---
title: 'Account Manager at Alertus Technologies'
canonical: 'https://feeny.ai/job/account-manager-alertus-technologies-baltimore-vkhtqjzxk9qv'
type: 'job'
last_seen: '2026-10-21'
---

# Account Manager at Alertus Technologies

- **Company:** Alertus Technologies
- **Location:** Baltimore, MD
- **Compensation:** $50k–$80k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-21
- **Apply:** https://jobs.lever.co/alertus/60745ad2-21b7-45dd-a88d-9cfdb26715ad

## Job description

Company Description At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description The Account Managers are responsible for working directly with our customers to ensure full, continuous satisfaction with our solutions and services are met. The Account Manager’s ultimate goals are to drive customer engagement and readiness of our solutions in times of crisis.  Their engagement activities are responsible for building strong customer relationships that promote customer retention as well as ensuring customers are aware of opportunities to better complete their unified notification solutions with simple, easy-to-deploy automated crisis response tools they may not yet have. The ideal candidate will possess strong communication and organizational skills. They will need a strong technical understanding of our products’ current capabilities and the drive to find out more about our customers’ needs to ensure that our solutions are meeting their expectations to the fullest. Travel to our Baltimore HQ is required for onboarding, trainings, and other in-person team/company activities. Candidates must be located in the Baltimore, MD area and/or within driving distance to our headquarters.

A Day in the Life:

- Establishes, manages, and nurtures Alertus’ customer relationships and experiences in our top commercial accounts to ensure customer satisfaction
- Proactively reaches out to develop customer relationships to ensure we have active points of contact for continuity,training, and testing so that the customer is always prepared to activate their solution if necessary
- Travels to customer sites to put a “human” experience behind every call and email.
- Manages and/or supports the renewal process across the assigned top corporate accounts in achieving growth in their annual recurring revenue
- Educates clients on new features, assists them with extending their utilization, refreshes their training and trains new staff, obtains their feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups
- Acts as a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, technical support, sales, marketing, finance, and product development teams
- Acts as a liaison between our customers and our internal technical teams to capture and deliver product requests for desired features and spearheads projects for developing new features and the release and training of these features to our clients
- Cultivates and closes new business opportunities through product offering expansions, site expansions, and referrals.

Required Skills & Abilities:

- Ability to travel at least 50% of the time
- Strong interpersonal skills including written and oral communication skills
- Self-motivated and able to work under minimal direction
- Ability to drive projects to completion in challenging circumstances
- Ability to facilitate discussion, identify, and implement alternatives or different
- Experience using Customer Relationship Management (CRM) tools such as SalesForce
- Ability to collaborate with other departments
- Experience creating client targeted collateral and presentations
- Experience developing and providing client training programs

Education & Experience:

- Bachelors degree preferred or equivalent work experience
- 2-5 years work experience in a fast paced sales driven company; preferably in a software or hardware market

Alertus Career Advantages:

- Unlimited Paid Time Off
- Paid Holidays
- 401(k) Retirement Plan
- Medical, Dental, and Vision Plans
- Short-term Disability, Accident, Hospital, and Cancer Insurance
- Live Near Your Work HomeBuying Incentive
- Employee Referral Bonuses
- Flex Scheduling

Additional Information: Our approach to Artificial Intelligence. We value the human element of our hiring process. We do not use AI to screen applications or replace human judgment in our selection, and all final decisions are made by real people. We ask that you approach your application with the same spirit. The use of AI to answer interview questions during the interview or to take technical assessment tests is strictly prohibited and can result in the immediate disqualification of your candidacy. As a reminder, recording conversations is illegal in many states without dual party consent.

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All your information will be kept confidential according to EEO guidelines.

AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP

## About Alertus Technologies

## Company Overview
- **One-liner**: Alertus Technologies provides unified emergency mass notification systems that help organizations protect lives, secure assets, and maintain business continuity through multi-layered alerting.
- **Entity Type**: Private (funding stage not publicly available)
- **Headquarters**: Beltsville, Maryland, USA (with roles also listed in Baltimore, MD)
- **Founded**: 2002
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Emergency Mass Notification / Critical Incident Response / Safety & Security
- **Target customers**: B2B – higher education, K-12, healthcare, industrial manufacturing, corporate, government, military, and transportation
- **Mission**: “Enable organizations to disseminate information to help protect lives, secure assets, and maintain business continuity.”

## Products & Services
Alertus offers a comprehensive mass notification system covering four Critical Alerting Layers:

- **Facility-based Notification**: Integrated alerting devices such as IP Speakers, Alert Beacons, strobes, sounders, and panic buttons for on-site coverage.
- **Network-based Alerting**: Desktop alerts, VoIP phones, digital signage, and other IP-connected endpoints.
- **Outdoor Warning**: Clear spoken messages and siren tones for widespread outdoor areas.
- **Personal & Mobile Notification**: Mobile apps, text/email, social media, and workplace communication integrations.

All layers are unified under a single, cost‑effective platform that integrates with existing life‑safety, fire, access control, building automation, and camera systems.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: 2,500+ organizations served across 40+ countries; protects 40+ million lives
- **Notable Investors/Partners**: Not publicly listed
- **Growth Signals**: Long track record (20+ years), expanding into multiple sectors (K‑12, healthcare, industrial, government), and continuous product innovation (interoperable software, next‑gen hardware)

## Competitive Advantages
- **Only provider** offering solutions for all four Critical Alerting Layers, enabling a unified, multi‑channel approach.
- **20+ years** of industry expertise and a proven track record in real‑world crisis situations.
- **Seamless integration** with legacy systems, allowing organizations to modernize without replacing existing infrastructure.
- **Scalable and cost‑effective** – suitable for small campuses to large multi‑site enterprises.

## Strategic Focus
- Continue raising the bar for mass notification by developing interoperable, next‑generation audible and visual hardware.
- Expand into new verticals (e.g., transportation, military) while deepening existing relationships in education, healthcare, and corporate sectors.
- Emphasize integration with building automation and life‑safety systems to provide comprehensive situational awareness.

## Why Work Here
- **Culture**: Collaborative, positive environment where every employee impacts lives and safety. Promotes from within and invests in employee development.
- **Diversity & Inclusion**: Committed to creating an accepting, valued, and supportive workplace for all.
- **Work Model**: Mix of on‑site and hybrid roles (e.g., Implementations Manager is hybrid; Engineering roles are on‑site in Baltimore, MD).
- **Compensation**: Highly competitive packages with a focus on work‑life balance.
- **Perks**: COVID‑19 vaccination policy, E‑Verify participation, Equal Opportunity Employer.
- **Engineering**: Continuously developing innovative, industry‑leading solutions; strong cross‑departmental collaboration.
- **Note**: Does not provide visa sponsorship for external applicants (except for long‑term consultants after 3 years).

## Sources
1. [alertus.com – About](https://www.alertus.com/about)
2. [alertus.com – Products](https://www.alertus.com/)
3. [alertus.com – Careers](https://www.alertus.com/careers)
4. [jobs.lever.co/alertus – Job listings](https://jobs.lever.co/alertus)
5. [cbinsights.com – Company profile](https://www.cbinsights.com/company/alertus-technologies)

## Other roles at Alertus Technologies

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- [Senior UX Designer](https://feeny.ai/job/senior-ux-designer-alertus-technologies-baltimore-v5yy8y6hth5j) — Baltimore, MD
- [Technical Support Analyst II (Hardware & Field Service)](https://feeny.ai/job/technical-support-analyst-ii-hardware-field-service-alertus-technologies-rf14cb02qwz8) — Baltimore, MD
- [Regional Account Manager - Education](https://feeny.ai/job/regional-account-manager-education-alertus-technologies-baltimore-ksgs52v0tgzj) — Baltimore, MD
- [Director of New Markets & Industry Relations](https://feeny.ai/job/director-of-new-markets-industry-relations-alertus-technologies-baltimore-zd7papejz310) — Baltimore, MD
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