--- title: 'Account Manager - Communications & Advocacy at AXON' canonical: 'https://feeny.ai/job/account-manager-communications-advocacy-axon-london-g0q4nmmjp7zj' type: 'job' last_seen: '2026-10-15' --- # Account Manager - Communications & Advocacy at AXON - **Company:** AXON - **Location:** London, United Kingdom - **Posted:** 2026-09-29 - **Last confirmed live:** 2026-10-15 - **Apply:** https://job-boards.greenhouse.io/axonag/jobs/5247018007 ## Job description Account Manager ## Team – Communications and Advocacy Practice Location – London (UK), Hybrid ## About AXON AXON is a global healthcare communications agency that ignites change in healthcare. Through the power of life-changing communications, we contribute to medical advances that improve lives. At the heart of every scientific innovation and advancement is a compelling story, and we know how to bring those stories to life – using the right insights, channels and creative approaches to reach the right audiences at the right time and provoke meaningful change. Our Communications & Advocacy (C&A) Practice works with clients to navigate complex healthcare challenges and create communications programmes that engage audiences, shape conversations and support meaningful change. You’ll be joining an experienced and collaborative team of healthcare communications and advocacy professionals, working across a varied portfolio of client programmes. AXON specialises in medical affairs, clinical studies, real-world evidence, marketing, advocacy and communications, underpinned by insights and creative strategy With offices in Copenhagen, London, New York and Toronto, as well as a worldwide affiliate network, AXON combines international reach with deep healthcare communications expertise. We are proudly part of the AVENIR GLOBAL network ## Role We’re looking for an experienced and motivated Account Manager to join our Communications & Advocacy Practice. This is a fantastic opportunity for someone who is an expert within communications and advocacy, enjoys working closely with clients, taking ownership of projects and playing an important role within a busy, collaborative agency environment. As an Account Manager, you’ll be a trusted day-to-day contact for your clients, working closely with senior colleagues to deliver high-quality healthcare communications programmes that meet client objectives. You’ll have the opportunity to build strong client relationships, lead projects, and contribute to proposals You’ll also take real ownership of the commercial and operational side of your accounts – from briefing and budgeting through to forecasting, timelines, profitability and delivery. This role would suit someone who is confident working with clients, naturally organised, commercially aware and excited by the opportunity to make a meaningful contribution to healthcare communications. ## What you’ll be doing Client & Account Management - Act as a trusted day-to-day contact for clients, build strong relationships using your expertise within Communications & Advocacy and develop a clear understanding of their needs, priorities and ways of working. - Proactively identify client challenges and opportunities, providing practical recommendations and solutions and knowing when to bring in senior counsel. - Translate client objectives and brand strategy into clear, effective tactical delivery. - Coordinate multidisciplinary project teams, working collaboratively across AXON, other practices and network partners where required. - Maintain clear, proactive communication with clients and internal teams to ensure everyone is aligned on objectives, priorities and timelines. Project Leadership - Take ownership of projects from briefing through to delivery, ensuring milestones, quality standards and client expectations are met. - Develop and refine project briefs with clients and ensure delivery plans are realistic, clear and well managed. - Manage competing priorities and delegate effectively across the project team. - Monitor timelines, progress and risks, proactively addressing issues and escalating where appropriate. - Ensure a consistently high standard of quality and attention to detail. Commercial & Financial Management - Develop accurate budgets and forecasts and ensure projects are delivered within agreed parameters. - Monitor project spend, manage and reconcile budgets, and communicate any potential variations or issues promptly. - Proactively manage scope creep and support discussions with clients and senior colleagues to protect account profitability. - Understand how time, investment and utilisation contribute to the financial health of the agency. New Business & Growth - Contribute to and help drive tactical proposals and Requests for Proposals (RfPs). - Bring your knowledge and experience to communications programmes, including strategy and creative tactics, with senior support where needed. - Develop an understanding of your clients’ businesses and identify opportunities to grow existing accounts and broaden the support AXON can provide. - Work with senior colleagues on new business opportunities, including credentials and proposal development. People & Team Leadership - Provide clear, constructive feedback and contribute to a positive and inclusive team environment. - Help create clarity around priorities, responsibilities, deadlines and quality expectations. - Contribute to team discussions and decisions, sharing your ideas and perspectives. - Work effectively with senior colleagues, keeping them appropriately informed and knowing when