--- title: 'Account Manager at CaseGuard' canonical: 'https://feeny.ai/job/account-manager-caseguard-arlington-xyac82djwb4a' type: 'job' last_seen: '2026-09-08' --- # Account Manager at CaseGuard - **Company:** CaseGuard - **Location:** Arlington, VA - **Posted:** 2026-06-11 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/caseguard/jobs/5254285008 ## Job description At CaseGuard, Account Managers are key players in building long-lasting relationships with our clients based on both a profound understanding of their business and a personalized treatment of their account. The ideal candidate loves talking to people, proactively solving issues, and enjoys traveling to represent CaseGuard at conferences for industries such as law enforcement and government agencies. You will be crucial in driving our growth and increasing sales productivity. ​Responsibilities - Write a Personalized Help Guide to Train Clients on their Use Case. - Perform one-on-one Training of the Software to new and existing clients on how to use the software (step by step). - Conduct online webinars. - Accountable for client retention and assists with service level tracking and reporting. - Manage a select portfolio of clients, including contract renewals and price increases. - Perform extensive research on how to retain and increase sales through client partnerships. - Perform standing quarterly business reviews with each client. - Drive retention, expansion, and advocacy, positioning yourself as a thought partner throughout your customers’ journey. - Hold periodic calls with clients to review ongoing projects and customer health and discuss enhancements and new features relevant to them. - Continuously analyze your customers’ health and solution usage to recommend relevant, value-adding enhancements and to Upsell to an advanced license type. - Interact with internal teams to stay up-to-date with new system functionalities and their use cases. - Liaise between customers and internal teams. - Traveling and representing CaseGuard at conferences across various industries, including law enforcement and government agencies. ## Requirements - 1 – 3 years of relevant work experience. - Excellent phone etiquette and excellent verbal, written, and interpersonal skills. - Ability to multitask, organize, and prioritize work. - Excellent interpersonal and communication skills, as well as participating in writing blog posts and help materials. - Excellent listening, negotiation, and presentation skills. - Ability to build and maintain lasting relationships with key clients and build networks within the law enforcement community, healthcare, and the private sector. - Analytical and able to see the bigger picture, matching specific solutions to each client’s business objectives. - Independent, self-motivated, and driven to investigate possible solutions for challenges with no pre-established answer. - Organized, with the ability to manage a wide range of customer activities. - Knowledge on customer relationship management tools Salesforce and Notion). Benefits: - Competitive Salary - Stock Option - Medical, Dental, and Vision Insurance - 401K - Paid Vacation - Ten paid holidays per year - Friendly and Learning environment Pay Range: $70,000 - $80,000 Annually plus uncapped commission ## About CaseGuard CaseGuard is a software company that helps law enforcement agencies, federal agencies, hospitals, schools, airports, and others manage all their media redaction needs in one easy-to-use redaction software. CaseGuard Studio is one of a kind. Our team is driven by a passion for great software design, creating great products, and creative processes; CaseGuard implements innovative ideas across multiple services and agencies. We invest in people. We nurture skills consistent with our values and our future strategy. Our passionate pursuit of excellence, the application of our creativity to solve our clients’ challenges, our technical expertise, and our collaborative spirit are measures of our success. ## About CaseGuard ## Company Overview - **One-liner**: CaseGuard provides AI-powered redaction, transcription, and investigation software that automates the masking of sensitive information across video, audio, images, and documents for law enforcement, government, legal, and regulated industries. - **Entity Type**: Private - **Headquarters**: Arlington, Virginia, United States - **Founded**: 2014 - **Founders**: Sean Abas (CEO, Co-Founder) ## Core Business - **Primary industry/industries**: Data Security Software, AI Redaction, Digital Investigation - **Target customers**: B2B, primarily serving law enforcement agencies, federal agencies, legal departments, hospitals, schools, airports, financial services, casinos, media & entertainment, call centers, and crisis centers. - **Mission or purpose statement**: "Eliminate the need to draw a redaction effect frame by frame" by providing the most accurate, secure, and reliable redaction, transcription, and investigation tool. The company is focused on transforming data privacy through technology that creates real impact. ## Products & Services - **AI Redact**: The core product—a platform that uses AI to automatically detect and redact PII, PHI, and PCI in video, audio, images, and documents. Supports body-worn cameras, CCTV, dash cams, PDFs, emails, and crime scene photos. Claims to automate up to 95% of redaction work. - **AI Transcribe & AI Translate**: Converts hours of audio to text instantly with AI transcription, automatically identifies speakers, detects sensitive data, and enables translation into 100+ languages. - **AI Investigate**: A suite of 30+ redaction and enhancement tools for investigators, including photo/video enhancement, tattoo detection, and audio transcription. - **Collaborative Workspace**: A platform for teams of 5 to 100+ to redact, collaborate, share status updates, and maintain audit trails for compliance workflows. