--- title: 'Account Executive, Mid Market - East at Serval' canonical: 'https://feeny.ai/job/account-executive-mid-market-east-serval-new-york-5zp0tpqmgdca' type: 'job' last_seen: '2026-09-11' --- # Account Executive, Mid Market - East at Serval - **Company:** Serval - **Location:** New York, NY - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-09-08 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/serval/ce5be7a6-f8d6-4823-b052-c430b4aa2267 ## Job description ## Who We Are [Serval](http://serval.com) is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations. At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering. Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving. We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others. ## Role Overview As a Mid-Market Account Executive, you’ll join our founding go-to-market team and own the full sales cycle — from outbound prospecting through close — for multi-stakeholder IT and Security deals. You’ll partner closely with our founders, product, and engineering teams to shape Serval’s commercial motion and define how AI transforms IT operations. This role is ideal for a high-performing seller who’s thrived in fast-growing SaaS environments, loves building from zero, and wants to play a meaningful role in defining a category. ## What You’ll Do - Own the full sales cycle — from pipeline generation to close — across key accounts. - Develop deep customer understanding, mapping IT and Security org structures and aligning multiple stakeholders around business value. - Deliver consultative, technical demos that showcase how Serval’s AI agents automate workflows across onboarding, access, and service requests. - Collaborate cross-functionally with product, marketing, and engineering to shape roadmap and messaging based on customer feedback. - Run a disciplined sales process: consistent pipeline hygiene, crisp next steps, and accurate forecasting. - Contribute to GTM playbooks — refining outbound motions, ICP definitions, and sales collateral. - Represent Serval at industry events and customer meetings (travel ≈ once per quarter). ## What You’ll Need - 2–5 years of full-cycle B2B SaaS sales experience, ideally in an outbound-driven environment with consistent quota attainment. - Proven success selling technical or workflow automation solutions to IT, Security, or Engineering leaders. - Skilled at managing complex, multi-stakeholder sales cycles (1–4 months) with VP/C-suite decision-makers. - High-agency operator — thrives in ambiguity, builds pipeline from scratch, and helps shape process. - Exceptional communication, storytelling, and demo skills. - Based in or willing to work from our San Francisco HQ five days a week, with travel to customers or events as needed. ## Nice to Have - Previous experience at high-velocity SaaS companies. - Experience joining or helping scale an early-stage (Series A - Series D) startup. - Recognition for top performance — President’s Club, top 10 %, or rapid promotions, etc. - Comfort demoing or discussing APIs, workflow builders, or automation platforms. ## What We Offer - Impact: Be a key player in shaping the success of our product and company. - Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company. - Culture: Join a culture that values innovation, ownership, accountability, and fun. ## About Serval ## Core Business - **Primary industry**: IT Service Management (ITSM), Enterprise Software, AI-powered Automation - **Target customers**: B2B; IT, Security, HR, and Workplace teams at mid-market and enterprise organizations - **Mission statement**: “Reimagining the employee support experience” by helping everyone get out of the help desk and back to the work they enjoy. ## Products & Services - **Serval Platform (AI-Native ITSM)**: A unified help desk, access management, and automation platform. Includes AI agents (Help Desk Agent, Automation Agent, Insights Agent) that handle requests, provision access, answer knowledge base questions, and surface workflow suggestions. Supports natural-language workflow creation, code-based workflows with no-code UI, and flexible deployment (cloud, hybrid, self-hosted). - **Access Governance & Provisioning**: Manages access requests for any app, resource, or role with customizable policies, approvals, just-in-time provisioning, and automatic deprovisioning via SCIM, API, or AI-generated workflows. - **Asset Management**: Automatically reconciles data from MDM, procurement, IdP, and HRIS into a