---
title: 'Account Manager (Australia) at Dandy'
canonical: 'https://feeny.ai/job/account-manager-australia-dandy-sydney-tdwnhkxvvnhq'
type: 'job'
last_seen: '2026-10-16'
---

# Account Manager (Australia) at Dandy

- **Company:** [Dandy](https://feeny.ai/companies/dandy)
- **Location:** Sydney, Australia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/dandy/5d8b364e-2d08-4da5-ae6b-808aadc97578

## Job description

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. Position Overview: Dandy is looking for an Account Manager to join the growing team and delight our customers: dentists across the country. New customers will be transitioned directly from sales to you, and you will quickly build your portfolio to 200+ accounts. Our Super Solo segment serves accounts that have only 1 location with multiple doctors. As the owner of your book of business, your primary focus will be on driving Net Revenue Retention (NRR) by proactively fostering strong customer relationships, providing consultative solutions to your customers’ needs, and activating new user (doctor) growth. You will collaborate closely with Sales, Training, and Customer Support to drive customer satisfaction and ultimately customer retention. Key Responsibilities:

- Book Management
- Drive NRR through strategic account planning and proactive customer engagement
- Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement
- Use a mix of service and sales skills to manage the doctor experience during critical moments of Dandy’s customer journey
- Commercial Sales
- Identify and execute upsell and cross-sell opportunities within your given book of business
- Drive activations of more users / doctors within a practice
- Drive sales of additional scanners within a practice
- Client Relationship Management
- Build and maintain strong, long-lasting relationships with doctors at key accounts to foster trust and loyalty
- Provide consultative solutioning and negotiate commercial terms with doctors through a nuanced understanding their goals and feedback
- Experiment and execute on churn reduction strategies
- Clinical Knowledge
- Deeply understand the operations of a dentistry practice and the competitive market of digital dentistry to better engage with doctors
- Have ability to speak in the language of clinicians in order to problem solve and be a partner to the customers
- Continuous Improvement
- Experiment on the tactics, talk tracks, and use cases to continuously improve on how we can more effectively retain customers
- Collaborate with cross-functional teams such as customer support and training to better serve your customers
- Collect feedback and disseminate learnings back to the rest of the company to drive product enhancements

Qualifications:

- 4+ years of experience in dental industry in Sales, Account Management, Customer Success, or other role that interfaced directly with dentists
- Track record of upselling and growing your account portfolio
- Enjoy talking on the phone with clients for over 60% of your day.
- Have a desire to dive deeper and understand customer’s pain points.
- Comfortable analyzing data and using dashboards to inform your decisions and outreach.
- Enthusiasm for experimentation and iteration to hone your craft
- Highly motivated, performance driven individual.
- Exceptional communication, problem-solving, and organizational skills.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.

Please note: Some travel may be necessary to attend Dandy offsites, industry events, and to visit customers. For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit [Dandy Careers](https://www.meetdandy.com/careers/) for more! Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our [Privacy Policy](https://www.meetdandy.com/privacy-policy/) and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting [Privacy Requests](https://www.meetdandy.com/privacy-requests/).

## About Dandy

## Company Overview
- **One-liner**: Dandy is a fully digital dental lab that provides AI-powered design, in-house manufacturing, and a free intraoral scanner to help dental practices streamline crowns, dentures, implants, aligners, and other restorations.
- **Entity Type**: Private (Series D funding led by Greenoaks and General Catalyst)
- **Headquarters**: New York, NY, United States
- **Founded**: 2020
- **Founders**: Daniel Hanover (Co-Founder); other co-founders not publicly named

## Core Business
- **Primary industry**: Dental laboratory services / Digital dentistry / Healthcare technology
- **Target customers**: B2B – dental practices, DSOs (Dental Service Organizations), and multi-location practices
- **Mission**: “Transform the antiquated $400 B global dental industry” by integrating scanning, design, and manufacturing into a seamless digital workflow [meetdandy.com](https://www.meetdandy.com/)

