---
title: 'Account Manager at Deliverect'
canonical: 'https://feeny.ai/job/account-manager-deliverect-toronto-ff8w6m1ckwdz'
type: 'job'
last_seen: '2026-09-07'
---

# Account Manager at Deliverect

- **Company:** Deliverect
- **Location:** Toronto, Canada
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/deliverect/330e7d3d-e155-4418-b38c-dc0574185c4d

## Job description

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Department Focus:The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market. Your Impact: As a Growth Account Manager (GAM) for the SMB/MM segment in Mexico City, you will play a pivotal role in unlocking the full potential of our existing restaurant partners across the region. Acting as a trusted commercial advisor, you will deeply understand your customers' business needs, driving revenue expansion through upselling, cross-selling add-ons, and optimizing platform adoption. Your dedication to fostering strong, long-term relationships will directly reduce churn and contribute significantly to Deliverect's regional growth and ongoing market success.

This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our Mexico City office and 1 day from the comfort of your home

Important Information

- Fluency in English is required, with strong written and verbal communication skills being essential.
- French language skills would be considered a strong asset.
- This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our Toronto or USA office and 1 day from the comfort of your home
- The expected annual OTE for the role is between $105,000 CAD and $133,000 CAD.
- This position is for an existing vacancy.

What you will do:

- Manage and grow a portfolio of existing SMB and Mid-Market restaurant accounts across North America, serving as their primary commercial contact to maximize platform adoption and account health (approx. 35%).

- Drive regional revenue expansion by proactively identifying up-sell and cross-sell opportunities, delivering tailored solutions and introducing new features or add-on modules (approx. 25%).

- Conduct regular, data-driven business reviews with key merchants to analyze current state performance versus future growth potential, ensuring high customer satisfaction and platform ROI (approx. 15%).

- Identify accounts at risk of churn, developing proactive retention strategies, negotiating contract renewals, and handling objections with strategic resilience (approx. 10%).

- Maintain CRM precision (HubSpot) to ensure clear stakeholder communication, accurate pipeline forecasting, and structured account planning (approx. 10%).

- Collaborate cross-functionally with Customer Experience, GTM, and Implementation teams to streamline client handovers, resolve operational challenges, and share process improvement ideas (approx. 5%).

What you will Bring:

- 4+ years of experience in B2B SaaS account management, customer success, or solutions consulting, with a proven track record of meeting or exceeding expansion and retention targets.

- Demonstrable experience managing and nurturing commercial relationships with mid-market merchants, preferably within the North American restaurant, food tech, or POS systems landscape.

- Strong commercial acumen and negotiation skills, with a solutions-driven mindset comfortable conducting consultative discussions with key decision-makers.

- Technical proficiency and inclination to easily learn the world of restaurant digital ordering, APIs, and system integrations to effectively articulate product value.

- Excellent interpersonal and communication skills, with a high degree of empathy and the ability to engage clearly with both technical and non-technical stakeholders.

- Hands-on experience applying consultative and value-based sales frameworks such as MEDDPICC, SPIN Selling, or Challenger Sale.

- A bachelor's degree in a relevant field or equivalent work experience

## About Deliverect

## Company Overview
- **One-liner**: Deliverect provides an omnichannel digital ordering platform that helps food and retail businesses manage online orders, delivery, and operations through a single API-first system.
- **Entity Type**: Private (venture-backed scale-up)
- **Headquarters**: Ghent, Belgium
- **Founded**: 2018
- **Founders**: Zhong Xu (CEO), Jan Hollez (CTO), Jelte Vrijhoef, Jérôme Laredo (President)

## Core Business
- **Primary industry**: Foodtech / SaaS for food service and retail
- **Target customers**: B2B – restaurants, food chains, and retail businesses of all sizes (SMB to enterprise)
- **Mission**: “To enable profitable growth & exceptional experiences through a powerful platform & partner network built for the food service community.”

