---
title: 'Account Manager at Alex AI'
canonical: 'https://feeny.ai/job/account-manager-alex-ai-san-francisco-gbxz6zztf69a'
type: 'job'
last_seen: '2026-09-16'
---

# Account Manager at Alex AI

- **Company:** Alex AI
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-16
- **Apply:** https://jobs.ashbyhq.com/alexai/05e6e62d-8987-45ef-84cf-625cf6229551

## Job description

## About Alex

Alex is the AI recruiter for hiring great people. Alex interviews, screens, and schedules every candidate – over voice, video, and text – so talent teams hire more great people, faster, without adding TA headcount. The recruiter stays in control: every shortlist is approved by a human, and every relationship and offer is owned by the customer's team. We're past 1M+ interviews, integrate with 33+ ATS platforms, and 96% of candidates prefer interviewing with Alex. We're revenue-generating, well-funded, backed by premier investors, and are focused on enterprise customers: selling to VPs of Talent Acquisition, CHROs, and CFOs at large employers who are rethinking how hiring gets done at scale.

## About the Role

Every Alex account is run by a pair. A Forward-Deployed Engineer owns the technical deployment — the ATS integration, the workflows, the support queue. You own the relationship and the revenue. You're joining the AM team early, and your input will shape the function. This role is based in office in San Francisco. You'll carry a book of accounts: retaining and growing revenue, deepening the relationship, and finding the strategic expansion paths.

- Own NRR for your book — renewals end to end, plus the upsells and expansions that grow an account past its initial booking.
- Multi-thread the relationship — exec sponsors, champions, and the recruiters using Alex daily, so a single departure doesn't take the account with it.
- Drive adoption — onboard users, run trainings, and watch usage closely enough to spot which teams need a nudge before it surfaces in a renewal.
- Build the business case, inside and out — arm your champion to sell Alex to their own leadership, then turn those wins into case studies that help close the next deal.
- Lead QBRs with business stakeholders, using usage data and our roadmap to open expansion paths. Set success criteria at kickoff so renewals confirm next steps rather than force them.
- Work the pair with engineering — route technical asks to your FDE rather than absorbing them, and pass expansion signals back the other way.

## About You

- 5+ years in Account Management, Customer Success with a revenue number, or an AE carrying a renewal and expansion book, at a SaaS company. You can name the target you carried and how you hit it.
- You've owned renewals end to end — timeline, pricing, negotiation, close — and you're comfortable asking for money.
- You've gotten a customer's team to change how they work, not just gotten a contract signed.
- Credible with executives and with recruiters on the same day.
- Technically fluent, not technically hands-on: you can hold a real conversation about an ATS integration and know when to bring in your FDE.
- A data-driven storyteller: you act on usage metrics before a renewal is at risk, and turn a customer win into collateral that helps win the next one.
- A commercially confident builder: you'd rather have the pricing conversation early than let it sit, and you’re excited to build playbooks for this function at you go.
- Bonus: experience at a high-growth startup.

This might not be the role for you if you prefer a support role without a number attached, or you don't want to work in person. We're in office in SF 5 days a week.

What's in it for you?

- Shape the foundation of our Account Management org, with an engineer paired with you on every account you run.
- Competitive compensation, equity, and growth potential.
- Medical, dental, and vision insurance, unlimited PTO, company-paid team lunches, a beautiful office in SF, and great company events.

If you've gotten this far and our culture resonates with you, we want you to apply. Your first conversation will be with Alex, our AI recruiter.

