---
title: 'Account Manager at Deliverect'
canonical: 'https://feeny.ai/job/account-manager-deliverect-mexico-city-f2rp4sd6awfx'
type: 'job'
last_seen: '2026-09-14'
---

# Account Manager at Deliverect

- **Company:** Deliverect
- **Location:** Mexico City, Mexico
- **Work type:** hybrid
- **Posted:** 2026-06-25
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.lever.co/deliverect/80ad2684-9b98-4133-9421-794ebf60173f

## Job description

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Department Focus:The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market. Your Impact: As a Growth Account Manager (GAM) for the SMB/MM segment in North America based in Mexico City, you will play a pivotal role in unlocking the full potential of our existing restaurant partners across the Americas region. Acting as a trusted commercial advisor, you will deeply understand your customers' business needs, driving revenue expansion through upselling, cross-selling add-ons, and optimizing platform adoption. Your dedication to fostering strong, long-term relationships will directly reduce churn and contribute significantly to Deliverect's regional growth and ongoing market success.

This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Mexico City office and 2 days from the comfort of your home

What you will do:

- Manage and grow a portfolio of existing SMB and Mid-Market restaurant accounts, serving as their primary commercial partner to maximize their adoption of the Deliverect platform with strong focus on financial accuracy.

- Actively identify accounts at risk of churn, developing proactive retention strategies and handling objections with resilience to secure long-term contract renewals.

- Drive regional revenue growth by identifying up-sell and cross-sell opportunities, successfully introducing new product features, add-ons, and modules to your account base.

- Conduct regular business reviews with key merchants to analyze current state performance versus future growth potential, ensuring high customer satisfaction and platform ROI.

- Collaborate closely with the Customer Experience and Implementation teams to ensure smooth post-onboarding transitions and quick resolution of ongoing technical or operational hurdles.

- Maintain data-driven precision within our CRM platform (HubSpot, Planhat among others) to ensure clear communication, accurate pipeline forecasting, and effective account management.

- Continuously review and refine account management workflows, sharing insights with the broader team to optimize customer experiences and streamline operational efficiency.

What you will Bring:

- 3+ years of experience in B2B SaaS account management, customer success, or solutions consulting, with a proven track record of meeting or exceeding expansion and retention targets.

- Demonstrable experience managing and nurturing relationships with mid-market preferably within the restaurant, food tech, or POS systems landscape.

- Strong commercial acumen with a solutions-driven mindset, highly comfortable driving consultative up-sell discussions and negotiating contract renewals.

- Technical proficiency and inclination to easily learn the world of restaurant digital ordering, APIs, and system integrations to effectively articulate product value.

- Excellent interpersonal and communication skills, with a high degree of empathy and the ability to engage clearly with both technical and non-technical stakeholders.

- Experience working with CRM software (e.g., HubSpot, Planhat) and ticketing systems to manage account pipelines effectively.

- A bachelor's degree in a relevant field or equivalent work experience.

- Fluency in English is required, with strong written and verbal communication skills being essential.

Join Our Innovative Journey:

At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

What You'll Gain by Joining Us:

Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment. Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide. Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions. Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives. Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact. Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.

Our Commitment to Inclusion:

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information:

1. Fluency in English is required, with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.

If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.

Ready to shape the future of commerce with us? Explore our opportunities and apply today!

## About Deliverect

## Company Overview
- **One-liner**: Deliverect provides an omnichannel digital ordering platform that helps food and retail businesses manage online orders, delivery, and operations through a single API-first system.
- **Entity Type**: Private (venture-backed scale-up)
- **Headquarters**: Ghent, Belgium
- **Founded**: 2018
- **Founders**: Zhong Xu (CEO), Jan Hollez (CTO), Jelte Vrijhoef, Jérôme Laredo (President)

## Core Business
- **Primary industry**: Foodtech / SaaS for food service and retail
- **Target customers**: B2B – restaurants, food chains, and retail businesses of all sizes (SMB to enterprise)
- **Mission**: “To enable profitable growth & exceptional experiences through a powerful platform & partner network built for the food service community.”

