--- title: 'Account Manager, DACH Market at Aircall' canonical: 'https://feeny.ai/job/account-manager-dach-market-aircall-berlin-cwn5x4brhd0v' type: 'job' last_seen: '2026-09-12' --- # Account Manager, DACH Market at Aircall - **Company:** Aircall - **Location:** Berlin, Germany - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-04-16 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.lever.co/aircall/d00bbd93-067b-4ab0-9095-69e395127a50 ## Job description Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. As an Account Manager at Aircall, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of Aircall for the customer and the voice of the customer within Aircall, you ensure our customers realize the full value of their investment while fueling sustainable growth for Aircall. By deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion — ensuring each account grows in both impact and partnership over time. This is a highly strategic and commercial role — blending consultative relationship management with the rigor and energy of a quota-carrying seller. You’ll partner cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add-on SKUs, and build deep, long-term relationships with customers at all levels of their organizations. Aircall is undergoing an exciting transformation — building on our market-leading communications platform and introducing AI functionality that helps customers operate more intelligently, efficiently, and competitively. Join us and be part of shaping that journey. Key Responsibilities: - Own NRR: Manage the full post-sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth. - Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential. - Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans. - Prospect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities. - Develop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention. - Sell Competitively: Position Aircall’s value head-to-head against competitors, with a clear understanding of how our solutions address each customer’s unique business needs. - Negotiate and Close: Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty. - Manage Pipeline & Forecast: Maintain an accurate pipeline of renewal and expansion opportunities and deliver consistent, data-driven NRR forecasting. - Partner for Adoption: Collaborate closely with your Customer Engineering counterpart to ensure customers achieve adoption milestones and measurable outcomes. - Champion the Customer Voice: Surface insights, pain points, and product feedback that inform Aircall’s product roadmap and go-to-market strategies. - Shape Local Strategy: Share learnings across teams to enhance customer experience and strengthen regional growth initiatives. Qualifications: - Fluency in German is mandatory. - Bilingual in English is required. - Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets. - Skilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy. - Customer-obsessed — curious about how different industries and use cases leverage Aircall, and proactive in identifying ways to add value. - Capable of developing and executing account expansion strategies, including stakeholder mapping and whitespace analysis. - Confident in competitive sales cycles, able to articulate differentiation and handle objections effectively. - Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene. - Resilient, driven, and passionate about helping customers realize long-term value through partnership. - Excited by innovation and transformation — particularly the opportunity to represent a next-generation AI-powered communications platform. Why join us? 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset 💶 Competitive salary package & benefits DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our Candidate Privacy Notice here. ## About Aircall ## Company Overview - **One-liner**: Aircall provides an AI-powered cloud-based customer communications platform that unifies voice, SMS, WhatsApp, and messaging with native CRM and helpdesk integrations. - **Entity Type**: Private (Venture-backed; latest deal: Secondary/Merger & Acquisition, 2026) - **Headquarters**: New York, United States (also has major offices in Paris, London, Sydney, Berlin, Madrid, San Francisco, Bellevue, and Mexico City) - **Founded**: 2014 - **Founders**: Not publicly attributed to a single named founder; the company was co-created in Paris. ## Core Business - **Primary Industries**: Cloud Communications / Contact Center as a Service (CCaaS), Customer Experience (CX) Software, AI-powered Sales & Support Tools. - **Target Customers**: B2B – primarily SMB and Mid-Market businesses (over 23,000 customers globally) looking to modernize their phone system and customer engagement. - **Mission**: To empower professionals to have richer conversations by providing a cloud-based voice solution, turning every connection into a satisfied customer. ## Products & Services - **Aircall VoIP Phone System**: The core cloud-based phone system replacing traditional PBX, with intelligent call