---
title: 'Account Manager - Broadband (Southeast Territory) at National Information Solutions Cooperative (NISC)'
canonical: 'https://feeny.ai/job/account-manager-broadband-southeast-territory-national-information-solutions-jwkxnh7edr3y'
type: 'job'
last_seen: '2026-10-21'
---

# Account Manager - Broadband (Southeast Territory) at National Information Solutions Cooperative (NISC)

- **Company:** National Information Solutions Cooperative (NISC)
- **Location:** Any Nisc Location
- **Work type:** remote
- **Posted:** 2026-10-19
- **Last confirmed live:** 2026-10-21
- **Apply:** https://job-boards.greenhouse.io/nisc/jobs/8300914

## Job description

## About NISC

NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

Position Overview

This position reports to the Broadband Team Lead, Account Management, and has significant contact with existing Members/Customers.  Responsible for building and managing relationships while maintaining a high level of member/customer engagement through interaction, communication and traveling onsite to member/customer locations within the assigned territory of the Southeast Territory. Southeat Territory included the following states:  Arkansas, Tennessee, Kentucky, Mississippi, Alabama, Georgia, Florida, South Carolina, North Carolina, Virginia.

Essential Functions:

- Proactively communicate requirements to the Members in assigned territory.
- Develop and maintain strong, professional relationships with all existing Members/Customers
- Regularly visits with Members/Customer sites in assigned territory with an onsite engagement/visit,
- Actively engages existing Members/Customers to ensure satisfaction and timely resolution of issues
- Maintains accurate records of all member interactions, proposals, and current negotiations, utilizing SalesForce, Service Now, Smartsheet and Office 365
- Maintains an up-to-date knowledge of the NISC solutions and services we provide to Members/Customers
- Updates appropriate databases including SalesForce and Service Now with current Members/Customers regarding organizational profile, product and services utilization, satisfaction levels, etc.
- Attends conferences and trade shows as appropriate to promote NISC‘s solutions to current and prospective Members/Customers
- Participates as appropriate in industry association forums, councils, and conferences
- Proactively reviews the Member’s use of NISC’s solutions and related satisfaction and seeks to remedy issues and problems by providing support or training
- Provides information and solutions to Members to facilitate their full utilization and optimization of the NISC products and services purchased
- Monitors support cases and requests for all assigned Members and coordinates appropriate prioritization that will maximize NISC’s responsiveness to Members
- Assesses the Member’s need for additional training and coordinates resources
- Other duties as assigned

Desired Job Experience:

- Generally, requires 10+ years of account management, product sales and/or support experience either at NISC or similar related experience
- Exceptional customer relationship management skills
- Ability to establish credibility and project an executive presence to interact effectively with current and prospective Members/Customers and industry representatives at all levels of their organization
- Strong knowledge of rural electric cooperative and municipal utility industry, rural broadband industry and related current events and trends
- Ability to understand the dynamics and issues related to the life cycle of a Member’s IT solution and effectively counsel them on potential opportunities for improvement.
- Strong negotiating skills
- Ability to identify and effectively resolve key issues with clients
- Knowledge of the industry IT standards, terminology, and typical work processes
- Project management skills
- Possess excellent writing, editing, communications and interpersonal skills
- Possess superior presentation skills to audiences of all sizes
- Experience with SalesForce, Service Now, and Office 365
- Ability to maintain the highest level of professionalism and ethical behavior
- Commitment to NISC's Statement of Shared Values
- Ability to travel as often as necessary to meet the goals and objectives of the position

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

## About National Information Solutions Cooperative (NISC)

## Company Overview
- **One-liner**: An information technology cooperative that develops and supports software and hardware solutions for rural energy and communications companies across the U.S.
- **Entity Type**: Private (Cooperative)
- **Headquarters**: Mandan, North Dakota, USA (with offices in Lake Saint Louis, Missouri; Cedar Rapids, Iowa; and Blacksburg, Virginia)
- **Founded**: July 2000 (formed from the consolidation of Central Area Data Processing Cooperative, est. 1967, and North Central Data Cooperative, est. 1966)
- **Founders**: Not applicable (formed as a cooperative consolidation)

## Core Business
- Primary industry/industries: Information Technology, Utilities (Energy & Electric), Telecommunications (Broadband & Communications)
- Target customers: B2B — specifically rural electric cooperatives, public power districts, and telecommunications companies across the U.S., American Samoa, Palau, and Canada (over 970 Member organizations)
- Mission statement: "To deliver information technology solutions and services that are Member and Customer focused, quality driven and value priced."

