---
title: 'Account Manager, Channel Success at Patch My PC'
canonical: 'https://feeny.ai/job/account-manager-channel-success-patch-my-pc-ireland-f3j6rx0j9v5q'
type: 'job'
last_seen: '2026-09-11'
---

# Account Manager, Channel Success at Patch My PC

- **Company:** Patch My PC
- **Location:** Ireland
- **Compensation:** €50k–€60k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/patchmypc/2d913ce6-d78a-48bd-b943-5182e1e85233

## Job description

About Our Company:

At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 10,000 customers and more than 32 million devices. We make patching easier, boost security, and give IT teams their time back.

Our core values guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most. We're here to improve the lives of our customers, our team members, and our communities.

About the Role:

We are looking for an Account Manager to help grow and support our channel partner ecosystem. This is a fully remote role, reporting to a UK-based leader.

In this role, you will manage a high-volume portfolio of small and mid-sized channel partners, VARs, and MSPs, serving as their primary day-to-day contact for new business opportunities, renewals, onboarding, and operational support. You’ll also partner with Strategic Partners to support their end customers, helping progress opportunities and deliver successful customer outcomes.

This role requires an understanding of the three-way relationship between Patch My PC, the channel partner, and the end-user customer. Success depends on balancing the needs of all three while delivering a seamless partner and customer experience.

## What You'll Do

- Manage new business from small partners and MSPs, including deal registration, partner communication, and internal follow-through.
- Own the post-sales lifecycle for a portfolio of channel-sourced customer accounts, supporting onboarding, renewals, expansion opportunities, licensing, and ongoing partner success.
- Serve as the primary Patch My PC contact for the end-user customer while coordinating with the originating partner on renewals, upgrades, deal registration, and other commercial activities.
- Partner closely with the Partner Development Manager to align on renewal strategy, expansion opportunities, and partner engagement for any account where the partner maintains an active commercial stake.
- Build trusted relationships with partners and customers by providing timely communication, proactive guidance, and a consistently high-quality experience.
- Maintain clean CRM hygiene across your portfolio, ensuring device counts, renewal dates, partner tiers, and partner attribution are accurately recorded and visible to the broader commercial team.
- Serve as the voice of the customer within the partner relationship, surfacing adoption signals, health indicators, and satisfaction feedback that help the partner team strengthen its overall account strategy.

## What You'll Bring

- 3+ years of experience working with channel partners, MSPs, resellers, or distributors in an account management, channel sales, partner management, or similar role.
- Experience managing B2B technology accounts in an indirect or channel-influenced sales environment, with the ability to build strong end-user relationships while respecting the commercial ownership of the originating partner.
- Strong commercial acumen with the ability to identify renewal risks, expansion opportunities, and customer health signals while delivering a consultative partner experience.
- Demonstrated ability to manage a high-volume portfolio, prioritize competing demands, and consistently deliver a high-quality partner and customer experience.
- Proven ability to collaborate across Sales, Customer Engineering, Marketing, and Operations to deliver successful customer outcomes.
- Strong organizational skills with the ability to manage multiple priorities while maintaining a high level of accuracy and follow-through.

Nice-to-Haves:

- Exposure to partner enablement activities such as co-selling, sales training, or joint go-to-market planning.
- Familiarity with subscription-based SaaS business models, including device-based or usage-based licensing.
- Knowledge of endpoint management, IT operations, or the Microsoft Configuration Manager / Microsoft Intune ecosystem.

Compensation & Benefits:

- Competitive Base Salary: €50,000 - €60,000 based on experience and location.

Benefits:

- Internet Stipend
- Pension: 200% match up to 10%
- Death In Service & Income Protection
- Health & Wellness Benefit
- Annual Leave
- Holiday Days
- Volunteer Days
- Sick Leave
- Bereavement Leave
- Tuition Reimbursement
- Charitable Donation
- Matching Gym & Fitness Reimbursement

Learn more about our benefits here: https://patchmypc.com/careers#we-care.

What to Expect in the Interview Process Curious about what comes next? Learn more about our hiring process here:http://patchmypc.com/careers#hiring-process Equal Opportunity Employer: Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process. We encourage women, racial and ethnic minorities, individuals with disabilities, and veterans to apply.

## About Patch My PC

## Company Overview
- **One-liner**: Patch My PC automates third-party application patching and management for IT teams by integrating directly with Microsoft Configuration Manager (ConfigMgr) and Intune.
- **Entity Type**: Private (Bootstrapped/Profitable — not venture-backed; no external funding rounds disclosed)
- **Headquarters**: Castle Rock, Colorado, United States
- **Founded**: 2011
- **Founders**: Justin Chalfant (CEO & Founder)

## Core Business
- **Primary industry/industries**: IT Security & Systems Management, Software Development
- **Target customers**: B2B — IT administrators and security teams at enterprises and SMBs that use Microsoft Endpoint Manager (ConfigMgr/Intune).
- **Mission or purpose statement**: “Make patching painless — and actually fun to work with.” The company works to “keep you more secure online and make application management easy.”

