---
title: 'Account Manager, Enterprise Growth Strategy at Extend'
canonical: 'https://feeny.ai/job/account-manager-enterprise-growth-strategy-extend-united-states-6h8x3z5a1nmv'
type: 'job'
last_seen: '2026-10-12'
---

# Account Manager, Enterprise Growth Strategy at Extend

- **Company:** Extend
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-10-12
- **Apply:** https://job-boards.greenhouse.io/extend/jobs/6206957004

## Job description

About Extend:

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

About the Role:

As an Account Manager, Enterprise Growth Strategy you will be primarily focused on driving growth and strategy for Extend’s largest omnichannel merchants. This is a critical role centered on existing account growth, strategic relationship management, and optimization. This role requires a deeply strategic thinker with a proven track record in management consulting or dynamic startup environments who can translate high-level goals into actionable, measurable plans for our most strategic partners. The ideal candidate will be based in the San Francisco Bay Area.

What You'll Do:

- Lead ongoing partnership growth optimizations for Extend’s largest omnichannel merchants.
- Develop and lead the growth and merchant relationship management strategy for each strategic relationship you manage.
- Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth.
- Perform quarterly business reviews with internal and external executive leadership at Fortune 500 retailers and brands.
- Drive go-to-market strategies and adoption of new product features across your book of business.
- Manage promotional strategy and marketing development budgets.
- Deepen strategic relationships by building multi-threaded connections within merchant organizations, from C-suite executives to ICs.
- Collaborate with cross-functional leaders (Risk, Analytics, Marketing) to support merchant growth.
- Author long-term business plans, thinking at a deeply strategic level about optimization and growth.
- Inform product roadmaps and features by gathering customer feedback and conveying market needs.

What We're Looking For:

- Bachelor’s degree with 5-7 years experience in a dynamic startup environment and/or Big 4 management consulting experience.
- A talent for breaking down complex problems and the ability to translate high-level goals into relevant and actionable plans.
- In-depth understanding of value drivers in revenue share business models.
- Strong executive presence with demonstrated ability to engage C-suite executives and senior stakeholders.
- Excellent business acumen, presentation skills, sound decision-making abilities, and strong analytical skills.
- Proven experience in project and program management, with a strong understanding of key concepts such as phases, plans, and scope.
- Exceptional written and oral communication skills, with a proven ability to collaborate across all organizational levels.
- Exceptional cross-functional management skills to work with internal product, strategy and operational teams to achieve results.
- Experience with eCommerce, FinTech, and analytics Reporting tools (Tableau, Snowflake, Salesforce, Shopify, etc.) is a plus.

Expected Pay Range: $140,000 OTE (On Target Earnings)*

*The listed OTE represents the target for this role. Final compensation, including base salary and variable components, will be commensurate with experience and may be adjusted for candidates who exceed minimum qualifications.

Travel: Estimated 15-20% travel to client sites and other locations as needed. Life at Extend:

- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.

[Extend CCPA HR Notice](https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing)

## About Extend

## Company Overview
- **One-liner**: Extend provides API-first product and shipping protection technology that helps brands turn post-purchase customer data into real-time intelligence to reduce fraud, protect margins, and increase loyalty.
- **Entity Type**: Private (Series C, backed by strategic investors)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2019
- **Founders**: Not explicitly listed in the provided data, but Joe Moss is listed as Founder and CPO on LinkedIn.

## Core Business
- **Primary industry/industries**: Fintech / Insurtech (product protection, shipping protection, warranty services)
- **Target customers**: B2B – e-commerce merchants, manufacturers, and retailers (SMB to Enterprise)
- **Mission or purpose statement**: “Protect what people love” – reviving the product protection industry with modern, API-first technology.

## Products & Services
- **Shipping Protection**: Embedded protection for shipments, offering zero cost to merchants and pure profit from plan sales.
- **Product Protection & Extended Warranties**: API-first protection solutions for a wide range of products (apparel, beauty, furniture, electronics, etc.).
- **Returns & Exchange Optimization**: Dynamic policies that reduce abuse and improve customer experience.
- **Fraud & Risk Analytics**: Real-time shopper analysis and claim automation to contain support costs and fraud.

