---
title: 'Account Manager at Bottomline'
canonical: 'https://feeny.ai/job/account-manager-bottomline-portsmouth-m7gq6g7d9fgn'
type: 'job'
last_seen: '2026-09-06'
---

# Account Manager at Bottomline

- **Company:** Bottomline
- **Location:** Portsmouth, NH
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/bottomlinetechnologies/jobs/8727944002

## Job description

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Role:

As an Account Manager within Paymode, you are responsible for enriching the customer experience throughout our client for life cycle and driving account expansion through consultative, proactive engagement strategies in your assigned portfolio of clients.

As an Account Manager, you will lead your clients to their desired outcomes and demonstrate the value of the strategic partnership with Bottomline. You will measure, monitor, and drive the adoption, health, and revenue growth of your clients throughout their journey, being the primary engagement point for Monthly and Quarterly reviews, as well as resolving any challenges and issues. You will work cross functionally to ensure Paymode teams are executing to enable your clients’ success. Finally, working closely with Sales, you will identify opportunities to expand clients by positioning and recommending additional products, solutions and services that will maximize their value from Bottomline.

How you'll contribute:

- Manage Clients to Successful Outcomes
- Manage Paymode clients to drive revenue growth, establishing and maintaining relationships to become a trusted advisor.
- Execute Monthly and Quarterly reviews, including status of value realization, identifying areas of opportunity, and resolving open issues and challenges; as needed, conduct more frequent checkpoints and meetings depending on the phase of the client journey.
- Bring your experience with success plan best practices to align our clients’ business goals and objectives with Bottomline’s products, solutions, and services.
- Leverage and enhance the use of data to analyze and drive Client usage, transaction volume, vendor enrollment, and other important health metrics.
- Develop relationships with C-level executives within your client organizations to enhance the overall relationship, client stickiness, account expansion.
- Collaborate closely with Sales to drive new business within existing Clients by providing insights into goals, pain points, and key initiatives.
- Understand and present product roadmap highlights to Clients, articulating how the investments and innovations translate to business value.
- Ensure our clients understand and take advantage of best practices through content, webinars, and other thought leadership.
- Defend against competition while identifying and mitigating any churn risk.
- Develop Deep Understanding of Client Base & Paymode

-

- Understand and be able to articulate the Paymode solutions, key Client use-cases, product features and releases.
- Understand the Vendor Enrollment process, identifying areas for improvement and collaboration that will drive efficiency and higher enrollment rates.
- Understand your clients’ businesses, markets, challenges, and opportunities.
- Collaborate with Key Internal Stakeholders

-

- Advocate on behalf of Clients within all Paymode teams, collaborating across sales, vendor enrollment, marketing, product management, implementation services, operations, support, and executive leadership teams.
- Serve as an effective Client advocate for product direction within Paymode , communicating key Client needs, requirements, and expected impact, while connecting Clients with our product team as necessary and facilitating enrollment in beta programs, as appropriate.
- Document and share stories and references with Marketing about successful clients and Paymode’s impact on their business, automation, security, etc., while also working with Marketing on targeted messaging and content, such as whitepapers, videos, collateral, and other materials, as requested.
- Provide regular, recurring communications about the pulse of our clients to key stakeholders, including directly to our CEO on a weekly basis.
- Update Salesforce and other business systems in a timely, accurate, and complete manner

How you'll make an impact:

- 8+ years of experience in Client facing roles within sales, success, account management, or professional services in an enterprise SaaS company, with a consultative selling background.
- 4+ years of experience within a SaaS or payments business, preferably in FinTech/Services
- Experience developing relationships and influencing C-Suite decision makers.
- Proven ability to drive sales and/or expansion within prospects and/or existing customers.
- Experience building and executing success plans that drive clients to strategic objectives.
- Process orientation, with a keen focus on Client goal achievement KPI’s.
- Rigorous attention to detail within CRM applications including activity, health and success plans, and opportunity tracking.
- Proven ability to effectively engage with and navigate across corporate functions and the C Suite.
- Detailed-oriented, organized with effective time management skills.
- Listening well, exceptional interpersonal skills and excellent written, presentation and verbal communication skills.
- Always positive, driven to excel, takes ownership, works collaboratively.
- Able to travel up to 25% of the time.
- Bachelor’s Degree or higher, with a business or technical focus preferred

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

## About Bottomline

## Company Overview
- **One-liner**: Bottomline helps businesses and financial institutions transform the way they pay and get paid with secure, connected payment, cash management, and fraud detection solutions.
- **Entity Type**: Private (acquired by Thoma Bravo in 2022)
- **Headquarters**: Portsmouth, New Hampshire, USA
- **Founded**: 1989
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: Business Payments, Financial Technology (FinTech), Cash Management, Payments Fraud & Compliance
- Target customers: B2B – Financial institutions (banks, credit unions), mid-market to enterprise businesses (including Fortune 100 companies), and other organizations globally.
- Mission or purpose statement: To transform the way businesses pay and get paid, driving impactful results for customers by reimagining business payments and delivering solutions that add to the bottom line.

