--- title: 'Account Executive, MidMarket at Fin' canonical: 'https://feeny.ai/job/account-executive-midmarket-fin-london-wp1ya5pajn18' type: 'job' last_seen: '2026-09-15' --- # Account Executive, MidMarket at Fin - **Company:** Fin - **Location:** London, United Kingdom - **Posted:** 2026-08-04 - **Last confirmed live:** 2026-09-15 - **Apply:** https://job-boards.greenhouse.io/intercom/jobs/8104888 ## Job description [Fin](https://fin.ai/), now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting. At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership. What will I be doing? - Evangelize our product by spearheading the growth and adoption of Fin across our Mid-Market segment - Manage the full sales cycle for Fin's Mid Market customers, from prospecting to close, through a consultative sales approach - Provide timely and accurate forecasts and clear visibility on revenue performance - Maintain up-to-date knowledge of our evolving products and processes - Create your own demonstrations, tailored to client needs - Engage in team development and mentoring - Represent the voice of the customer to cross-functional partners, including Marketing and Product - Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team What skills do I need? - 5+ years experience as an Account Executive - 3+ years of SaaS experience selling similar products - Strong sales instincts and track record hitting and exceeding quota - Exceptional written and verbal communication - Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes - Ability to close net new business in a competitive landscape - Exhibits a growth mindset, intellectual curiosity, and ambition Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at[fin.ai/careers](http://fin.ai/careers). Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our [core values](https://www.intercom.com/careers). Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. [Know your rights: workplace discrimination is illegal.](https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. ## About Fin ## Company Overview - **One-liner**: Fin is the Customer Agent company delivering perfect customer experiences—from support to sales to commerce—powered by a proprietary AI engine. - **Entity Type**: Private (Series D in 2016 at $1.3B valuation; still founder-led) - **Headquarters**: Dublin, Ireland (global offices in San Francisco, London, Berlin, Chicago, Sydney) - **Founded**: 2011 (originally as Intercom; renamed to Fin in 2026) - **Founders**: Eoghan McCabe, Des Traynor, Ciaran Lee, David Barrett ## Core Business - **Primary industry**: AI-powered customer experience (customer service, sales, ecommerce automation) - **Target customers**: B2B (30,000+ companies using the platform; mid-market to enterprise) - **Mission**: Create a seamless, personal, concierge experience across the entire customer journey ## Products & Services - **Fin for Service**: AI agent that delivers perfect customer service end-to-end. - **Fin for Sales**: AI agent that handles inbound sales end-to-end. - **Fin for Ecommerce**: AI agent that handles the entire shopping journey. All products are SaaS, powered by the Fin AI Engine™ with a proprietary Apex 1.0 model. ## Market Standing - **Valuation / Market Cap**: $1.3B valuation (Series D, 2016) – still private; likely much higher based on growth signals. - **Key Metric**: $400M+ annual recurring revenue (ARR), doubling growth year over year; resolves 2M+ conversations weekly. - **Notable Investors/Partners**: Not explicitly detailed in search results, but the company raised a Series D round and counts notable venture investors (historical Intercom investors include Bessemer, Social Capital, Index Ventures). See [fin.ai/about](https://fin.ai/about) for journey timeline. - **Growth Signals**: 30,000+ customers, 1,400+ employees across 6 global offices, committed $100M+ to AI development, AI research group expanded to 60 researchers. ## Competitive Advantages - **Patented AI engine**: Fin AI Engine™ with proprietary retrieval (`fin-cx-retrieval`) and reranker (`fin-cx-reranker`) models plus Apex 1.0 LLM. - **Scale and proven results**: Average resolution rate increases 1% month-over-month; wins every head-to-head test. - **Full journey coverage**: One agent handling service, sales, and commerce – a unified platform. - **Research depth**: In-house AI group of 60+ ML scientists, engineers, and designers publishing cutting-edge research. - **Security certifications**: ISO 27001, ISO 27018, ISO 27701, GDPR and CCPA compliant. ## Strategic Focus - **AI leadership**: Heavy investment in proprietary AI models and research; aim to be a “defining AI company”. - **Global expansion**: Growing offices in Europe (Berlin, London) and maintaining hubs in US, Ireland, and Australia. - **Product breadth**: Moving from customer service agent to full customer agent covering the entire journey. ## Why Work Here - **Culture**: “Success First” north star; values include incredibly high standards, customer obsession, open-mindedness, resilience, impatience, positivity. - **Remote/Hybrid/Office**: Six international offices; the search results mention “flexible vacation policy” and “work from home support”, but no explicit remote-first policy. Likely hybrid or office-centric with flexibility. - **Notable perks**: - Comprehensive health, dental, vision insurance - 26 weeks paid leave for birthing parents; 6–8 weeks for non-birthing parents - Flexible vacation policy - Retirement plan with employer matching - RSU stock grants (ownership at Fin) - Commuter benefits, life insurance (4x salary at no cost) - Employee Assistance Program - Income protection - **Engineering culture**: 60+ AI researchers; strong emphasis on R&D and innovation; publishes AI research blog. ## Sources 1. [fin.ai/about](https://fin.ai/about) 2. [fin.ai/careers](https://fin.ai/careers) 3. [fin.ai/](https://fin.ai/) 4. [linkedin.com/company/fin](https://www.linkedin.com/company/fin) 5. [job-boards.greenhouse.io/intercom](https://job-boards.greenhouse.io/intercom/jobs/7393922) ## Other roles at Fin - [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-fin-san-francisco-mbkvjtpg839v) — San Francisco, CA - [Forward Deployed Data Scientist](https://feeny.ai/job/forward-deployed-data-scientist-fin-san-francisco-n9v680kj0a8h) — San Francisco, CA - [Senior AI Deployment Consultant](https://feeny.ai/job/senior-ai-deployment-consultant-fin-sydney-v1wfn3vs6v57) — Sydney, Australia - [Staff Engineer - Web Platform](https://feeny.ai/job/staff-engineer-web-platform-fin-london-cd6dy7xykypp) — London, United Kingdom - [Staff Engineer - Web Platform](https://feeny.ai/job/staff-engineer-web-platform-fin-dublin-0gct382ezmka) — Dublin, Ireland - [Senior Product Marketing Manager](https://feeny.ai/job/senior-product-marketing-manager-fin-dublin-z259p5qdzcve) — Dublin, Ireland / London, United Kingdom - [Senior Product Marketing Manager](https://feeny.ai/job/senior-product-marketing-manager-fin-dublin-ktpthcb9nft4) — Dublin, Ireland / London, United Kingdom - [Technical Support Specialist](https://feeny.ai/job/technical-support-specialist-fin-sydney-71272wsyk19f) — Sydney, Australia - [Sales Data Analyst](https://feeny.ai/job/sales-data-analyst-fin-san-francisco-b1qbg56cfr2b) — San Francisco, CA - [Manager, Solutions Engineering](https://feeny.ai/job/manager-solutions-engineering-fin-sydney-66y5c7gvzjyt) — Sydney, Australia