---
title: 'Account Manager (Customer Outcomes Specialist) at Scarlet'
canonical: 'https://feeny.ai/job/account-manager-customer-outcomes-specialist-scarlet-london-sdd1fv9grfgn'
type: 'job'
last_seen: '2026-09-11'
---

# Account Manager (Customer Outcomes Specialist) at Scarlet

- **Company:** Scarlet
- **Location:** London, United Kingdom
- **Compensation:** £60k–£70k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/scarlet/ad6dfcba-b15b-4da3-985e-b16e24439e9f

## Job description

We pull medical technology from the future to solve human health.

Scarlet is authorised to assess and certify medical devices. We combine clinical, technical and regulatory expertise with AI agents and software so rigorous certification can keep pace with product development at the world’s most ambitious technology companies, without lowering the safety bar. Our customers have cut a year or more from their certification timelines for new AI-enabled medical devices and shortened product-update cycles from months to weeks. You’ll join a team building the infrastructure that makes these outcomes repeatable at scale.

## About the role

As an Account Manager (Customer Outcomes Specialist) at Scarlet, you will own customer relationships from onboarding through expansion. You will keep complex projects on track, remove friction, and ensure customers achieve their goals. You will work day-to-day with ambitious medical technology companies and help them deliver safe devices to patients sooner.

## Responsibilities

- Build long-term, trust-based relationships with forward-thinking companies in health tech
- Act as the central point of accountability for customers, ensuring the right outcomes, at the right time, with clear communication throughout.
- Listen closely, capture what matters, and surface it, so internal teams stay aligned with what customers value (and what they don’t) throughout the journey.
- Spot friction early and eliminate it - whether it is process confusion, scope drift, or quiet frustrations.
- Own every key moment - from onboarding to expansion - keeping customers focused and confident, even when the path is complex.

Required qualifications

- You’ve owned complex customer relationships in B2B environments for 3+ years, preferably within the health tech industry and/or a regulated industry.
- You operate with a bias for action. Customers turn to you in critical moments, and internal teams count on your signal to make smart bets.
- You have strong project management skills. You connect dots, see risks early and keep multiple workstreams on track without breaking a sweat.
- You have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly.
- Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment.

The Interview Process

- Intro call with [Aarzoo](https://www.linkedin.com/in/aarzoosidhu/) (30 mins)
- Round 1: CX team interviews: [Rachel](https://www.linkedin.com/in/rachelbourdeaux/) (60 min), [Steven](https://www.linkedin.com/in/steven-byrne-4a958434/) (30 min)
- Round 2: Founder interviews: [James](https://www.linkedin.com/in/james-dewar-78758992/) and [Jamie](https://www.linkedin.com/in/jamie-cox-01458b3a/) (2x30 min)
- Referencing
- Offer

## About Scarlet

## Company Overview
- **One-liner**: Scarlet is the only Notified Body specialised in certifying AI-powered software as a medical device (SaMD) for the EU and UK markets.
- **Entity Type**: Private (Series A, July 2024)
- **Headquarters**: London, United Kingdom, with a second office in Amsterdam, Netherlands.
- **Founded**: 2020
- **Founders**: James Dewar (Co-founder)

## Core Business
- **Primary Industry**: Healthcare IT, Medical Device Certification, Regulatory Compliance
- **Target Customers**: B2B (Healthtech and MedTech companies building AI and SaMD solutions)
- **Mission Statement**: To hasten the transition to universally accessible healthcare by enabling customers to get their life-changing technology to the people who need it.

## Products & Services
- **EU & UK Medical Device Certification**: Acts as a Notified Body (under EU MDR 2017/745) and an UK Approved Body to certify AI medical devices and SaMD. [scarlet.cc](https://www.scarlet.cc/)
- **ISO 13485 Certification**: Accredited to issue ISO 13485 certificates for quality management systems in medical devices.
- **Continuous Iteration Support**: Provides a regulatory pathway that allows for the frequent, iterative product releases required for modern AI products, a key differentiator from traditional Notified Bodies.
- **Certificate Transfer Service**: Facilitates the transfer of existing medical device certifications to Scarlet in as little as 4 weeks. [scarlet.cc](https://www.scarlet.cc/)

## Market Standing
- **Total Funding**: USD $26.6M across three rounds (Pre-Seed, Seed, Series A).
- **Key Metric - Total Funding**: $26.6M. Key Metric - Headcount: ~57 employees as of mid-2025, with 50% year-over-year growth.
- **Notable Investors**: Atomico (led the $17.5M Series A in July 2024), Creandum (led the $7M Seed round).
- **Growth Signals**: Rapid headcount growth (+50% YoY). A surge in active job postings (up 500% year-over-year). LinkedIn follower growth of +126% year-over-year. Operates across 9 countries, indicating strong remote-first hiring capacity.