## Products & Services
- **Consumer & Subscriber Billing**: Software for managing billing and customer accounts for energy and communications providers.
- **Accounting Solutions**: Financial management and accounting software tailored to utility and telecom cooperatives.
- **Engineering & Operations**: Software for grid management, power flow analysis, and operational workflows (e.g., Distributed Engineering Workstation).
- **Broadband Services**: Solutions for broadband network management and subscriber services.
- **iGEAR (subsidiary)**: An online store platform for NISC Members, processing over 5,000 orders totaling more than $1.1 million in annual online sales with nearly 7,800 active users.
- **Print Services**: Produced 338 million statement images in 2025, including 78.6 million e-bill only statements and 177 million mail pieces.
- **Payroll Products**: Calculates nearly 1.8 million paychecks annually and tracks an annual payroll in excess of $6.8 billion for 74,000 professionals employed by NISC Members.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private cooperative)
- **Key Metric**: Over $55 million invested annually in Research, Development and Quality (RDQ)
- **Notable Investors/Partners**: Not applicable (member-owned cooperative; no external investors)
- **Growth Signals**: Over 1,400 employees across four facilities and remote across the U.S.; named a Computerworld Magazine Top 100 "Best Places to Work in IT" for the 23rd consecutive year in 2026; serves Members in American Samoa, Palau, and Canada alongside domestic operations.

## Competitive Advantages
- **Cooperative Structure**: As a member-owned cooperative, NISC's primary focus is serving its Members and employees rather than maximizing shareholder returns, creating a unique alignment of interests.
- **Deep Specialization**: Decades of domain expertise in rural energy and communications, serving a niche market with highly tailored solutions.
- **R&D Investment**: Over $55 million per year in research, development, and quality, ensuring continuous innovation for a specialized industry.
- **Long-Term Stability**: Operating since 1966 (in predecessor forms) with consistent recognition as a top IT employer for 23 straight years.

## Strategic Focus
- **Innovation for Members**: Continuously investing in R&D to solve emerging challenges in the energy and communications industries, including grid modernization and broadband expansion.
- **Service Excellence**: Prioritizing world-class support through a dedicated Member Success team.
- **Diversification**: Helping Members compete effectively in the changing energy and communications landscapes through advanced IT solutions.
- **Remote & Distributed Workforce**: Supporting employees across the U.S. with multiple office hubs and remote work capabilities.

## Why Work Here
- **Culture**: A cooperative driven by six Shared Values developed by employees: Integrity, Relationships, Innovation, Teamwork, Empowerment, and Personal Development. Emphasis on "doing the right thing, always" and work/life balance.
- **Work Policy**: Hybrid/remote-friendly with four physical office locations (Mandan, ND; Lake Saint Louis, MO; Cedar Rapids, IA; Blacksburg, VA) and remote employees across the U.S.
- **Benefits**: Zero premium medical insurance; medical, dental, and vision insurance; Health Savings Account with $100 monthly NISC contributions (plus up to $800/year in Wellness Rewards); fully covered life insurance (4x salary); fully covered short- and long-term disability; 401(k) with 4% salary base contribution and up to 6% employee match; PTO accrual, 120 Life Event Leave hours, 9 paid holidays, and 1 paid Holiday Week/Sabbatical.
- **Notable Perks**: $2,500 interest-free technology loan program; $25,000 employee educational assistance program; free coffee/hot chocolate/tea/water; onsite markets; monthly onsite meet-ups; Employee Assistance Program; Benevolence Fund (employee-supported financial hardship assistance).
- **Engineering & Tech**: Described as having "some of the best software developers in the business" and working with "the latest and greatest technology." Roles include Software Developers, Quality Engineers, IT Application Specialists, and Database Conversion (ETL) Associates.
- **Community**: Strong emphasis on social responsibility with eco-friendly office practices (recycling, filtered faucets, automated LED & solar lighting), volunteer committees, and charitable fundraising for organizations like United Way and the Alzheimer's Association.

## Sources
1. [nisc.coop - About Us](https://www.nisc.coop/about/)
2. [nisc.coop - Careers](https://www.nisc.coop/careers/)
3. [nisc.coop - The NISC Difference](https://www.nisc.coop/the-nisc-difference/)
4. [LinkedIn - NISC](https://www.linkedin.com/company/nisc)
5. [nisc.coop - Open Positions](https://www.nisc.coop/careers/open-positions/)

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