---
title: 'Account Manager (Central England) at OpenTable'
canonical: 'https://feeny.ai/job/account-manager-central-england-opentable-cambridge-abyfym3qg8gg'
type: 'job'
last_seen: '2026-10-17'
---

# Account Manager (Central England) at OpenTable

- **Company:** OpenTable
- **Location:** Cambridge, MA
- **Work type:** remote
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-17
- **Apply:** https://job-boards.greenhouse.io/opentable/jobs/8855447002

## Job description

Account Manager Central England – Remote Based position (need to live in the below territory)

Location: Ideally based in Northamptonshire or the surrounding Central England corridor, with easy access to Oxfordshire, Warwickshire and Milton Keynes.

Territory: This is a field-based role covering a broad geographical territory including Birmingham, Oxfordshire, Cambridge, Norfolk, Warwickshire, Northamptonshire and Worcestershire. Regular travel and in-person restaurant visits are an important part of the role.

Able to cover Territory: Around Birmingham, Oxford, Cambridge, Norfolk, Warwickshire, Northamptonshire and Worcestershire.

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

In this role, you will:

As an Account Manager at OpenTable, you will be a vital partner to our restaurant customers across Central England. You will take ownership of your territory, leading customer retention and driving revenue growth by understanding the priorities and challenges of your restaurant partners and helping them get the most from OpenTable’s technology.

Acting as a trusted advisor and industry expert, you will combine strong relationship management with commercial curiosity, meaningful discovery and data-informed insights. You will proactively engage customers, identify opportunities and risks, and help restaurant partners improve their performance and grow their business.

This is a field-focused role requiring regular travel across a broad geographical territory, alongside virtual customer engagement.

## Responsibilities

- Take proactive ownership of your territory, building a clear plan for customer engagement, retention and revenue growth rather than relying solely on inbound customer needs.
- Drive customer retention and revenue growth by identifying appropriate upsell opportunities and ensuring ongoing partnership success.
- Lead meaningful, discovery-led conversations to understand each restaurant’s priorities, challenges and commercial goals, using these insights to identify opportunities and recommend the right solutions.
- Act as a trusted advisor to restaurant partners, increasing product and feature adoption to optimise their online presence and business performance.
- Use customer, marketplace and performance data to uncover opportunities, tell compelling stories and demonstrate measurable value to restaurant partners.
- Identify potential churn risks early and take ownership of proactive conversations to retain valuable restaurant partnerships.
- Plan and execute regular field activity across a geographically dispersed territory, creating efficient travel plans and maximising the impact of in-person customer meetings.
- Provide constructive, data-informed insights to help customers overcome obstacles and maximise the value of their OpenTable partnership.
- Maintain expert-level knowledge of OpenTable products, services, strategic initiatives, the competitive landscape and relevant hospitality trends to bring credible insight to customer conversations.
- Collaborate effectively with Sales and cross-functional internal teams to ensure smooth customer handovers, share market insights and best practices, and deliver a consistent customer experience.

## Minimum Qualifications

- Drives with access to own vehicle
- Strong organisational and time-management skills, with the ability to prioritise and manage multiple accounts across a broad territory.
- Proven ability to build trusted relationships and lead effective commercial conversations with a diverse range of customers.
- Strong discovery and listening skills, with the curiosity to understand customer priorities, challenges and opportunities.
- Comfortable using data and insights to influence customer decisions and drive business outcomes.
- Proactive, self-motivated and resilient, with the ability to work independently, travel regularly and take ownership of results.

## Preferred Qualifications

- Previous sales or Account Management experience, ideally within the food and beverage or hospitality industry.
- Restaurant or hospitality experience with a strong understanding of the challenges faced by operators.
- Experience managing a geographically dispersed field territory.
- Comfortable using CRM and productivity tools such as Salesforce and Google Workspace.
- Full UK driving licence and ability to travel independently across the territor yincluding managing longer-distance field days where required

## Benefits and Perks

- 5 weeks paid vacation
- Private health & dental insurance
- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Time off for your birthday
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Income protection and life assurance
- Employee Assistance Program - including 24/7 GP & free legal advice
- Pension plan contributions
- Discounted gym membership
- Bike2Work
- Season ticket loan
- Social events & Thursday happy hours
- Free lunch 2 days per week

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

## #LI-LT1

#LI-Remote

## About OpenTable

## Company Overview
- **One-liner**: OpenTable is the world’s leading provider of online restaurant reservation and dining technology, connecting diners with over 65,000 restaurants, bars, and wineries worldwide.
- **Entity Type**: Public (NASDAQ: BKNG, as part of Booking Holdings Inc.)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 1998
- **Founders**: Chuck Templeton

## Core Business
- **Primary industry/industries**: Hospitality Technology, Restaurant Reservation Software, Online Dining
- **Target customers**: B2B (restaurants, bars, wineries of all sizes – from independent to large chains) and B2C (dining consumers)
- **Mission or purpose statement**: "We serve restaurants so they can serve the world." Also: "We love what can happen around the restaurant table."