Alex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

## About Alex AI

## Company Overview
- **One-liner**: Alex AI builds an agentic AI recruiter that automates the entire hiring workflow—resume screening, candidate outreach, interviewing, identity verification, and scheduling—so recruiters can focus on building relationships and closing top talent.
- **Entity Type**: Private (Series A; $19.9M total funding)
- **Headquarters**: San Francisco, United States
- **Founded**: 2024
- **Founders**: Aaron Wang (Co-Founder and CEO) [linkedin.com](https://www.linkedin.com/company/hire-alex)

## Core Business
- **Primary industry**: Technology, Information and Internet (HR Tech / AI Recruiting)
- **Target customers**: B2B – enterprise employers, staffing firms, Fortune 100 companies, financial institutions, nationwide restaurant chains, Big 4 accounting firms [techcrunch.com](https://techcrunch.com/2025/09/29/ai-recruiter-alex-raises-17m-to-automate-initial-job-interviews/)
- **Mission**: “Free your team to hire at their best, at any scale. Alex automates the busywork and creates space for your recruiters to build candidate relationships, partner with hiring managers, and win top talent.” [alex.com](https://www.alex.com/)

## Products & Services
- **Resume Screens**: Instantly evaluates every resume against specific job criteria, producing clear, explainable scoring with plain-language summaries of strengths, gaps, and role alignment. [alex.com](https://www.alex.com/platform)
- **Talent Match**: Rediscovers top talent already in the ATS for every new role using natural language matching, surfacing qualified past applicants. [alex.com](https://www.alex.com/)
- **AI Interviews**: Conducts personalized two-way screening interviews via video, phone, SMS, or WhatsApp in 26+ languages, 24/7. Asks intelligent follow-up questions and adapts in real-time. [alex.com](https://www.alex.com/platform)
- **Coordinator**: Manages the handoff from AI screening to human interview—books qualified candidates directly on the team’s calendar, packages a complete briefing with scores and insights, and handles confirmations, reminders, and rescheduling. [alex.com](https://www.alex.com/platform)
- **Verify**: Validates candidate identity and detects fraud in real-time during interviews by analyzing audio, video, and behavior (no extra steps for honest candidates). [alex.com](https://www.alex.com/)

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding of **$19.9M** across three rounds:
  - Seed (2024-03-01): $125K, 1 investor
  - Seed (2025-05-01): $2.8M, led by 1984 Ventures, 4 investors
  - Series A (2025-09-01): $17M, led by Peak XV Partners with participation from Y Combinator, Uncorrelated Ventures, and CHROs from Fortune 500 companies [linkedin.com](https://www.linkedin.com/company/hire-alex) [techcrunch.com](https://techcrunch.com/2025/09/29/ai-recruiter-alex-raises-17m-to-automate-initial-job-interviews/)
- **Notable Investors/Partners**: Peak XV Partners, Y Combinator, Uncorrelated Ventures, 1984 Ventures
- **Growth Signals**:
  - Headcount: 33 employees (+300% YoY) [linkedin.com](https://www.linkedin.com/company/hire-alex)
  - Over **1,000,000 candidates interviewed** to date [alex.com](https://www.alex.com/)
  - **96% of candidates prefer Alex** over traditional screening [alex.com](https://www.alex.com/)
  - **2x faster time-to-hire** for customers [alex.com](https://www.alex.com/)
  - Integrates with **33+ ATS** platforms including Workday, iCIMS, Greenhouse, Lever, SmartRecruiters, SAP SuccessFactors [alex.com](https://www.alex.com/platform)
  - **48% of Alex interviews happen after traditional business hours**, showing candidate convenience [alex.com](https://www.alex.com/)

## Competitive Advantages
- **Human-in-the-loop design**: No candidate is auto-rejected by AI; hiring teams can challenge, override, or disregard AI outputs at any point. The final decision always rests with humans. [alex.com](https://www.alex.com/platform)
- **Transparent and defensible AI**: Every interview produces a documented record (questions, responses, criteria). Monthly bias audits by independent third-party Warden AI across 15+ protected classes, with results published publicly. Compliant with NYC Local Law 144 and EU AI Act. [alex.com](https://www.alex.com/platform)
- **Enterprise-grade trust**: SOC 2 Type II certified across all five trust service criteria, GDPR compliant, and no data scraping or inferred profiles—candidates are evaluated only on information they knowingly provide. [alex.com](https://www.alex.com/platform)
- **Multi-channel, multilingual**: Interviews via video, phone, SMS, and WhatsApp in 26+ languages, adapting to candidate preferences and time zones. [alex.com](https://www.alex.com/)

