---
title: 'Account Manager at Encord'
canonical: 'https://feeny.ai/job/account-manager-encord-london-wc1ttndbctyr'
type: 'job'
last_seen: '2026-11-07'
---

# Account Manager at Encord

- **Company:** Encord
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.ashbyhq.com/encord/c4b67153-e7d2-46f1-8893-c1d19509b027

## Job description

## About us

We're solving AI's hardest problem: alignment.

Encord is the data layer for Physical AI and enterprise, serving as core infrastructure for 300+ of the world's leading AI teams, including Woven by Toyota, Hitachi, Skydio, AbbVie and Dyna, Walden and Agility Robotics. From autonomous vehicles and robotics to sports and healthcare, we're solving AI's hardest problem: turning complex, real-world data into production-ready intelligent systems.

We're a team of founders, scientists, quants, researchers, and former Olympians, who’ve helped build some of the most successful companies in Silicon Valley, and alumni of MIT, Stanford, UC Berkeley, Oxford, Cambridge, and Imperial. We’ve raised $110M from legendary technology investors, early backers of companies like Databricks, ElevenLabs and Vercel, and we’re growing at an extraordinary pace.

We're looking for exceptional people who want to help build a category-defining company, operating with high urgency and taking real ownership to help shape the future of AI.

## The role

As an Account Manager at Encord, you won't just own a book of business — you'll help define what post-sales excellence looks like on the East Coast.

You'll own and grow a portfolio of strategic customers, with a focus on expanding usage, driving adoption, and ensuring customers get maximum value from our platform — from autonomous vehicle companies to medical imaging teams and next-gen robotics manufacturers.

You'll work directly with technical and commercial stakeholders, understanding their ML workflows and identifying opportunities for growth. As one of the founding members of the NYC team, you'll have a real hand in shaping how we build the customer relationship function in this market.

This is a great fit for someone who loves building long-term relationships, enjoys technical conversations, and wants to help shape the future of AI infrastructure — from the ground up.

## What you'll do

- Own and grow a portfolio of North American customer accounts with a focus on expansion and long-term value
- Build trusted relationships with ML, data, engineering, operations, and executive stakeholders
- Understand customers' technical roadmaps to proactively identify expansion opportunities
- Drive upsells, cross-sells, and multi-team rollouts across existing accounts
- Partner with Customer Success, Product, and Engineering to deliver customer outcomes
- Communicate customer insights and feature requests internally — your proximity to customers makes you a critical voice in the product roadmap
- Lead account planning, run QBRs, and develop growth strategies for your accounts
- Maintain accurate pipeline and revenue forecasting in HubSpot
- Help build the post-sales and expansion playbook for North America in a fast-growing GTM organisation

Who we're looking for

- Excited by the founding opportunity — you want to help shape the NYC office, not inherit a finished motion
- Ability to engage confidently with technical stakeholders (ML engineers, data leads, CTOs)
- Strong relationship builder with a genuine interest in solving customer problems
- Comfortable in a fast-moving, high-growth start-up environment
- Experience with HubSpot, Salesforce, or similar CRM tools
- Curious, driven, and excited by the potential of AI and data infrastructure

## Experience requirements

- 2–5 years of experience in engagement management, account management, customer success, or a post-sales commercial role within B2B SaaS or technology
- Proven track record of owning and growing a book of business, with demonstrable success hitting or exceeding net revenue retention or expansion targets
- Experience managing mid-to-large ACV accounts ($50K–$250K+) across multi-stakeholder organisations
- Confidence engaging with technical buyers — including ML engineers, data scientists, and engineering leads — and translating their needs into commercial outcomes
- Familiarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce
- Experience working in a high-growth start-up or scale-up environment preferred
- Exposure to developer tools, data infrastructure, or ML/AI platforms is a strong advantage

## Why Encord

- Competitive salary, commission, and meaningful equity in a high-growth startup
- Clear, accelerated growth opportunities as the company scales rapidly
- Strong in-person culture: 4 days/week
- Daily team lunches & dinners
- Flexible PTO to fully recharge
- 18 paid vacation days in the U.S. plus federal holidays
- Annual learning & development budget
- Comprehensive health, dental, and vision coverage
- Frequent travel opportunities across the U.S., London, and Europe
- Bi-annual company offsites & monthly socials

Operating principles

High agency You see something broken, you fix it or find the person who can. We celebrate the people who solve 90% of a problem before anyone asks. Build with care & urgency We bear-hug the customer. Former founders and people from fast-moving, high-stakes environments thrive here. Self-aware & hungry We stay warm, self-aware, and genuinely hungry. We elevate our peers, and ego doesn't last long. Invent in real time We move toward the ambiguity. We’re pragmatic, resourceful, energized by the fact that there's no playbook.

If you're looking to do the most meaningful work of your career alongside people who push you to be better, we'd love to meet you.