## Products & Services
- **[Deliverect Restaurants](https://www.deliverect.com/en)**: Centralized order and menu management hub that aggregates orders from third-party delivery platforms, direct channels, and in-store POS; includes real-time store monitoring and AI-powered automation. (SaaS)
- **[Deliverect Direct](https://www.deliverect.com/en)**: Direct-to-consumer ordering solution enabling businesses to accept orders via web and social channels, with features for personalized promotions and loyalty programs. (SaaS)
- **[Courier App](https://www.deliverect.com/en)**: Last-mile delivery management tool that aggregates third-party and own fleets, providing real-time tracking and optimized dispatching. (SaaS + mobile app)
- **Integrations**: Over 1,000 out-of-the-box integrations with POS systems (e.g., Lightspeed, Revel, Oracle), delivery platforms (Uber Eats, DoorDash), and payment providers.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Active in 40+ markets across Europe, Americas, Canada, Asia-Pacific, and UAE; serves thousands of food businesses with 500+ partner integrations.
- **Notable Investors/Partners**: Partners include Uber Eats, DoorDash, Lightspeed, Revel, Oracle, and many others. (Investor details not disclosed in available sources.)
- **Growth Signals**: Headcount of ~449 team members; offices in 13 cities worldwide (Ghent, Toronto, New York, London, Madrid, Paris, Amersfoort, Dubai, Mexico City, Sydney, Glasgow, Riyadh, Copenhagen); certified SOC 2 Type 1, ISO 27001, and GDPR compliant.

## Competitive Advantages
- **API-first, omnichannel platform**: Unifies delivery, dine-in, takeout, drive-thru, and catering in one system, reducing manual errors and lost revenue.
- **Massive integration ecosystem**: 1,000+ pre-built integrations lower switching costs for customers and create a strong network effect.
- **Enterprise-grade security**: SOC 2, ISO 27001, and GDPR certifications build trust with large food chains and retailers.
- **AI-powered automation**: Uses AI to optimize order flow, store monitoring, and customer promotions, increasing efficiency.

## Strategic Focus
- **Global expansion**: Deepening presence in existing markets and entering new regions (e.g., Middle East, Asia-Pacific).
- **Product innovation**: Enhancing AI capabilities for predictive analytics, dynamic pricing, and personalized customer experiences.
- **Last-mile optimization**: Improving delivery logistics to reduce costs and refunds, targeting a 29-minute average delivery time.
- **Partner ecosystem growth**: Expanding integrations to cover more POS, delivery, and payment players.

## Why Work Here
- **Culture**: Ambitious, innovative, and collaborative with a strong emphasis on ownership, open communication, and mutual trust. Regular company sprint meetings and Q&As with co-founders.
- **Growth**: Rapid learning environment with opportunities to work across 40+ markets; room to take ownership of projects and ideas.
- **Global presence**: Offices in 13 cities across Europe, North America, Latin America, Middle East, and Asia-Pacific. (Remote/hybrid policy not explicitly stated, but multiple office locations suggest flexibility.)
- **Perks**: Not detailed, but the company highlights “amazing offices” and a mission-driven team focused on transforming food delivery.

## Sources
1. [Deliverect Careers Page](https://jobs.lever.co/deliverect)
2. [Deliverect About Us](https://www.deliverect.com/en/about-us)
3. [Deliverect Culture Page](https://www.deliverect.com/en/careers/our-culture)
4. [Deliverect Product Page](https://www.deliverect.com/en)
5. [Deliverect Careers Overview](https://www.deliverect.com/en/careers)

## Other roles at Deliverect

- [Partnerships Internship](https://feeny.ai/job/partnerships-internship-deliverect-madrid-q0wtqj161zad) — Madrid, Spain
- [Revenue Operations Analyst](https://feeny.ai/job/revenue-operations-analyst-deliverect-madrid-nq1019nnjgtw) — Madrid, Spain
- [Retail Account Manager](https://feeny.ai/job/retail-account-manager-deliverect-london-74vphczxv4h0) — London, United Kingdom
- [Solutions Consultant](https://feeny.ai/job/solutions-consultant-deliverect-london-debsbjsvvgfd) — London, United Kingdom
- [Recruitment and Sourcing Specialist](https://feeny.ai/job/recruitment-and-sourcing-specialist-deliverect-toronto-phnwwgc89hsx) — Toronto, Canada
- [Frontline Support Specialist](https://feeny.ai/job/frontline-support-specialist-deliverect-mexico-city-24fdt3rzhzzz) — Mexico City, Mexico
- [Implementation Consultant](https://feeny.ai/job/implementation-consultant-deliverect-london-aqmb7wr73n9p) — London, United Kingdom
- [Account Executive](https://feeny.ai/job/account-executive-deliverect-ghent-cwp7gtttcskk) — Ghent, Belgium
- [Account Executive](https://feeny.ai/job/account-executive-deliverect-milan-am8st3kak5av) — Milan, Italy
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-deliverect-paris-4m9hx9b7thnt) — Paris, France