---
title: 'Account Manager at Decoda Health'
canonical: 'https://feeny.ai/job/account-manager-decoda-health-toronto-75mdqj1bncqw'
type: 'job'
last_seen: '2026-10-12'
---

# Account Manager at Decoda Health

- **Company:** Decoda Health
- **Location:** Toronto, Canada
- **Compensation:** $85k–$100k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-12
- **Apply:** https://jobs.ashbyhq.com/decodahealth/3766fa59-b2e9-40cf-a042-8a1898821695

## Job description

## The role

You own the post-sales relationship with our clinics. Your job is simple: make sure every clinic gets more and more value from Decoda over time. That means helping clinics discover the extent of what the product can do, turning new features into real-world results, spotting opportunities to help them grow, and building the kind of relationship where they see Decoda as an extension of their team - not just another piece of software. You'll get to know how each clinic operates, what they care about, and where they're trying to go. You'll use that context to help them get the most out of Decoda today while continuously finding new ways we can make their business better tomorrow. When a clinic is growing, adopting new features, excited about what we're building, and telling other clinics about Decoda, you'll know you're doing great work.

## What you'll own

Help clinics get more out of Decoda. Your biggest focus is adoption. You'll help clinics discover the features that matter to them, understand how to use them, and turn them into meaningful results. You won't just measure whether a feature is switched on, you'll care whether it's actually making the clinic better. Bring new features to life. We ship quickly, and you'll be the person who makes sure our customers feel that momentum. When something new launches, you'll help clinics understand why it matters, get excited about what it can do for them, and start using it. A launch isn't successful when we announce it; it's successful when clinics are getting value from it. Drive expansion and upsell. Own growth across your clinics. As clinics get value from Decoda, you'll identify opportunities to expand their use of the platform and actively promote and sell new features, paid add-ons, and products. You'll build excitement around what's new, connect each offering to the clinic's goals, and turn that excitement into adoption and revenue. The best upsells should feel like the natural next step for a clinic, not a sales pitch. Build relationships people genuinely value. You'll become a trusted partner to clinic owners and their teams. You'll know their business, understand what matters to them, celebrate their wins, and be someone they're comfortable turning to when something isn't working. We want clinics to feel that there are real people at Decoda who care deeply about their success. Be the voice of your customers inside Decoda. You'll develop a deep understanding of what clinics love, what frustrates them, and what they wish Decoda could do next. You'll bring those insights back to Product and close the loop with customers so they know their feedback isn't disappearing into a black box. Spot problems before they become problems. You'll use product and account data alongside what you know about each clinic to recognize when adoption is slowing or an account needs attention. Rather than waiting for a clinic to disengage, you'll proactively step in and help get them back on track. Show clinics the impact Decoda is having. For key accounts, you'll lead thoughtful business reviews that connect what's happening inside Decoda to what clinic owners care about outside of it: more revenue, stronger patient retention, less administrative work, and happier teams.

## What we are looking for

- 2 to 4 years in account management, customer success, or a similar post sales role, ideally at a B2B SaaS company
- A track record of owning retention, adoption, or expansion targets, not just responding to tickets
- Comfort selling. You can spot an opportunity, make the case, and close it without it feeling like a pitch
- Strong commercial instincts and the ability to hold a credible conversation with a business owner about their P&L
- Comfort with data. You can pull usage and account metrics and form a point of view from them
- Clear, direct written and verbal communication
- Experience in healthcare, medical aesthetics, or wellness is a plus, not a requirement

Logistics This role is based in Toronto and is in person. Salary $85K to $100K base

## About Decoda Health

## Company Overview
- **One-liner**: Decoda Health provides an all-in-one, AI-native EMR and practice management platform purpose-built for med spas, wellness clinics, and elective care practices.
- **Entity Type**: Private (YC S23, post-seed; total funding $4.625M)
- **Headquarters**: San Francisco, California, United States (with an office in Toronto, Canada)
- **Founded**: 2023
- **Founders**: Kevin Cheng, Daniyal Afzal, and James Oswald (Co-Founder & CTO)

## Core Business
- Primary industry: Healthcare IT / Practice Management Software for elective care (medical aesthetics, dermatology, cosmetic surgery, wellness, longevity).
- Target customers: B2B – med spas, aesthetics clinics, and other elective-care providers (SMB to mid-market).
- Mission or purpose statement: To be the operating system for modern elective-care clinics — replacing 5-10 disconnected tools with one unified platform where AI handles the busywork so teams can focus on patients.

