---
title: 'Account Manager 🇫🇷 at Bigblue'
canonical: 'https://feeny.ai/job/account-manager-bigblue-paris-ab6c0mgds3zq'
type: 'job'
last_seen: '2026-09-07'
---

# Account Manager 🇫🇷 at Bigblue

- **Company:** Bigblue
- **Location:** Paris, France
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-04-23
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/bigblue/372bf211-407d-4c3f-8129-0a8925bd1926

## Job description

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 9 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener. Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.

## About The Role 🚀

As an Account Manager, you will be responsible for retaining and growing Bigblue’s key accounts — some of the most promising European D2C brands — and play a central role in their success.

Location: Paris 9th, France (Hybrid)

As an Account Manager, you will:

- Build strong, long-term partnerships
- Build and maintain strong relationships with strategic merchant accounts
- Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact
- Define improvement plans with merchants based on data analysis
- Identify new partnership opportunities and define improvement plans with merchants
- Deliver customer excellence
- Support stakeholders in their day-to-day use of Bigblue’s services
- Monitor customer feedback and performance trends, and translate them into actionable improvements
- Contribute to product and operational improvements based on merchant insights and market trends
- Optimize internal processes and tools to improve the overall customer experience
- Grow hand-in-hand
- Contribute to our merchants’ strategic development and identify their metrics that drive growth
- Identify potential signals of dissatisfaction and implement solutions to answer them
- Suggest out-of-the-box initiatives to engage our existing merchants
- Implement cross-selling and upselling strategies to address customer needs and unlock value

You would be a great fit if this sounds like you:

- You have around 2 years of experience in a customer-facing role with regular stakeholder interactions
- You have a native level of French and professional working proficiency in English
- You are willing to grow and are eager to build a strong understanding of the logistics market
- You are comfortable analyzing data and presenting insights during business reviews
- You are comfortable using Excel
- You are based in (or willing to relocate to) Paris

And you also:

- Have strong communication and relationship-building skills
- Are analytical and able to leverage data to drive decisions
- Can solve complex problems and prioritize effectively
- Demonstrate business acumen and strategic thinking (growing with experience)
- Are comfortable working with multiple stakeholders and projects simultaneously
- Are proactive, autonomous, and adaptable

Bonus points for 🥇

- You have an entrepreneurial spirit
- You're passionate about digital and making life simpler with technology
- You like solving new problems and are never settling for how something "has always been done"
- You speak another language (Spanish, German

*It is nice to have a previous experience in logistics, DTC or any industry linked to e-commerce (but definitely not a must-have !)

## Why join Bigblue

- 💼 High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
- 💙 Founders-led company with an innovative, caring culture.
- 🚀 Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
- 🌍 International environment: Work across Paris, Madrid, London, and our European warehouse network.
- 🏢 Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub).
- 🍱 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
- 🧘‍♀️ ClassPass membership for fitness & wellness.
- 🖥️ MacBook or any setup you need — your choice of equipment to do your best work.
- 🩺 100% health insurance coverage with Benefiz.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.

## About Bigblue

## Company Overview
- **One-liner**: Bigblue is a commerce operations platform that provides e-commerce and retail brands with end-to-end logistics, including warehousing, order fulfillment, branded delivery experiences, and real-time inventory intelligence.
- **Entity Type**: Private (Series A)
- **Headquarters**: Paris, France
- **Founded**: 2018
- **Founders**: Tim Dumain (Co-Founder & CEO), Mathias Griffe (Co-Founder & co-CEO), William Meunier (Co-Founder & co-CEO)

## Core Business
- **Primary industry/industries**: E-commerce logistics, supply chain, fulfillment (3PL with integrated technology)
- **Target customers**: B2B – D2C brands, retail brands, and wholesalers; primarily mid-market to enterprise (500–150,000 orders/month)
- **Mission or purpose statement**: "We enable e-commerce brands to turn their logistics into a growth lever by providing their customers with a unique delivery experience." (from careers page)

