--- title: 'Account Executive at Solidroad' canonical: 'https://feeny.ai/job/account-executive-solidroad-san-francisco-rpvtvr2rwm1p' type: 'job' last_seen: '2026-09-06' --- # Account Executive at Solidroad - **Company:** Solidroad - **Location:** San Francisco, CA - **Compensation:** $220k–$250k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2025-04-07 - **Last confirmed live:** 2026-09-06 - **Apply:** https://jobs.ashbyhq.com/solidroad/4d6811b7-68bd-418e-b38b-93b925135c35 ## Job description ## ABOUT SOLIDROAD Building something great is addictive. It’s like discovering your favorite TV show mid-season, except you're helping write the next episode. It’s like unboxing a new gadget, except you’re the one designing it. You shape how it feels, how it works, and how people react when they use it. At Solidroad we're solving a big, messy, exciting problem: how do you scale customer support without losing what makes humans amazing? Warmth, empathy, intuition. We’re using AI, generative tech, and real-time simulations to make this happen. It's ambitious, difficult, and genuinely new. ## ABOUT THE ROLE We’re looking for someone early in their sales career who’s ready to build something from the ground up. This is not just a job — it’s a workout, a masterclass, a rocketship, and a game of chess all rolled into one. You’ll be prospecting and closing high-value customers, but you’ll also help shape how we sell, who we sell to, and what we say when we get in the room. You’ll partner directly with the founders, get into the weeds with product and customer success, and learn what it takes to go from $1M to $10M ARR. Some days you’ll be booking meetings and running demos. Other days you’ll be building the sales playbook from scratch or figuring out how to land that dream logo who doesn’t know us (yet). It won’t always be comfortable, but it will be fast-moving, hands-on, and full of "hell yes!" moments. ## WHAT YOU'LL ACTUALLY DO DAY-TO-DAY - Source, identify, and qualify leads across SMB and Midmarket — and develop them into real pipeline. - Close new business by running a tight process with buyers from first email to signature. - Sell directly to the C-Suite and CX leaders across industries — think Head of Support, VP of Operations, Director of Enablement. - Build repeatable outbound campaigns using email, phone, and LinkedIn. - Keep our CRM (HubSpot) squeaky clean — pipeline hygiene is your jam. - Collaborate with marketing on content and demand gen experiments. - Partner with product and customer success to surface insights and advocate for your customers. ## OUR TEAM & CULTURE We’re a small, focused group working full-time in our San Francisco office. We’re here five days a week because building something ambitious means collaborating closely, solving problems together, sharing ideas spontaneously, and occasionally challenging each other to padel matches, cold plunges, or karaoke evenings. We're intentional about creating a culture that's mature, supportive, and fun. You'll be joining experienced founders who've done this before, alongside a tight-knit team genuinely excited about building something impactful. ## WE HOPE YOU - Have 3+ years of experience as an SDR or AE in a high-velocity sales role, ideally selling SaaS to SMB and Midmarket teams. - Know your way around outbound, from strategy to execution — and aren’t afraid to roll up your sleeves. - Have a track record of crushing quota and chasing stretch goals. - Are energized by ambiguity and see blank canvases as opportunities, not obstacles. - Communicate with clarity and charisma — whether it’s over email, in a boardroom, or on a cold call. - Are detail-oriented, organized, and accountable. You don’t let good leads go cold. - Think like a founder: you care about the customer experience, the product, and the future of the company. - Have aspirations to grow with us and potentially lead a team one day. THE GOOD, THE BAD, AND THE HONEST TRUTH The highs are real: you’ll close deals that move the needle, learn directly from experienced founders, and help build the next category-defining company. The lows? You’ll need to hunt for deals, get creative to break into accounts, and wear a lot of hats while we figure things out together. This isn’t a place to coast — it’s a place to grow fast, fail fast, and get better every day. If that sounds exciting, don’t overthink it. Reach out. Send us a note about who you are, what you've sold, and why you think you could win here. Curiosity, hustle, and coachability matter more to us than a perfect CV. ## About Solidroad ## Company Overview - **One-liner**: Solidroad is an AI-native quality assurance and training platform that helps customer support teams evaluate 100% of interactions and deliver personalized coaching for both human and AI agents. - **Entity Type**: Private (Series A) - **Headquarters**: San Francisco, California, United States (with a second office in Dublin, Ireland) - **Founded**: 