--- title: 'Account Manager at Adyen' canonical: 'https://feeny.ai/job/account-manager-adyen-shanghai-en9fhqwbbdzg' type: 'job' last_seen: '2026-09-09' --- # Account Manager at Adyen - **Company:** Adyen - **Location:** Shanghai, China - **Posted:** 2023-09-21 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/adyen/jobs/5359280 ## Job description This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Account Manager We’re looking for an experienced and proactive Account Manager to help reach our APAC ambitions. As part of the commercial team, you will be managing key account relationships across multiple industries and channels for our cross-border merchants. You are responsible for driving growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with our largest enterprise merchants and key contacts. The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment. You will strive to understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow ## What you'll do - Be fully responsible for the success and satisfaction of your merchants - Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts - Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience - Assess, clarify, and validate customer needs on an ongoing basis. You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy.Coordinate any internal project regarding your merchants - Work and collaborate with colleagues in the global Adyen team ## Who you are - At least 6 years of experience managing enterprise level clients (B2B) in a complex environment. - Recent experience working with Chinese merchants over the past 2 years - Commercial experience (e.g. sales or account management) or experience in payment/ financial industry is highly preferred. Otherwise, you have a track record of winning share of wallet, cross selling & upselling deals for digital and retail clients (such as e-commerce, gaming, OTA, streaming services etc.) - You can confidently use English on a day-to-day basis for technical conversations (e.g. pitching to merchants, internal discussions with global teams, etc.) and are native in Mandarin. - You're an excellent communicator who can build relations at all levels. - You're interested in pushing boundaries and creating value in the payment space. - You can work seamlessly with a global, multicultural team. - Able to travel domestically and internationally as part of the role. Please note that this role is a full-time position in Shanghai. It will require a relocation in case you live outside of Shanghai. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. [Learn more about our hiring process here](https://careers.adyen.com/how-we-hire). Don’t be afraid to let us know if you need more flexibility. This role is based in our Shanghai office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. ## About Adyen ## Company Overview - **One-liner**: Adyen provides a unified financial technology platform with end-to-end payment capabilities, data insights, and financial products designed for ambitious global businesses. - **Entity Type**: Public (ticker not specified in provided sources) - **Headquarters**: Amsterdam, Netherlands - **Founded**: 2006 - **Founders**: Pieter van der Does (Co-founder, CEO) and others ## Core Business - Primary industry: Financial technology (fintech) – payments, embedded finance, and data analytics. - Target customers: B2B, Enterprise (retail, travel & hospitality, SaaS platforms, marketplaces, food & beverage, digital media, financial services). - Mission: “Engineered for ambition” – help businesses grow faster with a single, modern platform. ## Products & Services - **Unified Payments Platform**: Accept, settle, and move money online, in-app, and in-store via one API supporting 200+ local payment methods and 150+ currencies. - **Adyen for Platforms**: Enables marketplaces and SaaS platforms to manage payments, payouts, and money movement for their users. - **Adyen Issuing**: Issue physical and virtual cards under the client’s brand. - **Adyen Embedded Finance**: Embed payments, accounts, card issuing, and capital into third-party products. - **Risk Management & Fraud Tools**: Built‑in optimization to reduce fraud and lower payment costs. - **Terminal API & Point of Sale (POS)**: Integrated in‑person payment hardware. - **Adyen Giving**: Donation feature for charitable contributions at checkout. - **Adyen Agentic** (new): AI‑platform commerce capabilities. ## Market Standing - **Valuation/Market Cap**: Not provided in search results (public company). - **Key Metric**: Processed volume of €970.1 BN in 2023 [adyen.com/about]. - **Notable Customers/Partners**: Meta, Nord Security, L’Occitane, Rectangle Health, Vagaro, Groupon (first global enterprise merchant) [adyen.com]. - **Growth Signals**: - 4,000+ employees representing 115+ nationalities [adyen.com/about]. - 28–29 offices across Europe, North America, Asia Pacific, Latin America, and the Middle East [adyen.com/about]. - Obtained US, UK, EU banking licenses and acquiring licenses in Japan, UAE, Malaysia, Puerto Rico, Singapore, Hong Kong, Australia, New Zealand [adyen.com/about]. - Launched Adyen Agentic and continues to expand embedded finance offerings. ## Competitive Advantages - 99.999% historical platform uptime [adyen.com]. - Single API that supports multiple use cases and channels, reducing integration complexity. - Fully in‑house built technology (no third‑party patchwork). - Direct acquiring licenses in multiple regions, providing local expertise and compliance. - Data‑driven optimizations powered by trillions of euros in transaction data. - Engineering‑first culture with a focus on speed, autonomy, and long‑term thinking. ## Strategic Focus - Expand global footprint and acquiring licenses. - Grow embedded finance and platform products (Adyen for Platforms, Issuing, Capital). - Launch AI‑powered commerce via Adyen Agentic. - Maintain high reliability and compliance (US, UK, EU banking licenses). - Attract and retain top engineering talent to solve complex financial challenges. ## Why Work Here - **Culture**: “Office‑first” with flexibility – believes in‑person collaboration builds genuine connection [careers.adyen.com]. - **Benefits**: “Adyen+” monthly financial contribution for individual needs (childcare, language courses, home office setup), plus health insurance, commute allowance, lunch in office, and local benefits. - **Engineering**: Engineers tackle unique challenges in financial technology; culture emphasizes launching fast, iterating, winning as a team, and creating your own path (“The Adyen Formula”). - **Global Team**: 115+ nationalities across 28 offices; diverse, collaborative environment. ## Sources 1. [adyen.com/about](https://www.adyen.com/about) 2. [adyen.com](https://www.adyen.com/) 3. [careers.adyen.com](https://careers.adyen.com/) 4. [careers.adyen.com/vacancies](https://careers.adyen.com/vacancies) 5. [careers.adyen.com/formula](https://careers.adyen.com/formula) ## Other roles at Adyen - [Enterprise Sales Manager](https://feeny.ai/job/enterprise-sales-manager-adyen-berlin-2rd7m65qgbke) — Berlin, Germany - [Senior Strategy Manager, Digital Content, Media & Communications](https://feeny.ai/job/senior-strategy-manager-digital-content-media-communications-adyen-san-francisco-w114rbqr3zjx) — San Francisco, CA - [GTM Engineer](https://feeny.ai/job/gtm-engineer-adyen-new-york-0hq89xg10d3r) — New York, NY - [Technical Project Manager - Software Release](https://feeny.ai/job/technical-project-manager-software-release-adyen-amsterdam-1hf3zxn6z4nj) — Amsterdam, Netherlands - [Optimization Manager](https://feeny.ai/job/optimization-manager-adyen-amsterdam-h9p6ck22jmgw) — Amsterdam, Netherlands - [Technical Support Engineer - Finance](https://feeny.ai/job/technical-support-engineer-finance-adyen-bengaluru-w59c462qxg9x) — Bengaluru, India - [Compliance Officer, Growth Programs (Japanese speaking)](https://feeny.ai/job/compliance-officer-growth-programs-japanese-speaking-adyen-singapore-kkyjmsbj909m) — Singapore - [Corporate Tax Manager - US & International Tax](https://feeny.ai/job/corporate-tax-manager-us-international-tax-adyen-san-francisco-xamsn6mbtvan) — San Francisco, CA - [Team Lead - Salesforce Commercial](https://feeny.ai/job/team-lead-salesforce-commercial-adyen-amsterdam-nycf1nzgw189) — Amsterdam, Netherlands - [Compliance Officer - Growth Programs](https://feeny.ai/job/compliance-officer-growth-programs-adyen-amsterdam-wz1v9t5kkv42) — Amsterdam, Netherlands