## Competitive Advantages
- **Unique Market Position**: The only Notified Body in Europe purpose-built and specialised for AI and SaMD, giving it a unique regulatory and technical moat.
- **High Regulatory Trust**: Led by a board and panel of former global regulators, including the ex-Director of Medical Devices at the UK’s MHRA and the ex-CEO of BSI. This grants unparalleled credibility and deep insights into regulatory requirements. [scarlet.cc](https://www.scarlet.cc/company)
- **Impartiality Panel & Advisors**: Includes former heads of the UK’s MHRA and EU regulatory experts, ensuring adherence to the highest standards. [scarlet.cc](https://www.scarlet.cc/company)
- **Process Speed**: Claims to be significantly more efficient and faster than traditional Notified Bodies, which is critical for the fast-paced AI industry.

## Strategic Focus
- **Scaling Certification Capability**: Expanding its team to handle a growing pipeline of AI device submissions across the EU and UK.
- **Deep Specialisation in AI**: Continues to build expertise in niche areas like radiology, clinical decision support, and cybersecurity for medical AI.
- **Global Expansion**: Growing its influence as a key regulator for the next generation of software-based healthcare technology.

## Why Work Here
- **Mission-Driven**: The company has a strong, clear vision of transforming global healthcare, which is a powerful motivator for employees in technical and operational roles.
- **High-Growth Environment**: With 18 active job postings and a 500% increase in openings year-over-year, this is a company in a rapid scale-up phase, offering significant career growth opportunities.
- **Distributed & International Team**: With offices in London and Amsterdam and staff spread across 9 countries, Scarlet supports a hybrid/remote-friendly work culture.
- **Senior Leadership Access**: The small but rapidly growing team (57 people) means employees have direct access to top-tier leadership and can have an outsized impact.
- **Engineering Culture**: Actively hiring for technical roles (Head of Engineering, Platform team), with a focus on "problem-centricity" and high performance, indicating a mature, outcome-focused engineering culture. [scarlet.cc](https://www.scarlet.cc/careers)

## Sources
1. [scarlet.cc](https://www.scarlet.cc/)
2. [scarlet.cc](https://www.scarlet.cc/company)
3. [scarlet.cc](https://www.scarlet.cc/careers)
4. [LinkedIn - Scarlet](https://uk.linkedin.com/company/scarlet-comply)
5. [Ashby - Scarlet Careers](https://jobs.ashbyhq.com/scarlet/4a2e45c2-54f3-4a7a-bee1-b71e34ec7db9)

## Other roles at Scarlet

- [Medical Device Auditor](https://feeny.ai/job/medical-device-auditor-scarlet-london-s99qnr2m7q8t) — London, United Kingdom
- [Business Development Representative](https://feeny.ai/job/business-development-representative-scarlet-london-j68kxxwf9067) — London, United Kingdom
- [Assessment Delivery Optimisation](https://feeny.ai/job/assessment-delivery-optimisation-scarlet-london-z82aqbtnecjn) — London, United Kingdom
- [Software Safety Engineer](https://feeny.ai/job/software-safety-engineer-scarlet-london-gvpgngx3ssmt) — London, United Kingdom
- [Product Designer](https://feeny.ai/job/product-designer-scarlet-london-76ym4a15a6ry) — London, United Kingdom
- [Market Access Operations](https://feeny.ai/job/market-access-operations-scarlet-london-73sxdtpjvj4f) — London, United Kingdom
- [Software Engineer](https://feeny.ai/job/software-engineer-scarlet-remote-mpvdq16z3fe8)
- [Account Executive](https://feeny.ai/job/account-executive-scarlet-london-kfajz3e0q7ac) — London, United Kingdom
- [Clinical Evaluation Specialist](https://feeny.ai/job/clinical-evaluation-specialist-scarlet-london-md9n1z25xtmq) — London, United Kingdom
- [Commercial Relations - US](https://feeny.ai/job/commercial-relations-us-scarlet-new-york-r23nsm3ywpnx) — New York, NY