2023 - **Founders**: Mark Hughes (Co-Founder & CEO) and Patrick Finlay (Co-Founder & CTO) ## Core Business - Primary industry/industries: Software Development – AI-powered customer experience (CX) optimization. - Target customers: Enterprise customer support teams handling high volumes of human and AI agent interactions (B2B). - Mission or purpose statement: “Close the loop from customer insight to agent improvement” – making every customer interaction better, faster, and more consistent. ## Products & Services - **Precision AI QA & Coaching**: Platform that automatically reviews 100% of interactions across phone, live chat, video, and email, surfacing risks and skill gaps in real time. Includes AI simulations that replicate real customer personas for agent training. - **Custom Trainings**: Enables teams to create tailored training modules and coaching programs based on actual interaction data. - **Optimization Layer for CX**: Unifies human and AI agent performance under a single quality definition, providing continuous improvement across all conversation channels. ## Market Standing - **Valuation/Market Cap**: Not disclosed. - **Key Metric**: Total funding of **$32.8M** (Seed rounds in 2024/2025 and a $25M Series A in 2026 led by Hedosophia; earlier seed led by First Round Capital). - **Notable Investors/Partners**: First Round Capital (lead seed), Hedosophia (lead Series A), and other investors. Partners include Oura, Ryanair, ActiveCampaign, and Crypto.com. - **Growth Signals**: - Employee count: 17 as of mid-2026 (+170% YoY). - Monthly job postings up 200% quarter-over-quarter. - Web traffic surged 256% month-over-month; global rank rising. - Office presence in two countries with active hiring across sales, engineering, and marketing. ## Competitive Advantages - **AI-native approach**: Unlike legacy QA tools, Solidroad was built from the ground up to handle both human and AI agent interactions in one platform. - **Institutional workflow integration**: Connects seamlessly with existing tools (Zendesk, Intercom, Salesforce, etc.) and lets teams define their own quality criteria. - **Speed & scale**: Reviews 100% of conversations in seconds, not samples; simulations reduce training time by an hour per session. - **Closed-loop system**: Automatically surfaces risks and triggers coaching, creating a continuous improvement cycle. ## Strategic Focus - **Current priorities**: Scaling the platform to serve more enterprise customers, expanding the engineering team to deepen product capabilities, and strengthening go-to-market in North America and EMEA. - **Direction for growth**: Being the “optimization layer for CX” that unifies quality assurance and training across all channels and agent types (human and AI). ## Why Work Here - **Culture highlights**: Early-stage, high-ownership environment with a tight-knit team of ~17 people. Emphasis on building a critical infrastructure layer for customer support. - **Remote/hybrid/office policy**: In-office 5 days a week in San Francisco (HQ) or Dublin, Ireland. No remote or hybrid option currently. - **Notable perks or engineering culture**: Engineering stack includes TypeScript, Next.js, React, Terraform, and OpenAI integration. Engineers work on high-impact product features from day one. The team is described as “founding” with significant autonomy. ## Sources 1. [solidroad.com](https://solidroad.com/) 2. [Built In – Solidroad Careers, Perks + Culture](https://builtin.com/company/solidroad) 3. [Solidroad Jobs (Ashby)](https://jobs.ashbyhq.com/solidroad) 4. [Solidroad Careers Page](https://www.solidroad.com/careers) 5. [LinkedIn – Solidroad](https://www.linkedin.com/company/solidroad) ## Other roles at Solidroad - [Business Development Representative](https://feeny.ai/job/business-development-representative-solidroad-san-francisco-qwrdqzvxjmnd) — San Francisco, CA - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-solidroad-san-francisco-xj0rt0g6ss2q) — San Francisco, CA - [Staff Product Engineer](https://feeny.ai/job/staff-product-engineer-solidroad-dublin-m7aeyj42fas7) — Dublin, Ireland - [Senior Product Engineer](https://feeny.ai/job/senior-product-engineer-solidroad-dublin-c3sy2cfxdy1q) — Dublin, Ireland - [Founding Product Designer](https://feeny.ai/job/founding-product-designer-solidroad-san-francisco-8nyy01ck0f1b) — San Francisco, CA - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-solidroad-san-francisco-az3wy7gt0w0b) — San Francisco, CA - [Account Executive](https://feeny.ai/job/account-executive-vendelux-new-york-gw19prr2a7gt) — New York, NY - [Account Executive](https://feeny.ai/job/account-executive-snowflake-helsinki-wxb5sh46d89y) — Helsinki, Finland - [Account Executive](https://feeny.ai/job/account-executive-toptal-canada-central-america-south-enqd79k1bnch) — Canada Central America South, United States - [Account Executive](https://feeny.ai/job/account-executive-tempo-united-states-dryqzevf7wma) — United States