---
title: 'Account Management Associate at Lalamove'
canonical: 'https://feeny.ai/job/account-management-associate-lalamove-ho-chi-minh-city-dvtaa8za64vj'
type: 'job'
last_seen: '2026-10-18'
---

# Account Management Associate at Lalamove

- **Company:** Lalamove
- **Location:** Ho Chi Minh City, Vietnam
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.lever.co/lalamove/8d4f94d5-3e4d-4950-a23d-3711207fe153

## Job description

## What you’ll do

- Mainly responsible for Account Management (AM) Group KPI in revenue & maintain relationships with key accounts and customer visits according to set tiers of corporate customers to generate sales volumes & revenues through upselling, retention, and reactivation activities;
- Working closely and coordinating with internal stakeholders in handling service failure, billing issues, customer complaints, and other inquiries;
- Roll out periodic surveys on existing corporate customer cohorts from time to time to identify market insights;
- Collaborate with the marketing department on regular and seasonal campaigns and oversee the overall campaign timeline to ensure the integration plan is finished as committed to expected output quality.
- Others: Ad-hoc tasks/works assigned by Line Manager.
- Work location: Pho Quang Street, Tan Son Hoa Ward, HCMC
- Work time: Monday to Friday (9:00 AM to 6:00 PM)

## What we seek

- Self-motivated, proactive, take ownership and personal responsibility;
- Hardworking & friendly team player, enthusiastic and adaptable;
- Fast learner, can-do attitude, straightforward  and simplify;

## What you’ll need

- Bachelor/ College's degree, preferably in marketing or business related subjects;
- Min 2 years solid experience in working experience in sales, account management, & customer support;
- Good sense with product flow  & merchant solutions; high skill in campaign management;
- Able to work independently and work under pressure;
- Proficiency in written Vietnamese & English;
- Hands-on experience with MS Excel, Word and PowerPoint.

Candidate Notice While ensuring your application is prioritized for reaching out and your data remains protected following the personal data privacy, we encourage you to apply directly via our Careers Website instead. Please review our Candidate Privacy Notice. To proceed next steps, please confirm your consent to our Privacy Policy; without it, there will be distinctly some delays in moving forward with your application. To all candidates - Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

## About Lalamove

## Company Overview
- **One-liner**: Lalamove is an on-demand delivery technology platform that connects individuals, small businesses, and corporations with a diverse fleet of professional drivers for fast and reliable same-day deliveries across 17 markets.
- **Entity Type**: Private (Unicorn, Series F funded)
- **Headquarters**: Hong Kong
- **Founded**: 2013
- **Founders**: Chow Shing-Yuk (founder), John H.K. Tang (co-founder)

## Core Business
- **Primary industries**: On-demand logistics / last-mile delivery, software development (delivery technology)
- **Target customers**: Individuals (B2C), small-and-medium businesses (SMB), and large enterprises (B2B)
- **Mission**: To empower local communities by making deliveries fast, simple, and affordable

## Products & Services
- **On-Demand Delivery Platform (App & Web)**: Mobile-first service that enables users to book deliveries from a fleet of vehicles (motorcycles, sedans, vans, trucks up to 12,000 kg) with real-time GPS tracking and transparent, upfront pricing.
- **Business Solutions**: Tailored logistics support for MSMEs and large enterprises, including dedicated account management, pooling options, and API integrations.
- **Lalamove Driver App**: Connects driver-partners with delivery and transport requests, providing flexible earning opportunities.

## Market Standing
- **Valuation**: Unicorn; total funding raised is approximately $2.476B, with the most recent Series F round (January 2021) led by Hillhouse Investment and HSG at $1.5B (conflicting reports of $1.0B–$1.5B may exist).
- **Key Metric**: Annual Revenue of ~$1.04B (2025 estimate); total funding ~$2.48B ([LinkedIn financials](https://linkedin.com/company/lalamove)).
- **Notable Investors/Partners**: Hillhouse Investment, HSG, Shunwei Capital, MindWorks Capital, Crystal Stream Capital, and others across 8 funding rounds.
- **Growth Signals**: 1,562 employees (+33.8% YoY), presence in 400 cities across 17 markets (Asia, Latin America, EMEA), strong headcount growth driven by expansion into new geographies like Bangladesh, UAE, Saudi Arabia.

