--- title: 'Account Executive - West at NICE' canonical: 'https://feeny.ai/job/account-executive-west-nice-united-states-013pt02jcdg0' type: 'job' last_seen: '2026-10-13' --- # Account Executive - West at NICE - **Company:** NICE - **Location:** United States - **Work type:** remote - **Posted:** 2026-04-20 - **Last confirmed live:** 2026-10-13 - **Apply:** https://boards.eu.greenhouse.io/nice/jobs/4845780101?gh_jid=4845780101 ## Job description At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Account Executive – Public Safety / 911 Territory: Western US, Colorado, Missouri, Washington, Utah, Minnesota Travel: ~50% So, what’s the role all about? This role is responsible for driving net-new business, pipeline growth, and revenue within 911 Emergency Communications Centers and broader Public Safety agencies across a seven-state territory. The Account Executive will own the full sales cycle while acting as a trusted, consultative partner—positioning NiCE’s Public Safety solution portfolio through direct selling, partner collaboration, and solution expertise. Success in this role requires balancing high-activity territory execution with deep understanding of Public Safety workflows, including 911 and Criminal Justice digital evidence processes, to win complex public-sector opportunities. ## Key Responsibilities Sales & Territory Execution - Build and execute a strategic territory plan to drive meeting creation, pipeline growth, and revenue. - Conduct consistent outbound prospecting and account-based outreach to generate first meetings and new opportunities. - Manage the full sales cycle, including discovery, solution positioning, procurement navigation, and deal close. - Deliver accurate weekly reporting on activity, pipeline creation, and forecasting. - Achieve quarterly and annual pipeline and revenue targets. Public Safety & Customer Engagement - Develop strong relationships with 911 directors, supervisors, procurement teams, IT leadership, and executive stakeholders. - Interview and engage multiple user groups within Public Safety agencies to understand operational workflows and challenges. - Maintain and grow existing customer relationships to maximize long-term revenue and generate referral opportunities. - Operate with a mission-driven mindset focused on improving staff well-being and operational performance within 911 centers. Solution & Technical Collaboration - Act as a solution expert, demonstrating NiCE capabilities and articulating differentiated value versus competitors. - Conduct needs assessments and solution alignment in collaboration with Presales/Solutions Engineering. - Support technical responses to RFPs, RFIs, and bids, including development of Scopes of Work (SOWs). - Collect customer feedback on solution requirements and interface with Product Management on market needs and trends. - Develop and deliver compelling presentations to end users, partners, consultants, and executive decision-makers. Partner & Internal Collaboration - Manage and co-sell with reseller and channel partners to expand territory coverage and accelerate opportunities. - Collaborate cross-functionally with Marketing, Product Management, Business Development, Project Management, Legal, Professional Services, and Customer Support. - Participate in marketing campaigns, demos, and demand-generation initiatives. Required Experience & Skills - 3–5+ years of technology sales and/or sales engineering experience within Public Safety, 911/PSAP, or Government sectors. - Strong understanding of Public Safety and Criminal Justice workflows, including digital evidence processes. - Proven success generating pipeline and closing deals in complex public-sector procurement environments. - Experience working with government purchasing personnel, RFPs, bids, and state/federal contracts. - Consultative selling approach with strong discovery, demonstration, and presentation skills. - High-activity, disciplined sales execution with exceptional work ethic. - Strong communication, technical aptitude, and creative problem-solving skills. - Ability to influence senior decision-makers and build trust across multiple stakeholder groups. Education - BA/BS in Computer Science, Information Systems, or a related field (or equivalent experience). Success Measures - Weekly meeting creation and pipeline growth targets consistently achieved. - Healthy, forecastable pipeline aligned to quarterly revenue goals. - Successful execution of co-selling motions with partners. - Positive feedback from customers, partners, and internal cross-functional teams. ## About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. ## About NICE ## Company Overview - **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences. - **Entity Type**: Public (NASDAQ: NICE) - **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence. - **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data) - **Founders**: Not publicly available from provided sources ## Core Business - **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice). - **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions. - **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions. ## Products & Services - **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics. - **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions. - **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies). - **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels. ## Market Standing - **Valuation/Market Cap**: Not directly provided in search results. - **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth. - **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100. - **Growth Signals**: - 10,000+ employees, including >3,000 software engineers and 650 AI engineers. - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025). - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy. - 25 billion+ interactions powered annually. - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M. ## Competitive Advantages - **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations. - **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents. - **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform. - **Global scale**: 27,000 customers across 150+ countries, 27 local offices. - **Partner community**: Industry’s largest community of CX partners for customization and extension. ## Strategic Focus - Deepening AI-native capabilities (proactive agents, automation at scale). - Expanding digital-first contact center adoption and migrating on-premise customers to cloud. - Targeting vertical markets (financial services, public safety) with specialized solutions. - Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement. ## Why Work Here - **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth. - **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions. - **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event. - **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines. - **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety. - **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience. - **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding. ## Sources 1. [NICE Careers Page](https://www.nice.com/careers) 2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice) 3. [About NiCE](https://www.nice.com/company/about-us) 4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf) 5. 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