to seek their support. ## What we’re looking for We’re looking for someone who is already building their career in healthcare communications and is ready to take greater ownership and responsibility within an agency environment. You’ll bring: - Experience in an Account Management role within healthcare communications, communications & advocacy, public relations, policy, science or marketing. - Strong client relationship and consultancy skills, with the confidence to become a trusted day-to-day client contact. - Experience managing multiple projects, priorities and deadlines in a fast-paced environment. - Strong organisational skills and excellent attention to detail. - An understanding of project budgets, forecasting and financial management, with a genuine interest in the commercial side of agency work. - The ability to identify opportunities and contribute to new business proposals and account growth. - Excellent communication skills, with the ability to adapt your communication style to different clients and stakeholders. - An interest in healthcare, patient advocacy, health policy and the wider life sciences environment. - An awareness of relevant healthcare industry regulations, GDPR and issues/trends affecting clients and the sector. - A proactive, collaborative approach and the judgement to know when to take ownership and when to seek senior support. A degree or qualification in communications, science, marketing or a related subject is desirable, but we also welcome transferable learning and relevant professional experience. The previous advert specifically referenced at least one year of AM experience within relevant sectors. Why join AXON? At AXON, we want our people to have the opportunity to contribute beyond their immediate role. Whether that means getting involved in our social activities, Diversity & Inclusion initiatives, CSR electives, networking events or sharing your expertise through training, there are opportunities to get involved and make your mark. We also have a strong focus on learning and development, with employees encouraged to dedicate time to their own professional growth. AI Culture & Expectations At AXON, we harness AI not to replace what makes us exceptional, but to elevate it. AI expands our reach, sharpens our insights and accelerates discovery – but it is our people who turn that potential into meaningful impact. We’re looking for candidates who are curious, adaptable and enthusiastic about embracing AI and emerging technologies as part of their everyday working practices. You’ll be encouraged to learn new tools, experiment with new ways of working and use AI responsibly and transparently. Whether your background is technical or non-technical, we value digital confidence and a willingness to evolve alongside rapidly changing technologies. ## Benefits As well as a competitive salary, we offer a comprehensive benefits package, including: - Competitive salary - Company pension scheme with 5% employer pension contribution - Private Medical & Dental Insurance for you and your family - Critical Illness cover - Travel insurance for you and your family - Employee Wellbeing benefit, plus EAP, eye tests, flu vaccinations and sick pay - Hybrid working options - 25 days’ annual leave plus bank holidays, increasing with service up to 30 days - Income Protection and Life Assurance at 4x your salary - Paid sabbaticals after 5 years’ service - Employee Referral Scheme - Ongoing investment in personal development, training and career growth A little more about you We’re looking for someone who enjoys being close to clients, takes pride in delivering excellent work and wants to develop their career in a genuinely collaborative healthcare communications environment. You’ll be someone who is curious, proactive and commercially aware, who enjoys solving problems, bringing people together and taking ownership. Just as importantly, you’ll be excited by the opportunity to work alongside experienced Communications & Advocacy specialists and contribute to work that can make a meaningful difference in healthcare. Ready to take the next step in your Account Management career? We’d love to hear from you. ## AXON AXON is a global healthcare communications agency that ignites change in healthcare. Through the power of life-changing communications, we contribute to medical advances that improve lives. At the core of every scientific innovation and advancement, there is a simple and compelling story to be told. We know how to tell that story, how to use the right tools to reach the right audiences at the right time, to provoke meaningful change. We specialize in advising clients on medical affairs, clinical studies, real-world evidence, marketing, advocacy, and communications, all underpinned by insights and creative strategy. AXON has an international reach, with offices in Copenhagen, London, New York, and Toronto, and a worldwide affiliate network. Established in 2002, we have a deep heritage and expertise in healthcare strategy and communication, and we continue to learn and grow in the fast-changing healthcare sphere. AXON is proudly an AVENIR GLOBAL company. ## Equal Opportunities AXON is a diverse organization, committed to a policy of equal opportunities. At all times, we aim to recruit, develop, and promote the very best people, basing judgment solely on suitability for the job. Privacy Policy We are committed to transparency about how we collect and use your data, including ensuring we comply with legal obligations relating to data protection. You can view our