---
title: 'Account Executive (m/w/d) at 8returns GmbH'
canonical: 'https://feeny.ai/job/account-executive-m-w-d-8returns-gmbh-berlin-336gga1cv2cc'
type: 'job'
last_seen: '2026-09-04'
---

# Account Executive (m/w/d) at 8returns GmbH

- **Company:** 8returns GmbH
- **Location:** Berlin, Germany
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2025-12-01
- **Last confirmed live:** 2026-09-04
- **Apply:** https://jobs.ashbyhq.com/8returns/e74a89a6-a678-40aa-a38d-c30d71a2f1b0

## Job description

Returns aren't just inconvenient, they're quietly eroding the profitability and sustainability of retail brands. At 8returns, we turn the costly chaos of e-commerce returns into streamlined, data-driven profit.

We've been trusted by some of the fastest-growing European DTC brands like OACE, PEGADOR, and GOT BAG, and are now ready to scale our proven solution to larger retail brands—with iconic brands such as Fielmann, Tommy Hilfiger, and FILA already leveraging our platform. This is where you step in.

## Your Role

You'll spearhead our growth into the upper mid-market and enterprise segments.

- Drive new business: Build and own your sales pipeline, proactively sourcing leads through targeted outbound, strategic events, and leveraging your personal network.
- End-to-end ownership: Run complex sales cycles from discovery and stakeholder alignment (Operations, Finance, IT, CX) through ROI demonstration, procurement processes, and successful deal closure.
- Collaborate closely: Partner with internal teams to clearly communicate customer insights, ensuring our product continues to lead the market in returns management.
- Forecast rigorously: Maintain clear, accurate, and predictable pipeline forecasting using our CRM (Hubspot).

Must-Have Experience

- 3+ years selling high-value SaaS solutions into retail or fashion companies, consistently exceeding quotas.
- Demonstrated capability to self-source a significant portion of your sales pipeline.
- Fluent communication in German and English (additional European languages beneficial).
- Ability to comfortably discuss technical integrations (API, workflows) with senior stakeholders, including CTOs.
- Strong familiarity with structured enterprise sales methodologies such as MEDDIC or BANT.
- Entrepreneurial mindset: proactive, decisive, thrives in a fast-paced, high-autonomy startup environment.

Nice-to-Have Experience

- Familiarity with logistics, e-commerce operations, or related post-purchase technologies.
- Existing professional network among European retailers, logistics providers, or relevant e-commerce agencies.

## What's in it for You

- High-impact territory: Define and dominate the market for returns management in Europe.
- Immediate leverage: Each deal you close will meaningfully influence company growth.
- Product clarity: Represent a best-in-class returns solution that delivers clear, measurable ROI
- Flexible working: Fully remote role with autonomy and trust.
- Equity upside: Opportunity to own a meaningful stake in a high-growth, financially stable SaaS startup.
- Clear career trajectory: Potential to grow into leadership roles as the business expands.

Ready to drive meaningful change in the European retail landscape?

## About 8returns GmbH

## Company Overview
- **One-liner**: 8returns provides a returns management platform that automates returns, exchanges, and store credit for e-commerce brands while converting returns into opportunities for loyalty and revenue.
- **Entity Type**: Private (Angel/Seed stage)
- **Headquarters**: Berlin, Germany (Pappelallee 78/79, 10437 Berlin)
- **Founded**: 2020
- **Founders**: Amin Ben Said, Nilaxsa Yoganathan

## Core Business
- Primary industry: E-commerce returns management and circular commerce software
- Target customers: Direct-to-consumer (DTC) brands and e-commerce businesses of all sizes (SMB to Enterprise)
- Mission statement: "Turn returns into an opportunity for connection and growth" while supporting a sustainable, circular future

## Products & Services
- **Returns Automation**: Automates manual tasks like label creation, QR-code labels for major carriers, and logistics orchestration across multiple 3PL/ERPs.
- **Self-Serve Returns Portal**: Branded, multilingual portal where customers can initiate returns, choose exchanges, store credit, or refunds with minimal support effort.
- **Customizable Return Policy**: Dynamic, rule-based policies that can be tailored by product, region, loyalty tier, etc. to save costs and promote sustainability.
- **Returns Intelligence & Analytics**: Built-in dashboards highlighting why products are returned and where brands can prevent avoidable returns, with AI-driven workflow automation.
- **Integrations**: One-click connections to 200+ e-commerce platforms, tools, 3PLs, ERPs, and customer service systems.

## Market Standing
- **Valuation**: Not publicly available (private company)
- **Key Metric**: Total funding raised — USD 947,040 (Seed/Angel rounds, last round Aug 2021)
- **Notable Investors**: Tamaz Georgadze, Frank Freund, Mario Götze, Verena Pausder, Philipp A. Pausder, Markus Winter (founder, kfzteile24), Johannes Schaback (CTO, SumUp), Paul Schwarzenholz (founder, Flac), Martin Rost (SVP, Zalando), Johannis Hatt (founder, ProductsUp), and others
- **Growth Signals**: Headcount grew 41.7% YoY to 9 employees; monthly growth +13.3%. LinkedIn followers grew 66.7% yearly to 3,361. Success metric claimed: 80% (likely revenue retention or exchange rate, from main site).

## Competitive Advantages
- **Founder-market fit**: Founders and investors have scaled successful e-commerce companies (Zalando, home24, SumUp, etc.), giving deep domain insight.
- **Dedicated returns specialists**: Unlike outsourced support, customers work directly with specialists who understand their business.
- **Circular economy focus**: Platform designed to reduce waste and promote sustainable practices (store credit incentives, exchanges over refunds) — a growing differentiator.
- **Fully customizable & branded experience**: The portal and policies can be tailored to match brand identity, increasing customer loyalty.

## Strategic Focus
- **Global expansion**: Handling customs, multi-language support, multi-location returns, and international compliance to help brands scale cross-border.
- **AI-driven automation**: Using AI workflows to automate decisions, communication, and warehouse steps to reduce tickets and mistakes.
- **Revenue protection**: Focus on preventing avoidable returns and converting returns into exchanges/store credit to retain revenue.
- **Deep integration ecosystem**: Expanding the 200+ integration network to reduce friction for merchants.

## Why Work Here
- **Remote-first culture**: "Work from anywhere" — HQ in Berlin but committed to hiring excellent team members globally.
- **Early team impact**: Join as an early member and shape the direction of the company, with wide ownership and exposure to all parts of the business.
- **Small, agile team**: 9 people across Germany, Tunisia, and India; technical team is ~18% of headcount; flat hierarchy with direct access to founders.
- **Culture**: Values comfort with ambiguity, wide impact, and making the journey rewarding — "otherwise it's not worth it."
- **Perks**: Not specified in detail, but the careers page (jobs.ashbyhq.com/8returns) lists open roles; benefits likely include flexibility, equity, and remote setup.

## Sources
1. [8returns About Page](https://www.8returns.com/en/about-us)
2. [8returns Main Site & Product Features](https://www.8returns.com/en)
3. [8returns Site Information / Legal](https://www.8returns.com/en/legal/site-information)
4. [CB Insights Company Profile](https://www.cbinsights.com/company/8returns)
5. [LinkedIn Company Page](https://www.linkedin.com/company/8returns)
6. [8returns Careers Page](https://jobs.ashbyhq.com/8returns)

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