## About Encord

## Company Overview
- **One-liner**: Encord provides the data infrastructure layer for physical AI, helping teams curate, annotate, evaluate, and manage multimodal training data for systems like autonomous vehicles, robotics, and smart infrastructure.
- **Entity Type**: Private (Venture-backed, $110M total funding)
- **Headquarters**: San Francisco, California, United States (with offices in New York, NY and London, UK)
- **Founded**: 2021
- **Founders**: Ulrik Stig Hansen (CEO/Co-Founder), Eric Landau (Co-Founder & President)

## Core Business
- **Primary industry**: AI infrastructure / Data annotation & curation for Physical AI (autonomous vehicles, robotics, world models, industrial automation)
- **Target customers**: Enterprise AI teams building multimodal, sensor-heavy AI systems (B2B, Enterprise)
- **Mission/purpose**: "Train and run AI on the right data" – solving the data quality bottleneck that prevents AI products from reaching production.

## Products & Services
- **Encord Platform**: End-to-end data management platform covering curation, annotation (native video, LiDAR, audio, text, sensor fusion), RLHF alignment, and model evaluation. API/SDK-first, zero data migration, runs on the customer’s cloud.
- **Data-as-a-Service (DaaS)**: Professional services for data collection and annotation, including in-field operators and teleoperation facilities matched to physical AI tasks.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding $110.1M (as of 2026); annual revenue estimated at $5.5M (LinkedIn proxy, "Not publicly available" for official numbers)
- **Notable Investors/Partners**: CRV, Y Combinator (W21 batch), and individual investors like Luc Vincent (former VP of AI at Meta). Customers include Toyota, Skydio, Maxar, and UiPath (UiPath achieved near 99% model accuracy and 10x dataset growth using Encord).
- **Growth Signals**: 139 employees (+74.3% YoY, +78 people); 300+ teams using the platform; operates in 7 countries; recognized as one of the fastest-growing companies in the data annotation space; strong customer retention (e.g., UiPath 4x reduction in error rate).

## Competitive Advantages
- **Built for Physical AI**: Multimodal by design from the ground up – handles synchronized LiDAR, camera, radar, depth, force/torque, audio, and text in a single workflow.
- **Enterprise‑grade trust**: Zero data migration (data stays in customer cloud), API/SDK-first integration, label lineage and quality controls for production scale.
- **Proven at scale**: Used by leading autonomous vehicle, robotics, and enterprise AI teams; validated by public case studies (UiPath, Toyota, Skydio).

## Strategic Focus
- Deepen capabilities for world models, VLA (Vision-Language-Action) models, and robotic perception.
- Expand Data-as-a-Service offerings for physical AI data collection and annotation.
- Continue scaling the customer base across industrial, manufacturing, autonomous vehicles, and smart infrastructure verticals.

## Why Work Here
- **Culture**: “Strong in-person culture” with hybrid/office‑first approach (San Francisco, New York, London). 45+ nationalities represented. Core values: “Builds with care + urgency” and “High agency”.
- **Compensation & Benefits**: Equity in a hyper‑growth startup; 25 days paid time off; private health insurance (UK/US); team lunch twice a week; monthly team events and bi‑annual offsites; cycle to work scheme; home & tech scheme; annual learning & development stipend; payroll giving scheme.
- **Visa Policy**: Case-by-case visa sponsorship, confirmed early in the recruiter screen.
- **Interview Process**: Typically 4–5 stages: recruiter screen, hiring manager conversation, skills‑based interview or take-home, and final panel. Recruiter walks candidates through specifics upfront.
- **Early‑career programs**: Commercial Associate program (GTM launchpad) and early‑career engineering/ML roles – no formal internship program but hires ambitious early‑career candidates.

## Sources
1. [encord.com – Careers page](https://encord.com/careers)
2. [encord.com – Homepage](https://encord.com/)
3. [encord.com – About page](https://encord.com/about-us/)
4. [linkedin.com – Encord company page](https://es.linkedin.com/company/encord-team)
5. [ycombinator.com – Encord jobs](https://www.ycombinator.com/companies/encord/jobs)

## Other roles at Encord

- [Research Communications Lead, Physical AI](https://feeny.ai/job/research-communications-lead-physical-ai-encord-london-hvzktctaq022) — London, United Kingdom
- [Manager, Business Development](https://feeny.ai/job/manager-business-development-encord-london-k6gydev5ysar) — London, United Kingdom
- [Senior Machine Learning Engineer](https://feeny.ai/job/senior-machine-learning-engineer-encord-london-wfheqgcay6ft) — London, United Kingdom
- [Research Engineer](https://feeny.ai/job/research-engineer-encord-london-qt7497ayjd63) — London, United Kingdom
- [Forward Deployed Software Engineer](https://feeny.ai/job/forward-deployed-software-engineer-encord-london-4719sahv4rsn) — London, United Kingdom
- [Product Engineer, DaaS](https://feeny.ai/job/product-engineer-daas-encord-san-francisco-f6gesst71key) — San Francisco, CA
- [Lead Security Engineer](https://feeny.ai/job/lead-security-engineer-encord-london-fj2ez55e8f2a) — London, United Kingdom
- [Senior Product Marketing Manager](https://feeny.ai/job/senior-product-marketing-manager-encord-san-francisco-h8ysd3hz9xy0) — San Francisco, CA
- [Quant Developer in AI](https://feeny.ai/job/quant-developer-in-ai-encord-london-t65rb61mhqm0) — London, United Kingdom
- [Product Lead](https://feeny.ai/job/product-lead-encord-london-xf3epm3b93c1) — London, United Kingdom