--- title: 'Account Manager at Element451' canonical: 'https://feeny.ai/job/account-manager-element451-united-states-79jprqcx3f39' type: 'job' last_seen: '2026-10-26' --- # Account Manager at Element451 - **Company:** Element451 - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-21 - **Last confirmed live:** 2026-10-26 - **Apply:** https://jobs.ashbyhq.com/element451/a623fa2b-0043-4116-959f-3b3f21f280c3 ## Job description At Element451, we’re transforming how colleges and universities engage, recruit, and enroll students with our AI-powered, all-in-one CRM and Admissions Marketing Platform (AMP)—a scalable, data-driven solution designed for modern higher education. As an Account Manager, you will take ownership of large, complex institutional partnerships, ensuring high adoption, retention, and expansion. You’ll act as the primary point of contact for key strategic accounts, overseeing contract execution, implementation, and long-term customer success. If you have a proven track record in enterprise account management and consultative growth strategies, this is an opportunity to make a significant impact. If you are a strategic, results-driven leader with a passion for managing high-value customer relationships we want to hear from you! What you’ll do: As an Account Manager, you’ll own the full life-cycle of your assigned accounts, driving retention and ensuring customer success. You will be accountable each quarter for renewals, Net Revenue Retention (NRR), and upsell quota, working closely across teams to expand existing relationships, mitigate churn, and unlock new revenue opportunities. Client Relationship Management: - Foster strong relationships with clients and stakeholders as the primary point of contact, at both the school and state system level. - Partner with the client's core team to identify and prioritize their key needs and objectives. - Provide strategic consulting for full-cycle student engagement, including personalized communication, targeted outreach campaigns, lead generation, and application management. - Act as the point of contact for the System Office. Contract Management: - Oversee the implementation and management of the client’s contract across all participating schools to ensure positive customer satisfaction and adoption of Element451. Project Management: - Lead the day-to-day execution of client projects in collaboration with the project team (Customer Success Managers and Engagement Strategists). - Monitor project activities, resourcing, and timelines to achieve successful conclusions. - Develop and manage project plans in collaboration with the client's team. - Ensure adherence to KPIs such as on-time delivery, NPS scores, and product usage. Platform Implementation and Optimization: - Conduct discovery sessions with clients and use the information for the implementation, setup, and configuration of the Element451 platform, including building student journeys, communication workflows, AI tools, and system integrations. - Document current processes and map best practices for the desired future state, aligned with industry standards and regulatory requirements. - Continuously optimize and make recommendations to improve the student journey, communication plans, and enrollment processes within the platform. Strategic Planning and Continuous Improvement: - Conduct assessments of the institution's current recruitment and enrollment business  processes, identifying areas for improvement and adoption of best practices - Provide regular updates, progress reports, and presentations to stakeholders on the project's status and outcomes. Cross-functional Collaboration: - Collaborate with the Customer Success Manager and Engagement Strategist. - Work closely with internal teams, including sales, product development, and customer support, to ensure seamless service delivery. - Maintain an updated resource schedule and provide regular reports and updates to leadership. Managed Services Development: - Development of Managed Services documentation, processes, and playbooks to include but not limited to Discovery and Requirements Gathering sessions, Current State Analysis, Client audits and Benchmarks, Future State Process Design frameworks. What you should be great at: - Building strong relationships with key clients - Understanding clients' business needs and goals - Developing and implementing strategic account plans - Identifying opportunities for growth and expansion within accounts - Ensuring customer satisfaction and retention - Collaborating with internal teams to drive Account Management - Communicating effectively with clients at all levels - Analyzing data and metrics to track progress and outcomes - Providing leadership and guidance to junior team members - Staying current on industry trends and best practices What you'll need: - A team player with a minimum of 7 years in a customer-facing role, ideally in SaaS environments. - Proven track record of success in managing and growing high-value, strategic accounts. - Strong analytical and problem-solving skills with the ability to translate data into actionable insights. - Excellent communication, relationship management, and presentation skills. - Experience with customer success methodologies and tools (e.g., Salesforce, Gainsight) a plus. - Strategic thinking and ability to develop and execute winning customer success plans. - Passion for building trust and exceeding customer expectations. - Bachelor’s degree required ## About Element451 ## Company Overview - **One-liner**: Element451 provides an AI-native CRM and AI agent platform purpose-built for higher education to help institutions manage the full