## Products & Services
- **Fulfillment Services**: Pick, pack, and ship D2C and B2B orders across Europe from nine warehouses in France, Spain, UK, and Germany. Supports cross-border shipping, customs clearance, and sustainable last-mile options. [bigblue.co](https://www.bigblue.co/)
- **Bigblue App (Software Layer)**: A proprietary WMS/TMS that gives merchants real-time visibility and control over inventory, orders, tracking, and performance. Includes AI-powered inventory management, order management, and business intelligence dashboards. [bigblue.co](https://www.bigblue.co/)
- **Branded Customer Experience Modules**:
  - **Delivery**: Promised delivery dates, branded tracking portal (cuts "Where's my order?" tickets by 50%), local carrier selection.
  - **Returns**: Self-service returns portal offering exchange, store credit, or refund; brands recover up to €39 in LTV per return.
  - **Conversion**: Fast Tags showing exact arrival dates on product pages to boost conversion. [bigblue.co](https://www.bigblue.co/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total Funding – $18.6M (USD) across 5 rounds; Annual Revenue – $5M (USD) per LinkedIn estimate
- **Notable Investors/Partners**:
  - Series A (2022): Led by LVP and Runa Capital ($15M)
  - Seed Round (2020): Led by Samaipata ($3.6M)
  - Other investors include Convertible Note and Non-Equity Assistance rounds. [linkedin.com](https://www.linkedin.com/company/bigblue-co/)
- **Growth Signals**:
  - 24M orders fulfilled from warehouses in 2025
  - 600+ leading brands served (including Scuffers, SVR, Cabaïa, Aigle, Tupperware, MUJI, Greenweez)
  - 9 fulfillment centers across Europe (France, Spain, UK, Germany)
  - Headcount grew 28.5% YoY to 161 employees (as of latest LinkedIn data)
  - 42 active job postings (+90.9% YoY)

## Competitive Advantages
- **Technology + Operations Integration**: Unlike traditional 3PLs, Bigblue combines a proprietary software layer (WMS, TMS, merchant app, customer-facing features) with physical fulfillment, enabling lean teams to achieve operational excellence and scale personalization.
- **Branded Post-Purchase Experience**: Customizable tracking, packaging, and returns portal that extend brand identity into logistics, increasing customer loyalty and repeat purchases.
- **European Warehouse Network**: Nine strategically located warehouses with cross-border shipping and customs expertise, allowing brands to enter new markets without logistics headaches.
- **Sustainability Focus**: Offers plastic-free packaging, carbon-neutral delivery options, and an Ecocert BIO-certified fulfillment centre. [bigblue.co](https://www.bigblue.co/)

## Strategic Focus
- **European Expansion**: Already present in France, Spain, UK, and Germany; plans to continue scaling warehouse network and cross-border capabilities.
- **Product Innovation**: AI-driven inventory management, automated operational flows, and business intelligence tools to reduce manual work for merchants.
- **Sustainability**: Integrating eco-friendly solutions into operations and office life, as highlighted in their manifesto.
- **Talent Growth**: Aggressive hiring (+90.9% YoY job postings) to support rapid order volume growth (24M orders in 2025).

## Why Work Here
- **Culture**: Inclusive, ego-free environment emphasizing fairness, merit, and continuous innovation. Values include "dream big and act fast" and "striving for excellence." [bigblue.co/careers](https://www.bigblue.co/careers)
- **Remote/Hybrid Policy**: Hybrid model – two remote days per week, plus an additional remote week per quarter. Regular off-sites and team events.
- **Perks**:
  - **Stock options** for all employees ("All shareholders" program)
  - **Transparent salary grid** to eliminate gender/ethnic pay gaps
  - **Full health coverage** (100% covered by Bigblue)
  - **Team lunches** and quality time together
- **Engineering & Tech Culture**: Strong emphasis on innovation, user-friendly scalable product, and clear communication. Tech team makes up ~4% of workforce but is growing.
- **Diversity & Inclusion**: Committed to fostering a safe space where fairness, communication, growth, and positivity prevail. Publishes Egapro Index (gender equality index). [bigblue.co/careers](https://www.bigblue.co/careers)
- **Locations**: On-site roles in Paris (HQ) and Guadalajara, Spain; remote options available.

## Sources
1. [bigblue.co](https://www.bigblue.co/)
2. [bigblue.co/careers](https://www.bigblue.co/careers)
3. [linkedin.com/company/bigblue-co](https://www.linkedin.com/company/bigblue-co/)
4. [jobs.lever.co/bigblue](https://jobs.lever.co/bigblue)

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