## Market Standing
- **Valuation**: Exceeding $1.5 billion (as per LinkedIn, likely from Series C round in 2021).
- **Key Metric**: Total funding of $320.4M (Series C led by SoftBank Vision Fund for $260M, plus earlier rounds).
- **Annual Revenue**: $15.7M (LinkedIn estimate; note: company may not disclose exact ARR).
- **Notable Investors/Partners**: SoftBank, PayPal, AMEX, Nationwide, Meritech Capital Partners, GreatPoint Ventures.
- **Growth Signals**: 
  - 1,200+ merchant partners including Peloton, Tonal, Casper, Sonos, Michaels, Ashley Furniture, Oura.
  - Headcount grew 7.8% YoY to 211 employees.
  - Acquired Aon Warranty Solutions (EXTEND WARRANTY SERVICES LIMITED and EXTEND SERVICES LIMITED).
  - Launched in 2022 (likely new product lines or expansion).

## Competitive Advantages
- **API-first embedded platform** that seamlessly integrates with existing e-commerce systems.
- **Real-time data intelligence** to differentiate customers by value and risk, enabling dynamic policies.
- **Zero-cost model** for merchants – revenue generated from protection plan sales.
- **Strategic backing** from major financial and insurance players (SoftBank, PayPal, AMEX, Nationwide).
- **Strong customer outcomes**: +61% average lift in customer LTV, +46% in average order value, +5% incremental revenue.

## Strategic Focus
- Continue expanding merchant partnerships and product categories (apparel, beauty, furniture, fine jewelry, etc.).
- Deepen AI/ML capabilities for fraud detection and personalized customer experiences (open roles for Senior Machine Learning Data Scientist, Manager, Machine Learning).
- Scale operations globally (presence in Canada, Philippines, Lebanon) and grow the remote-first workforce.
- Integrate recent acquisitions to enhance warranty and protection services.

## Why Work Here
- **Culture**: “Win together,” “Embrace transparency, earn trust,” “Control your own destiny,” “Think big, drive change,” “Wow every customer.”
- **Workplace**: Remote & hybrid options; hub in San Francisco. Flexible vacation policy, paid company holidays.
- **Benefits**: Comprehensive medical, dental, vision; 401(k) program; competitive salary and stock options; paid parental leave; LinkedIn Learning subscriptions; Employee Resource Groups.
- **Engineering culture**: Emphasis on ownership, collaboration, and using technology to modernize a legacy industry. Open roles across Data Engineering, Product Engineering, Machine Learning, Security, and Developer Experience.
- **Growth**: Fast-growing startup with strong financial backing and a clear mission – opportunity to make a significant impact.

## Sources
1. [extend.com/careers](https://www.extend.com/careers)
2. [extend.com/life-at-extend](https://www.extend.com/life-at-extend)
3. [extend.com](https://www.extend.com/)
4. [job-boards.greenhouse.io/extend](https://job-boards.greenhouse.io/extend)
5. [linkedin.com/company/helloextend](https://www.linkedin.com/company/helloextend)

## Other roles at Extend

- [Director of Revenue Operations](https://feeny.ai/job/director-of-revenue-operations-extend-san-francisco-byrmst5vgvcm) — San Francisco, CA
- [Senior Data Platform Engineer, Enterprise Merchant Integrations](https://feeny.ai/job/senior-data-platform-engineer-enterprise-merchant-integrations-extend-remote-bg8jqk038gxd)
- [Manager, Analytics Engineering](https://feeny.ai/job/manager-analytics-engineering-extend-remote-fkfje9wx3c10)
- [Senior Analytics Engineer, Financial Systems Engineering](https://feeny.ai/job/senior-analytics-engineer-financial-systems-engineering-extend-remote-yvzp5vs1zg5m)
- [Director, Financial Systems Engineering](https://feeny.ai/job/director-financial-systems-engineering-extend-remote-vzftp8v3mjte)
- [Account Executive, Corporate Enterprise](https://feeny.ai/job/account-executive-corporate-enterprise-extend-san-francisco-cxdtdfsmqkps) — San Francisco, CA
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- [Senior Manager or Director, People](https://feeny.ai/job/senior-manager-or-director-people-extend-united-states-gjk1h8vxveh0) — United States
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