## Products & Services
- **Patch My PC Cloud**: A SaaS-based solution that drops on-premises requirements, enabling third-party app patching through Microsoft Intune. Includes Custom Apps and a preview of Mac support. Launched in 2024.
- **Patch My PC for Configuration Manager**: An on-premises add-on that extends Microsoft ConfigMgr to automate the packaging, testing, and deployment of hundreds of third-party applications.
- **Patch My PC Home Updater**: A free desktop tool for consumers to keep personal software updated. The original product that founded the company.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (profitable, bootstrapped company).
- **Key Metric**: Annual Recurring Revenue (ARR) — Not disclosed. However, the company serves **~10,400 customers** and manages **over 26 million devices** as of early 2025.
- **Notable Investors/Partners**: Bootstrapped — no external investors. Strong integration partnerships with **Microsoft** (Intune, ConfigMgr) are core to the product's value.
- **Growth Signals**: Revenue and team are growing rapidly. The team grew from 125 people (end of 2024) to **over 150 people** (+20%) in early 2025. Customer count increased from ~7,835 (end of 2024) to **~10,400** (+33% growth in under a year). In 2024, launched the long-awaited "Patch My PC Cloud" product and added first executive leaders in Finance, Operations, and People Ops.

## Competitive Advantages
- **Deep Platform Integration**: Deep, native integration with Microsoft ConfigMgr and Intune provides a stickier, more automated solution than generic patch management competitors.
- **"Ridiculously Responsive Support"**: Known culture of exceptional customer service and fast response times, leading to high customer loyalty and word-of-mouth growth.
- **Self-Sustaining Business Model**: Being bootstrapped and profitable allows the company to focus on long-term product quality and customer needs without external investor pressure.
- **Large, Captive Install Base**: Over 10,000 active customers and 26 million managed devices create a powerful network effect and recurring revenue base.

## Strategic Focus
- **Cloud-First Transition**: Continuing to invest in and expand the "Patch My PC Cloud" SaaS product, adding features like Mac support and Custom Apps to capture a larger market.
- **Global Scale & Hiring**: Adding executive leadership (CFO, COO, People Ops) to professionalize operations and support scaling the team to 200+ while maintaining remote culture.
- **AI Integration**: Actively hiring for a **Software Engineer, AI** role, indicating a strategic move to apply AI/ML to patch management, analytics, or automation.

## Why Work Here
- **Fully Remote Culture**: 100% remote for all roles, with team members in 15+ countries and three continents. The company was built remote-first, not retrofitted. "No commutes. No surprise office days."
- **Strong Compensation & Benefits**: "Competitive Pay, No Games." Benefits include medical/dental/vision (99% of premium covered for employee + dependents), **200% 401k match up to 5% of salary** (10% total match), $5,250/yr tuition reimbursement, $500/yr FSA match, and pet insurance.
- **Exceptional Parental Leave**: 4 months fully paid leave for the birthing parent, 3 months for the other parent. Includes IVF and fertility coverage.
- **Generous Time Off**: 3 weeks PTO + 2 weeks paid sick time for US staff, increasing to 4 weeks PTO after 5 years. Carry-over of up to 250 hours.
- **Real, Lived Culture**: Values-driven environment emphasizing speed, customer obsession, and ownership. Has an annual global summit (e.g., 2025 summit in Costa Rica with 100 attendees from 13 countries). Known for a strong, meme-literate, GIF-loving team.
- **Growth Trajectory**: The company is growing rapidly in both revenue and headcount, providing opportunities for internal advancement and new role creation.

## Sources
1. [patchmypc.com](https://patchmypc.com/careers/) — Careers page with details on culture, benefits, remote policy, and headcount.
2. [patchmypc.com](https://patchmypc.com/about-us/) — About Us page with company history, founding year, customer count (10,400), and device count.
3. [linkedin.com](https://linkedin.com/company/patchmypc) — LinkedIn company page for headcount (124 employees, +24.6% YoY), locations, and recent hires.
4. [jobs.lever.co](https://jobs.lever.co/patchmypc/) — Active job listings including Software Engineer (AI) and Account Manager roles.
5. [builtin.com](https://builtin.com/company/patch-my-pc) — Built In profile confirming remote-first policy, HQ in Castle Rock, CO, and culture details.

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