## Products & Services
- **Decoda Platform (Core EMR & Practice Management)**: A unified SaaS suite covering scheduling, intake & consent forms, charting & documentation, billing & payments, memberships, inventory, patient communication, and reporting & analytics. [decodahealth.com](https://decodahealth.com/)
- **AI Front Desk**: An AI agent that answers calls and books patients 24/7, with deep context from the practice’s schedule and patient records. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **Ambient Scribe (AI Note-Taking)**: Generates clinical notes in real time during patient visits, reducing documentation burden. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **Automated Patient Follow-Ups**: AI-driven messaging to keep appointment calendars full and improve patient engagement. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **Custom AI Agents**: Tailored agents that carry clinic-specific context and perform tasks like answering questions, generating reports, or training staff. [decodahealth.com](https://decodahealth.com/)
- **Ask Decoda (AI Assistant)**: An always-available trainer/support agent that answers questions about the platform, revenue reports, how-to guides, etc. [decodahealth.com](https://decodahealth.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Total Funding of $4.625M as of November 2025. [linkedin.com](https://www.linkedin.com/company/decoda-health) Processes $100M+ in annual transactions across 150+ clinics. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **Notable Investors/Partners**: Y Combinator (lead investor on seed rounds), with participation from other angel investors. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **Growth Signals**: Live in 150+ clinics (growing ten-fold in the last 6 months as of YC profile); headcount grew 71.4% YoY to ~12 employees; processing $100M+ in annual transactions; claims to have saved $7M in admin time and generated $20M+ in new revenue for customers. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health) [linkedin.com](https://www.linkedin.com/company/decoda-health)

## Competitive Advantages
- **AI-native from day one**: Intelligence woven into every workflow, not bolted on later — giving a small team outsized leverage against incumbents with 500-person orgs. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **Purpose-built for elective care**: Focused on a fast-growing, underserved segment (med spas, aesthetics, longevity) rather than general-purpose EMRs. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **No lock-in, full data portability**: Month-to-month contracts, cancel anytime, full export of data anytime with no retention team. [decodahealth.com](https://decodahealth.com/)
- **Dedicated human support**: Real people via Slack with average response time <5 minutes, no phone tree, no chatbots. [decodahealth.com](https://decodahealth.com/)
- **Unified platform**: Replaces 5-10 disconnected tools, reducing errors and administrative overhead. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)

## Strategic Focus
- Scale rapidly within the elective care vertical (med spas, dermatology, cosmetic surgery, wellness, longevity).
- Continue to deepen AI capabilities (front desk, scribing, follow-ups) and expand the platform’s module set.
- Maintain a lean, high-leverage engineering culture where AI gives a small team massive output.
- Grow the customer base from 150+ clinics toward a category-defining position in elective care. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health) [decodahealth.com](https://decodahealth.com/)

## Why Work Here
- **Culture highlights**: Small, high-impact team (<15 people) where AI enables rapid feature shipping; focus on solving real problems for clinic staff; transparent, no-nonsense culture (no lock-in, no phone trees).
- **Remote/hybrid policy**: Hybrid/remote-friendly – headquarters in San Francisco, an office in Toronto, and open roles listed as “In-Office or Remote” or “Remote” across the US and Canada. [builtin.com](https://builtin.com/company/decoda-health-1)
- **Notable perks or engineering culture**: Engineers get to work on a full-stack AI platform from scratch (not an acquisition); dedicated Slack channel for support; generous data export policy; opportunity to shape a category-defining product in a fast-growing market. [decodahealth.com](https://decodahealth.com/) [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
- **Open roles** (as of search): Content Creator, Customer Success Manager, Account Executive, Business Development Representative, Software Engineers (multiple). [jobs.ashbyhq.com](https://jobs.ashbyhq.com/decodahealth) [builtin.com](https://builtin.com/company/decoda-health-1)

## Sources
1. [decodahealth.com](https://decodahealth.com/)
2. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/decodahealth)
3. [ycombinator.com](https://www.ycombinator.com/companies/decoda-health)
4. [linkedin.com](https://www.linkedin.com/company/decoda-health)
5. [builtin.com](https://builtin.com/company/decoda-health-1)

## Other roles at Decoda Health

- [Software Engineer](https://feeny.ai/job/software-engineer-decoda-health-toronto-s811x0y7mt18) — Toronto, Canada
- [Account Manager](https://feeny.ai/job/account-manager-kaseya-careers-norwalk-xyegk9zye9t6) — Norwalk, CT
- [Account Manager](https://feeny.ai/job/account-manager-teads-milan-rvgmzjxcckvx) — Milan, Italy
- [Account Manager](https://feeny.ai/job/account-manager-zip-san-francisco-3vcrhcqwk8b1) — San Francisco, CA
- [Account Manager](https://feeny.ai/job/account-manager-blitzy-cambridge-3z3gfw0cwe3b) — Cambridge, MA
- [Account Manager](https://feeny.ai/job/account-manager-carwow-london-8gev7e3z6afe) — London, United Kingdom
- [Account Manager](https://feeny.ai/job/account-manager-triumvirate-environmental-somerset-kr6rcc9j80dz) — Somerset, NJ
- [Account Manager](https://feeny.ai/job/account-manager-inbeat-agency-canada-jgbcm76fy3kj) — Canada
- [Account Manager](https://feeny.ai/job/account-manager-feld-entertainment-ellenton-f1qmt96tysxj) — Ellenton, FL
- [Account Manager](https://feeny.ai/job/account-manager-vml-london-x545r5ts1szr) — London, United Kingdom