## Products & Services
- **Payments Hub**: A centralized platform to send payments to any bank worldwide, in any currency, ensuring governance and control.
- **AP Automation**: Automates accounts payable processes from invoice to payment, enabling fast, revenue-generating Premium ACH and virtual card payments.
- **Global Cash Management Hub**: Centralizes cash visibility, liquidity, FX, financing, and risk management for finance teams.
- **Payments Fraud Defense**: A SaaS solution that detects and stops payment fraud and evolving threats in real-time.
- **Enterprise Case Management**: Provides a single system of record for a holistic view of business risk to respond to threats faster.
- **Digital Banking Platform**: A combined platform for payments, cash management, treasury management, and B2B payments network for financial institutions.
- **Paymode Network**: A market-leading B2B payments network trusted by over 600,000 verified businesses for secure digital payments.
- **Payments Processing**: Securely processes, reconciles, and manages data in financial transactions within and between banks.
- **Sanctions Screening**: Real-time financial message sanctions screening for global compliance.
- **Message Transformation & Enrichment**: An intelligent data transformation and workflow engine for meeting message standard compliance obligations.
- **Payouts Automation**: Secure management of funds disbursements to suppliers, customers, and partners.
- **Receivables Automation**: Streamlines the process of receiving funds into a business, supporting multiple payment methods.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (privately held by Thoma Bravo). Thoma Bravo has more than $183 billion in assets under management.
- **Key Metric (Total Funding)**: Not applicable (mature company, acquired).
- **Notable Investors/Partners**: Thoma Bravo (owner), Swift (Top 3 Swift Services Provider).
- **Growth Signals**: Moves more than $16 trillion in payments annually; serves nearly one million financial institutions and businesses in 92 countries; trusted by Fortune 100 companies; processes 50%+ of UK Direct Debit/Credit transactions; published 2025 ESG Report.

## Competitive Advantages
- **Proprietary Network Effect**: Operates Paymode, a massive B2B payments network with over 600,000 verified businesses, creating a strong barrier to entry.
- **End-to-End Platform**: Provides a unique, integrated suite spanning payments, cash management, treasury, and fraud compliance, reducing complexity for customers.
- **Global Scale & Reliability**: Processes over $16 trillion in payments annually, with 35+ years of experience and deep integrations with global banking infrastructure.
- **Strong Financial Backing**: Backed by Thoma Bravo, a leading software private equity firm, providing resources for long-term growth and stability.
- **Trusted by the Enterprise**: Serves Fortune 100 companies and has a top-3 position as a Swift services provider.

## Strategic Focus
- **Product Modernization**: Continuing to enhance its SaaS platform for payments, cash management, and fraud defense.
- **Fraud & Compliance Leadership**: Investing heavily in real-time fraud detection and compliance solutions to combat evolving threats.
- **Network Expansion**: Growing the Paymode B2B payments network to increase utility and value for all participants.
- **Digital Banking**: Deepening its digital banking platform to strengthen its role as the primary technology partner for financial institutions.
- **ESG**: Committed to sustainable operations and reporting, as evidenced by the release of its 2025 ESG Report.

## Why Work Here
- **Mission-Driven Work**: Employees contribute to modernizing a critical, high-volume global financial infrastructure.
- **Culture & Guiding Principles**: The company has a clearly articulated culture based on four principles: "Delight Customers," "Excellent Execution," "Create and Grow Sustained Business Value," and "Work With and for Each Other."
- **Employee Wellbeing** ("One Bottomline"): Prioritizes flexibility and a supportive community, with empathetic leadership that supports employees through life milestones. Employee wellbeing takes precedence above all.
- **Growth & Development**: Offers opportunities to learn and work with industry leaders across Engineering, Data, Product, Marketing, Finance, Sales, and more. They look for talent at all phases of their career.
- **Global Team**: Describes itself as "One Global Team," working with passionate and motivated people to solve complex challenges.
- **Work Environment**: A nurturing community that encourages open communication and leadership from any level, regardless of title or seniority.
- **Diversity & Inclusion**: Is an Equal Opportunity and Affirmative Action Employer and participates in the E-Verify program.
- **Perks**: While specific perks are not listed on the careers page, the company highlights employee wellbeing, flexibility, and a strong, supportive culture.

## Sources
1. [bottomline.com - About Us](https://www.bottomline.com/about)
2. [bottomline.com - Careers](https://www.bottomline.com/about/careers)
3. [LinkedIn - Bottomline](https://www.linkedin.com/company/bottomline-payments)
4. [bottomline.com - Explore Open Roles](https://www.bottomline.com/about/careers/jobs)
5. [bottomline.com - US Homepage](https://www.bottomline.com/us)

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