routing, IVR, and analytics. - **AI-Powered Voice Agents**: Autonomous AI Agents that handle routine customer requests 24/7, resolving issues without human intervention. - **AI Assistants**: Real-time tools that provide live transcription, note-taking, automated CRM updates, and follow-up task creation. - **Unified Inbox**: A single platform for calls, SMS, and WhatsApp messages, ensuring all interactions are connected to the CRM. - **250+ Integrations**: Native integrations with key business tools including Salesforce, HubSpot, Zendesk, Intercom, and Slack. ## Market Standing - **Valuation**: Not publicly disclosed (Aircall last raised a Series D in 2021 at a $1B+ valuation, achieving "unicorn" status). - **Key Metric**: - **Annual Recurring Revenue (ARR)**: Exceeded $100 million as of 2022 (reached "Centaur" status). - **Total Funding**: $226 million raised since 2015 (Seed, Series A, B, C, D). - **Notable Investors/Partners**: Goldman Sachs Asset Management (led Series D), DTCP, Swisscom, Adam Street, Balderton Capital, HubSpot Ventures. - **Growth Signals**: - Over 23,000 customers across 110+ countries. - Headcount of ~700-800 employees across 9 global offices. - Named to the Deloitte Fast 500 list. - Recent M&A activity (acquired Piper and Vogent in 2026) signaling aggressive expansion. ## Competitive Advantages - **Platform Agnosticism**: Deep, native integrations with over 250 business apps (compared to more closed ecosystems). - **AI-First Approach**: Integrated AI Agents and Assistants embedded directly into the conversation flow, not as a separate add-on. - **Team-Led Design**: Unlike traditional contact centers built for mass scale, Aircall is optimized for team-led collaboration and CRM-driven workflows. - **Enterprise-Grade Compliance**: SOC2 Type II, GDPR, and HIPAA compliant, allowing use in regulated industries. ## Strategic Focus - **AI Integration**: Embedding AI across the entire platform to automate manual tasks (post-call work, note-taking, routing) and provide live coaching. - **Product Expansion**: Building out autonomous AI Agents to handle after-hours and peak volume calls. - **Global Scale**: Expanding international presence (recent office openings in Mexico City and Madrid) and pushing into the APAC market (Sydney office). - **Vertical Integration**: Recent acquisitions (Piper, Vogent) suggest a push to broaden the product suite and deepen AI capabilities. ## Why Work Here - **Culture & Size**: ~700 employees from 40 nationalities, described as a "scale-up" environment — past the chaotic startup phase but still moving fast. - **Flexibility**: Flexible remote policy rated highly by employees; work-from-home options are available. - **Diversity & Inclusion**: Explicit commitment to DE&I; "we celebrate what makes you, you." - **Growth Trajectory**: The company is at an inflection point (post-Centaur, post-unicorn) with aggressive M&A. Opportunity to shape the product, culture, and processes at scale. - **Perks**: Competitive salary, flexible remote policy, and "be the best version of yourself" ethos. - **Global Exposure**: Opportunities to work across 9 offices and collaborate with teams in North America, Europe, and APAC. ## Sources 1. [aircall.io](https://aircall.io/) - Official website, product overview 2. [aircall.io/careers](https://aircall.io/careers/) - Careers page, culture, headcount data 3. [aircall.io/about-us](https://aircall.io/about-us/) - About page, history, funding milestones 4. [linkedin.com/company/aircall](https://www.linkedin.com/company/aircall) - LinkedIn profile, employee count, open positions 5. [pitchbook.com](https://pitchbook.com/profiles/company/81891-91) - PitchBook profile, funding history, recent M&A (2026) ## Other roles at Aircall - [Data Scientist](https://feeny.ai/job/data-scientist-aircall-new-york-8k1x5fpnkztz) — New York, NY - [Customer Engineer - Iberia & Italy](https://feeny.ai/job/customer-engineer-iberia-italy-aircall-madrid-t7cv2ct5kypm) — Madrid, Spain - [Product Manager Intern](https://feeny.ai/job/product-manager-intern-aircall-paris-azf47yap5j53) — Paris, France - [Number Operations Specialist](https://feeny.ai/job/number-operations-specialist-aircall-north-america-012f6hb4efnw) — North America - [Billing Specialist](https://feeny.ai/job/billing-specialist-aircall-north-america-7qd8vqm7n26b) — North America - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-aircall-madrid-dtkcra8peqj2) — Madrid, Spain - [Senior Revenue Operations Business Partner, EMEA](https://feeny.ai/job/senior-revenue-operations-business-partner-emea-aircall-paris-gc5hs3xa6mgb) — Paris, France - [Software engineer, Programmable Comms](https://feeny.ai/job/software-engineer-programmable-comms-aircall-madrid-k8f56w7vzxyt) — Madrid, Spain - [Mitarbeiter im Innendienst (m/w/d)](https://feeny.ai/job/mitarbeiter-im-innendienst-m-w-d-aircall-berlin-jtd0mcxzqjxy) — Berlin, Germany - [Regional Marketing Intern, DACH Market](https://feeny.ai/job/regional-marketing-intern-dach-market-aircall-paris-10fbh5dr8r2t) — Paris, France