student lifecycle. - **Entity Type**: Private (Growth Equity funded) - **Headquarters**: Raleigh, North Carolina, United States - **Founded**: 2017 - **Founders**: Not publicly available ## Core Business - Primary industry/industries: Higher Education Technology (EdTech), AI-powered CRM, Student Engagement - Target customers: B2B; colleges and universities (including large public universities, community college systems, and private institutions) - Mission or purpose statement: To put AI to work for higher education, helping institutions engage students, reduce staff burden, and drive outcomes at every stage of the student lifecycle. ## Products & Services - **Element (AI-Native CRM)**: A full-lifecycle CRM that connects data, workflows, and AI agents across every team and every stage of the student journey — from marketing and admissions to enrollment, student success, and continuing education & workforce development. - **Bolt (AI Agent Engine)**: A platform deploying specialized AI agents across the student lifecycle. Agents work inside existing institutional systems to handle tasks like 24/7 prospect engagement, application reading and scoring, fraud detection, transcript evaluation, student risk monitoring, and proactive outreach. Specialized agents exist for Marketing, Admissions, Student Success, and CE & Workforce. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total funding raised of $184.75M (latest round: Growth Equity, $175M raised ~2 years ago) - **Notable Investors/Partners**: Investors include PSG, Cultivation Capital, Blueprint Equity, London Venture Partners, Cofounders Capital, and 3 others. Key strategic partner: Encoura (announced June 2026). - **Growth Signals**: Trusted by 350+ higher education institutions (including Columbia University, Louisiana State University, Tulane University, the North Carolina Community College System, and the University System of Georgia). Surpassed 60 million AI-powered student journeys. Reported doubled Q1 growth in 2026 and expanded executive team to support next phase of AI innovation. ## Competitive Advantages - **AI-Native Platform**: Unlike bolt-on “wraparound” agent solutions, Element451’s platform is built from the ground up with AI agents embedded in its core data and workflow engine. - **Full Lifecycle Coverage**: Covers the entire student journey from first inquiry to graduation and beyond (including continuing education), offering a unified platform rather than point solutions. - **Specialized Agents**: Bolt deploys agents purpose-built for specific workflows (marketing, admissions, student success) that work inside existing institutional tech stacks. - **Proven Scale**: Supports over 60 million student journeys across 350+ institutions, demonstrating enterprise-grade reliability. ## Strategic Focus - Current priorities include expanding AI agent capabilities across the student lifecycle, deepening strategic partnerships (e.g., with Encoura), and driving growth through AI innovation in higher education. The company is focused on addressing the “inflection point” in higher ed: declining enrollment, rising student expectations for AI-powered experiences, and staff burnout. ## Why Work Here - **Culture**: The company describes itself as a group of “passionate builders, educators, visionaries, and problem solvers” who believe AI is one of the most important human inventions. - **Impact**: Employees work on technology that directly addresses critical challenges in higher education — enrollment decline, staff workload reduction, and student success. - **Growth Stage**: As a well-funded private company (over $184M raised) with doubled Q1 growth, Element451 is in a high-growth phase, offering potential for career advancement. - **Work Arrangement**: Not explicitly stated, but the company is headquartered in Raleigh, NC (1 Glenwood, Floor 5). Open positions include Account Executive and Enablement Lead (per LinkedIn). - **Notable**: The company encourages passionate candidates to submit resumes to jobs@element451.com even if no current opening matches. ## Sources 1. [element451.com](https://element451.com/) 2. [element451.com/about-us](https://element451.com/about-us) 3. [element451.com/careers](https://element451.com/careers) 4. [cbinsights.com](https://www.cbinsights.com/company/element451) 5. [linkedin.com](https://www.linkedin.com/company/element451) ## Other roles at Element451 - [Brand & Marketing Designer](https://feeny.ai/job/brand-marketing-designer-element451-united-states-cr6kyjpnnhb9) — United States - [Implementation Lead](https://feeny.ai/job/implementation-lead-element451-united-states-33g0ay1ctfxp) — United States - [Staff Accountant](https://feeny.ai/job/staff-accountant-element451-raleigh-jz86ksy1grmx) — Raleigh, NC - [Customer Success Engineer](https://feeny.ai/job/customer-success-engineer-element451-united-states-6vjmp2vrs6xq) — United States - [Corporate Counsel](https://feeny.ai/job/corporate-counsel-element451-united-states-bwx67cc3vmdj) — United States - [Future Opportunity: Account Executive](https://feeny.ai/job/future-opportunity-account-executive-element451-united-states-2h5ty84p1n8j) — United States - [Solutions Engineer](https://feeny.ai/job/solutions-engineer-element451-united-states-exgxx9wpa80w) — United States - [Senior Director, Integrations](https://feeny.ai/job/senior-director-integrations-element451-united-states-pnqe2qw6jh6d) — United States - [Team Lead, Delivery Management](https://feeny.ai/job/team-lead-delivery-management-element451-serbia-z5hjq28nj63x) — Serbia - [Account Manager](https://feeny.ai/job/account-manager-ambience-healthcare-united-states-bmr35vzg0kee) — United States