## Competitive Advantages
- **Scale & Network Effects**: Operating in 17 markets with a large base of driver-partners and users creates a strong moat in local last-mile delivery.
- **Technology Platform**: Proprietary matching algorithm, real-time tracking, and dynamic pricing provide efficiency and reliability.
- **Asset-Light Model**: No ownership of fleet—works with professional driver-partners, reducing capital expenditure and enabling rapid scaling.
- **Multi-Vehicle Fleet**: Covers small parcels (motorcycles) to heavy freight (trucks), serving a wide range of customer needs.

## Strategic Focus
- **Geographic Expansion**: Continued growth in Latin America (Brazil, Mexico) and EMEA (UAE, Saudi Arabia), as well as deepening presence in existing Asian markets.
- **Tech & AI Innovation**: Hiring for AI roles (e.g., Senior AI Engineer focusing on OCR/VLM) and investing in Business Intelligence, suggesting a push toward automation and data-driven operations.
- **Talent Development**: Launch of Global Trainee Program and Tech Graduate Program to build senior leadership and engineering talent pipelines.

## Why Work Here
- **Culture**: Described as fast-paced, dynamic, and challenging—employees work in a “startup unicorn” environment with meaningful impact on local communities.
- **Work Policy**: Mixed; roles are often listed as on-site (e.g., Hong Kong, Mexico City) with some regional or hybrid positions.
- **Growth Opportunities**: Structured graduate programs (Global Trainee, Tech Graduate) and clear career progression across departments (Operations, Sales, Tech, Marketing).
- **Perks**: Not explicitly listed, but the company emphasizes “endless opportunities to learn, advance, and grow” and a culture of overcoming challenges as a team.
- **Employer Rating**: 3.5/5 on LinkedIn (based on 954 reviews), with strengths in mission-driven work but room for improvement in career development (2.8/5).

## Sources
1. [Lalamove Career Page](https://www.lalamove.com/careers)
2. [LinkedIn Company Profile](https://linkedin.com/company/lalamove)
3. [CB Insights Company Profile](https://www.cbinsights.com/company/lalamove)
4. [Lalamove Philippines About Page](https://www.lalamove.com/en-ph/about-lalamove)
5. [Lalamove Job Board (Lever)](https://jobs.lever.co/lalamove)

## Other roles at Lalamove

- [Satış Temsilcisi](https://feeny.ai/job/sat-s-temsilcisi-lalamove-istanbul-kjsz4ykyegg4) — Istanbul, Turkey
- [Driver Operations Associate - UAE (2W/4W)](https://feeny.ai/job/driver-operations-associate-uae-2w-4w-lalamove-dubai-6bb5bt0qb0t0) — Dubai, United Arab Emirates
- [Public Affairs Associate](https://feeny.ai/job/public-affairs-associate-lalamove-kuala-lumpur-ygtb3zv3ybd6) — Kuala Lumpur, Malaysia
- [Marketing coordinator (Temporary position)](https://feeny.ai/job/marketing-coordinator-temporary-position-lalamove-mexico-city-vbx85j8mevx9) — Mexico City, Mexico
- [Account Executive](https://feeny.ai/job/account-executive-lalamove-jakarta-2zk0ggt8r0yr) — Jakarta, Indonesia
- [Brand Ambassador (Part Time)](https://feeny.ai/job/brand-ambassador-part-time-lalamove-singapore-w00fd1wyrc71) — Singapore
- [Driver Operations Associate (Driver Management)](https://feeny.ai/job/driver-operations-associate-driver-management-lalamove-surabaya-x368n3h0et97) — Surabaya, Indonesia
- [Analista de Qualidade](https://feeny.ai/job/analista-de-qualidade-lalamove-sao-paulo-hhmmq8tsp6hp) — São Paulo, Brazil
- [Graphic Designer](https://feeny.ai/job/graphic-designer-lalamove-tokyo-4tcnm3r2xmr7) — Tokyo, Japan
- [Graphic Designer](https://feeny.ai/job/graphic-designer-lalamove-tokyo-9nwax249rj6m) — Tokyo, Japan