## Products & Services
- **OpenTable for Restaurants**: An all-in-one SaaS platform for front-of-house and back-of-house operations, including reservation management, guest management, table management, online ordering, and marketing tools. Integrated with hundreds of technology partners.
- **OpenTable for Diners**: A mobile app and website that allows consumers to discover new restaurants via personalized recommendations, curated guides, and data-backed lists, and to book and manage reservations seamlessly.
- **OpenTable GuestCenter**: A suite of tools for restaurants to manage guest relationships, loyalty programs, and marketing campaigns.
- **OpenTable Payment & POS Integration**: Payment processing solutions tightly integrated with the reservation and management platform.

## Market Standing
- **Valuation/Market Cap**: OpenTable is a wholly owned subsidiary of Booking Holdings Inc. (BKNG). Booking Holdings' market cap is not broken out for OpenTable alone, but the parent company is valued at over $100 billion.
- **Key Metric**: Annual Revenue is not publicly disclosed as a separate entity. However, OpenTable helps restaurants fill over 1.9 billion seats annually (over 150 million seats per month) and processes an average of 8 reservations every second.
- **Notable Investors/Partners**: Part of Booking Holdings Inc. (the world leader in online travel & related services, which also owns Booking.com, KAYAK, Priceline, Agoda, and Rentalcars.com).
- **Growth Signals**: OpenTable serves 65,000+ venues worldwide, operates in 36 countries, has a global team of ~1,249 employees (+1.3% YoY), and recently launched its inaugural U.S. Restaurant Ambassador Council (April 2026) to shape strategy and innovation. The company continues to expand its international footprint with offices in the UK, Mexico, Australia, India, Germany, and more.

## Competitive Advantages
- **Network Effects**: The largest global network of diners and restaurants creates a powerful two-sided marketplace. More diners attract more restaurants, and vice versa.
- **Data Moat**: Over 136 million restaurant reviews and decades of reservation data provide unique insights into dining trends, consumer behavior, and restaurant performance.
- **Parent Company Backing**: As part of Booking Holdings, OpenTable has access to immense resources, global reach, and cross-platform synergies (e.g., with KAYAK’s travel portfolio).
- **Brand Trust & Longevity**: Operating since 1998, OpenTable is the most recognized and trusted brand in restaurant reservations.

## Strategic Focus
- **Global Expansion**: Growing its international presence, particularly in APAC and LATAM, with offices in India, Mexico, and Australia.
- **Product Innovation**: Continuously developing new tools for restaurants (e.g., AI-driven recommendations, enhanced operations software) and for diners (personalized discovery, seamless booking).
- **Integration & Partnerships**: Deepening integrations with hundreds of tech partners to create a unified restaurant tech stack.
- **Community Building**: The new Ambassador Council demonstrates a focus on collaborative innovation with the restaurant industry.

## Why Work Here
- **Hybrid & Flexible Work**: OpenTable offers a hybrid work environment with "Work From Almost Anywhere" days, generous holidays, dedicated Recharge Days, and company-wide weeks off.
- **Culture & Mission**: Employees work on technology that directly helps small businesses and culinary icons thrive, fostering a sense of purpose and community impact. The culture is described as "relentless hospitality."
- **Career Growth**: Opportunities for rapid career development in a global company that is part of the Booking Holdings family. The company has a strong track record of employees moving on to top tech companies (Google, Amazon, Salesforce, Uber).
- **Global & Diverse Team**: With 10 offices worldwide and employees from 36 countries, the work environment is international and collaborative.
- **Engineering & Product Focus**: Strong emphasis on product design, machine learning, and data engineering, with a tech stack that includes modern tools and frameworks.

## Sources
1. [OpenTable About Us](https://www.opentable.com/about/)
2. [OpenTable Careers](https://www.opentable.com/c/careers/)
3. [OpenTable LinkedIn Company Profile](https://www.linkedin.com/company/opentable)
4. [Built In OpenTable Profile](https://builtin.com/company/opentable)
5. [OpenTable Careers by Location](https://www.opentable.com/c/careers-by-location/)

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