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company) - **Key Metric**: Annual Revenue of **$3.8M** (estimated, per LinkedIn data). Total funding is not publicly disclosed. - **Notable Investors/Partners**: Not publicly listed. The company is privately held (FinalCover LLC). - **Growth Signals**: - **Headcount**: 39 employees (+13.6% YoY, +6 people). - **LinkedIn Followers**: 6,182 (+17.2% yearly growth). - **Active Job Postings**: 12 open roles. - **Traffic**: Monthly website visits of 28,102 (+16.9% monthly, +5.3% yearly). - **Tenure**: Founded in 2014, with over 12 years of experience in the redaction space. ## Competitive Advantages - **On-Premise & Air-Gapped Deployment**: The software runs locally on customer machines, including air-gapped networks without internet, keeping all data fully under the customer's control—a critical differentiator for government and law enforcement clients. - **Compliance-Ready**: Redactions are permanent, metadata is scrubbed, and the platform is compliant with HIPAA, FOIA, CJIS, and GDPR. - **Unlimited Redactions**: All plans include unlimited redactions and file uploads, replacing tedious manual processes. - **Speed**: Claims to redact files 98% faster than manual methods and blur faces/license plates 80% faster from body-worn cameras. - **Multi-Format Support**: One platform handles video, audio, images, and documents, reducing the need for multiple tools. ## Strategic Focus - **Expanding Engineering Talent**: Actively hiring for key technical roles (ML Engineer - Computer Vision, Senior Backend, Senior Frontend, Full Stack, DevOps) in Arlington, VA, signaling a focus on product development and AI model refinement. - **Deepening Government & Regulated Industry Penetration**: Continued focus on serving law enforcement, federal agencies, healthcare, and legal sectors where security and compliance are paramount. - **AI Innovation**: Emphasis on computer vision, object detection, facial recognition, and Large Language Models (LLMs) to improve automation and accuracy. ## Why Work Here - **Culture**: The company describes a culture of "growth & collaboration," built on "trust, support, and teamwork." They emphasize empowering employees and creating an environment where everyone can grow. - **Mission-Driven Work**: Employees work on technology that directly impacts data privacy and public safety for law enforcement and government agencies. - **Benefits**: Competitive salary, stock options, medical/dental/vision insurance, 401K, paid vacation, and ten paid holidays per year. Also offers gym memberships. - **Work Environment**: Hybrid/Office-based in Arlington, VA. Some roles (like Regional Sales Executive) are listed as remote. The engineering team works on a modern tech stack including Angular, Kubernetes, AWS Lambda, TensorFlow, GitLab, and Python. - **Team Size & Growth**: With only 39 employees, new hires can have significant impact and ownership. The company is in a growth phase (13.6% headcount YoY increase). - **Office Location**: HQ is at 1700 N Moore St, Suite 1701, Arlington, VA 22209, in the Rosslyn area near Washington D.C. ## Sources 1. [CaseGuard Website](https://caseguard.com/) 2. [CaseGuard Careers Page (Greenhouse)](https://job-boards.greenhouse.io/caseguard) 3. [CaseGuard LinkedIn Profile](https://www.linkedin.com/company/caseguardllc) 4. [CaseGuard "Why Us" Page](https://caseguard.com/why-us/) ## Other roles at CaseGuard - [Software Engineer - Backend](https://feeny.ai/job/software-engineer-backend-caseguard-arlington-3rdmehadc6nt) — Arlington, VA - [UI/UX Designer](https://feeny.ai/job/ui-ux-designer-caseguard-arlington-09t25v0s3xhv) — Arlington, VA - [Senior Software Engineer — C# / WPF](https://feeny.ai/job/senior-software-engineer-c-wpf-caseguard-arlington-fcer37ba1fs9) — Arlington, VA - [Senior Software Engineer – Frontend](https://feeny.ai/job/senior-software-engineer-frontend-caseguard-arlington-6b9rft0fx80x) — Arlington, VA - [Senior Software Engineer – Backend](https://feeny.ai/job/senior-software-engineer-backend-caseguard-arlington-fqntdxpcy920) — Arlington, VA - [Client Information Technology Support Specialist](https://feeny.ai/job/client-information-technology-support-specialist-caseguard-arlington-ykgw2m9pqprp) — Arlington, VA - [Content Writer](https://feeny.ai/job/content-writer-caseguard-arlington-fq3vr1phfwgn) — Arlington, VA - [Regional Sales Executive](https://feeny.ai/job/regional-sales-executive-caseguard-arlington-bxw8hssz5c6h) — Arlington, VA - [Machine Learning Engineer - Computer Vision](https://feeny.ai/job/machine-learning-engineer-computer-vision-caseguard-arlington-65sgcx4hm18h) — Arlington, VA - [DevOps Engineer](https://feeny.ai/job/devops-engineer-caseguard-arlington-029535hcgj4a) — Arlington, VA