---
title: 'Account Manager (EU) at Connectly Inc'
canonical: 'https://feeny.ai/job/account-manager-eu-connectly-inc-europe-xyda41ma9wn3'
type: 'job'
last_seen: '2026-09-11'
---

# Account Manager (EU) at Connectly Inc

- **Company:** Connectly Inc
- **Location:** Europe
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/connectly/f1643414-a4c6-4392-85b5-2e888ad65c64

## Job description

Are You Ready to Revolutionize Communication and Commerce with [Connectly.ai](http://Connectly.ai)?

- At Connectly, we’re building the future of conversational commerce in Latin America, starting with WhatsApp. Our 360° AI engagement platform empowers retailers to sell, support, and scale directly inside the app their customers already use every day.
- We’re a VC-backed Series B startup with a world-class team from Meta, Google, Uber, and other leading Silicon Valley companies. We operate as a hybrid organization, with offices in Bogotá and San Francisco, and distributed teams across Europe, Latin America, and more.
- To bring this vision to life, we’re looking for candidates who are passionate about redefining customer engagement and have a deep belief in the power of AI and WhatsApp to create genuine, impactful interactions. We seek individuals who are eager to tackle tough challenges, value continuous growth, and thrive in a collaborative, high-energy environment. We want teammates who are driven to make a lasting difference, undaunted by complex problems, and motivated to shape the future of conversational commerce.

What It Takes to Thrive at Connectly

- Our culture is ambitious and fast-paced, designed for those who want to work with top-tier professionals and are committed to excellence. If you’re ready to grow beyond what you thought possible, are excited about joining a mission-driven team, and are open to continuous learning, Connectly might be the place for you.

If you’re ready to help shape this future with us, we can’t wait to meet you.

What you'll do:

- Own and grow a portfolio of EMEA accounts spanning small-business to enterprise clients, understanding each client's business needs, challenges and goals.
- Run regular check-ins and strategic business reviews to align on objectives and proactively offer tailored solutions.
- Manage renewals, expansion and account retention; anticipate and resolve client concerns, escalating internally when needed.
- Act as the internal voice of the client, coordinating with Product, Engineering, Marketing and Customer Success to ensure smooth delivery.
- Maintain a working command of Connectly's platform and the conversational commerce / WhatsApp Business landscape to position solutions credibly.
- Keep CRM data (HubSpot) and forecasting current; balance client-facing time against internal reporting.

## What you bring

Must have:

- Based in Athens, Greece.
- 4+ years of experience in Account Management or other sales role at a B2B SaaS/ CX / martech company
- Track record managing a multi-country, multi-industry book of business; comfortable running both SMB and enterprise relationships in parallel.
- Experience working with HubSpot (or a comparable CRM) and data/BI tools for account reporting.
- Fluent business English; strong cross-cultural communication skills for working across Europe, the Gulf, the Levant and North Africa.
- Independent, organized operator.
- General data literacy
- Experience working with AI productivity tools, Zendesk (or a comparable ticketing tool), customer engagement platforms (e.g., Braze, Salesforce Marketing Cloud, MoEngage, Iterable, CleverTap)
- Comfortable reading API docs, integration guides and architecture/flow diagrams well enough to translate between a client's technical team and Connectly's Solutions/Engineering team. Not expected to write code or configure integrations directly.

Strong plus:

- Prior experience with WhatsApp Business, conversational commerce, or messaging/CX platforms.
- Experience in retail verticals.
- Experience picking up an existing book mid-flight from a departing or reassigned owner (structured account handover experience).
- Familiarity with e-commerce platforms

Why join Connectly?

- An amazing team to work with
- Competitive pay, bonus & equity
- Remote role
- Unlimited Time Off
- Flexible Work Hours
- A supportive, caring, and learning environment
- Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.

Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.

By submitting your application, you acknowledge that Connectly will process your personal data for recruitment purposes in accordance with our Recruitment Privacy Notice.

## About Connectly Inc

## Company Overview
- **One-liner**: Connectly provides an AI-powered conversational commerce platform that helps brands automate sales, marketing, and customer support across messaging channels like WhatsApp.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2020
- **Founders**: Stefanos Loukakos (Co-founder & CEO)

## Core Business
- **Primary industry/industries**: Conversational AI, Customer Engagement, E-commerce Enablement
- **Target customers**: B2B; primarily mid-market to enterprise retail and e-commerce brands across 15+ industries and 20+ countries
- **Mission or purpose statement**: To build AI that creates real, useful conversations between businesses and their customers, transforming every meaningful interaction into powerful business growth.

