--- title: 'Account Manager (ENT/Strategic) (Remote) (Austin, Texas) at KnowBe4' canonical: 'https://feeny.ai/job/account-manager-ent-strategic-remote-austin-texas-knowbe4-austin-x1xt537vb6ga' type: 'job' last_seen: '2026-10-14' --- # Account Manager (ENT/Strategic) (Remote) (Austin, Texas) at KnowBe4 - **Company:** KnowBe4 - **Location:** Austin, TX - **Work type:** remote - **Posted:** 2026-10-05 - **Last confirmed live:** 2026-10-14 - **Apply:** https://job-boards.greenhouse.io/knowbe4/jobs/8868239002 ## Job description KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. The Account Manager (Enterprise/Strategic) position is responsible for managing assigned customer accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4’s additional products and services to businesses (organizations with 1501+ employees), with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting your book of business and maximizing cross sale opportunities, increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the Customer Success Manager to ensure increased ARR and more product suite adoption by our customers. Responsibilities: - Promote and sell KnowBe4’s range of products and services - Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts - Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities - Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall) - Achieve or exceed monthly quotas and/or targets - Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested - Follow up on marketing leads to generate sales opportunities and pipeline - Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures - Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy - Support in the renewal process where there is an opportunity to grow the account - Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the Knowbe4 Product Suite Minimum Qualifications: - Bachelor's Degree strongly preferred (exceptions may be made for military experience). Degree in any field acceptable, but a plus if Cybersecurity, Computer Science, IT, Business, Marketing. - Proven track record selling to EVP and C-level (CISOs and Security Teams a plus) - 5+ years SaaS sales experience (Cybersecurity preferred but not required) - Experience selling deals $500K+ in the Enterprise segment - Experience selling multi-year deals - International: English and local language proficiency required. - Has demonstrated expertise in value-based selling methodologies with enterprise accounts - Executive-level presentation and communication skills - Experience with strategic account planning and management showing measurable account growth - Experience managing and progressing opportunities involving multiple stakeholders - Has a track record of managing and closing complex, multi-year deals with multiple stakeholders - Experience creating and communicating compelling business cases - Experience with consultative selling approach and value selling methodology - Experience handling technical objections - Skilled in running discovery conversations and managing tailored product demonstrations - Technical aptitude with experience using sales tools - Experience with CRM systems (preferably Salesforce) - Experienced with pipeline management & accurate forecasting - Familiarity with standard concepts, practices and procedures within the IT Security Field - Experience with Salesforce and Gmail - Network or Security Plus preferred - Proven track record of grit and resilience in challenging situations, with high performance under pressure - Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit - History of setting and achieving ambitious personal or professional goals - Track record of leadership in team settings - Demonstrated interest in cybersecurity sales - Quick learner with strong listening skills - Strong written and verbal communication skills, with previous presentation experience - Excellent phone presence and professional demeanor - Time management and organizational skills - Ability to handle rejection and maintain persistence - Stats driven business professional - Motivated, energetic self-starter - Strong collaborative and teamwork skills - Must be able to work with minimum supervision - Must have a General understanding of: - Human Risk Management & challenges faced by IT / InfoSec Teams / Compliance & Board Members - Basic network and email security concepts - SIEM/SOAR platforms - Zero Trust Architecture - Cloud security architecture - Phishing attack vectors - Identity & Access Management - Security orchestration and automation - General understanding of Security Technology Stack: - Enterprise IAM solutions (Okta, Ping, Azure AD) - SIEM platforms (Splunk, QRadar, LogRhythm) - EDR platforms (CrowdStrike, Carbon Black, SentinelOne) - Cloud security (AWS Security Hub, Azure Security Center) - Email security solutions - GRC platforms - Genuine curiosity and strong desire to learn about cybersecurity and technical concepts - Basic computer literacy and comfort with business applications - Ability to quickly grasp and explain basic technical concepts - Ability to translate complex topics into simple terms - Interest in keeping up with current technology and cybersecurity trends - Proven track record of grit and resilience in challenging situations, with high performance under pressure - Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit - History of setting and achieving ambitious personal or professional goals - Track record of leadership in team settings Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit [www.knowbe4.com/careers/benefits](http://www.knowbe4.com/careers/benefits). Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please. ## About KnowBe4 ## Company Overview - **One-liner**: KnowBe4 provides a cybersecurity platform that helps organizations manage human and AI agent risk through security awareness training, phishing simulation, and AI-driven defense agents. - **Entity Type**: Private (taken private by Vista Equity Partners in 2024) - **Headquarters**: Clearwater, Florida, United States - **Founded**: 2010 - **Founders**: Stu Sjouwerman ## Core Business - **Primary industry**: Cybersecurity (Human Risk Management, Security Awareness Training, AI Agent Security) - **Target customers**: B2B, serving over 70,000 organizations worldwide, ranging from SMBs to large enterprises - **Mission**: "To enable your employees to make smarter security decisions, every day." ## Products & Services - **Security Awareness Training**: A comprehensive library of training content designed to educate employees on recognizing and resisting phishing, social engineering, and other cyber threats. - **Phishing Simulation (AIDA)**: AI-powered phishing simulation platform that uses generative AI to create realistic, targeted phishing templates for testing and training employees. - **Cloud Email Security (Egress)**: An adaptive, AI-driven cloud email security platform acquired in 2024 to block phishing, malware, and social engineering attacks before they reach the inbox. - **AIDA (Artificial Intelligence Defense Agents)**: A suite of AI-native security agents that automate and enhance human risk management, including agents for automated training, template generation, knowledge refreshers, policy quizzes, and orchestration. - **Agent Risk Manager**: A governance layer for AI agents, providing visibility, threat detection, and control over AI agent activity within an organization. - **SecurityCoach**: A real-time security coaching product that provides immediate feedback to users when risky behavior is detected. - **KnowBe4 HRM+**: An integrated human risk management platform combining AI, training, and security products. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (taken private by Vista Equity Partners in 2024; prior to that, it was publicly traded on NASDAQ: KNBE). - **Key Metric**: Trusted by more than 70,000 organizations worldwide. - **Notable Investors/Partners**: Vista Equity Partners (current owner), Microsoft (collaboration announced June 2025). - **Growth Signals**: - Completed a successful IPO in 2021, then taken private by Vista Equity Partners in 2024. - Acquired Egress (cloud email security leader) in 2024. - Launched AIDA (AI Defense Agents) suite, with 8 agents released by April 2026. - Established a dedicated Enterprise AI (EAI) division in 2024. - Expanded to 11 countries: UK, Netherlands, Germany, UAE, South Africa, Australia, Singapore, Japan, Brazil, France, and India. - Named to the Inc. 500 list five times. ## Competitive Advantages - **Market Leadership**: Trusted by over 70,000 organizations, making it the largest platform for security awareness training and human risk management. - **Pioneer in Digital Workforce Security**: First to market with a unified platform securing both human users and AI agents, addressing the emerging "agentic AI" threat landscape. - **AI-First Innovation**: Dedicated Enterprise AI (EAI) division and a suite of proprietary AI Defense Agents (AIDA) that provide a significant technological moat. - **Comprehensive Platform**: End-to-end solution covering training, phishing simulation, email security, and AI agent governance, creating a sticky ecosystem. - **Radical Transparency Culture**: A unique internal culture of open communication, including daily company-wide CEO updates. ## Strategic Focus - **Securing the AI Workforce**: A major strategic pivot to become the "pioneer of digital workforce security," securing both human employees and AI agents. - **AI Innovation**: Continued investment in the AIDA platform and the Enterprise AI division to automate and enhance human risk management. - **Platform Expansion**: Deepening the integration of acquired assets (Egress) and building a unified, comprehensive security platform. - **Global Growth**: Expanding international presence across 11 countries and growing the customer base beyond 70,000 organizations. ## Why Work Here - **Award-Winning Culture**: Consistently ranked a "Best Place to Work" by Fortune Magazine and The Tampa Bay Times for over a decade, with specific accolades for women, millennials, and technology. - **Radical Transparency**: The CEO hosts a daily 5-20 minute company-wide meeting to update all employees on company happenings, good or bad. Monthly "Lunch with the CEO" events randomly select 10 employees. - **Hybrid & Remote Options**: Offers a hybrid work environment with remote work options, a relaxed dress code, and a "no door policy" encouraging open communication. - **Global Exposure**: Offices in 11 countries (US, UK, Netherlands, Germany, UAE, South Africa, Australia, Singapore, Japan, Brazil, France, India) providing opportunities for international collaboration. - **Professional Development**: Tuition reimbursement up to $5,250/year, certification bonuses up to $5,000/year, leadership skills training, and a strong history of internal promotion. - **Generous Benefits**: Fully paid medical insurance, 3.5% 401k matching, 8-weeks fully paid parental and adoption leave, open PTO, and a relaxed dress code ("If you don’t get arrested on your way to work, you are good!"). - **Diversity & Inclusion**: Active Employee Resource Groups, community outreach, scholarships for underrepresented talent, and diverse hiring events. - **Fun Perks**: Unlimited snacks, game rooms, end-of-month celebrations, and regular social events (movie nights, beach days, boat cruises). ## Sources 1. [knowbe4.com](https://www.knowbe4.com/about-us) 2. [knowbe4.com](https://www.knowbe4.com/careers) 3. [knowbe4.com](https://www.knowbe4.com/careers/benefits) 4. [knowbe4.com](https://www.knowbe4.com/careers/job-openings) 5. 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