single source of truth. - **Knowledge Base**: Built-in docs with sync from Notion, Google Drive, Confluence; AI agent surfaces answers instantly. - **Compliance & Security**: SOC 2, HIPAA, GDPR compliant; SIEM integration; role-based access control; auditor-friendly logging. ## Market Standing - **Valuation**: $1 billion (post-money, as of Series B in December 2025) - **Total Funding**: $127 million - Seed (Oct 2025): $5M - Series A (Nov 2025): $47M led by Redpoint - Series B (Dec 2025): $75M led by Sequoia Capital - **Notable Investors/Partners**: Sequoia Capital, Redpoint, and other top-tier investors. - **Growth Signals**: Headcount grew 494.7% year-over-year (from ~10 to 58 employees); 43 active job postings; expanding into UK, Malaysia, Switzerland; high-profile talent from ServiceNow, Verkada, Rippling, Scale AI. ## Competitive Advantages - **AI-native architecture**: Entire platform built around AI agents, not bolted-on AI. Workflows created via natural language. - **Code-based workflows with no-code simplicity**: Workflows stored as code (Git-friendly) but editable in a UI – appeals to both engineers and non-technical teams. - **Flexible deployment**: Cloud, hybrid, or fully self-hosted – rare for modern SaaS, attractive to regulated enterprises. - **Compliance out of the box**: SOC 2, HIPAA, GDPR, SIEM integration – reduces friction for enterprise sales. - **Two-way sync with existing ticketing systems**: Low migration barrier; can integrate with current tools. ## Strategic Focus - **Product expansion**: Continuing to build out AI agent capabilities, access governance, and workflow automation. - **Go-to-market**: Scaling sales and customer success teams (mid-market and enterprise); building brand as the “AI platform for employee support.” - **Global reach**: Opening presence in Europe and Asia to serve multinational clients. - **Hiring aggressively**: 43 open roles across engineering, sales, marketing, design, and customer success. ## Why Work Here - **Culture**: Described as “elite team of builders and sellers” with a focus on stunning colleagues; “Work hard. Celebrate often.” - **Remote/hybrid/office**: Headquarters in San Francisco; roles likely hybrid or on-site (many postings indicate location). Some remote-friendly roles may exist. - **Notable perks**: Working on a generational company; fast-growing startup with strong funding; opportunity to define the AI-native ITSM category. - **Engineering culture**: Emphasis on code-based workflows, Git integration, and AI agent development. Strong technical team with alumni from top companies (ServiceNow, Verkada, Rippling, Scale AI). - **Growth trajectory**: 494.7% headcount growth YoY, $1B valuation, recent Series B – high momentum and opportunity for impact. ## Sources 1. [serval.com](https://www.serval.com/) 2. [serval.com/careers](https://www.serval.com/careers) 3. [linkedin.com/company/getserval](https://www.linkedin.com/company/getserval) 4. [cbinsights.com/company/serval](https://www.cbinsights.com/company/serval) 5. [serval.com/serval-news/serval---operating-principles](https://www.serval.com/serval-news/serval---operating-principles) ## Other roles at Serval - [Account Executive, Mid Market -EMEA](https://feeny.ai/job/account-executive-mid-market-emea-serval-london-qyxa3rgyj537) — London, United Kingdom - [Sales Manager, Mid-Market - Central](https://feeny.ai/job/sales-manager-mid-market-central-serval-austin-d80ks8w0zh8q) — Austin, TX - [Solutions Engineer - Mid-Market](https://feeny.ai/job/solutions-engineer-mid-market-serval-san-francisco-yc1nw0433s50) — San Francisco, CA - [Senior Field Marketing & ABM Manager, EMEA](https://feeny.ai/job/senior-field-marketing-abm-manager-emea-serval-london-9whtcd870bmq) — London, United Kingdom - [Account Executive, Strategic- EMEA](https://feeny.ai/job/account-executive-strategic-emea-serval-london-2f76qb7m03xd) — London, United Kingdom - [AE Productivity Lead](https://feeny.ai/job/ae-productivity-lead-serval-san-francisco-r05r2qs9gjs5) — San Francisco, CA - [Deployment Strategist](https://feeny.ai/job/deployment-strategist-serval-london-3sbra3zsbt18) — London, United Kingdom - [Business Operations Lead](https://feeny.ai/job/business-operations-lead-serval-san-francisco-35cc5cj9vzm2) — San Francisco, CA - [Automation Engineer](https://feeny.ai/job/automation-engineer-serval-san-francisco-4z0vsdxbmxd3) — San Francisco, CA - [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-serval-new-york-e644sht56mw1) — New York, NY