## Products & Services
- **AI Sales Agents**: Autonomous AI agents that engage prospects, qualify leads, and convert conversations into revenue through personalized, context-aware messaging.
- **AI Support Agents**: 24/7 automated customer service that resolves issues, handles billing and alerts, and scales support capacity without additional hiring.
- **WhatsApp Marketing Platform**: AI-powered outbound marketing flows for driving activation, re-engagement, and loyalty — all within WhatsApp.
- **Utility Messaging**: Automated service, billing, and alert notifications via WhatsApp’s utility messaging channel.
- **Agent Assist & Routing**: Real-time tools for human agents, including intent detection, tone/urgency surfacing, and automatic routing to the right person.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of $37.6M; Annual Revenue estimated at $3.5M (as of latest data)
- **Notable Investors/Partners**: Alibaba Group (led Series B), Volpe Capital (led Series A), Unusual Ventures, Globant Ventures, Italian Angels for Growth, Canary. Investors also include Philippos Kourkoulos Latsis.
- **Growth Signals**: 150+ clients across 15+ industries and 20+ countries; operates in 18 countries including Brazil, Colombia, Greece, Turkey, Spain, and the US; 52 employees with active hiring (8 open positions as of mid-2026); LinkedIn follower growth of +49.7% year-over-year.

## Competitive Advantages
- **Proprietary AI Agents**: Built specifically for conversational commerce, with deep WhatsApp integration and context-aware personalization across the full customer lifecycle.
- **Omnichannel Depth**: Supports inbound, outbound, and utility messaging on the world’s most popular messaging app (WhatsApp), with a single platform covering acquisition, support, and loyalty.
- **Global Footprint**: Strong presence in Latin America and Europe, with localized teams in key markets (Brazil, Colombia, Greece, Spain, Turkey).
- **Backed by Alibaba**: Strategic investment from Alibaba Group signals strong enterprise credibility and potential for global expansion.

## Strategic Focus
- **AI Leadership**: Continuing to advance AI agent capabilities for sales, support, and marketing — with a focus on human-level conversation quality and business logic.
- **Global Expansion**: Scaling across America, Europe, and Asia Pacific, with a fully remote operating model.
- **Product Depth**: Moving beyond simple automation to a 360° platform that manages the entire customer lifecycle — from lead to repurchase.
- **Vertical Specialization**: Deepening capabilities for retail and e-commerce while expanding into adjacent industries.

## Why Work Here
- **Culture**: Emphasizes transparency, openness, accountability, and ownership. The team is described as “constantly looking for great humans.”
- **Remote-First**: Operates as a fully remote team across America, Europe, and Asia Pacific. Flexibility is a core perk.
- **Engineering & AI Focus**: Heavy technical team (32% of headcount in technical roles) with active roles for Senior Software Engineers, AI Leads, and Staff AI Engineers. Strong engineering culture with alumni from Facebook, Google, Uber, and Rappi.
- **Global Team**: Diverse workforce spanning 18+ countries — a multicultural environment by design.
- **Growth Trajectory**: Series B funded, 150+ clients, active hiring — a scale-up phase with significant impact opportunity for early employees.
- **Employer Rating**: 4.2/5.0 on LinkedIn (17 reviews), with strong scores for career opportunities (4.2) and culture (4.0).

## Sources
1. [connectly.ai](https://www.connectly.ai/)
2. [connectly.ai/about-us](https://www.connectly.ai/about-us)
3. [connectly.ai/careers](https://www.connectly.ai/careers)
4. [linkedin.com/company/connectly-ai](https://www.linkedin.com/company/connectly-ai)
5. [cbinsights.com/company/connectly](https://www.cbinsights.com/company/connectly)

## Other roles at Connectly Inc

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- [Software Engineer (Colombia)](https://feeny.ai/job/software-engineer-colombia-connectly-inc-latam-colombia-gknncs2dy30z) — LATAM (Colombia)
- [Staff AI engineer](https://feeny.ai/job/staff-ai-engineer-connectly-inc-san-francisco-fc286yjz9fyv) — San Francisco, CA
- [Senior Software Engineer (SF)](https://feeny.ai/job/senior-software-engineer-sf-connectly-inc-san-francisco-bdgf4b6en0jr) — San Francisco, CA
- [EU GO Senior Software Engineer](https://feeny.ai/job/eu-go-senior-software-engineer-connectly-inc-greece-qvg3am3tq9m0) — Greece
- [Account Manager (EU)](https://feeny.ai/job/account-manager-eu-sales-demo-juliet-rausch-london-m2pmdhmm0zg6) — London, United Kingdom