---
title: 'Account Manager at CorePlan'
canonical: 'https://feeny.ai/job/account-manager-coreplan-perth-7aj8h6ghz37f'
type: 'job'
last_seen: '2026-09-11'
---

# Account Manager at CorePlan

- **Company:** CorePlan
- **Location:** Perth, Australia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/coreplan/5f7b6be2-21d1-44be-8617-abc99bcaa0a9

## Job description

🔍 About Us CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally.

💼 The Role We are opening looking for an Account Manager as part of our Customer Success team who will focus on owning the post‑implementation success of our customers. This role will be the main point of contact for a portfolio of accounts, making sure they adopt CorePlan, see ongoing value, and become long‑term advocates. You’ll work closely with Product, Sales and the wider Customer Success to monitor account health, drive outcomes, and constantly improve the customer experience. The role is key in managing the health, ongoing value, advocacy and overall experience of our customers.

📋 Key responsibilities

- Plan and coordinate post‑implementation tasks across the CS lifecycle.
- Run regular customer check‑ins (monthly, quarterly, annually) to align on goals and performance.
- Proactively monitor account health, document key interactions and any actions taken to improve it.
- Keep CRM and internal systems accurate and up to date, and provide regular status updates to internal stakeholders.
- Share customer insights, feedback and risks with cross‑functional teams and capture feedback to drive continuous improvement.
- Continue to develop our post‑implementation playbooks, best practices and support processes.
- When required, assist our support channels by leading conversations to escalate or resolve customer queries.
- As part of your onboarding, run implementations and onboarding for new customers to solidify your knowledge of our customer requirements and our product.

You will thrive in this role if you have:

- Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS.
- Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)
- Experience working with complex software products.
- Strong project management skills and comfort juggling multiple customers.
- Excellent communication and stakeholder management skills.
- A problem‑solving mindset and curiosity about how customers work.
- Confidence using CRM and project management tools.
- Mining industry experience would be a plus

🎁 Perks & Benefits

- Prime Perth CBD location in a modern office environment with wellness centre
- Hybrid work environment - minimum 3 days in office, 2 at home
- Vibrant office culture - monthly birthday celebrations, team events, weekly onsite Pilates, yoga and fitness classes
- Access to EAP mental health & wellbeing services, including financial and nutritional counselling
- Parental leave top-up pay for first 12 weeks of leave

🚀 Ready for your next adventure? If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter. Have questions? Reach out to us at careers@coreplan.io

🤝 Recruitment Agencies We appreciate your hustle, but we’re not engaging agencies right now. Want to be on our radar for the future? Email careers@coreplan.io

## About CorePlan

## Company Overview
- **One-liner**: CorePlan provides an integrated drilling management platform that digitizes and streamlines drilling program operations for mining, exploration, and drilling companies.
- **Entity Type**: Private (Venture-backed; last round: Venture round Nov 2023)
- **Headquarters**: Perth, Western Australia, Australia
- **Founded**: 2020
- **Founders**: Alex Goulios (CEO)

## Core Business
- **Primary industry**: Mining technology / Drilling software
- **Target customers**: B2B – mining and exploration companies, drilling contractors (from one-man contractors to Tier 1 explorers worldwide)
- **Mission / purpose**: Replace “technology from the last century” with a modern, integrated platform that enables mining and drilling professionals to make better decisions and work together more effectively. CorePlan aims to be the sole enabler in the drilling operations tech stack.

## Products & Services
- **Drilling Management Platform (CorePlan 2.0)**: A cloud-based integrated platform that replaces spreadsheets and disconnected systems. Modules include:
  - Field Activities (offline-first mobile app for drill plod capture and safety management)
  - Contractor Portal
  - Cost Tracking (granular cost tracking to stop budget leakage)
  - Tenements Management
  - Mining Hub
  - Rig Scheduler
  - Earthworks
  - Forms & Reports
  - Time Usage / Client Portal / Drill Reports / Billing / Cost Summaries / Inspections / Bit Tracking
- **Type**: SaaS (Software as a Service)

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**:
  - Total Funding: ~AU$5.5M (USD ~$5.5M as of 2026) – includes a AU$222k pre-seed round in Apr 2022 and a AU$2.6M venture round in Nov 2023 led by EVP.
  - Annual Revenue: Not publicly available
- **Notable Investors / Partners**: EVP (lead investor in 2023 round); notable customers include AngloGold Ashanti, Fortescue, Boart Longyear, Mitchell Services.
- **Growth Signals**:
  - 70+ employees worldwide (as of 2026); headcount grew 23.6% YoY.
  - 90+ customers globally.
  - Over 45 million metres drilled on the platform.
  - 95% CSAT score.
  - 37% cost reduction and 75% productivity boost reported by customers.
  - Operations span 9 countries (including Canada, Chile, India, Peru, South Africa, Zambia, Bolivia, Malaysia).
  - Won GRX METS Award.
  - Launched CorePlan 2.0 in 2024 and an Earthworks module in 2025.

## Competitive Advantages
- **Integrated platform**: CorePlan is the first integrated drilling management platform, sitting at the centre of the drilling tech stack and connecting miners, drillers, and contractors in a single source of truth.
- **Domain specificity**: Built exclusively for the drilling and mining industry, replacing generic tools (spreadsheets) and legacy systems with workflows designed for rigs and field crews.
- **Offline-first mobile app**: Enables data capture in remote mining locations with limited connectivity.
- **Customer outcomes**: Proven metrics (e.g., 66% faster invoicing, 30% faster contractor invoicing, recoveries of $110k+ in overcharges) and high satisfaction (95% CSAT).

## Strategic Focus
- **International expansion**: Growing presence in the Americas, EMEA, and Asia-Pacific (regional directors in Americas and EMEA).
- **Product innovation**: Continued launches of new modules (Earthworks, Field Activities) and CorePlan 2.0 to deepen platform capabilities.
- **Scale customer base**: From 30 customers in 2021 to 90+ in 2025/2026, targeting further adoption among Tier 1 explorers and drilling contractors.
- **Talent growth**: Active hiring with 13 open positions as of mid-2026, especially in sales, customer success, and engineering.

## Why Work Here
- **Culture**: CorePlan emphasises hiring “a team of diverse, passionate people” and fostering a culture that empowers employees to do their best work. The company describes itself as “made with love, right here in Perth.”
- **Work policy**: Not explicitly stated as remote/hybrid, but the global team (9 countries) and open positions across EMEA and North America suggest flexibility. The Perth head office has a friendly, collaborative vibe.
- **Training and support**: 24/7 support for customers and training designed for non-tech-savvy crews – likely extends to internal learning culture.
- **Perks**: High-trust environment, modern software stack, opportunity to shape a fast-growing startup in a traditional industry. Engineering culture emphasises building for a real-world impact in mining.

## Sources
1. [CorePlan About Page](https://www.coreplan.io/about)
2. [CorePlan Homepage](https://www.coreplan.io/)
3. [CorePlan Careers Page](https://www.coreplan.io/careers)
4. [CorePlan LinkedIn](https://au.linkedin.com/company/coreplan)
5. [CorePlan on The Org](https://theorg.com/org/coreplan)

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