--- title: 'Account Manager - Australia at Nivoda' canonical: 'https://feeny.ai/job/account-manager-australia-nivoda-australia-rj19yj9m1s50' type: 'job' last_seen: '2026-09-11' --- # Account Manager - Australia at Nivoda - **Company:** Nivoda - **Location:** Australia - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-10 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/nivoda/22904a0e-3b19-43e0-83c0-6ac5f64b138c ## Job description ## About Nivoda 💎 Nivoda is the operating system for the global jewellery industry — a B2B marketplace connecting jewellery retailers with the world’s best suppliers of natural diamonds, lab-grown diamonds, gemstones, melee and finished jewellery. We operate in 70+ countries and transact over $300M annually, and we’re just getting started: the industry we serve is worth $350B and still largely runs on phone calls, spreadsheets and handshakes. We’re changing that. ## Our Mission Nivoda was born out of a simple frustration: trading diamonds and jewellery was slow, opaque and inefficient. Buyers couldn’t access global supply. Suppliers couldn’t reach global demand. Our mission is to give every jewellery business — regardless of size or location — the access, tools and service to compete and grow. The APAC Commercial Team ⭐️ You’ll join our APAC commercial team, reporting into our GM for North America & APAC. We’re remote-first, low-hierarchy, and we move fast. In Australia and New Zealand you’ll work hand-in-hand with our local Account Executive, who wins and ramps new customers before handing them to you to keep and grow. ## About the Role We’re hiring our first dedicated Account Manager for Australia & New Zealand. You’ll own our existing ANZ customer base — every retailer that has ramped past their first months on Nivoda — and your job is simple to state and hard to do: keep them, grow them, and make Nivoda their first call for everything they buy. You’ll be measured on the retention and growth of your book, not on new logos. New business stays with our AE; the book is yours. What would you be doing? 🤔 - Own a book of ramped and tenured ANZ jewellery retailers as their primary commercial contact - Protect and grow net revenue retention across your book — spot churn risk early and act on it - Grow share of wallet by expanding accounts across categories: natural diamonds, lab-grown, melee, gemstones and finished jewellery - Reactivate lapsed and declining accounts with structured win-back plays - Run regular business reviews with your top accounts — pricing, stock, service, growth plans - Take clean handoffs from the AE as newly won customers finish ramping - Work with our operations, support and finance teams to resolve customer issues fast — deliveries, returns, QC, credit - Keep Salesforce accurate: activity, account health and revenue outlook for your book - Feed customer and market insight back into the business to shape product, pricing and supply - Occasionally represent Nivoda at trade fairs and industry events across AU & NZ What do we need from YOU? 😎 - 3+ years in B2B account management, inside sales or customer success, carrying a revenue or retention target - A track record of retaining and growing existing accounts — not just closing new ones - Commercial sharpness: comfortable talking margin, pricing and stock with business owners - Organised and self-directed — you can run a large book remotely without day-to-day management - Strong CRM discipline (Salesforce or similar) - Based in Australia with full working rights, able to cover AU & NZ time zones - Excellent written and spoken English ## Nice to have 😉 - Experience in jewellery, diamonds, watches or luxury goods - Marketplace, wholesale or trading business background - Experience selling to SMB owner-operators - Comfort with data — building your own account views in spreadsheets or BI tools Our culture and what we offer 🚀 Nivoda is collaborative, ambitious and growing fast. We give people real ownership early, back them to make decisions, and invest in continuous learning. You’ll have a direct line to leadership and a visible impact on how a whole region performs. Our current benefits - 🕐 Flexible working hours and a vibrant company culture - 🌍 Remote work - 📈 Opportunities for growth and learning - 🏖️ Unlimited holiday allowance - 🚀 The chance to join during an exponential expansion phase ## Equal Opportunity Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts, don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. Please note: Our Talent Acquisition Team is international. We kindly ask you to submit your CV and application in English so that it can be reviewed correctly. This is a full time, permanent position in Australia. Unfortunately, we are unable to offer sponsorship at this time. Not quite the right fit? If after reading this job description you believe this is not the best fit for