## Products & Services
- **[Deliverect Restaurants](https://www.deliverect.com/en)**: Centralized order and menu management hub that aggregates orders from third-party delivery platforms, direct channels, and in-store POS; includes real-time store monitoring and AI-powered automation. (SaaS)
- **[Deliverect Direct](https://www.deliverect.com/en)**: Direct-to-consumer ordering solution enabling businesses to accept orders via web and social channels, with features for personalized promotions and loyalty programs. (SaaS)
- **[Courier App](https://www.deliverect.com/en)**: Last-mile delivery management tool that aggregates third-party and own fleets, providing real-time tracking and optimized dispatching. (SaaS + mobile app)
- **Integrations**: Over 1,000 out-of-the-box integrations with POS systems (e.g., Lightspeed, Revel, Oracle), delivery platforms (Uber Eats, DoorDash), and payment providers.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Active in 40+ markets across Europe, Americas, Canada, Asia-Pacific, and UAE; serves thousands of food businesses with 500+ partner integrations.
- **Notable Investors/Partners**: Partners include Uber Eats, DoorDash, Lightspeed, Revel, Oracle, and many others. (Investor details not disclosed in available sources.)
- **Growth Signals**: Headcount of ~449 team members; offices in 13 cities worldwide (Ghent, Toronto, New York, London, Madrid, Paris, Amersfoort, Dubai, Mexico City, Sydney, Glasgow, Riyadh, Copenhagen); certified SOC 2 Type 1, ISO 27001, and GDPR compliant.

## Competitive Advantages
- **API-first, omnichannel platform**: Unifies delivery, dine-in, takeout, drive-thru, and catering in one system, reducing manual errors and lost revenue.
- **Massive integration ecosystem**: 1,000+ pre-built integrations lower switching costs for customers and create a strong network effect.
- **Enterprise-grade security**: SOC 2, ISO 27001, and GDPR certifications build trust with large food chains and retailers.
- **AI-powered automation**: Uses AI to optimize order flow, store monitoring, and customer promotions, increasing efficiency.

## Strategic Focus
- **Global expansion**: Deepening presence in existing markets and entering new regions (e.g., Middle East, Asia-Pacific).
- **Product innovation**: Enhancing AI capabilities for predictive analytics, dynamic pricing, and personalized customer experiences.
- **Last-mile optimization**: Improving delivery logistics to reduce costs and refunds, targeting a 29-minute average delivery time.
- **Partner ecosystem growth**: Expanding integrations to cover more POS, delivery, and payment players.

## Why Work Here
- **Culture**: Ambitious, innovative, and collaborative with a strong emphasis on ownership, open communication, and mutual trust. Regular company sprint meetings and Q&As with co-founders.
- **Growth**: Rapid learning environment with opportunities to work across 40+ markets; room to take ownership of projects and ideas.
- **Global presence**: Offices in 13 cities across Europe, North America, Latin America, Middle East, and Asia-Pacific. (Remote/hybrid policy not explicitly stated, but multiple office locations suggest flexibility.)
- **Perks**: Not detailed, but the company highlights “amazing offices” and a mission-driven team focused on transforming food delivery.

## Sources
1. [Deliverect Careers Page](https://jobs.lever.co/deliverect)
2. [Deliverect About Us](https://www.deliverect.com/en/about-us)
3. [Deliverect Culture Page](https://www.deliverect.com/en/careers/our-culture)
4. [Deliverect Product Page](https://www.deliverect.com/en)
5. [Deliverect Careers Overview](https://www.deliverect.com/en/careers)

## Other roles at Deliverect

- [Frontline Support Specialist](https://feeny.ai/job/frontline-support-specialist-deliverect-mexico-city-24fdt3rzhzzz) — Mexico City, Mexico
- [Implementation Consultant](https://feeny.ai/job/implementation-consultant-deliverect-london-aqmb7wr73n9p) — London, United Kingdom
- [Account Executive](https://feeny.ai/job/account-executive-deliverect-ghent-cwp7gtttcskk) — Ghent, Belgium
- [Account Executive](https://feeny.ai/job/account-executive-deliverect-milan-am8st3kak5av) — Milan, Italy
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-deliverect-paris-4m9hx9b7thnt) — Paris, France
- [Chief of Staff](https://feeny.ai/job/chief-of-staff-deliverect-london-6739y1b1hgxc) — London, United Kingdom
- [Regional Marketing Specialist](https://feeny.ai/job/regional-marketing-specialist-deliverect-dubai-j1kb9khgyet7) — Dubai, United Arab Emirates
- [Mid Market Account Executive](https://feeny.ai/job/mid-market-account-executive-deliverect-mexico-city-7x2a7x0b49rf) — Mexico City, Mexico
- [Solutions Consultant](https://feeny.ai/job/solutions-consultant-deliverect-toronto-hpf9mhjw6s3f) — Toronto, Canada
- [Technical Success Manager - Strategic Accounts](https://feeny.ai/job/technical-success-manager-strategic-accounts-deliverect-toronto-m9yezntq7drz) — Toronto, Canada