## Products & Services
- **Crowns & Bridges** (zirconia, eMax, PFM, metal, gold): Digital scan-to-mill restorations with 5‑day turnaround.
- **Implants**: Digital implant readiness workflow, scan bodies, and custom abutments.
- **Dentures & Partials**: Two‑appointment digital denture workflow with real‑time technician feedback.
- **Clear Aligners & Retainers**: Custom clear aligners, clear retainers, and wire retainers.
- **Splints & Sleep Apnea Devices**: NTI night guards, mandibular advancement devices.
- **Chairside Software**: Proprietary software that guides scanning step‑by‑step and enables real‑time chat/video with technicians.
- **Free Intraoral Scanner**: “World’s smartest intraoral scanner” provided at no cost to Dandy customers.
- **AI-Powered Quality Control & Design Engine (DANTE™)**: Biomimetic AI that detects scan issues in real time and automates restoration design.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Revenue exceeded $100 M within the first two years of launch; over 2 million patients have received a Dandy product [meetdandy.com](https://www.meetdandy.com/)
- **Total Funding**: $4.3 M (Seed round, 2019) with subsequent Series B (led by Greenoaks), Series C (led by General Catalyst, Human Capital, Aug 2022), and Series D (led by Greenoaks and General Catalyst) – exact amounts not disclosed [linkedin.com](https://www.linkedin.com/company/dandyofficial)
- **Notable Investors**: Greenoaks, General Catalyst, Human Capital
- **Growth Signals**:
  - Headcount: 1,132 employees (+62.9 % year-over-year) [linkedin.com](https://www.linkedin.com/company/dandyofficial)
  - International presence: Operates in 30 countries including Egypt, Canada, Costa Rica, South Africa, and the UK
  - Acquired competitor Neem (dental clear aligner company)
  - 78 active job postings as of mid‑2026

## Competitive Advantages
- **Fully integrated digital workflow**: The only dental lab combining scanning, AI design, and in‑house manufacturing (including proprietary robotics and 3D printing).
- **Free hardware lock‑in**: Providing a free intraoral scanner reduces upfront cost for dentists and creates a sticky ecosystem.
- **AI‑driven quality and speed**: Biomimetic design engine (DANTE) and real‑time scan review reduce remakes and chair time.
- **Rapid scale**: Reached $100 M revenue in two years and continues to grow headcount by >60 % annually.

## Strategic Focus
- **International expansion**: Building out sales and customer success teams in Spain, UK, and other markets.
- **New verticals**: Hiring “Founding Account Executive (New Vertical)” suggests expansion beyond core restoration products.
- **AI & automation**: Continued investment in machine learning for design, robotics for manufacturing, and computer vision for quality control.
- **Enterprise‑scale**: Developing solutions for large DSOs and multi‑location practices (“Built for the practitioner. Engineered for the enterprise”).

## Why Work Here
- **Culture & flexibility**: “Flexibility, built in” – Dandy offers remote‑first / hybrid work with tools and trust to work where productive [meetdandy.com](https://www.meetdandy.com/careers/).
- **Compensation**: Performance‑based bonuses and equity opportunities so employees share in company growth.
- **Engineering challenges**: Teams work on cutting‑edge robotics, machine learning, computer vision, and AI – significant opportunity for technical impact.
- **Rapid growth trajectory**: From $0 to $100 M revenue in two years; headcount doubling roughly every 18 months.
- **Values**: “Obsess over customers”, “Make a bias for action”, “Win as one”, “Deliver quality results”.
- **Notable perks**: Free intraoral scanner? (employee perk not specified), but the pace and technical autonomy are highlights.

## Sources
1. [meetdandy.com](https://www.meetdandy.com/)
2. [meetdandy.com/careers](https://www.meetdandy.com/careers/)
3. [linkedin.com/company/dandyofficial](https://www.linkedin.com/company/dandyofficial)
4. [indeed.com/cmp/Dandy](https://www.indeed.com/cmp/Dandy)
5. [jobs.ashbyhq.com/dandy](https://jobs.ashbyhq.com/dandy)

## Other roles at Dandy

- [Senior Manager, Finance Operations](https://feeny.ai/job/senior-manager-finance-operations-dandy-united-states-aydasf8gabq5) — United States
- [Dental Field Trainer (Germany)](https://feeny.ai/job/dental-field-trainer-germany-dandy-germany-b1vdcsh9ng2h) — Germany
- [Senior Accountant](https://feeny.ai/job/senior-accountant-dandy-united-states-qr6dqvhwcnxb) — United States
- [GTM Systems Lead (Spain)](https://feeny.ai/job/gtm-systems-lead-spain-dandy-spain-c583a1jz1t0n) — Spain
- [GTM Systems Lead (Portugal)](https://feeny.ai/job/gtm-systems-lead-portugal-dandy-portugal-2af0r8sd87cs) — Portugal
- [Business Development Manager (Spain)](https://feeny.ai/job/business-development-manager-spain-dandy-barcelona-j7qf6knfq57a) — Barcelona, Spain
- [Digital Dentistry Trainer](https://feeny.ai/job/digital-dentistry-trainer-dandy-milan-d5p6468dr24p) — Milan, Italy
- [Large Enterprise Account Executive (UK)](https://feeny.ai/job/large-enterprise-account-executive-uk-dandy-london-cj8chyd6ce2j) — London, United Kingdom
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- [Enterprise Account Executive UK](https://feeny.ai/job/enterprise-account-executive-uk-dandy-london-76dc96c98nnk) — London, United Kingdom