data privacy policy [here](https://axon-com.com/legal-and-privacy)and [EU Recruitment Privacy Policy](https://axon-com.com/eu-recruitment-policy). ## About AXON ## Company Overview - **One-liner**: AXON is a global healthcare communications agency that partners with pharmaceutical, biotech, and medical device clients to deliver medical affairs, commercial, clinical, and advocacy communications. - **Entity Type**: Private (part of AVENIR GLOBAL) - **Headquarters**: London, England, United Kingdom (with primary offices also in Toronto, New York, and Copenhagen) - **Founded**: 2002 - **Founders**: Not publicly available ## Core Business - **Primary industries**: Healthcare communications, public relations, medical affairs, clinical trial support, market access, and commercial marketing - **Target customers**: B2B – pharmaceutical companies, biotech firms, medical device manufacturers, and healthcare stakeholders - **Mission statement**: "To ignite change in healthcare through meaningful communication, powered by diverse thinking." ## Products & Services AXON offers integrated, insight-driven services across the healthcare product lifecycle: - **Medical Affairs**: Facilitate disease and treatment knowledge exchange, support expert engagement, and generate strategic insights. - **Clinical Operations**: Assist clinical study teams with site staff engagement, patient recruitment, and retention through tailored educational programs. - **Market Access and HEOR**: Demonstrate value of therapies via real-world evidence (RWE) generation, health economics, and payer engagement. - **Commercial and Marketing**: Develop brand strategies, omnichannel campaigns, and content that drive commercial success. - **Communications and Public Relations**: Provide integrated communications including media relations, issues management, corporate/data/product communications, and content strategy. - **Advocacy**: Build partnerships and co-create initiatives to amplify the patient voice and improve care. ## Market Standing - **Valuation**: Not disclosed (part of AVENIR GLOBAL, a global network of specialist communications firms) - **Key Metric**: Over 1,000 employees (AVENIR GLOBAL total) – Top 15 largest communications firms in the world - **Notable Investors/Partners**: Parent company AVENIR GLOBAL; EcoVadis Bronze Medal (Top 35% of companies assessed) for sustainability management - **Growth Signals**: Expanded to New York (2010) and Copenhagen (2012); now 23 global office locations; remote/hybrid work model allows hiring across multiple countries; continuous investment in real-world evidence, clinical trials, and multichannel strategies. ## Competitive Advantages - **Specialized healthcare focus**: Deep expertise across medical, regulatory, commercial, and advocacy communications. - **Global footprint with local presence**: 23 offices worldwide via AVENIR GLOBAL network enables best-team resourcing. - **Integrated service model**: Combines insights, creative strategy, and multichannel execution under one roof. - **Reputation and longevity**: Over 20 years of experience; recognized as one of the top 15 communication firms globally. - **Sustainability commitment**: EcoVadis Bronze Medal highlights environmental, ethical, and social governance. ## Strategic Focus - Continue investing in innovative approaches to healthcare professional engagement, real-world evidence communication, and clinical trial delivery. - Strengthen cross-functional collaboration within AVENIR GLOBAL to offer clients broader expertise. - Prioritize diversity, equity, and inclusion (DEI) internally and in client work. - Advance corporate social responsibility (CSR) initiatives including environmental performance and community investment. ## Why Work Here - **Culture & values**: Collaborative, innovative, respectful, and committed to meaningful change. Emphasis on diverse thinking and integrity. - **Work model**: Hybrid – "Work where you work best" with waterside offices in London, Toronto, New York, and Copenhagen, plus remote options. - **Career development**: Opportunities to shape your role, grow long-term, and work on passion projects outside client work (e.g., social committee, writers’ guild, DEI activities). - **Inclusive environment**: Committed to equal opportunities; particularly encourages applications from neurodiverse individuals, those with disabilities, ethnic minorities, and LGBTQ+ communities. - **Meaningful impact**: Employees are passionate about making a difference in healthcare; the work directly affects patient lives. ## Sources 1. [AXON Homepage](https://axon-com.com/) 2. [About Us – Our Story](https://axon-com.com/who-we-are/about-us/) 3. [About Us – Leadership](https://axon-com.com/about-us/) 4. [Careers – Join Us](https://axon-com.com/join-us/) 5. [Our Work – Service Offerings](https://axon-com.com/who-we-are/our-work/) 6. [AXON Careers on Greenhouse](https://job-boards.greenhouse.io/axonag) ## Other roles at AXON - [Senior Medical Writer - AXON CS](https://feeny.ai/job/senior-medical-writer-axon-cs-axon-toronto-61sjr9rantnt) — Toronto, Canada - [Events Manager - Medical](https://feeny.ai/job/events-manager-medical-axon-london-gsvrp1nxd24y) — London, United Kingdom - [Senior Account Director (Hybrid)](https://feeny.ai/job/senior-account-director-hybrid-axon-toronto-4krx45xzbrc5) — Toronto, Canada - [Medical Writer 2](https://feeny.ai/job/medical-writer-2-axon-london-fyq3yqm7pnxg) — London, United Kingdom - [Account Manager](https://feeny.ai/job/account-manager-axon-london-e8sb748qzvyq) — London, United Kingdom