growing +13.8% monthly
- **Notable Investors / Partners**: Presence on AWS Marketplace; reseller partnership with YHM (UK); teams include alumni from YL Ventures, Vine Ventures (notable VC connections, but explicit investment not confirmed)
- **Growth Signals**: UK debut at the Service Desk and IT Support Show (SITS) in May 2026; launched Renewal Management feature; rapidly hiring across product, engineering, AI, and legal roles; company uses its own platform (“Harmony runs on Harmony”)

## Competitive Advantages
- **Agentic AI‑first approach**: Goes beyond traditional ITSM by proactively resolving issues before users report them.
- **Autonomous operations**: Automates knowledge creation, ticket routing, asset lifecycle, and approvals — reducing manual work.
- **Hybrid integration**: Works alongside existing ITSM tools (ServiceNow, Jira, etc.) or as a full system of record, lowering switching barriers.
- **Out‑of‑the‑box workflows**: Pre‑built for common IT tasks (onboarding/offboarding, password resets, shadow IT detection) that can be customized.

## Strategic Focus
- Expand from IT to other enterprise service domains (HR, facilities, finance)
- Scale global presence through channel partners (e.g., YHM in the UK) and cloud marketplaces (AWS)
- Deepen AI agent capabilities and proactive detection
- Continue building out the product team (recently hired a VP Product, Head of AI, and Data Scientist)

## Why Work Here
- **Culture**: Fast‑growing, AI‑first startup with a strong technical team (many from Cisco, Microsoft, Epsagon, Yotpo). Emphasis on autonomy and “building the future of service management.”
- **Remote / Hybrid / Office**: Headquarters in New York (NYC) with significant engineering presence in Tel Aviv, Israel. Likely hybrid/remote‑friendly (roles listed on Ashby include remote positions).
- **Notable aspects**: Opportunity to shape a product still in its early stage; high ownership and impact; collaborative cross‑functional environment (engineering, product, AI, sales).

## Sources
1. [harmony.io](https://harmony.io/)
2. [LinkedIn Company Profile](https://www.linkedin.com/company/harmonyio)
3. [GitHub Organization](https://github.com/harmonyso)
4. [AWS Marketplace Seller Profile](https://aws.amazon.com/marketplace/seller-profile?id=seller-ewmsrdpzlvoeu)
5. [Harmony Jobs Page](https://jobs.ashbyhq.com/harmony)

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