--- title: 'Account Management Front Line Sales Leader at Qualtrics' canonical: 'https://feeny.ai/job/account-management-front-line-sales-leader-qualtrics-dallas-texas-jxpfgqjsgjn2' type: 'job' last_seen: '2026-09-15' --- # Account Management Front Line Sales Leader at Qualtrics - **Company:** Qualtrics - **Location:** Dallas Texas, United States - **Posted:** 2026-09-08 - **Last confirmed live:** 2026-09-15 - **Apply:** https://www.qualtrics.com/careers/us/en/job/8185027?gh_jid=8185027 ## Job description At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Account Management Sales Leader - Front Line Leader ## Why We Have This Role The Qualtrics Account Management Organization ensures clients continuously maximize value from their insights subscriptions and bespoke engagements. We empower clients to make confident decisions by driving adoption of our experience platform and unique data capabilities. We are seeking a seasoned  Account Management Sales Leader to lead a team of 6-8 Account Executives to drive net-retention growth, cross-sell adoption, and multi-year renewals across our portfolio. ## How You’ll Find Success - Drive ARR expansion by leveraging SaaS and Generative AI offerings to achieve annual business growth across existing accounts. - Execute account expansion strategies focused on maximizing Net Retention Rate (NRR), Lifetime Value (LTV), and account health. - Demonstrate a proven ability to protect, renew, and expand high-value, seven-figure contracts across enterprise client bases. - Cultivate a high-performing account management culture that emphasizes value-based selling, strategic planning, and executive partnership. - Exhibit strong commercial acumen across retention metrics, expansion deal structures, co-terming, and complex contract renewals. ## How You’ll Grow - Scale strategic account management initiatives with executive exposure that directly drive core ARR and net-retention goals. - Act as a key thought partner in translating client feedback into new AI and experience management expansion opportunities. Things You’ll Do - Responsible of a team of 6- 8 Account Executives. - Train reps on expansion motions, Executive Business Reviews (EBRs), multi-threading client relationships, and renewal forecasting. - Act as an executive sponsor on major enterprise renewals, multi-year extensions, and strategic cross-sell opportunities. - Drive proactive account health strategies to mitigate churn risk and optimize multi-party contract negotiation cycles. - Collaborate cross-functionally with Customer Success, Professional Services, and Product teams to align expansion with client success. ## What We’re Looking For On Your Resume - 7-10+ years of software subscription sales and commercial leadership experience focused on account expansion. - Strong commercial proficiency with SaaS, DaaS, and post-sale retention metrics (NRR, GRR, Gross Churn). - Proven track record leading large-scale existing business teams and closing multi-year, complex contract renewals. - Bachelor's or advanced degree in business, technology, or a related field. - Exceptional communication, storytelling, and executive-level relationship management skills. ## What You Should Know About This Team - We maintain a high-energy culture centered on client retention, account growth, and performance meritocracy. - High customer satisfaction and measurable client ROI are central to our operational strategy. - Day-to-day execution is dynamic—balancing multi-year contract renewals with immediate cross-sell opportunities requires sharp prioritization. - Encouraging innovation and strategic input from all team members is critical to our continuous expansion. ## Our Team’s Favorite Perks and Benefits - Work with a world-class team driving innovation in experience management - Competitive compensation and strategic career development opportunities - Chance to work at the intersection of global technology partnerships and innovative marketing Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws: [Family & Medical Leave Act](https://www.dol.gov/agencies/whd/posters/fmla),[Equal Opportunity Employment](https://www.eeoc.gov/poster),[Employee Polygraph Protection Act](https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act) Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know. Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind-the-scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit. ## About Qualtrics ## Company Overview - **One-liner**: Qualtrics provides a cloud-based Experience Management (XM) platform that helps organizations collect, analyze, and act on feedback from customers, employees, and other stakeholders to close experience gaps. - **Entity Type**: Private (taken private by Silver Lake and CPP Investments in 2023; no ticker) - **Headquarters**: Provo, Utah, USA (with 20 offices across 5 continents) - **Founded**: 2002 - **Founders**: Ryan Smith, Jared Smith, and others (not explicitly named in provided sources) ## Core Business - **Primary industry**: Experience Management (XM) software, encompassing Customer Experience (CX), Employee Experience (EX), Product Experience (PX), and Brand Experience. - **Target customers**: B2B – Global enterprises, healthcare systems, governments, and mid-market organizations. - **Mission/purpose**: “Build technology that closes experience gaps.” [qualtrics.com/about](https://www.qualtrics.com/about/) ## Products & Services - **Qualtrics XM Platform (SaaS)**: The core platform for listening, understanding, and acting on experience signals across surveys, calls, digital interactions, and service touchpoints. Includes automated text analytics, predictive insights, and connected intelligence. [qualtrics.com](https://www.qualtrics.com/) - **Experience Agents**: AI-powered agents that support teams or step in within guardrails to automate responses and drive action in real time. - **Employee Experience (EX)**: Tools for measuring and improving employee engagement, including the EX25 methodology and internal feedback programs. - **Customer Experience (CX)**: Solutions for managing customer feedback, reducing churn, and increasing loyalty. - **Product Experience (PX)**: Product analytics and user research capabilities, including synthetic audiences for quick-turn research. - **Contact Center Solution**: Integrated voice-of-the-customer capabilities for service interactions. - **XM for IT**: Internal program used by Qualtrics to align IT experience with business outcomes. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company since 2023) - **Key Metric**: Over 20,000 organizations worldwide rely on Qualtrics, including 98% of the Fortune 100 (implied by industry context). [qualtrics.com](https://www.qualtrics.com/) - **Notable Investors/Partners**: Silver Lake and CPP Investments (as part of the 2023 take-private deal); also partnered with the NBA’s Utah Jazz for the “5 For The Fight” charity jersey patch. - **Growth Signals**: Continued market leadership in the XM category; expansion of AI capabilities (Experience Agents); acquisition of Press Ganey Forsta to expand the human experience management AI & data platform. [qualtrics.com/careers](https://www.qualtrics.com/careers/) ## Competitive Advantages - **Category Creator & Market Leader**: Qualtrics defined and continues to command the Experience Management market. - **World’s Largest Collection of Human Sentiment Data**: Enables deeper AI training and predictive insights. - **Trust & Security**: “Trust is not a feature. It’s our track record.” – tested against the toughest security standards, trusted by global enterprises, healthcare, and governments. [qualtrics.com](https://www.qualtrics.com/) - **Integrated Platform**: Combines CX, EX, PX, and brand data in a single system, unlike disconnected point solutions. - **Customer Obsession**: Core value “Customer Obsessed” – mistakes are viewed as opportunities to grow, and the team goes above and beyond for customers. [qualtrics.com/about](https://www.qualtrics.com/about/) ## Strategic Focus - **AI & Automation**: Scaling “Experience Agents” to automate actions and recommendations at scale. - **Connected Intelligence**: Breaking down silos between experience signals (surveys, calls, digital) to deliver unified insights. - **Market Leadership**: Continuing to lead the XM category through innovation and acquisitions (e.g., Press Ganey Forsta). - **Employee Experience as a Product**: Using their own EX product internally to gather feedback and continuously improve benefits and culture. ## Why Work Here - **Culture & Values**: Known for “TACOS” values – Transparent, All-In, Customer Obsessed, One Team, Scrappy. Emphasis on ownership, impact, and continuous improvement. [qualtrics.com/about](https://www.qualtrics.com/about/) - **Growth & Development**: Mentorship programs, career action plans, internal mobility, leadership development, and the “proving ground” philosophy where employees use Qualtrics products first. [qualtrics.com/careers](https://www.qualtrics.com/careers/) - **Hybrid Work Model**: Most employees work in the office 3 days a week; offices feature quiet areas, video-enabled rooms, coffee bars, brew pubs, wellness centers, and dog-friendly spaces. [qualtrics.com/careers/us/en/benefits](https://www.qualtrics.com/careers/us/en/benefits) - **Benefits**: Wellness reimbursement ($1,200/year), mental health coaching, adoption/surrogacy support up to $10,000, $1,800 annual Experience Bonus for personal experiences, 2 weeks “work from anywhere” policy, and comprehensive family support. [qualtrics.com/careers/us/en/benefits](https://www.qualtrics.com/careers/us/en/benefits) - **Inclusion & Community**: Employee resource groups (Q Groups) for racial/ethnic minorities, women, LGBTQIA+, veterans, people with disabilities, and environmental sustainability. [qualtrics.com/careers](https://www.qualtrics.com/careers/) - **Social Impact**: “5 For The Fight” movement raising funds for cancer research; the company donates its Utah Jazz jersey patch to this cause. ## Sources 1. [Qualtrics About Page](https://www.qualtrics.com/about/) 2. [Qualtrics Careers Page](https://www.qualtrics.com/careers/) 3. [Qualtrics Benefits Page](https://www.qualtrics.com/careers/us/en/benefits) 4. 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