you, we'd encourage you to join our [Nivoda Talent Pool](https://nivoda.net/talent-pool) so we can keep you in mind as new roles open up. ## About Nivoda ## Company Overview - **One-liner**: Nivoda provides a B2B platform that connects jewelers with the world’s largest range of diamonds, gemstones, melee, and finished jewelry, offering inventory-free sourcing, logistics, and credit. - **Entity Type**: Private (Series C, $92M total funding) - **Headquarters**: London, United Kingdom - **Founded**: 2017 - **Founders**: Andre Woons (Co‑founder & CIO); other founders not publicly disclosed ## Core Business - **Primary industry**: Wholesale Luxury Goods and Jewelry / B2B Diamond & Gemstone Marketplace - **Target customers**: Jewelers, retailers, and jewellery businesses (B2B, SMB to Enterprise) - **Mission statement**: “Make global jewellery trade simple and accessible by empowering our partners with an all‑in‑one solution to run and grow their businesses.” ## Products & Services - **[Virtual Showroom]**: In‑store tool enabling retailers to showcase any diamond or gemstone from Nivoda’s inventory via 360° videos – zero inventory risk, instant quoting. - **[Online Diamond & Gemstone Feeds]**: API‑powered feed that lets retailers display Nivoda’s collection on their own website with full control over quality, size, and automated ordering. - **[Melee & Finished Jewelry]**: A broad offering of melee stones in all sizes and colors, plus made‑to‑order finished jewelry. - **[Nivoda Capital]**: A credit facility that provides flexible payment terms to qualified jewelers. - **[Logistics & Quality Control]**: Express delivery options, consolidated shipping, risk‑free returns, and quality‑control management handled by Nivoda. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: - Total Funding: **$92M** (across rounds) - Annual Revenue (LinkedIn estimated): **$1M** (likely an undercount; actual revenue not publicly available) - **Notable Investors/Partners**: - Series C (Nov 2024): **Northzone** (lead), $51M - Series B (May 2024): **Avenir** (lead), $30M - Series A (May 2023): **Headline** (lead), $11M - **Growth Signals**: - 10,000+ jewelers using the platform - Operates in 20+ countries (offices in London, Mumbai, New York, Amsterdam, Hong Kong, Barcelona) - Headcount: 327 employees (‑0.5% YoY) - Inventory: 2M natural and lab‑grown diamonds, 40+ gemstone varieties - Recent expansion into gemstones (June 2023) and finished jewelry ## Competitive Advantages - **Massive inventory with zero risk**: Retailers can sell from Nivoda’s catalogue without holding stock; the platform handles sourcing, logistics, and returns. - **Integrated technology**: In‑store virtual showroom and API‑driven website feeds reduce operational burden for jewelers. - **Flexible credit**: Proprietary credit facility (Nivoda Capital) lowers barriers for smaller retailers. - **Global logistics network**: Express delivery across US, Canada, and Europe, with consolidated shipping and invoicing. - **Customer‑centric philosophy**: 24/7 support, dedicated account teams, and “customer first” core value. ## Strategic Focus - Continue geographic expansion (new markets in Asia‑Pacific, Europe, and the Americas). - Deepen product lines by adding more gemstone varieties, melee, and custom jewelry. - Scale the credit facility to attract larger retailers and increase order sizes. - Strengthen data‑driven tools (e.g., pricing intelligence, demand forecasting) to help jewelers maximise margins. ## Why Work Here - **Culture & Values**: “We always start with the customer,” “We take 100% responsibility,” “We make big & bold moves.” Emphasis on collaboration, transparency, and long‑term thinking. - **Work Model**: Varies by role – some positions are in‑office, some hybrid, and some remote (e.g., Senior Fulfilment Executive is remote; Salesforce Developer is in‑office). Offices in London, Mumbai, New York, Barcelona, and Melbourne. - **Global Team**: 327 employees from diverse backgrounds across 20+ countries; strong presence in India (40% of workforce), UK, South Africa, Spain, and US. - **Notable Perks**: - 24/7 customer support for internal teams as well - Career development opportunities in a fast‑growing scale‑up - Employee rating: 3.1/5 on LinkedIn (101 reviews), with work‑life balance 3.4, compensation 3.2, culture 3.1 – indicates areas for improvement but also a passionate, mission‑driven environment - **Engineering & Product Culture**: CPO James Morgan highlights solving novel problems; technical teams (74 employees) work on high‑scale marketplace, API, and fintech challenges. ## Sources 1. [nivoda.com – Home](https://nivoda.com/) 2. [nivoda.com – Careers](https://nivoda.com/careers) 3. [nivoda.com – About](https://nivoda.com/about) 4. [LinkedIn – Nivoda Company Page](https://www.linkedin.com/company/nivoda) 5. 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