## Strategic Focus
- **Current priorities**: Scale the platform to serve more enterprise customers and deepen ATS integrations. The Series A funding will be used to expand the team (currently 33 people, growing rapidly) and enhance product capabilities. [techcrunch.com](https://techcrunch.com/2025/09/29/ai-recruiter-alex-raises-17m-to-automate-initial-job-interviews/)
- **Long-term vision**: Interview millions of job applicants to build professional profile data that is richer and deeper than LinkedIn’s—based on the thesis that a 10-minute conversation reveals more than a static profile. [techcrunch.com](https://techcrunch.com/2025/09/29/ai-recruiter-alex-raises-17m-to-automate-initial-job-interviews/)

## Why Work Here
- **High-growth environment**: 300% headcount growth in the last year, with a small but rapidly scaling team (33 employees). [linkedin.com](https://www.linkedin.com/company/hire-alex)
- **Impactful mission**: Build the future of hiring with agentic AI that makes the process fairer, faster, and more transparent for both candidates and recruiters.
- **Engineering culture**: Technical co-founder (Aaron Wang, ex-Facebook and quant hedge fund) leads the company; the platform is built on cutting-edge AI, natural language processing, and real-time voice/video interaction. [ycombinator.com](https://www.ycombinator.com/companies/alex-com)
- **Open roles**: Currently hiring for Customer Success Manager, Sales Development Representative (SDR), and Full-Stack Software Engineer. [linkedin.com](https://www.linkedin.com/company/hire-alex)
- **Work policy**: Not explicitly stated, but with a San Francisco HQ and a remote-friendly candidate experience (48% of interviews after hours), the company likely supports flexible/hybrid arrangements.
- **Notable perks**: Not detailed publicly, but as a Y Combinator-backed startup with strong investor support, expect competitive equity and the chance to shape a fast-growing product from an early stage.

## Sources
1. [alex.com](https://www.alex.com/)
2. [alex.com/platform](https://www.alex.com/platform)
3. [linkedin.com](https://www.linkedin.com/company/hire-alex)
4. [ycombinator.com](https://www.ycombinator.com/companies/alex-com)
5. [techcrunch.com](https://techcrunch.com/2025/09/29/ai-recruiter-alex-raises-17m-to-automate-initial-job-interviews/)

## Other roles at Alex AI

- [Full-Stack Software Engineer](https://feeny.ai/job/full-stack-software-engineer-alex-ai-san-francisco-kham0as2edgg) — San Francisco, CA
- [Security & Trust Engineer (SF-based)](https://feeny.ai/job/security-trust-engineer-sf-based-alex-ai-san-francisco-6wkykrvr8j5q) — San Francisco, CA
- [Forward-Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-alex-ai-san-francisco-5er8b4863jda) — San Francisco, CA
- [Account Manager](https://feeny.ai/job/account-manager-oxylabs-vilnius-ssngwmk36cdc) — Vilnius, Lithuania
- [Account Manager](https://feeny.ai/job/account-manager-umi-stone-opustone-stratford-bwwdfdartvwj) — Stratford, CT
- [Account Manager](https://feeny.ai/job/account-manager-kernel-london-dj0ysdazy46t) — London, United Kingdom
- [Account Manager](https://feeny.ai/job/account-manager-red-oak-remote-dpqzqa2hxjgg)
- [Account Manager](https://feeny.ai/job/account-manager-resonate-united-states-npptd3yebkda) — United States
- [Account Manager](https://feeny.ai/job/account-manager-weekday-bengaluru-cpq1xh17qx2y) — Bengaluru, India
- [Account Manager](https://feeny.ai/job/account-manager-kaseya-careers-dublin-tm5tczmj8zwh) — Dublin, Ireland