--- title: 'Account Manager (Brazil) at Connectly Inc' canonical: 'https://feeny.ai/job/account-manager-brazil-connectly-inc-brazil-edb1fy4mgaw1' type: 'job' last_seen: '2026-09-11' --- # Account Manager (Brazil) at Connectly Inc - **Company:** Connectly Inc - **Location:** Brazil - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-06-01 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/connectly/ab5d93c1-70b9-4f2f-9e13-a21b299b4d95/application **Skills:** SaaS sales, Excel > Serve as the primary point of contact for a portfolio of clients, driving sales growth through upselling and cross-selling while ensuring customer success and retention. The role involves managing client relationships, solving problems, and collaborating with internal teams to deliver value in a remote SaaS environm... ## Job description Are You Ready to Revolutionize Communication and Commerce with [Connectly.ai](http://Connectly.ai)? - At Connectly, we’re building the future of conversational commerce in Latin America, starting with WhatsApp. Our 360° AI engagement platform empowers retailers to sell, support, and scale directly inside the app their customers already use every day. - We’re a VC-backed Series B startup with a world-class team from Meta, Google, Uber, and other leading Silicon Valley companies. We operate as a hybrid organization, with offices in Bogotá and San Francisco, and distributed teams across Latin America, including Brazil, where many of our AI initiatives are based. - To bring this vision to life, we’re looking for candidates who are passionate about redefining customer engagement and have a deep belief in the power of AI and WhatsApp to create genuine, impactful interactions. We seek individuals who are eager to tackle tough challenges, value continuous growth, and thrive in a collaborative, high-energy environment. We want teammates who are driven to make a lasting difference, undaunted by complex problems, and motivated to shape the future of conversational commerce. What It Takes to Thrive at Connectly - Our culture is ambitious and fast-paced, designed for those who want to work with top-tier professionals and are committed to excellence. If you’re ready to grow beyond what you thought possible, are excited about joining a mission-driven team, and are open to continuous learning, Connectly might be the place for you. If you’re ready to help shape this future with us, we can’t wait to meet you. What you'll do: Client Relationship Management: - Serve as the primary point of contact for a portfolio of clients. - Build and nurture strong, long-lasting relationships to ensure customer loyalty. - Act as a liaison between the client and the company to address any concerns or needs. Sales Growth: - Identify upselling and cross-selling opportunities to increase revenue. - Develop account strategies to meet sales targets. - Monitor client accounts to ensure they are using services effectively and identify expansion opportunities. Customer Success & Retention: - Ensure clients are satisfied with the company’s products or services. - Conduct regular check-ins and resolve issues promptly. - Focus on client retention by delivering value and maintaining engagement. Problem Solving: - Address any issues clients face and work with internal teams to provide solutions. - Advocate for the client’s needs within the company. Collaboration: - Work closely with the sales team to onboard new clients and hand off relationships. - Coordinate with marketing, product, and support teams to meet client expectations. Reporting and Analysis: - Provide regular updates to management on account status and key metrics. - Analyze sales data and customer behavior to inform strategies. ## What you bring - 3+ years of SaaS sales experience - Previous experience as an Account Manager - Strong analytical skills and background in quantitative fields - C1 English level, or better - Medium Excel Skills - Excellent communications skills Why join Connectly? - An amazing team to work with - Competitive pay, bonus & equity - Remote role - Unlimited Time Off - Flexible Work Hours - A supportive, caring, and learning environment - Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world. Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world. By submitting your application, you acknowledge that Connectly will process your personal data for recruitment purposes in accordance with our Recruitment Privacy Notice. ## About Connectly Inc ## Company Overview - **One-liner**: Connectly provides an AI-powered conversational commerce platform that helps brands automate sales, marketing, and customer support across messaging channels like WhatsApp. - **Entity Type**: Private (Series B) - **Headquarters**: San Francisco, California, United States - **Founded**: 2020 - **Founders**: Stefanos Loukakos (Co-founder & CEO) ## Core Business - **Primary industry/industries**: Conversational AI, Customer Engagement, E-commerce Enablement - **Target customers**: B2B; primarily mid-market to enterprise retail and e-commerce brands across 15+ industries and 20+ countries - **Mission or purpose statement**: To build AI that creates real, useful conversations between businesses and their customers, transforming every meaningful interaction into powerful business growth. ## Products & Services - **AI Sales Agents**: Autonomous AI agents that engage prospects, qualify leads, and convert conversations into revenue through personalized, context-aware messaging. - **AI Support Agents**: 24/7 automated customer service that resolves issues, handles billing and alerts, and scales support capacity without additional hiring. - **WhatsApp Marketing Platform**: AI-powered outbound marketing flows for driving activation, re-engagement, and loyalty — all within WhatsApp. - **Utility Messaging**: Automated service, billing, and alert notifications via WhatsApp’s utility messaging channel. - **Agent Assist & Routing**: Real-time tools for human agents, including intent detection, tone/urgency surfacing, and automatic routing to the right person. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total Funding of $37.6M; Annual Revenue estimated at $3.5M (as of latest data) - **Notable Investors/Partners**: Alibaba Group (led Series B), Volpe Capital (led Series A), Unusual Ventures, Globant Ventures, Italian Angels for Growth, Canary. Investors also include Philippos Kourkoulos Latsis. - **Growth Signals**: 150+ clients across 15+ industries and 20+ countries; operates in 18 countries including Brazil, Colombia, Greece, Turkey, Spain, and the US; 52 employees with active hiring (8 open positions as of mid-2026); LinkedIn follower growth of +49.7% year-over-year. ## Competitive Advantages - **Proprietary AI Agents**: Built specifically for conversational commerce, with deep WhatsApp integration and context-aware personalization across the full customer lifecycle. - **Omnichannel Depth**: Supports inbound, outbound, and utility messaging on the world’s most popular messaging app (WhatsApp), with a single platform covering acquisition, support, and loyalty. - **Global Footprint**: Strong presence in Latin America and Europe, with localized teams in key markets (Brazil, Colombia, Greece, Spain, Turkey). - **Backed by Alibaba**: Strategic investment from Alibaba Group signals strong enterprise credibility and potential for global expansion. ## Strategic Focus - **AI Leadership**: Continuing to advance AI agent capabilities for sales, support, and marketing — with a focus on human-level conversation quality and business logic. - **Global Expansion**: Scaling across America, Europe, and Asia Pacific, with a fully remote operating model. - **Product Depth**: Moving beyond simple automation to a 360° platform that manages the entire customer lifecycle — from lead to repurchase. - **Vertical Specialization**: Deepening capabilities for retail and e-commerce while expanding into adjacent industries. ## Why Work Here - **Culture**: Emphasizes transparency, openness, accountability, and ownership. The team is described as “constantly looking for great humans.” - **Remote-First**: Operates as a fully remote team across America, Europe, and Asia Pacific. Flexibility is a core perk. - **Engineering & AI Focus**: Heavy technical team (32% of headcount in technical roles) with active roles for Senior Software Engineers, AI Leads, and Staff AI Engineers. Strong engineering culture with alumni from Facebook, Google, Uber, and Rappi. - **Global Team**: Diverse workforce spanning 18+ countries — a multicultural environment by design. - **Growth Trajectory**: Series B funded, 150+ clients, active hiring — a scale-up phase with significant impact opportunity for early employees. - **Employer Rating**: 4.2/5.0 on LinkedIn (17 reviews), with strong scores for career opportunities (4.2) and culture (4.0). ## Sources 1. [connectly.ai](https://www.connectly.ai/) 2. [connectly.ai/about-us](https://www.connectly.ai/about-us) 3. [connectly.ai/careers](https://www.connectly.ai/careers) 4. [linkedin.com/company/connectly-ai](https://www.linkedin.com/company/connectly-ai) 5. [cbinsights.com/company/connectly](https://www.cbinsights.com/company/connectly) ## Other roles at Connectly Inc - [Account Manager (EU)](https://feeny.ai/job/account-manager-eu-connectly-inc-europe-xyda41ma9wn3) — Europe - [Software Engineer (Colombia)](https://feeny.ai/job/software-engineer-colombia-connectly-inc-latam-colombia-gknncs2dy30z) — LATAM (Colombia) - [Staff AI engineer](https://feeny.ai/job/staff-ai-engineer-connectly-inc-san-francisco-fc286yjz9fyv) — San Francisco, CA - [Senior Software Engineer (SF)](https://feeny.ai/job/senior-software-engineer-sf-connectly-inc-san-francisco-bdgf4b6en0jr) — San Francisco, CA - [EU GO Senior Software Engineer](https://feeny.ai/job/eu-go-senior-software-engineer-connectly-inc-greece-qvg3am3tq9m0) — Greece